I bought a car, it had issues which happens. I took it in for fixing, they took three weeks, didn't…read moreoffer me a courtesy car, and gave me no updates unless I called multiple times to get one. Luckily I paid for the lifetime warranty so I didn't pay anything, when I got my car back, they had used half a tank of petrol and the tire pressure was nearly empty. They also didn't give me back the full money I was owed on coverage for busses and trains, despite providing receipts. I didn't complain as I was happy to get my car back, when the issues returned. Two weeks later my car completely broke down on the motorway with the engine cutting off out of nowhere, luckily it was quiet and I pulled over without incident, despite my engine losing power at 70mph.
They now have my car again, and have been providing no details, making me jump through hoops to get it returned, as I have told them I don't want the car anymore, I'm not entitled to any courtesy car or travel expenses, while they hold it for an undetermined amount of time.
I can accept that a car may have issues that don't come up until it's properly used, the customer service, lack of care, time it's taken and all round experience has overall been the worst company I've ever dealt with. Please don't make the same mistake as me and avoid.