My salesperson, Andy, was very helpful and knowledgeable. However, the delivery process was a nightmare. I arranged for Saturday and the driver was a no show and cancelled AFTER giving explicit directions twice. Another driver came Monday and found the address with no issues. Sadly, the bed was damaged and refused. No one was available to bring a cord and advised it would be another week! The after-sale service was terrible. I expected a call from the manager by end of day Tuesday and it never came. I ended up cancelling and purchased the same bed and frame elsewhere and saved $700. The after-sale service is awful which made me question what would happen if there was a warranty issue. read more

Went in today was in the process of purchasing a queen size mattress and two bed foundations. The salesman Tanner was arrogant aloof and could not have cared less glenn the assistant manager was also terrible. Got to the point when I was paying for my purchase I was approved one of the lending programs was not Aware of the lending institution, even though I showed him where I was preapproved. You then told me they only use two lending sources, one of which I have multiple paid off loans with he literally rolled his eyes when he had to take a new application and I said enough is enough Got up and left and went right down the road to sofa city bought a better mattress and better frames and paid $2200 and was in and out and under 20 minutes. Will never buy from mattress firm again what a joke don't go into sales if you don't like working with the public and you don't like being a consultant and helping the customer, if you're going to be put off by doing your job, then find another job. Cannot believe the commission sales person would act like this. read more

Rude rude rude manager! We went in to buy a queen mattress set. The salesman was really nice. We picked what we wanted and then he told us the frame would have to ship to us and the pillows he showed us weren't available until the 6th. After talking it over we were still going to get the mattress set that was about $2000. THEN he told us that wasn't in stock either. The manager looked down his nose at us and snickered saying you can't just walk into a store and buy a mattress the same day. Well, we did just that a couple miles away and got an even nicer mattress set and pillows from Sleep Gallery. read more

In the midst of a mattress emergency, Mattress Firm averted my crisis effortlessly and with minimal impact on my pocketbook. Unsure what constitutes a mattress emergency, or if that's even a thing? Allow me to enlighten you. Our tale begins in media res, as my lady and I move our things into our new house. The hour is late and we're attempting to move our bed upstairs when we discover the means available to do so will not accommodate the width of my queen size box frame. Thus begin the panicked phone calls to every mattress store in the city, hoping against hope that we'll be able to locate a split frame set that doesn't cost a fortune. Most stores are closed, and the few that are open tell us they'll have to special order the item for us, with expected delivery dates ranging from two days to a week. "I want a box frame, not a Tesla," I counter. They are not persuaded. As the list of potential retailers grows short and our hopes dwindle, we try this Mattress Firm location, and lo! they not only have the needed item in stock, but have it marked down from $530 to $180. The purchase occurs without incident and our story ends happily ever after with a good night's sleep - and a five star review. Fin. read more

William was an absolute wonderful man to buy a mattress from. He was running the store by himself that day and he managed to juggle me and my mother and another couple of people in the store plus the phones. I did not feel pressured or anything which made me feel at ease when making a big decision. Highly recommend this place just not giving 5 stars because 5 stars is impossible haha read more

I'd rather give zero stars than one. I spent 700 on a mattress and shortly after the four month warranty expired, the mattress sank permanently beneath the whopping 120lbs that I weigh. These guys sell garbage product and lie to you. Avoid shopping here unless you enjoy throwing money away! read more

When I told the sales rep about reviews I'd read online about the brand of mattress Corsicana they were selling, he asked me if I believed everything I read online. Well I do not sir believe everything off the internet but when there's so many bad reviews on something you can about bet it's no good. Thank you for helping me choose a different store to shop at with your poor attitude. read more

This place is the biggest joke!!!! Andy Anderson is the biggest joke they have there he acts like he knows what he is talking about. They charge you for the warranty then don't honor it in any way!!! Do not shop here! I would give no stars if I could. read more

As someone who has purchased and returned a mattress we can definitely recommend Mattress Firm. Andy helped us with our return and helped watch for exactly what we'd asked for so he could contact us when it was available. They stand by their guarantee. They certainly did all they could do to work with us to make sure we had a mattress we felt good about. Customer service was amazing and appreciated! read more

William was very helpful and spent time showing us many types of mattresses until we found one we were happy with. He also gave us time to decide. The manager was also helpful with the financing. That was a quick and easy process. read more

Went in and Andy met us with a smile. He listened to what we wanted (I had done a lot of research beforehand so I knew how to speak the lingo). I gave him our budget and pointed to my eight -month pregnant belly and said the farther we could stay under budget, the better for our baby, but my main concern was durability. He had us lay down on a model (& didn't make us feel weird for bringing our own pillows, which my hubby was worried about when I told him we'd be taking our pillows with us). The first model was way out of our budget, but Andy assured us it was just to develop a baseline for how firm/soft we preferred our beds. That narrowed it down a lot so we didn't have to keep getting on and off every single floor model-- which was my main hesitancy going shopping as a giant land-whale of a pregnant woman. Andy directed us to models known for their durability, but ones he knew they could also get us from their outlet at a better price. When we decided on a model we loved, he confirmed that the outlet model was in good condition by calling their warehouse and speaking to a manager there. The paperwork took no time (we weren't taking advantage of the 0% financing which was offered for the President's Day weekend as we were using our tax refund, so I can't comment on that process). Delivery was $79 for next day, and if we need to return or exchange it will be $159 re-stocking, per their paperwork, which isn't a bad deal for lugging around heavy mattresses. We are going to use our current bed as a guest bed, so I have no idea what disposal fees (if any) they have. Andy worked up all our paperwork and when we asked about the bed frame we had mentioned we needed, he smiled and told us about the deal on Yelp, that if we leave a review we can get it for free!! What a great sales rep- I was going to review any way since I used Yelp to find them, but he didn't have to tell us that we could do that. Over all, incredibly satisfied by our experience here, and highly recommend it! Now I am just waiting on our delivery-- I didn't think next day delivery would be possible, but apparently it is! Their paperwork says if they don't deliver within the specified time window, we'll get the $79 delivery charge refunded, which is spectacular. But I'm hoping they'll come, because my hips are crying out for our new bed! :D read more

Jordan was a tremendous help in choosing a mattress. He gave a a great price. We went to many other of the local stores and couldn't beat the price. Very happy with our experience at Mattress Firm. read more

Mattress Firm SuperCenter - Springfield - Mattresses Near Me - Springfield, Missouri

William helped me! He gave me a great deal too! So reasonable and so fast with delivery and William made the entire process affordable, simple, easy and swift! Thank you so much! read more

I was very happy with my sales person. Never pressured but very helpful and informative. Needed a new mattress and went with adjustable as my husband was having surgery. Needed adjustable bc didn't want him in a recliner. I needed done short notice bc of surgery date. My sales person offered his help and pulled strings to get into the store and is personally helping me get the bed set up. It's worth more than you can imagine to have someone go out of their way like that to help. You know it's more than a sale. It's someone that truly wants to help. Thank you so much. read more

We were looking for a new mattress and Labor Day sale brought us to this store. The store has a variety of brands and price points. The staff was very knowledgeable our sales person was William Parks. He taught us how to look for the best mattress that suited us. Even though we didn't buy a mattress from them we still appreciated the knowledge and honestly. read more

I shopped around for a week to buy my first mattress post grad. The sales rep at Mattress firm helped me find many choices of beds within my budget and really listened to my needs. Best part was I got a good deal and they called 9 months later to make sure I still liked it and to see if I wanted to return my twin and upgrade. I did end up upgrading and I LOVE my single coil queen. read more

Stuart Moore did a great job assisting my husband and I as we looked to upgrade to a king. He listened to our sleeping preferences and price matched a deal we found. We got a great deal and he threw a bunch of relevant knowledge at us to help us make an informed decision. He's a good salesman but not pushy knowing the customer can get up and leave. We were kind and he was kind in return. Delivery is $79 and for us within two weeks of purchase. There mattresses come with warranties and 120 day comfort guarantee. Staff at mattress firm took the time with us to be sure we were getting what we wanted at the price we wanted. I will shop here again. read more

They have a lot of options for every type of sleeper. William really helped us pick a mattress today that would work for both my husband and I. I really liked how knowledgeable he was about what he was selling and really just trying to help us get something that would work for us, instead of just pushing product. I would definitely recommend this store! read more

Kyle was very helpful finding my husband and I the right mattress for a great deal. Very pleased with his service. Just wish I knew to check in for a free bed frame. Thank you! read more

What an awesome team! I came here 2years ago for my son and just got a great deal for my daughter ! Thanks to all but especially Stuart who was above Par! Thanks guys! read more

The store is nice and clean. Most mattresses had pricing but enough of them didn't to make it bothersome. We got the mattress we wanted and an adjustable bed frame. Where things went wrong is when he worked the numbers on us. It felt like we had been had by a used cars salesmen. He bounced numbers around discounted the foundation, didn't charge for delivery but didn't give us the promotional price. So we ended up not getting the deal he was telling us. We called them to work things out and haven't had any luck. So far we have been told we took up to much of their time while deciding what to buy, to bring back the bed for a refund so they could sell it for more money, and that they wont price match even though they say they will on their web site and during the purchase process. Had we felt like we were treated right we would have purchased two more mattress sets from them. Now we have to decide what to do about our problem and find some where else to buy our beds. read more

The manager at the store is the most incompetent person I've ever tried to do business with, on top of that, mattress firm locks you into a relationship with Wells Fargo, if you finance. They are by far the poorest excuse for a financial institution I've ever had to deal with. Horrible customer service from all sides, a sub par product all the way around and when I tried to return it within my 100 days, they picked up the bed, but now I'm told by mattress firm that the return was done properly and by Wells Fargo that I owe $350... Neither party has any recollection of us ever making a payment.. Save yourself the headache and purchase your bed elsewhere. DOING BUSINESS HERE IS A MISTAKE read more

This locations staff was very accommodating and helpful while making a decision to purchase TWO mattresses that we needed. Andy helped us and was very knowledgeable, personable, and entertaining while we were in the store. I would 100% recommend this location when making your next mattress purchase! read more

My wife and I went into this store after shopping all day. The gentleman there Andy (Manager) was very nice and knowledgeable. We didn't know what we wanted and he helped us to find it. Their store was really big and had every choice under the sun. We had our bed delivery yesterday and everything went great. We feel like we got the best deal as we had looked around. We should of started there first. We will be going back for our next bed and telling all our friends. read more

Salespeople are super pushy and not very knowledgeable and the pricing isn't great. I don't like being hounded when I'm trying to compare products and make up my mind. I ended up going across the street to Sears at the mall, which surprisingly has a pretty good mattress dept. read more