I called them once and was supposed to receive a return call. Then I used Yelp to contact and still…read moreno call. So I called Goodberlet and they had me fixed up right away.

I was having a problem with what I thought was my built in smoke alarms constantly going off, turns…read moreout it was built in speakers for my radio. Robert and Clay were effectant, friendly and very good at fixing the problem. They were reasonable which was good for me as a senior on a fixed income. I would use them again if I have any other issues with my electrical wiring.

Very satisfied!! Explained our issue and he checked a few things. Problem fixed and finished in…read more15 minutes. Very professional! Will recommend to our family and friends!

Very friendly, quick to respond and provided amazing same day service. Also provided a very…read morereasonable quote onsite Very highly recommend. Will definitely be my first call for any future needs.

I did not know that this place is still in operation. Below are links to Outsen Electric:…read more https://www.google.com/search?sxsrf=ACYBGNQdWLZIIpSubcDNxC-EvFGi0e4dPw%3A1569359890232&ei=EoiKXeTtDcbQ-gS1_rGgBA&q=Outsen+Electric%2C+Kankakee%2C+IL&oq=Outsen+Electric%2C+Kankakee%2C+IL&gs_l=psy-ab.3..35i39j0i30.11078.12589..16014...0.0..0.69.131.2......0....1..gws-wiz.......35i304i39j0i13i30.OEe7Ej3embg&ved=0ahUKEwjkvqCWserkAhVGqJ4KHTV_DEQQ4dUDCAs&uact=5 Below are some recommendations about Outsen Electric Inc: https://www.alignable.com/kankakee-il/outsen-electric-inc There are 8 recommendations at the bottom of the above site.

From the owner: Call us today…read more Everyone at Outsen Electric would like to welcome you to our page. We have been providing quality service in this area for over 15 years. We are able to help you with a variety of services including:Commercial Electrical ConstructionIndustrial Electrical ConstructionTraffic Signal Construction & MaintenanceParking Lot Lighting MaintenanceUnderground Directional BoringTrenchingAerial TrucksCall us today with any questions you might have because we are here to serve you.

I called asking for someone to get my doorbell working. Two days later I received a call saying a…read morefellow could come and work on it. When he got here the first thing he said was doorbells are difficult to get going. The next thing he said was "Just because it has a wire doesn't mean you need an electrician." He said a couple of times he had to get out of here soon or he would have to charge me. Plus he took a phone call and said he would be leaving here and on his way soon. You could tell right from the time he got here that he had no intention of doing the job. At no time did he ever look at the doorbell. I have had Girard Electric do several jobs in the past and the men were always nice and did the job right, but I had heard that both Girard Electric and Goodburlet Heating and Cooling had merged and that neither were much good anymore. I should have listened to those that said not to call them. It's a shame, they were good companies at one time. I wasted two days where I could have been looking for a company that would do the job and do it right. Some whiney guy looking for a quick and simple job is not what anyone wants to hire. Companies with lousy service people and those that make excuses instead of doing their job are a dime a dozen today. Won't be calling them back here again.

First time I called them, no one showed on appointment day and I got a call later saying they'd…read morehave to reschedule. On the next appointment date, they sent Dave, who was excellent. Then I called them to to do some more light fixture replacements. The guy they sent out kept asking for new light bulbs. He didn't want to put the effort into taking them out of the old fixtures apparently, he was just going to throw them out. That makes no sense. Then I got the bill in the mail and it had $50 worth of travel time. They are 3.5 miles from my home. I called and talked to the owner who said traffic can get bad and one-way could take 1/2 hour. From Kankakee to Bourbonnais? They are 10 minutes away. I talked to the owner's sister who works there, she used to live in my neighborhood and said15 minutes at the most. I was not charged travel time when Dave came out, so these travel charges were bogus as far as I'm concerned. They took the travel charges off of the bill. I called them today, late May, to do some work. I was told they have no electricians available until August. What?? These folks don't know how to run a business that serves its customers well. I will not be calling again.

I phoned from electrician to electrician and none wanted to take my small job. A&B responded…read morequickly and did a great job. I wouldn't hesitate to call them again.

From the owner: We specialize in residential electric repairs including panel updates and replacements, generator…read moreinstallations and surge protection. Let us complete your special lighting projects using LEDs that will save you lots! Evening and Saturday appointments available by request

Mike just completed service at my house and I couldn't have had a better experience. He was…read morethorough and informative about what he was doing and looking for while answering my questions. He is very low-pressure and made me feel very comfortable working and talking with him. This is how you create trust and that is what matters most to me. I'm looking forward to hiring him for future work.

For starters, Mike is an awesome guy! Communication is awesome too. Mike was right on time and did…read morewhat we wanted done. He even gave us a custom under cabinet option we didn't know was possible in our kitchen. Sure glad we took Mike's suggestion. It turned out amazing! Thanks Mike!

Recently, I had service completed to insulate my HVAC ductwork. While the quality of the…read moreinstallation itself was acceptable, I was very disappointed with the handling of the material costs that I prepaid for. The amount of materials required for the job appears to have been significantly overstated. Unless I had specifically questioned the excess, it seems the unused materials would have been removed and potentially used elsewhere despite being charged to my account. What was even more concerning was the lack of communication afterward. When I attempted to address these concerns, the manager did not make himself available to discuss the matter or answer my questions. This experience left me feeling frustrated and dissatisfied with the company's materials ordering and customer service practices. Customers should be aware.

I'm writing this review from a very satisfied customer perspective - who recently spend a few…read morethousand dollars with Goodberlet. I've used them twice. The first time was in 2021 when we got our ducts cleaned. They were very thorough - ensuring all input and output ducts were clean and explaining the process. The second time was just the other day (Nov 2024). I wanted the ducts clean and set an appointment for 2 weeks out - BUT - then the furnace stopped working to I called for advice. They sent a technician out as soon as feasible (the next day) who did a thorough investigation and said that our furnace was 23 years old, and 8 years past it's expected "lifetime". I'd noticed that it wasn't heating our bedroom well anymore. He gave us the option to repair it, yet also said we could get a new furnace for about 3 times to cost it would take to repair and be more energy efficient. We sat down and discussed pros and cons with no pressure. We ended up buying the new furnace - as they installed - they explained how to work it and what the differences would be. While they were coming, we looked into a more energy-efficient air conditioner as well - as ours was 28 years old and figured "while they are here". They took the time to explain the differences between 1996 technology and 2024 technology. By having them install both a new furnace, and new A/C, as well as clean the ducts - they were here for 10 hours - and wouldn't leave until they were sure everything was right - even though it was 7:45 at night when they finished and pitch dark out! Afterwards, I needed a combined receipt, and I talked to Christine and she quickly got me what I needed.