My husband had back surgery in 2018 by a neurosurgeon here in Kalamazoo. That surgery needed to be…read moreredone within 2 months. Being naive about back surgeries we thought my husband was getting the best care he could. After the 2nd surgery failed miserably a friend suggested that we see Dr. Nicholas Shroeder at OSOC. Within minutes of meeting with us he explained clearly why the first two surgeries had failed. By this point my husband is in constant pain and can no longer stand up straight. Dr. Shroeder explained what he felt the best course of action was going to be for Tom's situation. Dr. Shroeder had the new pieces needed for Tom's back made specifically for him in France. The previous neurosurgeon had just grabbed any rods and screws within reach. That was what kept Tom from standing upright. The picture on the right shows the neurosurgeon placed straight rods in his back. Losing the natural curve is what kept him from ever standing straight and in excruciating pain. The picture on the left is what was needed to give Tom the ability to walk and have a good quality of life again. This shows the difference between an excellent surgeon and one who should never be allowed to practice medicine again. The day of the surgery was a very long one. Dr Shroeder performed the 14 hour surgery to correct the neurosurgeon's mess. He actually had to rebuild Tom's back vertebrae by vertebrae. There were a few appointments before the surgery and a few during the next year. It is a 3 hour drive each way for appointments/surgery. Both my husband and I feel that the drive back and forth saved his life. I do not say that lightly. It's been 6 years since his surgery at OSOC and we are so grateful to Dr. Shroeder and his wonderful staff, especially Liz. Their knowledge, patience, compassion and kindness is so appreciated.

I wouldn't consider going anywhere else. Dr. Kassab is one of the nicest doctors I've ever met. He…read moreis an extremely talented and gifted surgeon, very attentive, kind, caring, and professional. He did my full right knee replacement 8 years ago and a full left knee replacement almost one year ago. Both surgeries were a great sucess with a speedy recovery. Dr. Kassab and his team are on top of the latest science and technology. They have their own Physical Therapist who are wonderful to work with, so friendly, encouraging, and knowledgeable. The physical therapists are in direct contact with Dr. Kassab so they are able to track and report your progress. Very highly recommended! Leanne Oxford, MI

Just a quick note, I do not discuss the doctor because most of the interaction is done at their…read moreoffice. While I don't have any issues with him, this review is about the surgical center staff and location. Pre-op interactions over the phone were always positive. I called a couple times with questions and was always able to speak with someone instead of waiting for a call back. The people I spoke with were always very pleasant to speak with and never sounded like it was a hassle to have questions (like sometimes happen elsewhere). The 45 wait in the lobby/waiting room to be called back was a little long for my taste, but that is the only less than stellar part of my visit. The person at check-in was very nice, very fast and helped with my insurance questions. It was a little chilly, but medical places often are. They had a variety of seating arrangements, including sections of chairs, love seats and even a couple booths. At first we thought that was a little strange, but then realized it's a genius idea for people who may have brought a laptop or other things for a table surface. Once I was called back, everything went very smoothly. The nurse working with me in the room was awesome, the anesthesiologist was very nice and informative, the doctor came in and spoke with me, as well as the nurse who would be with me in the OR. They were very efficient, quick but never rushed, and informed me of everything that was going on throughout my visit. Wonderfully nice staff. Since my procedure was today I have yet to have the post-op experience, but I have no reason to think I will have any complaints. I will update if needed, but I highly doubt it will be. The overall complex was very nice, looked to be reasonably new. Very clean and convenient. The patient rooms were comfortable, with variable lighting, LCD TV, a small wardrobe for my clothes and a couple of chairs for the person with the patient. I mentioned the booths already and the front area also has a couple of larger TVs for those waiting. This was my first experience with a stand alone surgical facility and so far I have been very happy with my experience. I highly recommend this facility. Great job! Tip: If you are going here, it is the front suite in the complex, facing Rochester Rd. Depending on the time of day (lighting) it can be hard to see the sign right away.

My dad had an appointment for knee replacement, we arrived a little early and the front desk person…read morewas not happy about it. She was rude and set the tone for a really bad experience. She would not let me stay with my mom because "there are two surgeons scheduled and it will be busy". Please note that they have booths in the waiting area...does anyone sit with strangers in a booth? I've been sitting outside, my dad is being prepped and there's one other patient here. There is no policy listed anywhere about only having one person with you; did we go back in time and it's 2020 again? The surgeons are great and the facility is clean but there have got to be nicer, friendly support staff they can hire.

Dr. Yusaf and his team made the process almost painless. The pre-surgery process and the post-Op…read moreprocedures were clear and my pain was never bad enough to prevent me from working. Bravo!

To the receptionist, yes I can read. I was sent a…read morepre-registration form to fill out. I filled it out as requested. I arrived early at 10:05 for a 10:20 appt. as requested. I signed in and gave you the documents you requested. At 10:45, I asked why it was taking so long and was told they were running late. At 11:10, I was so frustrated that I asked again what was going on, and the second receptionist didn't like my tone of voice and pointed to the sign that said to have respect for the personnel. Well what about respect for the patience waiting for over an HOUR to see the Doctor? I ask Her if she could read Flipped her the BIRD and walked out. I apologize for flipping her the bird. The staff could care less about you. Find another place to waste to your time.

I was referred by my doctor to go here for a cyst in my wrist. She believed it to be a ganglion…read morecyst, and after going here Monday it was confirmed it was a cyst. There are a group of doctors here, so you can let them choose for you by whatever day and time you are available to go in, or you can look through the doctors on staff online and decide who you want to see for yourself. I did the later and it happened that Dr. Emily Abbott was available when I wanted to schedule. I arrived about 10 minutes early. I chose not to do all my signing in online, so she gave me an iPad to do all my paperwork. It went pretty quick, but I also had already prepared a list of all my vitamins I take, any medication, allergies, etc before my appointment. They just had to make a copy. Wanted to make sure of having that in case I needed surgery for the cyst(had researched online the condition after my diagnosis..) It was busy...so my appointment was at least 30minutes behind. That was ok though this day as I got all the paperwork done! The staff was awesome.....very nice ladies all around. This proved to be especially true after Dr Abbott and I discussed if I was ok going ahead with having the cyst "aspirated", we could do it today. Of course I said let's do it as I didn't foresee any reason not to as she told me I'd be okay to drive after-no restrictions not to. She explained everything that would take place before hand after determining it was a cyst with an ultrasound. I told the nurse I wasn't too great with needles...so she gave me a juice box since I hadn't eaten in about 6 or 7 hours..? Dr Abbott talked me through all she was doing as she did it, and other than a prick from the first needle, I thought I was doing well lol. She even said I was! But once the steroid injection went in, I knew it was hitting me not good.....they immediately told me to sit back after I started getting hot and took off my scarf...told her I felt like passing out. Next thing I know I was aware of at least 3(maybe 4..?)different nurses trying to help me! Washcloth on my head, my neck, talking to me & giving me smelling salts(more than once needed it)...telling me to take deep breaths...felt like forever to feel it pass! Felt Dr Abbott take my pulse because I was so clammy. They brought me more juice, water, and crackers. They were so nice and attentive. The pain from that injection hasn't passed fully yet the day after, but the major pain I felt when getting it lasted for about 6 hours. Not sure why I reacted so badly to it but glad they were there for me. They didn't want me driving until I was sure I was ok to do so. I'm guessing they maybe should've checked my blood pressure too..? But all in all, even though it sucked what happened-can't complain about anyone that works there or Dr. Abbott!

Absolutely not to work for!.. But the Dr.s are great!…read more Horrible management including HR.. Heartless and and inconsiderate of peoples disabilities.. Totally disappointed in that company

I saw Dr. Patel a little over six months ago for stem cell injections in both knees. This was an…read moreout of pocket surgical procedure. I waited for 6 months time to provide a review. Dr. Patel is quite a decent person that didn't mix words. If I had to do it over again I most certainly would and I would chose him for the procedure.

From the owner: Dr. Jignesh N. Patel is a board certified and fellowship trained orthopaedic surgeon…read more Dr. Patel has special expertise in reconstructive surgery of the hip and knee; including minimally invasive surgery, arthroscopy and joint replacement. His expertise also extends to orthopaedic trauma, general orthopaedic disorders and sports medicine. Dr. Jignesh N. Patel has just been awarded "Most Compassionate Doctor" Award for 2013 and 2014 by Vitals.com.

Incredible hand surgeon that takes the time to make sure your procedure is done right and solid…read morefollow up. As someone that works with physicians on a daily basis, I can tell you that this kind of care is more unusual with specialists. I would give more stars if they had them. Highly recommend.

This was a wonderful practice more than 20 years ago when Dr. Brown (now retired) was on staff and…read moredid my bilateral hip replacements. Excellent treatment in those days -- and it wasn't so hard to get through on the phone back then. Now, I am in pain and probably need surgical revisions. However -- But I cannot find a reasonable way to get through the phone system to make an appointment. I have called and waited hours on the phone, or tried to get a call back and missed the return call. I will have to get my GP to intervene for me, or I will have to go to their urgent care to get help. I probably need to get revisions on my hip replacements -- but it's like getting through to Oz to get any help, any answer on the phone.

Dr. Nicholas Dutcheshen was very friendly and welcoming to me as a new patient. I was in and out…read morepretty quick. After describing my issue, I was taken to get xrays before the doctor came in to make things smoother and quicker to determine what was wrong. There are many doctors to choose from and a lot of patient rooms so they can see a lot of people within a given time frame