First off the eye doctor was awesome & the lady that actually had to order my glasses on 08/17/25…read morewas amazing. I was told my glasses would be back in 10 days and my sunglasses came back. OK cool. I was then told my prescriptions should be in any time. Then I got a text saying my prescription was delayed. So after so many days past, I decided to call and ask about my glasses. The lady whoever she was on the phone was nothing but rude. She say: Did you get a text? Well your glasses aren't in if you didn't get texted (had a nasty I hate life tone to her voice). It is now been 20 business days no text and I didn't want to call because I didn't want the horrible horrible employee that they have to be nasty once again because she had to answer the phone and tell me where my glasses were at! But, I did call on Saturday and left a voice message telling them I was still waiting for my glasses and I would appreciate a phone call but yet I've heard nothing whatsoever so I guess tomorrow I can go visit them. I would love to talk to a general manager, because this is definitely not the best! Customer service training would be great for some of their employees. But, I commend the ones who have done their job so thank you to them.

While everyone was very nice and friendly I feel like I was taken advantage of. I said repeatedly…read morethat I wanted the 2 pair deal which was supposed to be 2 pair of bifocals for $99.95. I picked out 2 frames; one for $69.95 and one for $79.95. I got simple plastic lenses with polarized tint (which I expected to pay extra for) on the sunglasses. I asked her if what I was picking out was covered in the 2 pair price and she said yes multiple times. The problem is I was charged $331.95 and the receipt says absolutely nothing about the sale price. I feel like I was ignored and was ripped off.

The eye doctor was great and the optical staff seemed helpful but they couldn't get my glasses…read moreright. On the first try the lens were placed crookedly in the frames and the coating was messed up. On the second try, the lenses were cloudy. I will not return to them.

I've Been trying to get a hold of this office for almost 2 months every single time I call , they…read moredo not answer the phone ,even my drs office has tried to call , when I finally get a hold of them, they then tend to tell me that they cannot fit me in for another month... and to call back again ,When I have already been waiting for them (OVER TWO months of calling) to answer there phones.... HIGHLY DONT recommend, Might as well just go to Ann Arbor.

Yeah won't be returning and definitely going to spread the word about the eye Dr. Michelle valella…read moresnapped my head off when my five year old was in the chair. My daughter was struggling to convey what a specific letter was and the doctor kept flipping the lens but that wasn't the issue, she simply couldn't identify that particular letter on cue. So I asked her if she knew what the letter was and the doctor snapped my head off and said "don't interrupt me!" That's my kid. I'll interrupt you whenever I want to. It's my actual job to advocate for her. I was contacted by the office manager who made an offer for a discount on a future purchase after hearing about this incident. I accepted the offer for myself, not for my children for a contact lens consultation. I received a phone call today from the office manager stating that the doctor refused to see me if the Google review remained online. If I removed the review, she would be willing to see me. I canceled the appointment. The doctor has done nothing to remedy her own relationship with me, and trying to bribe me to remove the review prior to seeing me again is gross. All of the ick from this doctor, not sure who is willing to be bribed or if that ever works, but it's not me.

From the owner: As one of the country's Top 10 optical retailers, Eyemart Express is the only retailer with a lens…read morelab in every store that makes 90% of glasses the same day. We have a selection of more than 2,000 frames, including designer brands and safety eyewear. We offer everyday 2-pair specials on single and progressive vision lenses. And at our online store, you can shop for prescription and non-prescription eyewear from anywhere, and have it delivered right to your door. This is Eyemart Express. The best selection in eyewear at the right price, and same-day service.

Receptionist injected herself into my private conversation with my wife and was offended and…read moretriggered when I told her that I was not speaking to her. She threatened to get a manager. I stated please do. The manager said that I had no right to speak to her that way. I did not curse or swear or do anything offensive but tell her she was interrupting a private conversation. Terrible customer service. Their prices are outrageous anyways(over $800 for a set of bifocals with chromatic tinting with insurance) and wait times are terrible. They have signs saying we are understaffed but that sign has been up for at least 3 years so it not temporary but by design. They do not accept cash if that matters to you.

They played games by scheduling me with the wrong doctor and rescheduled twice. Second time I was…read moredelayed by stop and start road construction. In one minute too late by their account, wanted to reschedule AGAIN. Not happening. Customer service stinks, they're CRAP. Lousy way to treat veterans. Never going to recommend. I requested when insulting me in February to delete me from their computers, destroy my files, I don't want to be their patient. Didn't honor that. That's MALPRACTICE! SUING FOR MILLIONS FOR NOT HONORING MY DESIRE NOT TO HAVE THEM IN MY BUSINESS. INCOMPETENCE AND MALPRACTICE. STEER CLEAR!

This has closed. Please do not go there and expect help. They closed a few days after I got my…read moreorder which took two months. They are out of New York so if you have issues good luck.

From the owner: Comprehensive eye exams, quality eyeglasses, and contact lenses at discounted prices…read more We have over 700 eyeglass frames including name brands, private label, children's, safety and sports frames. We provide several lens choices, including CR-39, polycarbonate, hi-index, glass, etc. We can customize your lenses with anti-reflective coating, tints, transitions, polarized lenses, etc. Ask about our managed care support, too.

Went in to eye appointment to get new glasses and contacts. The optometrist made sure I had the…read morecorrect eye glass prescription even altering my previous script and showing me that my eyes had improved. I got a trial contacts and then he adjusted that script to make it clearer also. So many glasses to pick from and they were super helpful in finding the right frame to fit my face. Really like how throughly they were in the whole process.

I've been with Dr. Stagner for almost 20 years & the staff is so knowledgeable, they are the best…read moreat always helping me & my 2 girls find frames that are cute, fit our personalities & are foremost, the right fit for us optically!

Quite honestly I am saddened to have to leave such a poor review for South Michigan Ophthalmology…read more I was a long time patient of Dr. Runyon from early middle school until I left for college. I was happy with the services that I used to receive them. However, recent appointments lead me to believe that this is no longer the business it used to be. I moved back to the area and decided to give the business a call to try to establish/ get a new set of glasses and order of contacts. Scheduling the appointment was a burden in off itself as reaching the front desk is nearly impossible: consistently being passed between a dial tone at the front desk and continual loops with their automated phone attendant. Prior to my appointment, my mother received my appointment reminder phone call. I called the office to let them know that the phone number that they had on file was not accurate and to switch to my phone number-- I am more understanding as I was a minor when I had last been to the office. However, it had been at least 5 years since I had been to this office, I don't see why my contact information was not updated/ confirmed, especially after I used my phone number to establish the appointment. Normally, I would be okay with the phone number accident, except it happened again. Not once, but TWICE. A second appointment reminder went to my mom's phone, as did the phone call to notify me that my lenses were available for pickup! To add insult to the wound, I ordered 2 new sets of glasses on the request from Dr. Panchal that I wear my contacts less often. The script was wrong and I cannot use either the glasses or the contacts. Such an expensive mistake.

I've been going to South Michigan Ophthalmology since they opened many years ago. In the past I've…read morebeen very happy with the service I've received there, particularly with Dr. Rungyun. However I think something has changed there, perhaps with office management, as I've had a very bad experience the past few times I've visited there, first with front desk personnel concerning insurance coverage and then with the Optical Shop when I tried to get the insurance issue resolved. Now I've heard that Dr. Rungyun has even left, so I really don't see any reason for me to give them my business any longer. Word of warning to current and future customers, be sure to double check if they claim your insurance coverage is different from what you expected.