Wow, Just terrible agency. I was left stranded on the side of the road for nearly 5 hours while I was getting the runaround with roadside assistance. (Roadside assistance is not through State Farm but a vendor, however legally they are responsible for the actions and conduct of any vendors they do business with). When I called trying to get these things addressed the following day trying to get my complaint addressed I had the misfortune to speak to Devin who apparently has the IQ of a houseplant, the customer service skills of a rock and the emotional and intellectual maturity of a 5 year old. Trying to pass the buck at every turn while gaslighting me. I won't tolerate being treated like garbage by these entitled customer service representatives that think we should feel privileged they even speak to us. When I had enough of his nonsense I asked to speak to another agent which he refused. He then gave me Ryan's number and I texted him or left a message but I received no response. I called again the next day and spoke with another agent who said they would notify him and he would return my call. No response. I am a licensed healthcare profession, I am a veteran, I was a 9/11 first responder. Other than the price gouging State Farm engages in the thank you I got for any of my service was to be treated with disrespect and disdain. I wouldn't go near this agency again if they were the last insurance carrier in the state. I fired this agent and moved to another. The verdict is still out on State Farm itself but I won't do business with obtuse people who have no understanding of what customer service is. read more

Horrible. Cannot give less than 1 star or I would. They do not look out for their customers. They create problems and then blame headquarters and claim it's out of their control. Use someone else. ​ read more

I've been with Lampasona for over 8 years and they've always taken care of, competitive pricing, great customer service, and handled any issues I had with haste! Can't recommend enough!!! read more

Talked with Josh today and he was very helpful in explaining what the insurance would be if we moved to the Crystal River area.

Renee was awesome, went over everything, very professional and thorough, plus saved me money, I switched, with the cool kids now.

Just want to say that if you're looking for a great insurance team in the Crystal River area...go with Ryan and his State Farm team! They are absolutely the best. I've never contacted them about something and not gotten a response within MINUTES! The entire team works so well together and are very willing to answer any of your questions and as quickly as possible. They are truly a well-oiled machine!! read more

Been with this Statefarm for close to five years. The first time in those years when I have car troubles related to vehicle damage they give me the runaround. Transferring me around the office from person to person with extensive hold times. As well as lying(or just not knowing what the hell they are doing!) and telling me my policy is not covered for things(like roadside) WHEN IT CLEARLY IS! & HAS BEEN SINCE I STARTED THE POLICY!(ITS LISTED ON THE DAMN INSURANCE CARD DUMMY!). Needless to say I am currently looking into other car insurance options. read more

Having 3 homes and 5 vehicles in other states insured with State Farm,We chose State Farm and this agent to insure newly purchased property in Morriston, FL. About two weeks after buying homeowners policy and my credit card charged for the full annual premium, staff member Jami called and said they would not insure the property because it was not visible from the street. It is actually very visible from the street it is on, as well as the cross street. She advised that they would issue a full refund. We found coverage with another company. To date (3 months) we have not received a refund or credit. During recent follow up conversations with Lampasona, he says a check will be mailed, less $34 for coverage for the few days between the time we paid for coverage until the day they said they would not cover it. Do the right thing, Lampasona, issue a full credit or refund, even 3 months late! read more