Inferior technology and poor customer service. I cancelled in August and was told September would…read morebe last monthly payment. They billed me again in October and I have been chasing them down for 3 months trying to get a refund issued. I've called them 7 times and each time they promise to send a check in the mail. I still have not received. At this point, they have flat out lied several times. Buyer beware and please go with another company.

We signed a contract with Westminster Security in 2013 for a basic alarm system. The charge was…read more$25 per month. At some point, My Alarm Center took over service. Last year, after cancelling my land line, I called to cancel the services. I was directed to customer service but no response or call back. I I called them several times before I reached a representative who acknowledged that my account had been cancelled and said she'd credit my account for the charges. Still the bills kept coming. I called again and spoke to a representative who denied that I had canceled my account. I then started receiving notices that my account was being turned over to a collection agency. According to paragraph "h" in the contract, The Company shall not be obligated to perform any monitoring service here under during any tie when Subscriber's telephone or telephone equipment or other applicable equipment shall not be working since signals to the Company are received solely by means of telephone or other forms of communication. Subscriber shall notify the Companyy immediately of any modification, alteration, termination or discharge of this Agreement or any other Agreement between the Subscriber and the Company. Failure to do so will result in discharge and release of the Company from any obligations and services here under and termination of this Agreement. Do not use this company! The customer service is non existence.