I wanted to send flowers to my daughter for her birthday, so I searched for a florist near her workplace and found Ruth's. I absolutely loved the look of their arrangements and--unusual for me--placed an order without checking the reviews first. I'll admit, after reading reviews, they made me a little nervous about both the delivery and how the flowers would turn out. I was thrilled with the result! The flowers were delivered right on time and were beautiful. While the arrangement didn't look exactly like the photo online, I ordered the Standard version rather than the Premium, and it included all of the flowers listed in the description. The difference was simply extra greenery instead of additional blooms, which still looked lovely and well put together. Most importantly, the flowers made my daughter's day and let her know how much we were thinking of her. I would order from Ruth's again! read more

This florist shop was one of the worst experiences I've had. The arrangement delivered looked completely different from the sample shown on the website and was not worth the amount of money paid at all. The quality and appearance were very disappointing compared to the photos advertised online. On top of that, the sympathy message I requested was not included, and the sender's name was also missing. Overall, it was a very unprofessional and disappointing experience. read more

Ruth’s Roses - This is what was ordered - Floral Designers Near Me

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Stay far far away and don't make the same mistake I did! I was in a rush to order flowers online for my mom who was sick, and this place was the first listing on Google. I wanted to order in time for next day delivery so I didn't pay enough attention to the fact that they were not actually local. I ordered flowers, balloon, and teddy bear with an expected delivery of the following morning. When the time came and went, I called asking for a status update. I was told not to worry, they'd arrive by EOD. As the end of the day approached, I called about 4 more times because no one could tell me where the driver was. I was put on hold every time, realizing they were never going to get back on the call. During the long wait, I searched around and saw the horrific reviews and photos of grocery store bouquets that were entirely unlike the actual advertisements. At around 8pm, I called once more and stated that since I still have not received my order, I would need a refund. There was no way I was going to agree to a redelivery tomorrow and cross my fingers that they actually show up. The one "positive" was that my refund was immediately processed and did not require any back and forth. read more

Do not order from here I wish i would of tough of looking for reviews before i placed an order ‍ Ruth's Roses, reachable at ruthsroses.com, has received extremely negative reviews in 2026, with customers reporting non-delivery, poor-quality dead flowers, and significant differences from ordered arrangements. Many users on Yelp and the Better Business Bureau (BBB) describe it as a "scam" or a "fake" local shop, stating it is a broker with high service Like it happen to me, order was cancelled and they did not even bothered to call/email us Non-Delivery & Misleading Status: Many orders were never delivered, even when marked as "delivered".Poor Quality/Substitution: Customers reported receiving dead or wilting flowers that looked nothing like the online photos.Customer Service Issues: Reports of long hold times, being hung up on, and difficulty getting refunds.Hidden Fees: Complaints noted high service fees added to the price, despite claims of free delivery.Fake Local Presence: According to a CBS New York investigation, the company presents itself as a local florist in various cities but operates as a national broker. read more

Awful experience. The arrangement looked nothing like the photo and cost nearly $100. I asked for a partial refund and the company refused. Terrible service. read more

Ruth’s Roses - Flowers delivered looked nothing like the photo. Could have gotten better flowers from a grocery store. - Floral Designers Near Me

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Due to the winter storm and piles of snows, I looked for a florist in the same town as my Friend. It was a very significant and personal anniversary and I chose Ruth's Roses because it indicated same day delivery and website show cased beautiful floral arrangements. I placed order on 1/28 for delivery on 1/29. When I placed order- delivery was "free" but there was a service charge $18 and change. 1/29 I was leaving work- no text or email that the flowers delivery was made. So I emailed and called. On the phone, I was told "Due to an unforeseen supply issue" flowers would be delivered tomorrow 1/30. So I asked since your website says same day delivery and you are not delivering on the day requested- can you remove the service fee. I was told no. 1/30 around 430p, l left work- no email or text that flowers were delivered. I sent email and called. Told my order was being worked on!! Later on got email, flowers were delivered at 6:31pm. Really disappointed the floral arrangement on line that I ordered-- WAS NOT what my friend received! Would not recommend. Read website that this florist is family owned and it was another reason why I placed the order. I like to support local businesses- But you have to deliver as you advertise! Wouldn't recommend- sorry :( read more

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If I could give zero stars I would. I ordered flowers to be sent to a friend in memory of the day. His wife passed away. I ordered paid and the flowers never showed up. I contacted them via email and the response responses I was getting made me feel like this was a scam. The way they were wording their sentences just didn't seem right. I contacted them at the end of the day they were supposed to be delivered asking them where the flowers were. They said they would have to get in contact with their delivery service and see the next day. They said they weren't able to get a hold of them and I replied telling them out forward to hearing from them by the end of the day And I got no response so the next day I emailed again and they said that they are "investigating "the situation as they have been unable to get in contact with the delivery service. I find that very suspicious, and I replied to them telling them this has never happened to me before with any other company I've used and it is typical nowadays for the delivery service to take a picture of the flowers being delivered at the location and for the companies to email that out to the customers who had ordered the flowers I told them if they do not hear by the delivery person by the end of the next day I expected a full refund. The end of the next day comes around they said that they were unable to get in contact with the delivery service still so they issued a full refund that should be back to my original payment method within 3 to 5 business days. So I am currently in that waiting process now. This is so unprofessional and very scam like to me. I will never, ever order from this company again. read more

Absolutely horrible. Horrible customer service. Horrible communication. Do not go to this business This business was promoting same-day delivery for local Oxnard deliveries. I called prior to ordering to confirm if this was accurate and they said yes. I ordered my flowers Monday and expected my flowers to arrive on Monday. I received an order confirmation and that's all I receive. I did not receive a tracking number. I did not receive a photo of the flowers. I did not receive a delivery confirmation. For the next 24 hours I received nothing. I called the following day around 2:00 p.m. asking where my flowers were, and they said my order is under investigation. So I wanted to cancel my order because it was late. They said they could not cancel my order because it's "under investigation" They delivered the flowers Tuesday late afternoon, but didn't tell me until Wednesday. The lack of communication was extremely frustrating. Just because they made the delivery does not mean the order was correct. I needed those flowers to be there at a very specific time because this is a sympathy bouquet. When I called the store, they were completely unsympathetic, unapologetic, and unaccommodating. It seemed like they intentionally delivered the order late so they can't process the refund. It's really unprofessional. read more

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I ordered flowers for my daughter for Mothers Day. The picture on the website was beautiful. Tall vase, long stem flowers. What was delivered was a chopped off bouquet stuffed into a very short container. The arrangement was not even close to what I ordered. I called to complain and was given an email address for service@ruthsroses.com. I recieved an email back saying they reserved the right to "substitute" flowers. This was not a substitution. This was nothing more than a scam. Do not order from here. I don't believe it is a legitimat3e business. read more

Ruth’s Roses - Floral Designers Near Me

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I blame myself for not double checking the reviews first as I did the other sites I was considering today. The family owned since 1910 got me. My wife and daughter did get their flowers this afternoon. They sent the same bouquet and note to both of them. Neither looked anything like what was ordered or paid for. First pics are what was ordered vs what was delivered. read more

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Ordered a casket arrangement to be delivered. We got to the funeral and did not see it. I called and asked about it and was told they cancelled the order because they didn't have the supplies. No call, just cancelled. I checked my email later and pubs that they sent an email 4 minutes before the funeral was scheduled. Trash service and trash business! read more

Ruth’s Roses - Floral Designers Near Me

Stay away. Advertises as LOCAL. Not. It's a national call-in . Local "owner " doesn't come in much if at all. Delivery was at 830pm to 99 yr old.. really? each time we called, they said "shortly".. not. Find a real local florest instead read more

Scam .... Never delivered .... Liars ... Promised proof of delivery & repeatedly hang up when asked for this proof ! I called the police in two districts and the bank is going to reverse charges. STAY AWAY from Ruth's Roses ! read more

Beware! if I could give zero stars I would! I feel like this business scammed me! I ordered two large baskets for a funeral and only one was delivered! They offer no refund delivery or recourse of any kind because the documented that the flowers were delivered. I believe they delivered one basket, but never delivered the largest one . What was done with that basket? I have no idea, but they have zero customer service and refused to help me! Who on earth calls a grieving family 48 hours after the funeral of their parent to ask if flowers were received?! No one! That's who! It would be rude!!! We didn't find out until the Thank you notes went out. The family took pictures and documented every arrangement received and this one was NOT DELIVERED! The smaller basket order was delivered, but the second larger one was NOT! Extremely angered that $100 was wasted and the poor family received no offer of condolences when needed most!!! read more

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I ordered " Garden of Lavendar Love" for my cousin in MN in Hospice, which contains 6 lavender roses & at least 3 white ones. Hers had 3 Lavender & 1 white one. And I'm stuck here 2K miles away from her!! I found out this florist is outsourced thru a website in FL!! They offered me $20 to rectify it. I feel I'm owed another arrangement entirely at the same value of $120. Everyone make sure you KNOW BEFORE YOU ORDER!!! This topic was covered by CBS also!! read more

Ruth’s Roses - Here is what was sent. As you can clearly see, this looks nothing like what I ordered. - Floral Designers Near Me

Horrible company! Ordered Premium size Happy Blossoms Bouquet to the tune of $100. They claimed they were located in Flat Rock,NC. NOT the case!!! After reaching out to the company with photos of proof of the horrific arrangement that was delivered Ruth's Roses provided not resolution to this horrible experience. Do your research! Never would recommend ordering from Ruth's Roses no matter what city they claim to be located in! read more

Ruth’s Roses - Floral arrangement that was received Where are the flowers?? Mostly greenery and definitely nothing like the "Happy Blossoms Bouquet" - Floral Designers Near Me

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This was such a disappointing experience. False advertising and the prices are high for what you get. read more

Ruth’s Roses - The bouquet that I thought I was ordering for my mother's birthday. - Floral Designers Near Me

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If I could give 0 stars I would. We placed an order on Wednesday for Mothers Day flowers to be sent to my boyfriends mom who lives away from us. It said the flowers would be delivered between Friday and Sunday. The flowers NEVER came, we were not contacted about this or nothing. I called today they said they had a "supply chain issue" and will issue a refund. Refused to resend any sort of flowers they had in stock after ruining her Mothers Day. If they would have even called us it wouldn't be such an issue we could have tried to order from somewhere else. Absolutely a disgrace and I never leave bad reviews l, but this was entirely wrong. They also refused to let me speak to a manager. read more

This is a fraudulent company/website. I ordered flowers, chocolate, and a card for my mother-in-law for Mothers Day and it never arrived! I phoned 3 times over 2 days only for them to lie and say it was delivered! Horrible, Horrible, Horrible thing to do to people! I have called my bank also and reported as fraud! DO NOT GET SCAMMED!!! PEOPLE RUN! read more

First question I asked was if they were a "Brick and Mortar Store" in Hagerstown Md. Their answer was YES! And promised a same day delivery. Another Lie Just another TeliFlorist Office Located in Ft.Lauderdale Florida. But person on the phone was in Malaysia STAY AWAY AT ALL COST !!!! read more

Scam dont buy from these horrible people. They lie and tell you they are local but won't give the address then when they gave the address its made up. He eventually hung up on me after I gave my cc info. read more

I ordered, thinking they were a "family owned" florist as they claim on Google. They sent this order to a grocery store florist. I called and spoke to someone and told them exactly what I wanted and requested special flowers and base, and paid $100.00 plus fees totaling $125.00 None of the flowers or colors I asked for were used, they sent an arrangement that at most cost $50.00, and that is being generous, and when I emailed, they told me these cheap flowers they used were allowed because of the "substitution policy." I would have been charged less by using FDT or any other large company. SAVE YOUR MONEY - read more

This company did NOT deliver the roses I paid for for my mother's funeral. They did not contact us in any way. Once I arrived and called to find out what happend all they said is im sorry we canceled your order. WHAT KINDA OF COMPANY DOES THAT! I have tried multiple times to contact the owner or even a manager to discuss this and everytime have called they refuse to let me speak with someone in charge. YOU RUINED MY MOTHERS FUNERAL. DO NOT USE THIS COMPANY read more

I was absolutely terrified after reading all the poor reviews for this company but OMG!! They did not disappoint. God answered my prayers and that's all I could do after reading those horrible reviews. I wanted to send flowers to my wife for our anniversary, and they totally came through for me. In fact, the arrangement look better in RL than on their site. I wish I could attach a picture. What can I say I guess everything has its moment and they showed out today! Thank you, Ruth's Roses, for coming through and Vicki's Flowers and Gifts for an on-time and same day delivery. read more

I rarely leave negative reviews, but I'm writing to share my experience in hopes it helps others and encourages improvement. I placed an online sympathy flower order with Ruth's Roses on March 12, 2026, for delivery to Michael R. Gray Funeral Home in Flemingsburg, KY, by noon on March 13. I was traveling on March 14th, about 3-4 hours from Columbus, OH, for the funeral of a close friend, and was already dealing with grief and stress. My experience started poorly when I called about a pricing discrepancy on the website. The representative, Brittany, was unprofessional, repeatedly insisted I was wrong, and ultimately hung up on me. I called back and requested a manager. The manager was polite during the return call and offered a small discount, but the process was time-consuming and stressful during an already emotional time. Unfortunately, the service continued to decline. At 11:26 a.m. on the scheduled delivery date, less than 30 minutes before the promised delivery window ended, I received an email from Dave stating the order could not be fulfilled. At that point, it was too late to make other arrangements through them. In the end, I had to rely on a florist in my own community, who stepped in compassionately and professionally to help me handle what I had to before making my drive to Kentucky. I understand that issues can happen, but customer service, communication, and compassion matter, especially when customers are ordering sympathy arrangements during a time of loss. Sadly, the experience ended just as poorly as it began. I sincerely hope Ruth's Roses improves its customer service and reliability so others do not experience added stress during an already difficult time. read more

I purchased an arrangement to be delivered to a grave that I could t make it to in person. I paid for the level ABOVE the nice bouquet that was shown here, the most expensive option. The arrangement that was delivered and photographed is the worst bouquet I have ever seen in my life. Nothing like what I purchased or expected, truly embarrassing and disappointing given the occasion I was sending these for. I called Ruth's Roses and they refunded most of my order (not all). Please take notice of these negative reviews, and do not support this business. read more

Ruth’s Roses - I ordered the next level UP from this photo - Floral Designers Near Me

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i literally called them at 11:30 to make sure they were delivering the order i made for my moms birthday today and they confirmed and said it would be there between 9am-7pm today so i had my mom waiting at home on her birthday for the delivery and then i get told by ruth's that they can't fufill my order i think its a scam business come to find out they're not even local to maryland they're all the way in florida read more

We paid for a large beautiful flower arrangement for the loss of our sister. What they delivered was nothing like what we ordered. read more

Ruth’s Roses - What was delivered. - Floral Designers Near Me

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I ordered a bouquet in celebration of my girlfriend & my one year anniversary of dating. I saw overwhelming negative reviews. The bouquet was delivered on time and was better than advertised. read more

Took my order yesterday for a delivery today took my money and then emailed me at 9:30 this morning telling me they were not able to fill the order!! wish I would've looked at these reviews before ordering anything through them. Now it's 3 to 5 business days to get my money back. Do not order from Ruth roses. What a scam. read more

Flowers were delivered same day. They say they don't charge for delivery but add a service fee which is price of delivery. Flowers looked sad compared to the pic online. read more

Ruth’s Roses - What I ordered - Floral Designers Near Me

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I am so disgusted with the order that I placed, when I saw what was delivered was NOT what I ordered. I wanted a serence dish garden with ceramic angel which I paid extra for and DID NOT receive. the order did not even come from this place it came from d florals 904-993-9703, when I spoke to them on the phone and placed the order she confirmed what was ordered and the angle would be included. WELL NOT - DO NOT ORDER FROM THEM THEY SUCK read more

Do not do business with this company. They accepted my payment immediately and promised same-day delivery, only for me to hear nothing for hours. I eventually learned they didn't even have the product--or any of the live plant items they advertise on their website--in stock. This delay nearly prevented me from finding another company that could fulfill the delivery that day. I am still hoping to receive a refund. This experience was misleading, frustrating, and completely unprofessional. They do not deserve even one star. read more

SCAM ALERT This company is a total disappointment! I regret not reading their HORRIBLE reviews before. False advertising from start to finish -- what I received was nothing like promised. I ordered flowers as a thank you to my daughter in-law's family for welcoming and hosting us before and after their wedding. This was the first time many of us were meeting. I am completely embarrassed and disappointed. This was not only a waste of money but also a complete embarrassment. I will be reporting them to the Better Business Bureau so no other innocent customers get taken advantage of. Save yourself the frustration -- stay far away from this business! If I could give negative stars I would!! read more

Ruth’s Roses - This is what I ordered and paid $140 for... - Floral Designers Near Me

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A scam company. The product you get is nothing like product on the website buyer beware! is horrible even if you call they will not let you cancel Tricked me into believing they were a local company read more

Customer service was great but I ordered these flowers for my grandma's funeral and the flowers that were displayed in the pictures on the website were different from what we got. Some of the flowers were droopy and didn't look nice. I was expecting it to look like the picture and it didn't very disappointing for how much money I spent . Don't recommend. read more

I ordered a bouquet of stargazer Lillys for my daughter's graduation and gave them several weeks notice. The lady on the phone was very nice and made me feel very comfortable. Six days before delivery I recieved an email asking for a picture of what I wanted, I sent it and quickly recieved an email stating that it was perfect and they would have my flowers to me soon. Them2 days before delivery I got another email stating that they ran out of flowers and canceled my order! Not even a phone call ! I called them thinking it must be a mistake and they confirmed that they ran out of flowers and couldn't do anything about it. They would issue me a full refund in one to two weeks! DO NOT BUY FROM THESE PEOPLE! They are Uncompassionate and unprofessional! They will ruin your special day! read more

I ordered a flower bouquet over 4 days in advance and they assured me they would make the arrangement and have it delivered the day of my sisters birthday!! I didn't hear from my sister so I asked and she said she didn't see anything I called the place they claim they "emailed" me after 1pm of the DAY OF DELIVERY to tell me they couldn't do it because they didn't have anything to fulfill my order! I checked ALL MY EMAILS even the SPAM folder I have NOTHING from them, I was so disappointed because now I waisted my time and money on a company that didn't even produce so I had to redo it and the gift was days late! very disappointed especially when I live states away and was needing help! will never recommend them! read more

No problem with Ruth's Roses. Order "Peace and Hope Lavender Bouquet" for a friend in the morning, and it was delivered same day around 6PM. Flower quality looks really nice. I ordered this before seeing reviews, and was worried, but there was no problem. I even called their service phone number to confirm the delivery and spoke to a person. I took one star off only because it's not an actual local florist. It's similar to 1800-flowers, and I was interested in supporting a local florist. Other than it being falsely advertised as a local florist, Ruth's Roses will deliver a bouquet you order. read more

Ruth’s Roses - Peace and Hope Lavender Bouquet - Floral Designers Near Me

DO NOT ORDER FROM RUTH'S ROSES!!!!!! These people are a complete scam!! They lied to me right out the gate. I specifically asked if they were a local florist. The person I spoke to assured me they were local. I found out to my horror, not only are they not local it's not even a real company. I hate that I didn't research them before I placed an order. They have over 1300 complaints with the BBB. I am currently going back and forth with them to get my money back. Their customer service is awful. I wouldn't be surprised if they are running this entire operation in a back hallway. I never received the flowers. Do not order from these people, you will be disappointed. read more