Staff was really great. Patient with the jet-lagged tourists. Attached restaurant did a lovely…read moredinner and accommodated our low-sodium diet needs. Definitely would book again.

LOVELY STAFF. GREAT ROOM…read more I asked for a quiet room and boy did I get one (415). I stayed for three nights and slept like a log each one. Best three nights sleep in ages. Every single member of staff I dealt with was warm, friendly, gracious and super helpful. Everything was excellent but there were a few things missing that, if available, would've made my stay super excellent. -No Room Service: I was staying alone for three nights and didn't like the idea of sitting by myself in the restaurant to eat my meals so room service would've been preferable for me. Because of this, I was spending money elsewhere and bringing food to my room so you lost revenue there. I'm sure a lot of solo travellers probably do this.  -No Fridge: I also brought some small snacks and drinks for my stay and there was nowhere to store the things that were required to keep chilled. Real milk (not a fan of hotel UHT milk), pop, wine, salsa, yoghurts, etc. -No Safe: I had to carry my laptop everywhere with me as there was nowhere in the room to secure my high value belongings.

We had an unintended stop in Newcastle for the night due to a crazy storm in Scotland that…read moreprevented the high-speed train we had scheduled up to Edinburgh from continuing. So, knowing we were in Newcastle for the night, I quickly researched hotels that were close to the train station where we would be arriving and then quickly departing the next day. The Hampton by Hilton in Newcastle was a great location, situated across the street from the train station. Access to the lobby is a bit cumbersome, as you have to take an elevator up to the second floor to access the lobby to check in. If you have a lot of luggage, it's a challenge since the elevators are small. One of the elevators appeared to malfunction, failing to connect when you tried to go up or down. Check-in was easy once you made it to the lobby. The staff were friendly and affable, and gave clear information on the hotel amenities and check-out instructions. There was a bar next to the reception desk, with a little lounge area that offered breakfast from 7 am to 10 am. Our room was on the third floor, all the way down the hall, but we had the corner room, which was nice. The carpet was a bit annoying to bring the luggage down and there are no trolley carts to put the luggage on them -- granted the elevators were too small to fit one. In the room, the king-sized bed was comfortable, and we had room for our luggage and to move about. We had a lovely view of the street with the train station down the way. The room had a desk area and a cozy couch seating area. The sliding door to the bathroom also served for the closet as well, which provided enough space. The shower had good water pressure and water heat. The power outlets were appropriately positioned by the beds so easy plug-ins for phones and other ipads, tablets, and chargers. Overall, the room worked for what we needed, and the location was perfect for walking distance to the train station, restaurants, and bars in Newcastle that is quite a beautiful downtown in the city.

Stayed on the Gateshead side before our cruise and wanted to stay on the quay side on our way back…read more This place has great reviews and is very reasonably priced. We got in pretty early so we couldn't check in but they held our bags and let us have breakfast! Very nice of them. Rooms are small but this is the norm and not bad. Staff was very nice and helpful

I've stayed at this hotel once, but I've frequented their bar and spa quite a few times. The room…read moreis excellent, lovely furnished with a great flatscreen lcd on the wall; although, I did have trouble with their shoddy remote control. The bathroom was sweet with a lovely shower; but, I did miss having body lotion. Frankly, with an amazing Spa in the hotel, I think more luxury products would be given to entice guests to the Spa. This hotel would get FIVE STARS if not for a few mistakes, that can only be chalked up to mediocre hotel management, excluding their elevator that makes a horrible noise as if it's going to detach and plunge me to my death (please fix that). First of all, there is no access to ice machines, or ice bucket in your room. You must visit the bar for both. You could probably call it up, but that is always a hassle. People at the bar seem like they're forced to be nice to you, but if could have been a bad day. I'd stay at this hotel again and again. I highly recommend it, if not for the tiny fixes to make it a FIVE STAR. The towel warming rack in the bathroom is a nice touch. Please fix the elevator. Lastly, the worst trait of this hotel is the waiter staff during breakfast in the restaurant. My girlfriend and I waited so long for our coffee, tea, and toast that it had to be reordered. Suddenly the reorder comes to our table with black tea instead of green tea. Within seconds later, after a half hour of waiting our original order comes. The waitress is completely confused. In this time, we already ate the self-serve part of our breakfast. Completely and utterly ruined. Still, I would return.

I love this hotel. I have stayed there a few times, as well as testing out their spa and brasserie…read more It is situated right by the Millennium Bridge on Newcastle's Quayside, giving an amazing view of the River Tyne and its bridges. There are loads of bars and restaurants nearby, and it's a 15 minute walk to the city centre (there is also a Quayside electric bus which takes you to the centre, or you can take a taxi from outside the hotel). Now on to the interior...I just love it! It's dark and sensual with a lot of purples. The rooms are spacious, and the suites are fantastic: luxurious comfort is how I would describe it. And those beds?! Amazing night's sleep. My husband is American and it's traditional to host a Rehearsal Dinner before your wedding. We held this is a private dining area in the brasserie and from all the planning to the actual event, I could not have had better service. The food is all made on site by the chef and his/her team, and it was delicious. The spa is really adorable, and a lovely place to come and relax. We had a couple's massage. The staff were extremely professional and I loved chilling out in the relaxation room. 5/5 for everything about this place. We had such a great experience from start to finish.

My introduction to England happened here, on a little corner of the world in Newcastle, after a…read morenot-so-quick coach ride north from Manchester. I sojourned in one of their aptly named "chic-rooms" and could not have been happier. For starters, the location. If you're interested in a Newcastle stay, this hotel will place you in the middle of the action. Situated at the end (beginning?) of Grey Street, you will be only a quick walk from the coach station and near wonderful shops, restaurants, and general action. I actually never made it to the hotel's restaurant, as I was too tempted by what I could see from my window. The rooms' decor is also quite charming, and in keeping with the Georgian sensibilities of the building itself. High ceilings, ensuites, deliciously-comfortable linens and impeccable standards for cleanliness round out the equation. As an added bonus, the in-room radio was delightful. I think it was BBC4 that aired an hour or so of very sweet alternative folk rock with some nice liner notes. Yet another reason to curse Clear Channel for buying up all of our US airways.

From the owner: If you're looking for a hotel in Newcastle upon Tyne, Grey Street Hotel is situated at the heart of…read morethe City Centre, on Grey Street, "the most beautiful street in England" (Pulitzer Prize-winning author Jane Smiley of the New York Times). Our Newcastle City Centre Hotel is a short 3 minute walk to Newcastle Central Station, and just a 15 minute drive to Newcastle International Airport. It is just a 2 minute walk to the nearest metro station and a 1 minute walk to Newcastle Quayside. Perfect for exploring the city centre itself and nearby attractions and beauty spots. The Grey Street Hotel in Newcastle upon Tyne makes the perfect venue for all occasions. With its original Georgian features throughout, it makes the perfect luxury boutique hotel for weddings, romantic breaks and also business & corporate hospitality.

The Sandman Signature Hotel is a newish trendy hotel across the road from the Newcastle United…read moreFootball Club---very handy of you're here to see a match. It's about a 10 minute walk (mostly down-hill) to the train station and the centre of town. It's a bit further afield from the Quayside---but a very cheap 10 minute taxi ride and you're on the waterfront. Outside of match days, it's a very quite area. Most of the rooms are mini-suites equipped with a small kitchen with its own mini TV. which can be nice if you're looking to eat in for a change. The Sandman is one of the few hotels in Newcastle with rooms that can easily accommodate 3 or 4 people. My studio King room had a double sofa bed---though the overall room itself was quite diminutive. The bath was modern with a large rain-forest shower---though it didn't have a shower door---water got everywhere. There is free wifi and you can order room service from the sports bar & grill adjacent to the lobby. Overall the Sandman is a good Newcastle Hotel option especially if you want to be near the stadium.

The entire experience here was great, however, the room booking online indicated that I was…read moresupposed to receive a King Sized Bed, but there were no such rooms within the standard rate, and instead, the bed is a slightly to larger double bed. The WiFi here is complimentary, but it's also very spotty, and it goes on and off on a whim. I actually had to go into the hallway to get the internet connection. Nonetheless, the experience was one of the better experiences, as the room was super clean, the service from the concierge was extremely friendly, and the free cookies and tea on the daily made the experience even more at home. What I did like the most was the mini-fridge and the microwave that's in the closet unit, that made life a lot easier when one were to take leftovers from meals down the street from the Sainsbury back to the room. Make sure that you choose a room closer to the elevator if you want good WiFi connection, but if you're like me who like to have peace and quiet, the corner room is also truly amazing for a peaceful night's sleep. The hotel is within walking distance to all the main attractions, and the Durham Castle was just a few 15minutes away on a train ride from the Central Station. I would highly suggest taking a trip while you're in Newcastle. I also spent a full day walking around and going to the Baltic Museum, the Millennium Bridge, among other attractions, and all were within walking distance. Overall experience: A-

**June 2022: Weekend Visit**…read more The Hotel Indigo is a spectacular hotel. The room itself is extremely stylish and modern and I had a comfortable stay. Pros *The bed was the perfect firmness, and the blanket was a down one - so super comfortable! *I loved the shower! The water pressure is robust and the hot water is pippin hot. Additionally they have two shower heads - a traditional side one that detaches and you can direct the water, and a waterfall head, which was heavenly! They also provide both shampoo, conditioner, and bodywash, and there's a speaker in the bathroom so if you're listening to the tv you can hear everything loud and clear. *Breakfast was devine. Guest's need to make reservations in advance and it's booked in 30 minute increments. During my stay the 8:30 time slot was full, but I was able to get a 8am one. There's a cold bar with meats, cheese, bread, fruit, and a yogurt/granola station. For beverages they had juice and smoothies! I was already impressed with the buffet and didn't know that guests could also order hot items a la cart. I decided on eggs benedict and it was just what I need to fuel me up for the day! *Pretty good range of channels for the tv, but and I'm not sure if this is region specific not I didn't see a travel channel, but they did have the food channel! Cons *You need to bring your key everywhere because there are sections of the building and elevator where you need to scan it to access other areas. This was very foreign to me so I looked really dumb not understanding what so many sections of the building looked locked. Additionally, I got lost several times. It's not a traditional long hallway, but instead many different sections - so if you're directionally challenged this might be difficult *At least in my room there were a couple of lights that couldn't turn on or I couldn't figure out how to turn it on, and there's no light to shine on the whole room, only small lights for certain sections, but not the main sleeping area. Summary Overall, I really enjoyed my stay but a couple of things were annoyances so unfortunately, I couldn't give it a perfect score. Nevertheless, I had the most glorious showers here.

Worst customer service I've ever seen... don't stay here if friends want to visit you, apparently…read moreit's not allowed... they have to come down and see you. A nice hotel ruined by an insane policy! (Was told they would call the police if I went up with my friend staying there, even if we went up together!) Hopefully it's a one off "dude is crazy" situation, but it was enough to ensure I'll never stay there as a corporate choice... a major let down.

If you're after a river view from your room then this is one of the places to stay, being situated…read moreright on the Tyne, much closer in fact and it would be in it. The staff are friendly and you can get wifi free with a code from them at reception, it changes daily so you have to make sure that you get the most up to date bit of paper/coupon. The rooms are clean, spacious and bright the bathroom has a bath thats more of a deep shower tray, but it will do at a push, and the shower worked quite nicely. It's location is perfect if you want to wander along to the quayside and the pubs, restaurants etc, if you don't want to go far then there is a 'spoons next door that does pitchers of cocktails for a fiver, and they will look at you strangely if you reply to the question 'how many glasses do you want' with 'just a straw will do'....

Stayed here on a business trip, Monday through Friday. The hotel was somewhat pricey, there were…read moreless expensive hotels in the same area. I paid around £80/ night. The location of this hotel is great! It is in the Quayside area, overlooking the Tyne river. Within walking distance to lots of restaurants, pubs, bars, Grey Street, the Metro train station, shopping centres. Also very close to the castle keep. If running is your thing, great running paths very close. I ran around downtown area, only 1/2 mile of so away. Also took a jog along the Tyne...there is a boardwalk/ pathway for bikes/ walking/ jogging. Also, there is a spa and fitness center within the hotel...I didn't visit it, but the hotel has one. The fitness center closes relatively early (9PM)... wish it would have stayed open later or 24 hr. The restaurant is decent, full bar, wide variety of breakfast items. 24 hour room service. Food was a bit expensive and breakfast was £14 if not included in the room rate. My room overlooked the river, great view (I booked a room under 'River view', they had other types of rooms to choose from). The room was clean, spacious. Had a tv, coffee/tea maker, blowdryer, ironing board, refrigerator, small table, desk. Front desk service was great, no complaints. On the last day, I checked out early and they were able to store my luggage all day while I trekked around Newcastle. Ride to the airport cost approx £10. I did not have a car, however, there is a car park available. Not sure of the rates. I would definitely recommend staying here... would stay here again myself if/when I'm back in the area.

Istayed for a weekend here, Ifelt as if I was being charged for every single thing. I hated the…read morevending machines that cost £3 for a can of coke. I stupidly decided to have a night cap in the bar , a single baileys please! yes madam came the reply. that will be £5.50 !!!!!!!!! My other major gripe was being charged to use wireless internet, a bargain price of £10 per day. Top computer tip- carry a lead to use your phone as a modem. So now that I've had a good moan, Ican tell you I found it to be comfortable bog standard.

Exactly what you would expect from a Holiday Inn Express. Clean, tidy, good town centre location,…read morespeedy check in and check out. Not a luxury hotel, but no issues.

The good - Location and the room was very quiet The bad:…read more- No servicing of room for three days. As we left day two at 1015am we were told "it will be serviced today" Returned after midnight - it hadn't been. - Was told "I'd love to sell you a glass of Merlot, but I can't because we don't have a corkscrew" - verbatim in the Gin Bar Monday July 3! - I paid in full on check in or so I thought. At check out I was hit with "did you extend your stay?" (I hadn't) "you were undercharged by the Manager at check-in" and "that Manager is not supposed to check anyone in"! Had no choice but to pay as I had a train to catch!

I had the pleasure of staying at the Crowne Plaza in Newcastle for two weeks and it was truly…read moredelightful. Breakfast every morning was a treat with the buffet option of a cooked breakfast and continental breakfast. There is also a menu option with eggs benedict, eggs royale etc that you can't get at the buffet. All options are delicious and they even give you a little paper bag that you can put some fruit, muffins and pastries in to take away for your lunch! The spa facilities are quite good, the gym is slightly on the small side but still useable. Lovely swimming pool, jacuzzi and steam room with friendly staff. I had one dinner here in their Hawthorne restaurant, and it was one of the best meals I think I've had in a hotel! To start with I had rabbit popcorn which was well seasoned, moist and extremely tasty and for my first try of rabbit, I was impressed! For mains I had a venison burger with chips. The venison burger was literally one of the best I have ever had! I asked for it to be cooked medium and it was cooked too perfection! Not too red but juicy and crumbly - utterly delicious! My mains was a rich chocolate brownie, which again was pretty amazing although I do have to admit that at this point I was pretty full and didn't manage to finish it all! Overall, the Crowne Plaza in Newcastle is a lovely hotel, comfy beds, good service (I broke my nail one night and the concierge found me a nail file right away), tasty breakfast, decent food, excellent facilities - definitely try and stay if you're in the area!