They make appointments for you, drag you there, and then they want to squeeze you into a later time slot with no regard for your schedule. Poor staffing choices, unprofessional and disrespectful, playing games with people's health. Reconsider this mess. read more

I am extremely concerned about my experience at Chelsea Clinton Community Health Center. On January 22, I visited for what was supposed to be a simple DoxyPEP follow-up appointment. However, I am now receiving bills totaling over $900, which were never clearly explained to me in advance. The issue with my insurance also remains unresolved. After contacting my insurance, I was informed that there appear to be billing errors associated with these charges, which raises serious concerns about how my visit was processed. During that same visit, I waited for more than an hour without any clear communication. When I respectfully explained that I could not continue waiting, the interaction with the front desk felt dismissive, unprofessional, and lacking basic respect. As a Latino patient whose first language is not English, I felt discriminated against and unsupported during this experience. The overall situation made me uncomfortable and concerned about whether I was treated differently due to language or background. I submitted a formal complaint at the clinic on January 22 regarding this situation, and to date I have not received any response or follow-up. At this point, my main concerns are the lack of transparency in billing, the unresolved insurance issue, the reported billing errors, and the absence of any accountability after formally reporting what happened. Here is a photo of the complaint that was filed. read more

The best health resource in NYC. Nurse practitioners and psych clinicians are excellent. I'm transgender, so of course, I have had nightmarish experiences with incompetent physicians. The bad reviews here are from people who most likely have never had to seek out real, compassionate help. read more

This clinic is not TGNC friendly. It is not disability friendly. I really wish I could give it zero stars. They revert records, do not answer the phone, and send inappropriate text messages without signing up. It is no wonder, they are connected to Mount Sinai, a hospital system denying care to Trans Youth. Avoid if you can. read more

No. The man who took my blood did not wash his hands despite a large sign intended for him, placed over the sink, inside the small office! He just got off the phone, put gloves on, adjusting the fingertips of the first glove with his dirty hand and then the other glove, with his dirty-gloved fingers. I was nervous. I said nothing despite having had a family member die from a hospital infection probably due to a similar scenario that I witnessed and was traumatized by... Unbelievable, especially after the huge to-do regarding Covid! If you can't speak up, go to a place with integrity and not to a cleaned up dump of a clinic. I'm sorry, but I thought this place had changed:/ read more

Sincerely poor communication a member of Fountain House had struggled to have a therapist after hospitalization and then the therapist had a medical leave but did not tell him and the center was supposed to get him a temporary therapist until she came back but didnt and said she never communicated to them and he made several wasted trips and had no therapy and then had to fight to get therapist and they also have long lines single threading you to check in for appointments causing appointments to be late and this is typical for how mentally ill are victimized with lack of respect lack of communication lack of courtesy and lack off accessibility for service he is on verge of breakdown we will get lawyer and i am writing to document and file legal complaint read more

I'm shocked by these reviews. All of my main doctors for 3+ years have been through Chelsea Clinton and I've had such a good experience! I started with obgyn, then pcp, then therapy and psychiatry. All of my specialist referrals have been pretty decent too. They're harder to get to on the phone, but their online portal is pretty good for communicating. Definitely recommend! read more

The worst phone experience ever!!!! The lady that takes phone calls barely speaks English. It took me an hour to explain anything to her! Not going to this office. read more

In the five years I've been going there, I have never had a bad experience. Molly Anderson have been my provider for about 4 years and I find her very caring, and responsive. I was surprised to see her name in a bad review. I've never waited over 15/20 minutes to be seen. The only drawback is it takes them a while to issue referrals. It takes almost a month, but I put that on the fact that it is a community clinic with many patients. read more

Ryan Chelsea NENA - Dental Ofc 279 E. 3rd st. NY NY 10009 THANK YOU Dr. Ophelia Jackson & Aliya (dental assistant) have been a patient for about 4 years now. From walking in everyone is so friendly. Making sure to check your temp. Register with proper info the security also lets you know what floor to go to. 4th floor. Always a hello and smiles. They always are cheerful, helpful and make sure everything in your appt is all correct. Great with making you future appt which is very very helpful and much easier that calling in. Dec 30 2022 with Dr. Jackson went great as usual. What a cheerful, friendly, informative and delightful lady. Aliya(dental assitant) is also awesome. Every time always greeted by name and smiles a. It's never a cold feeling atmosphere. We always have small talk and laughs. The best part is Dr Jackson also talks to you as a person. She very caring and patient. Dr Jackson and Aliya (dental assitant) make sure the questionnaire is done and also ask you again about allergies, meds you're on, pain or discomfort that brought you in. read more

Ryan Chelsea-Clinton - Appt w/ Dr. Jackson - Medical Centers Near Me - New York, New York

Everyone here is super helpful and a special shoutout to Lihi. She went out of her way to help me and my parents in law and was exceptionally nice and patient. We are grateful! read more

Terrible place, horrible service , and they the wrong doctor for my appointment! I was waiting for 1 hour for nothing. It's a full disaster

Having an appointment here is literally an all day affair. Every. single. time. If you have an appointment here, clear your day because you will be waiting hours. read more

No care for patients that are Black. This one of them places where Latin tell you they are Blk. when they are not and would disregard your issue big or small for someone of other ethnic background. read more

Ryan health at Clinton Chelsea is Very disappointing if you have a lot of health problems you better off going elsewhere tryna get refill for medication you'll be waiting until u died a Main provider that doesn't does her job her name is MOLLY ANDERSON DO NOT! go to her she doesn't care about patients she doesn't even listen to what you have to say about ur health . then if u leave messages after messages at the front desk don't even wait on it cause they never get back at you read more

I WOULD GIVE A ZERO RATING ONLY FOR THE FACT I HAVE TO SELECT ONE. DO NOT EVER GO TO RYAN CHELSEA-CLINTON- EVER. They do not give a shit about people at Ryan Chelsea Clinton. You have now cancelled my dentist appointment three times in a row. I've waited about six months between cancellations and just like before, a week before my appointment you cancel again. You are an absolute disgrace. That means I have not been to a dentist in two years in your pathetically run center. How dare you treat people like that. The many many problems with you are, you have forgot that we are your customers. If you were any other business you would have closed a long long time ago. You're a complete joke.  And when I go for any other appointments, you have to wait at least an hour before you even see anyone. My last appointment was with doctor.... at 10am in the morning and I didn't even see anyone until 11:30am. Why do you people even make appointments? It's an absolute disgrace. How dare you consistently treat your CUSTOMERS so horribly. Shame shame shame on you. Actually, you have no shame. You simply don't care. And I know from speaking to other customers, they all agree that your service is pathetic. It's not even a service. You have to actually do something before you can say it's a service. You're an embarrassment. By the way, have you ever read your reviews online? They're atrocious. But of course, not at all surprised. Maybe you should read them, listen to what your customers are saying, and start being a real medical center. Because right now, you're an embarrassment and a complete disaster. Shame on you. How dare you treat people like that. read more

I'm honestly upset that most people haven't reviewed Ryan Chelsea-Clinton so well. What's up w/ that?? My spouse and I have been going there for care for over a decade (on and off), and have had many needs met there. From eye doctor appointments to therapy to gynecology visits, we've experienced care on multiple fronts. We consider it to be a blessing that this community health center is in our area -- and is even walkable from where we live. That's awesome!! Maybe others take it for granted. I'm not sure. Okay, maybe it is true that not all of the customer service interactions that I've had there are stellar, yet most people who work there are quite pleasant. Also, both my honey and I recently got flu shots (vaccines) from Lihi Bakal, RN and she was excellent. The stand out doctor there (in our joint view) is def Dr. Edward Solis -- who is an outstanding care provider. He has been my spouse's doctor for years, and she genuinely enjoys speaking with him. She looks forward to it! Also, in terms of the front of house, so to speak, both Hugo and Dwayne are our faves. They are kind, professional, competent and warm-hearted people. Lastly, the waiting areas are spacious and welcoming; hope that more folks will give it a chance! All the Best, Katherine/Kat read more

Sketchy and rude: attacking... Hostile Bad vibes at front desk: be prepared for rude unhelpful guy: recently went to the front desk to enquire about mental health services at the centre the guy was so unbelievably rude he practically chased me out the door. He talked to me like I was 12 years old. I don't really think I'll ever go back to that place again because of how unfriendly and unprofessional he was. Just unbelievably angered that I asked a couple of questions: I have never no where been told you have to have a complete physical exam before you can get mental health services... So I said that and then he offered up an offensive sneer.... (like isnt it obvious ?? that you have to pay an extra $300 dollars for a full psychical before you can see a mental health therapist ??") What ?? I imagine I interrupted him surfing the Internet and it was obvious he really didn't want to answer any questions or be kind or friendly: this guy should not be dealing with the public at all... Dismissive and angry. kept looking at his computer - like "can I go back to my Instagram account...now ???" The people in the neighborhood all say: "do not go there no matter what: it's a nightmare." Now I know why... I was only there a total of three minutes and I felt like my entire life force was just drained right out of me...you've been warned. No way I would ever return to this place again.. read more

Booked an appointment spent an hour to get there then they said I needed a referral. So they said oops. There was no mention of a referral on the site. No stars. read more

Coming here should be your last resort. That said, they took care of my needs as requested.....but only after waiting an eternity to be seen. On top of that, the staff is less than kind and carries a poor attitude towards everyone. I wouldn't recommend this place if you have better options available to you. However, if you should opt for this place, proceed at your own peril. read more

I've been here two hours waiting to have blood drawn. Cancelled appointments. Ruined day. Thanks Ryan clinic

If I can give negative 10 I would ! This place is absolutely horrible. I just went for a physical they didn't draw no blood and get no urine ! You go here ? You'll never knows what's wrong with you. Please don't go here. We deserve to be treated with CARE! read more

Horrendous front desk, totally disorganized, endless hold times when calling Made an appointment with a doctor who they tell me does not even work there. When I told them my appointment was in less than 15 minutes, and I wanted to confirm the location, they told me a patient representative would get back to me WITHIN 24 hours , again, for an appointment within 15 minutes. And this was all after waiting on hold for 45 minutes to get someone on the line who could not even tell me what doctors worked at which location Hopefully the doctors are competent, but if you cant even get in to see them , what is the point??? read more

Health care is really bad here. Residents and technologists are nasty and unconcerned about people's health. Referrals come in the mail months later instead of just giving it to you at the end of the visit. What decent health care does that?? Machines like EKGs are not functioning and just an all around bad energy place. Avoid if possible!! read more

I think they forgot about me. I am the only patient left in the waiting room and have been for over 2 hours...

Bad attitude staff from beginning to end. If you want to be more depressed go here. No one wants to do their job. No smiles. THEN DONT BE IN THE MEDICAL SERVICES BUSINESS. Period! read more

Awful. Booster scheduled ahead of time and electronically confirmed. Arrived, my first day off as a teacher, in 30 degree temps to find the place was closed (and had pre-planned to close) for the day. Why did they have appts available a week ago for a day it was going to closed? Why did they confirm an appt for a day it was going to be closed? Why didn't anyone call to correct it, if the office allowed it to be scheduled in error? Awful organization and communication system in the middle of the pandemic. No human answering the phones could provide any helpful information. Useless customer service. 0 stars and would never enter this place in the future from what it looked like on the outside and from the poor organizational skills shown. I'd give 0/5, but apparently yelp won't let that happen. So it shows 1. But it's an awful zero. read more

In two words - AVOID IT! Even with an appointment, you still wait for nearly two hours. NO one gets back to you when you need necessary information. I had to walk over to the "clinic" to get information because somehow a phone seems to be a new concept. read more

Terrible service! They schedule a Televisit and they let me wait forever, even 1hr to get in touch with a doctor, waste of time

So far the wait time for my appointment has been 1 hour. I walked out without receiving care for the first time because I was sick of waiting. Highly recommend going elsewhere. Management allowed construction to drill (non-stop) with deafening sounds in the waiting room. Extremely unpleasant experience. read more

I recently waited a few weeks for my Doctors visit for chronic Hep-C and when i arrived the Doctor wasn't in,apparently out sick.Then today Oct 24,I went in again with an infected Cyst and was told by an Asian Lady Doctor there wasnt anything she could do.I expressed concerns over infection,she stated oh your body made it so it can go back in.I went ob line and other Doctors stated that's not true and can be quite dangerous.I'm going to file a formal complaint as Im also an activist which she apparently didn't realise when she acted unethically read more

Drab depressing place, it reminds me of a prison hospital in some low budget film. The staff is totally disinterested and they let you know it. The dentist I saw was an elderly woman who couldn't even view the scan I received from an oral surgeon about my case. She then had her assistant take the most x-rays I've ever had done in one sitting. At that point I knew I wasn't coming back. I've been trying to get those x-rays ever since and can't get someone to answer the phone. YOU'VE BEEN WARNED. read more

I wrote a review previously giving them the benefit of the doubt, but this place is simply horrible. They USED to be good, but they've gotten so caught up in red tape that they essentially ignore the needs of the patients. The doctors are dependent on the staff and too much of the staff are just lazy and uncaring. Appointments must be made months in advance. emergency. If your doctor is unavailable, or on vacation and can't be contacted you can't refill a prescription even if it's an emergency. When you call, they keep you on hold and then hang up on you. It was a good idea to have an affordable clinic, but now it's just for the dregs with no other options and they treat the patients as such -- like unimportant poor people. It's a perfect example of a failed health care system. read more

BEWARE I have to write this review as the doctor who I just found out isn't a doctor but a nurse practitioner. Even though I was told I was seeing a doctor. She is who I visited at the clinic and she was dangerously incompetent. Her name is Soo Choo. She didn't even understand my condition enough to realize you don't take a blood test after you take your meds. It is always done after fasting over night. Then she gave me my prescription but only for a short time to force me to come back and pay again. This is after she promised she would renew my prescription now I am completely out of a necessary medication and she refuses to renew it, even though I have booked another appointment at the clinic. This is a daily medication that I have been taking for 20 years. She clearly does not care or understand you can't function with out the medication. read more

I love this place only for Doctor Hassan for my baby girl, but this receptionist name "Sermina" has no sense of manner. Please find a new receptionist, this women doesn't speak English and no empathy for people who work and trying to schedule for mother and daughter on the same day so I wouldn't have to take two days off from work. I hate giving negative review but this women, she was just straight up annoying. read more

Not great care - but not terrible care either. All the doctors I've seen there were competent, but some were a lot better than others. Waits are long - but at $59.00 a visit, what can you expect? For poor people's medicine, Ryan is OK. Ditto for dental and eye care. If you can afford a private doctor, go for it! If you can't, the RC is not a bad choice. Public health care in the US is a national disgrace! The Ryan Center tries to do a good job in a bad situation... read more

It is what it is. My experience was, as you should expect, mixed. Some of the staff are great, others are just awful. Yes, there are too many lines to wait on, but that's how they've structured the place. Each person there has a tiny job, rather than have one person handle more than one thing. Meaning, pay here, make an appointment here, check records over there, see this nurse for one thing, another nurse for another thing. It could be streamlined but it's not, so we have to deal. So, with no insurance it was fine. A clean place, which is really important to me, and if you have to wait, the waiting area is big, bright, airy and yeah, they've got some TV's. As for the Dr., I was fortunate to have a good experience. He spent a good amount of time talking to me and examining me to figure out what was going on and over time - meaning a bunch of tests, that of course were stretched out over a few weeks and different locations - again, no streamlining - we pinpointed the problem and it was treated, and great follow up. All good. Now that I have insurance, I might even continue to see him in his private practice, and that says a lot. read more

And we are worried about Obamacare? I have been a client at this clinic for 4 years. I have probably seen a different "doctor" 85% of the times I have been here. When I finally had an assigned PCP, he was so depressed at the thought of working here I felt I should charge him $200 an hour for listening to him vent (yes you, Dr. S.) How bad? The dentist filled a tooth without fully cleaning which led to an abscess that made me look like the elephant man and an ER visit. Constantly send rx to wrong pharmacy, wrong prescriptions, 10 calls to refill line before I get a response and they still screw up the rx. Run, don't walk, from Ryan if you value your health and life. A disaster! Do I REALLY have to give them 1 star? Hoping for negative stars. read more

I've been seeing different doctors here for years and have had pretty good service. This year was quite the oppistie. The resident doctors do not care at all about you. They don't listen and they judge! And the one doctor I saw didn't run most of the blood work she was supposed to! They bring you in for follow ups to review blood work that has no issues. Its clearly a money maker. I had an appt at 9 am and waited an hour and 45 minutes to then have an appt for 7 min! No one would help me or check to see why I was waiting so long. This center deserves no stars! After 8 years, I will be looking for a new doctor. Recommend not bothering with this place! read more

This is the worst clinic I've ever been to. Kept waiting over 2 hours after my doctor did not show up and received a text from the clinic 10 minutes before the appointment time that it was canceled. Waited 2+ hours to get STD testing. Next time will go elsewhere. ANY place else. read more