Stopped in "just looking" for a bed but walked away with exactly what Kevin was looking for thanks…read moreto Cliff. He approached us a soon as we walked in, asked the right questions ( size firmness and price range) and proceeded to show us all the options available. Cliff could not have done more for this customer, thanks to Cliff we walked away with exactly what we required at the price point within Kevin's budget. So glad we stopped here, not much to look at from the outside but well worth it! And, expect delivery tomorrow! Thanks, Cliff for your effort

Got a good deal on a double bed for my son. ~$600 for mattress, box, frame and delivery. Seemed…read morelike a deal to me. Guy was really nice, fast and professional. Felt good to support a local business, not a big box chain.

Very nice, helpful and knowledgeable. Kathy, the owner, helped us every step of the way and was…read morevery friendly. We also liked the fact that it is a local business and we're supporting our local economy. Will be back in following years to get our mattresses.

I have two experiences with Bed Mart…read more My first experience was in 2009 where I purchased a new mattress and headboard. The employees were helpful, though I was also put off by the trash talking that was geared towards PayLess Furniture. This experience went off without a hitch, fast delivery, fast set up of my new furniture. No problems whatsoever! I still have the mattress and headboard and they're still fantastic. My second experience was in 2011. My partner and I wished to purchase a new bed. My old mattress was great, but we wanted something even better! We dealt with one salesman who was polite, knowledgeable, friendly, and at the perfect level of being helpful without being pushy or overbearing. He knew exactly when to walk away and when to come back and chat with us again. He was great! However, we weren't ready to purchase that day because we wished to check around at other furniture places to make comparable prices and quality checklists. He gave us a short list of prices on the mattress, headboard and frame and we went on our way quite happy with the experience. We came back another time and we were fully committed to purchase everything. Sadly, the mattress we wanted was sold out, but the salesguy said they might be able to order another one. The woman who works there jumped in and said that was NOT possible and all that was left was the floor model. She then took over and wrote down a quote--the mattress was the same price as our last visit but this time it was for the floor model. I said this wasn't good enough, I expected a discount on floor models but the woman would not budge an inch. She said she paid full price for the mattress, lowered the price, and if she sold it for less than the quote she gave me she'd lose money. To add further insult to her refusal to negotiate, she also informed us the price labeled on the headboard we were interested in was wrong and it should have been $50 more expensive. I'm not sure how that's my problem, the price is clearly marked on the furniture itself so if it's wrong you shouldn't turn around and try to make me pay for your mistake. However, I doubt the labeled price has changed since my visit. If you plan to go to Bed Mart, don't speak to the older lady (the boss?) who works there. If it hadn't been for her terrible behavior--which I would describe as dirty car salesperson tactics, then we would have walked out with a new bed and headboard set. The other salesman did absolutely nothing wrong and if they work on commission then it's unfortunate that the woman cost him a sale.

I have wanted to purchase a stressless recliner for several years. Finally, my husband said, "Just…read morego buy one. You deserve it." So, I did! I love my chair and can honestly say that my sciatica and bursitis is much improved since using it! I also purchased a two-seat couch to match. I absolutely love the quality, color, and style of all their products. The service, provided to my husband and I while making our selections, was fantastic! They were kind and courteous, pointed our features we might have missed seeing and then graciously waited for us to make our decisions. The service, Diane and her husband who helped deliver our selections, was excellent. To Diane and her staff for providing a terrific shopping experience! The "cherry on top" was getting it on sale! Thank You! Sharlan G.

Friendly and caring staff for your furniture needs. They take the time to personalize your…read moreexperience and provide a great service. Prices are as good or better than NFM and delivery was free!

I wouldn't exactly call this location a clearance center. The mattresses on clearance had all been…read morepreviously bought and returned by customers, and therefore came with no warranty. Discounted, yes, but not worth the trade offs. They had new mattresses but appeared to be overpriced and then on sale like most other stores. I ended up buying one from Mattress City in Olathe and happy with their service.

Mattress Firm is awful and so disorganized. Placed my order three months ago, had to call and…read morerequest another credit card be issued about a month ago. Come to find out, that representative changed my delivery date! So instead of sleeping on a new bed I slept on the floor yesterday (stores are now closed Wednesday and Thursday with no notice to people with outstanding orders). Had to fight for almost this entire day on the phone to get a mattress NOT the one I ordered! Because they found out it was out of stock before the delivery. Had to have a third party deliver that cost me extra money, had to carry it up the staircases myself AND told me I might have to put the base together myself! This all would have been included in my original delivery of my PLUSH mattress. And now I may need to go buy a mattress topper to even sleep on this FIRM mattress they delivered to me and SPEND EVEN MORE MONEY. Moral of the story- Mattress firm is awful. Save your money and more importantly your sanity and go to Nebraska Furniture Mart. This place is awful.

Brian is amazing. Very family-friendly atmosphere, they really listen to what you need, and point…read moreyou in the right direction. I'm very thankful I came into this store. They gave me a great deal and I'm a happy customer. I highly recommend it. Thank you so much Brian.

The people at the store were friendly and helpful. They explained to my husband and I all the…read moredifferences between the colors, and let us try out several in our price range. The salesman did warn me before we went over to the "above your price range" selection - and didn't pressure me further after I put my foot down and explained I didn't want to fall in love with a bed that was more than what we had to pay. We ended up finding a bed that was below our budget and we liked! We paid for delivery as well. I was a little concerned that they wouldn't give you a period of time that the bed was coming until the night before. They did call the night before - and the next day they were about an hour late. However, I did get a call a few minutes past the window of time they gave me, and the delivery guys were very apologetic. It worked out just fine, and the delivery guys did a fantastic job getting in and out quickly with no trouble. I appreciated the "love your mattress" guarantee... my parents have warned me about trying a mattress at the store and it not feeling the same when it's delivered. We did not have that problem! It was just as we remembered at the store.

In my experience shopping for a mattress, Michael's has good prices, quality selection, transparent…read morepricing, and a professional delivery included. At no point in the process did I feel misguided or pressured. I genuinely appreciate the customer experience which Michael's provided to me. The in-person opportunity to feel each option for myself and ask questions of the sales rep was also a plus. After a few nights of sleep on my Serta mattress from Michael's, both I and my wallet are happy with my choice.

From the owner: Michael's Carpet And Sleep Center provides Serta mattresses, including iComfort, iComfort Hybrid…read moreand SleepTrue, and futons, daybeds, Lane recliners and adjustable beds, and free estimates to the Bartlesville, OK area.

My salesperson, Andy, was very helpful and knowledgeable. However, the delivery process was a…read morenightmare. I arranged for Saturday and the driver was a no show and cancelled AFTER giving explicit directions twice. Another driver came Monday and found the address with no issues. Sadly, the bed was damaged and refused. No one was available to bring a cord and advised it would be another week! The after-sale service was terrible. I expected a call from the manager by end of day Tuesday and it never came. I ended up cancelling and purchased the same bed and frame elsewhere and saved $700. The after-sale service is awful which made me question what would happen if there was a warranty issue.

Went in today was in the process of purchasing a queen size mattress and two bed foundations. The…read moresalesman Tanner was arrogant aloof and could not have cared less glenn the assistant manager was also terrible. Got to the point when I was paying for my purchase I was approved one of the lending programs was not Aware of the lending institution, even though I showed him where I was preapproved. You then told me they only use two lending sources, one of which I have multiple paid off loans with he literally rolled his eyes when he had to take a new application and I said enough is enough Got up and left and went right down the road to sofa city bought a better mattress and better frames and paid $2200 and was in and out and under 20 minutes. Will never buy from mattress firm again what a joke don't go into sales if you don't like working with the public and you don't like being a consultant and helping the customer, if you're going to be put off by doing your job, then find another job. Cannot believe the commission sales person would act like this.

This place does not have good customer service, does not stand behind their posted advertisements,…read morecares nothing about their customers and should be and will be reported to the better business bureau. If you think having the police called during your temper tantrum with a customer in your store was helpful to business this internet coverage and being reported certainly won't help you either.

I lost all my furniture in a fire. For several days I was shopping around for the best prices for…read morereplacing all the things I lost without having to break the bank especially without having to finance...worst idea ever. At most of the larger retailers I found a few good prices but most of their stuff was too expensive for me. I heard about Payless from a couple friends and stopped in to check them out. They had a great selection of affordable stuff as well as quality comparable to the big name brands I had seen. The young man who helped me was very patient and nice, never felt pressured unlike the congested store rooms at larger stores. I figure I saved a good couple thousand dollars (refurnished my whole place mind you) and got way more for my money. Highly recommend Pay-less Furniture/Mattress Direct if your in the market for anything. No phony markups just reasonable prices.