***UPDATE*** Employee went to the Sierra Vista Verizon store and they sent an email to me- the admin- to authorize the employee to purchase the phone- I accepted, and he was done and on his way with his new phone in 20 minutes. ABSOLUTELY REDICULOUS Ashely would not do this and my employee had to drive 45 minutes to another store to get a phone. Ashley Cope is a miserable person and should not be in customer service. She would not try to resolve an issue even with a supervisor from Verizon corporate getting involved and authorizing the change for our business account. She refused to even look at the account because the employee wasn't an administrator. She would accept a verbal authorization over the phone (which is what we have been able to do for 10 years). The corporate office then authorized the employee to be an administrator to make a purchase and she still refused to accept it. The only good news is the corporate office is now involved and will be in touch with Ashely and the Benson store to rectify the situation since they authorized changes that she wouldn't accept. Even corporate was appalled at her conduct. lol. Way to let a little power go to your head Ashley. read more