Absolutely disgusted! My cousin booked the bridal suite here for the day before her wedding and night of her wedding. MONTHS in advance. When she and her then to be husband turned up the room was being used for a wedding that was happening at the venue itself. This is absolute disgusting behaviour and management from the hotel. After numerous emails, messages and comments Royal Wells Hotel has deleted her comments, reviews and ignored her emails and messages.
No refund was given, no apology, no upgraded room. They were forced to stay in a room togeather on the night before their wedding along with their 2 young children and then had to get ready in front of each other on the day of their wedding! This has absolutely ruined their special day! And I am disgusted that no apology or refund was given. read more