I sought treatment at this clinic for severe right knee pain and left feeling completely dismissed…read more My experience was especially disappointing because I had previously worked with another physical therapist years ago who conducted a thorough evaluation and ultimately referred me to a specialist clinic where I was formally fitted for a custom knee brace for my left knee. That level of care helped me understand my condition and provided a path forward. At this clinic, the evaluation consisted primarily of X-rays and having me walk a few steps back and forth. Based on that minimal assessment, I was told they didn't think anything was wrong. Despite clearly explaining that I suffer from significant knee pain and that my symptoms are affecting my daily life, there was no meaningful attempt to identify the cause, discuss treatment options, evaluate my strength or mobility in depth, or provide any plan for managing the pain. What made the experience even more frustrating was that I specifically told them about my previous knee brace and the circumstances that led to it being prescribed. Rather than exploring whether a similar evaluation or referral might be appropriate for my current right knee issues, I was left sitting for roughly 20 minutes before an administrative staff member came in simply to show me knee brace options they happened to have in stock. To add insult to injury, I paid nearly $150 out of pocket after insurance for what amounted to little more than X-rays, a brief walk across the room, and being shown products for sale. I received no meaningful assessment, no treatment plan, no referral, and no support for the severe knee pain that brought me there in the first place. I came looking for professional medical guidance and a thorough physical therapy assessment. Instead, I felt like my concerns were brushed aside and the focus shifted to selling products rather than understanding why I am experiencing significant pain. Patients deserve to be listened to, evaluated carefully, and given clear recommendations. Unfortunately, my experience was a costly waste of time and money.

My doctor is Kenneth Vitale and am I lucky. I did my research and found him and I cannot tell you…read morehow great he is. He is incredibly knowledgeable, patient, compassionate and listens completely. There is never a feeling like you are rushed when you go there. I also have to say his assistant, Brian, is the best! They will help you through any challenge you have or refer you to the source you need. I had knee issues and didn't think I would get any better. With Dr. Vitale's help and guidance, I'm on the road to recovery. It's a drive for me, but so worth it.

As most others state the office here is a NIGHTMARE to deal with. They have you fill out forms and…read moreconfirm appointment but never disclose that you will pay an EXORBITANT amount once you are done. In my case, they charged me $750 for a consultation and then never billed my insurance as promised. I reached out via phone and email multiple times and 3 months later they filed the claim for a lower amount $475 of which my insurance paid 1/3 of. I am still fighting to find out why the billing amount was so much less but after their lack of response in the past, I doubt they will respond.

This office does NOT take BCBS, but that is not where my issue lies completely. I registered for an…read moreappointment and was emailed, texted, and called to confirm my appointment. At no point did they mention that they did not take my insurance(you fill out a form to include your insurance info). I get to the office at the time of my appointment and the door is locked. Okay, I understand, it is Monday and things happen. I wait a bit and the doctor shows up and apologizes, says that his regular front desk person is sick. That is absolutely not a problem, I am patient and easygoing usually. The doctor seems nice and lets another person and myself in the office. He directs his existing patient to a room since he knows him already and asks me to take a seat and he will get me paperwork since I am new. Great. About 5 minutes later(after listening to the doctor on a personal call in the back), another person comes in and it is the fill in for the regular receptionist. Awesome. Things are rolling now...or so I thought. She looked friendly enough, but not overly so, just sort of "meh. I`m here". She got me paperwork to fill out and took a scan of my insurance card. I fill out the paperwork and wait a bit more. She then tells me they do not take my insurance and they are out of network for BCBS "for some time". Okay. I say it would have been nice to know that before I made the drive out here. She shrugs and looks unconcerned with my statement. I tell her I have never had this happen and that if an office didn`t take my insurance, they usually tell me before. She proceeds to tell me there are too many plans for them to have time to look into everyone's insurance. Okay, so the office is just lazy. Got it. I ask how much the visit would be and she tells me $425 for the initial exam. I make a sound of surprise and she says that I can pay up front and then if my insurance normally reimburses me then I should get the money back. Well, I didn`t want to take that chance, so I tell her I`m going to look for another office who is in network. She looks me over and only says "whatever you want to do". Very flippant. Anyway, I left. TL;DR This place doesn't take BCBS. It looks like they have a handful of reviews about being told they don`t take a person's insurance afterwards. Woman up front with the glasses was rude. Doctor seems nice and I`m sure he is a good one, but they need to work on their organization and get a better face for the front office.

Car did illegal uturn on road and i tboned him on a motorcycle at a high rate of speed. Shattered…read moremy right leg from knee down dislocated my thumb (which was diagnosed 4 months after diagnosis), and shattered dont index finger & knuckle. Went to 2 Pt centers and was at each one for 6 days and progress started declining. Spoke with my physical dr Anthony (great physical doctor) and he recommended this Pt. Kristen, Mackenzie, Doreen, Gloria and the 3 other ladies who have helped (which I don't remember their names) as well as everyone in the building is amazing. Kristen has been amazing for my hand. Mackenzie has been amazing for my leg. Both have made huge progress and did within the first 10 days. Highly recommend, amazing environment with great people, took on projects that other pt places couldn't achieve progress on.

First of all, I had a few visits with Dr.Koretoff and had a great experience with both him and the…read morefront desk. They always answered the phone right away and he was very knowledgeable and easy to work with. He then referred me to the physical therapy office next door and that's where the issues began. Since the first time I called, nobody ever picks up, I called 20+ times in a span of 2 weeks and each time the automated phone system made me listen to a 5 minute message about the history of San Diego Sports Medicine and the different location's phone numbers and then would proceed to hang up on me. The few times it did let me leave a message, nobody ever got back to me. It seems like nobody works at the front desk for some reason. When they finally got back to me, they made an appointment for me with the specific PT that Dr.Koretoff had requested. I was 3 weeks out from the earliest appointment which was not ideal but I had no choice but to wait. When I finally received the appointment reminder the week before the appointment, it said that the appointment will be with someone else, and not the person I had made the appointment with. The person at the front desk even confirmed that it will be with the PT I requested but that's not what they inputted in the system. As a result, I now have to wait another week to start PT. They offered no way to reconcile the situation even though it was their fault, and basically the conclusion was "tough luck, you have to pay for our mistake." In a separate conversation with the front desk again, they were explaining to me the difference between paying out of pocket vs going through insurance. They gave me the out of pocket rate but said that they can't confirm what the cost will be with insurance until I come in so I explained my deductible and the terms on my coverage to get her advice, the answer I got verbatim was "I've explained to you over and over again and it doesn't seem like you're understand so I think I'm wasting my time here." WTF? She only explained to me once, and basically indirectly called me dumb and told me I'm wasting her time? That's no way to talk to any patient especially if I'm being respectful. This is absolutely unacceptable. I don't care if you're having a bad day, you shouldn't be talking to people like that period, let alone if your job is customer service. This is absolutely the worst experience I've ever had with any front desk/customer service. It's like they hate their jobs. Do you guys no vet people before hiring them?

In 2016 I was hit by a car and Dr Catherine Roberston did my ACL Recovery. Its been 8 Years She did…read morea Phenominal Job and Knew what she was doing I do not walk as thaught I ever had ACL surgery. Everybody else that had Acl had large scars when mine looks like a small slither she knows what shes doing at that time I knew she had skill and now I come to find out she does work for the Padres, It Make Sense ! She's The Best Surgeon it' a Rarity...

I took my daughter to see Catherine M Robertson about a problem with her shoulder she was having…read morewhile playing goalie for her high school team. We had been to an orthopedist in our insurance network and got no definitive diagnosis and no physical therapy recommendation. I researched and found Dr Robertson specialized in shoulder problems and worked with the San Diego Padres. She also had no definitive diagnosis for my daughter's problem and offered no solution. I asked if an MRI might help with diagnosing. She didn't think it would help but agreed to schedule an MRI at UCSD Health. We went to the MRI appointment and explained I would have to pay upfront for the procedure. The charge was $4,000 for a simple shoulder MRI! I refused to pay and went to Imaging Healthcare Specialists - Encinitas Imaging Center two blocks from my home. The charge was about $120 to the best of my recollection. Hmm... that's quite a difference in price. We went for the follow up appointment with Dr Robertson and at first, she was confused and mumbled something like, "Weren't you the ones that refused the MRI..." (Yep. That was me.) I didn't respond as she looked at the results. She commented there was nothing remarkable on the MRI and had no referral for physical therapy. I thanked her for her time and left the fancy office. As I look at the reviews, I see ratings of either one star or five stars and nothing in between. I agree she is uncaring and unprofessional. I would never refer anyone to her or go back to her again. I can't believe she works with professional athletes. No wonder the Padres continue to come up short every year!

What can I say, he is exceptional. Not only is he a great experienced surgeon that can put a…read moreshoulder back together with his eyes shut , but his bedside manner and caring for his patients is beyond what you get with most Dr's . He is just such a sweet guy too. Very humble and cordial. He is upfront, tells you what to expect upfront and actually see you himself for aftercare and check ups. His team is also fantastic. Caring and they keep everyone up to date on whats happening when your person gets out of surgery, what to expect and what to do. Just all around you feel that everyone is in the best hands. Hands down, I would recommend him every time and I actually do every time someone asks me about a surgeon here, as I also work in the Medical field.

Every person that works in Dr Tal David n other MDs are wonderful. My most recent visit was to have…read morecortisone injections in both shoulders n left knee. I saw Julie the P.A. and she has been very professional..kind n extremely good other job. Especially with my injections. Of course the injections hurt a bit( my trick is to have an assistant hold the freeze spray one the place where MD or PA is injecting (during the entire injection time). Im extremely pleased with all MDs I've seen there.. Dr Tal David &Dr Jerrick Robker. I've had hand surgery w/ Dr Robker n it was amazing. I highly recommend this entire office off Serrento Rd. Thanks again to you all including you ladies at the front n back desks. You are the best n very efficient!

I feel fortunate to be able to work with Mark Woinarowicz (Coach Mark) and the PT team at PRN…read morePhysical Therapy- they have helped me a ton with my whacked out spine/back. Mark is a focused, but empathetic, force in helping folks address what ails them. I'd thought I'd come to the end of my PT experiences with my Knee Replacement and, most recently, a Shoulder Replacement, but then got referred to work on my spine. Mark is an encouraging person who explains both the big picture, and the specifics of the attack plan to get better. He is also creatively flexible, responding to feedback from patients to craft a more effective workout. Mark flipped my disappointment with having to go back to PT, into a renewed motivation to address my spine, and to incorporate the weak knee and shoulder into continued strength-building and range of motion improvement. Mark's treatment team (the folks who set up the exercises, help patients do the exercises, and help patients maintain success momentum) are Jett, Miguel and Matt. These are the guys who help me get my form right, transition between exercises, and generally help with whatever a patient needs to excel. They are upbeat and full of energy, as well as perceptive enough to help patients fine-tune details of their performance. They help put each individual's plan into action; they are where the rubber meets the road. Last, but definitely not the least, is the Huge Smile patients see when they come in the front door: Mareya. She checks everyone in, and gets everyone organized for their sessions. Rachel left us all behind and took off for school in Michigan; good luck! I recommend PRN PT without reservation. They are professional and always have their patients' improvement in mind, while balancing any other physical issues patients might have. They are not only great at what they do. They are great people, too!

Very nice facility. Well equipped, well maintained, clean, and tidy. Therapists are skilled and…read morepleasant professionals who clearly explain what they are doing and why. Staffing is adequate to supervise exercises efficiently. Front desk staff is accommodating and altogether delightful. It's a great experience.

I have been dealing with a right Achilles issue for a few years and have seen five doctors (3 last…read moresummer) mostly surgeons for it with no real answers or options. I've had X-ray after X-ray, a couple of MRIs, and months in physical therapy and still have weeks at a time where I am hobbled. I had all but given up on finding a doctor who cared in San Diego. I did yet another search across the county for another foot/ankle specialist and found this medical office and Dr. Ian Foran. I looked him up on several sites and he had great reviews so I went into this appointment with a positive attitude and I wasn't disappointed. First, the customer service I received when I made the appointment was excellent. The woman I spoke with was personable and helpful and sympathetic to my issue and tried to get me in as quickly as possible. Without any urging from me, she even put me on their cancellation list. (I did get a call for a cancellation two days later but I was out of town.) Second, I received updates and clear directions for my appointment via email and through the MyChart app. I was able to do my full check-in prior to my appointment including paying my copay. The parking directions were easy to find as was the building and the office suite. When I arrived for my appointment, I was greeted immediately. The office is modern and clean and comfortable. They have a table shuffle board in the lobby too which was pretty cool. The woman at the desk verified my identity and information and all of the paperwork I completed. I waited for maybe 7 minutes before the doctor's nurse (or assistant I forgot to ask her title) escorted me to a room. The rooms were all glass with sliding glass barn doors and were extremely comfortable and spacious. Dr. Foran's nurse/assistant Christy (Kristy) was a hoot! She and I had a great conversation about Nikes as big sneaker heads. I waited about 7 minutes to see Dr. Foran. Third, I liked Dr. Foran's presence and aura as soon as he walked into the room. He had this approachable and calming demeanour. He made eye contact as asked me about my ankle and the issues and ACTUALLY LISTENED while I explained the duration of the injury and its constant pain and all. He showed me what he saw and his thoughts on the terrible MRI report that was done for my last MRI. He went through the options and I let him know I'd done all of them. While I didn't want to have surgery I couldn't see any other option except possibly an injection if he thought that was a good idea. Four, he said that he agreed that surgery was going to be my best option. He went through the surgical procedure he thinks makes the most sense. The least invasive option which is a thirty minute outpatient surgery. He gave me the best case scenarios and the recovery time and was thorough in his explanation of everything. Five, I was with him for about thirty minutes discussing my injury. When was the last time a doctor spent that much time with a patient? The last one who did performed my major knee surgery. I am so glad I persevered and found a doctor that gives a damn about his patients. I'm not excited for surgery but I am excited for some relief and a return to my active life! Thank you, Dr. Foran and staff for giving a damn and treating your patients like human beings!

He and staff are very sweet and all. But ,my hand isn't even close to being better. He pops in talk…read morea great game. Do the surgery and im still hurting like crazy.

Do not recommend this surgeon. He performed surgical procedures to my knee 1 year ago and got no…read moregood results. Knee is still weak and unstable. And I haven't been working all this time. When with different surgeon and he confirm my pcl is a full tear. That I need surgery again, something that Mr Smith should have done the first time when he operated me. Just waisted 1.5 years of my life waiting for my knee to get better and stronger. But it never came because Mr Smith decided to do other stuff to my knee but never the Pcl reconstruction Of the knee. So disappointed for this actions.

worst place on EARTH. they don't care about you or what you have to or explaining anything and…read morebeing thorough. Just want you in for surgery.

What is even the point? Took my mom here to be seen but we ended being seen by the PA. Discussed…read moreoptions that did not require surgery and were told to wait to hear back for insurance approval for a knee injection. Never received a call back so I called instead. Called and left several messages because no one actually ever picks up the phone and never received a single phone call back. I get it, fck the poor people who can't pay for surgery right? Literally the WORST place ever and the worst part is, I'm sure a lot of these patients just have no other choice but to come here.

Was in a rush to collect a paycheck. Rude. Rushed care. Lack of effort. Seemed like he was after…read morehis paycheck from the insurance.

Dr Bernicker is more of a business man than a medical provider. He did not spend nearly as much…read moretime with me like he reported to the insurance company, and didn't even do any diagnostics to check my medical complaints. He just brushed me off without a proper diagnosis so I felt like he was just rushing to get paid for the appointment rather than providing the medical service I needed. I would NOT recommend him whatsoever!