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    Royal You Med Spa

    5.0 (1 review)
    Closed 10:00 am - 7:00 pm

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    Total Body Laser & Med Spa Madison

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    My experience here was disappointing…read more I made an appointment for a consultation for a laser treatment for sun spots, since I saw on the Total Body and Laser website that they advertised a specific laser I was interested in using. At the consultation the staff member informed me that they did not have the laser listed on their website, but instead have the Picosure laser. I asked whether Picosure was ablative or non-ablative and the staff member did not know. I went home and did my own research about the laser. I booked an appointment for sun spot treatment with Picosure. At the appointment, I was quoted $350 for treating the spots. I said okay and the staff member treated one spot on my face and a few on my legs. The treatment lasted under 15 minutes. Throughout the visit, there are many signs prompting customers to pay a gratuity. At checkout, I was prompted to pay a gratuity via the CC machine. I am happy to pay a gratuity for an hour long facial etc. However, the treatment lasted under 15 minutes and I was prompted to give a 30% tip, i.e. over $100 for 15 minutes. This strikes me as too much and out of line with the practice at other med spas. All this would have been fine if I would have had good results. However, it has been over two weeks since the appointment and there are absolutely zero results from the treatment. None. On their website it states that the "pigmented lesion will darken during treatment". This did not happen, nor has it happened since. I am assuming that either the staff member did not use the laser correctly or the laser was faulty. All in all a costly, disappointing, ineffective interaction.

    Was contacted by them to say my appointment was cancelled due to staff illness (this is the second…read moretime this has occurred) and then received an email later stating that I missed my appointment and was going to be charged for 50% of the cost of service for missing my appointment. I have also been charged full price for all services as a new customer even when I signed up for 50% off services to all new customers. This company does not communicate well with their customers and will cancel appointments the day of and then blame their customers for not showing up. Stay away.

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    Radiance Skin Therapy & Laser Center - Kara McCann, Licensed Aesthetician

    Radiance Skin Therapy & Laser Center

    4.0(21 reviews)
    3.6 mi
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    I tried to set up an appointment with them and before I am even a cusotmer of theirs they wanted a…read morecredit card in their system. I was doing a $0 consultation and they wanted to have it in case I didn't show up. Well, needless to say, the consultation is for me to decide if I want to be a customer and I've decided your policy makes me NOT want to be a customer. Whilst I understand their policy, if you can't trust me to come when I say I am going to come - then I'll take my business to someone who trusts me as a customer!

    I met with Rachel for a consultation on my skin to reduce acne scarring. We looked at options like…read moremicroneedling, Genius RF, laseMD and resurfx. She had given me some options with an estimation of how many treatments I would need and showed me a variety of results from other clientele. Given the cost...I was slightly hesitant so I waited a couple months to book it. They book about a month in advance. Ultimately, I got the genius RF microneedling done. While the procedure was painful to say the least even with the numbing...Rachel made me feel comfortable in going at a slower pace on some parts of my face. She had offered laughing gas as an option but I declined and endured the pain. Literally, I'm 4 days out since I had last it done. I peeled on my chin and nose area yesterday...but if I'm only this far out, and full results are expected in 8-12 weeks...I WISH SOMEONE HAD TOLD ME ABOUT THIS PLACE EARLIER! They seriously do some magic here. A few days ago I went in to get some products (sunscreen and silver gel) which was recommended in the aftercare instructions and the lady at the desk who helped me was informative and very helpful. I didn't feel pressured at all in buying the products knowing I'd have to invest.

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