Everyone I spoke with was very polite but in the end, I was unable to speak with someone who could…read moreactually review how claim amounts are determined. My issue: For an office visit my medical provider billed TriCare and received an EOB; Allowed amount as $123, Deductible $65 applied to my cap, and my co-share of $29. My medical provider maintained a copy of TriCare's EOB had been sent to Selman. Some months later, I received a bill from my provider for $55 but there was no breakdown of the amount Selman paid so I called Selman. I waiting in the phone queue for a while and finally spoke with the Selman customer rep. The rep maintained the Tricare EOB listed the TriCare allowed amount as $65 and Selman paid $12.03 to my provider. The TriCare allowed amount was inconsistent with the amount listed on the EOB. The rep maintained that the amount is send to them from my medical provider and he did not have the TriCare EOB. I faxed the Tricare EOB and then called to confirm receipt but couldn't wait that long on the phone. I called the next day to confirm and advised the fax was not received, so I faxed it again. I called to confirm receipt of the second fax and this time waited in the queue, and the fax was received. I then reviewed the Tricare allowed amount and asked how Selman determined their responsible amount. The rep maintained that a re-determination will be completed by Selman Claims within 7 to 10 days and that she did not know how amounts were determined. I asked for the contact information of Selman Claims and she maintained claims could not be contacted by me. That her only contact method was through regular company electronic methods. Couple things: I wish I didn't have a job so I could spend my time in the phone queue. Selman representatives are unable to provide a detailed accounting of claims. Contact with those who complete the claims are inaccessible. The website/customer login functionality is only for account monthly/annual premium payments and information. The site has no EOB detail... a key component of the service your actually paying Selman provide. Again, everyone I spoke with was very polite but in the end Selman does not provide an accounting of the service provided and continues to have extended customer service hold times. I gave Selman a 2 star review because I eventually reached a customer service representative, all of them were polite, and all completed what I would believe to be what they were able to do.

The web site locked me out for some unknown reason and gave me a message to call customer service…read more I dialed the number they gave and got put on hold with an annoying message that repeated every 10 seconds for an indefinite amount of time. I've been on hold for 15 minutes so far. No option for a call back, no option to stop the message from repeating, no estimate of time remaining on hold. Just horrible. Who designs a system that gives the customer that type of experience?

Very nice people. I popped into the office unannounced a few times and everyone was friendly and…read morehelpful.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I started within the Allstate Agency in 2013 and have enjoyed my experiences with customers. I treat customers with the highest level of service and strive to help them completely understand their insurance needs.

Mike has been my agent for several years. When he left his previous company, I was completely…read moredissatisfied with that company. Luckily I had Mike's contact info and asked where he went. When he informed me of the Grange Move, I immediately ask him to put me under his program. It has proved to be an "Outstanding" decision. I am completely satisfied with his personal service....

From the owner: Family owned and operated in the Hillcrest area…read more We started as a "captive" agent with American Family Insurance for 12 years. In 2011, we changed our business model to an independent insurance agency. We represent many carriers to provide our clients with the best possible value with regards to price and coverage options to fit their specific needs. Current companies we represent include: Allied, American Modern, Dairyland, Foremost,Grange, Ohio Casualty, Progressive, Safeco, Selective, The Hartford and Travelers.

FRANKLIN MYLES and State Farm has always been a reliable and quality insurance company. We have…read moreour car insurance and home insurance with them. I would highly recommend you contact this location for all of your insurance needs. Thanks!

Transparency with customers. If you actually removes items from policies remove them instead of…read morecontinuing to bill for them. Be professional with customers.

wanted all my insurance business and when i was only interested in homeowners he said it was a…read morewaste of time and hung up on me, would not recommend MAVRICK INSURANCE GROUP and would move on to the next guy!

they keep having foreign people call me no matter how many times I ask them to take me off there…read morecalling list. I would never do business with them

I can't say enough great things about my insurance agent Collin Doyle! When my basement…read moreunexpectedly flooded overnight, I was overwhelmed and unsure of where to even begin. I wrote a distressed email at 6:30am and Collin called me back at 6:37am and laid out a comprehensive action plan that was very easy to understand. Not only was Collin incredibly responsive and kind during a stressful time, but he also made sure the entire claims process was smooth and shockingly fast -- everything was handled and resolved in just ONE week! Collin guided me through every step, answered all my questions with patience, and made sure I felt supported the entire time. Thanks to Collin, what could have been a long, drawn-out disaster turned into a manageable simple process. If you're looking for someone who truly has your back, is an industry expert, and truly cares at the highest level, Collin Doyle is the insurance agent you want. Highly, highly recommend!

To say I'm disappointed with this specific agent and relationship is an understatement. I have been…read morewith State Farm since my father set me up when I was 16 years old. Almost 30 years. I've maintained the relationship with the same office through moves and multiple new home and vehicle purchases, always bundling everything here. I've never missed or been late on one single payment. Over the past two years, we had some appliances leak, in addition to wind damage on our roof. One of the claims was inadvertently a duplicate (never questioned by this office...and for our singular roof), and we were told our entire homeowner policy is now cancelled. I went through the process of an appeal, only to hear today it was declined. With this lag, I only have 3 days (counting the weekend when insurance offices are not open) to find a new policy. Absolutely awful experience, customer service, support and management.