Getting the truck was very easy the day of the move and also quick to return. The price was…read morereasonable and would use this Uhaul service again if needed. Thank you.

We have rented from here multiple times over the last few months. The trucks are always clean, the…read moreservice prompt and no issues. They are next to a gas station so perfect when you need to top the tank up and they are on a safe open lot next to the highway.

Lance is awesome, great customer service, pleasure to talk to. He really helped us out today, would…read moredefinitely recommend.

Yes, it is true, the cars are not like budget or hurts however, i the name of the place is Rent-A-…read moreWreck. That being said, I rented a car from them back in October and the service was impeccable. The owner and staff were kind and professional. I was not surprised that the car was not brand new. Lance and his staff were so kind and generous to me when I was in a really tough spot. The experience has stayed with me and I try to pay it forward. It just goes to show, you can't judge a place by its name. Their kindness and compassion has really made all the difference - it seems a rare thing these days. Thank you!

Used this place when moving out of our apartment into our new house. The staff were super friendly…read moreand very upfront and transparent about their pricing. Other companies may advertise as being cheaper for truck rentals, until you dig into the hidden fine print and cost charged per mile. Just 4 wheels staff told me exactly what I would be charged and were honest, which is rare these days. If I ever need to rent a truck again, I'll 100% go back.

Tried to schedule a rental with them for July. I read the "Terms and Conditions" and called because…read moreI wanted to clarify something. The lady that answered was terrible and said she wouldn't rent to me since I was from out of state (which isn't on their website). Super weird. If that is their business model, fine, just dont want others to waste their time if they are visiting NJ.

Had a decent experience with Penske this weekend. We needed a truck to pick up a dining set from…read moreour friends in PA who had gotten a new set and were giving us their old one. My initial online research showed that Penske was a little cheaper than Uhaul. I reserved somewhat last minute, going online to reserve a 12' truck on their website the night before (after hours) for pick up the next morning at 10:00. In the morning I got a call from Penske saying that their 12' truck was not available, and offering me a couple other options. We ultimately decided on a cargo van, which we initially feared would be too small, but it actually ended up being perfect, and we got everything in one trip. The van was obviously pretty old, with it's hand crank windows! But no worries, it got the job done. We were allotted 24 hours with the van, but being done by the afternoon, we dropped it off same day and dropped our keys in the drop box. We were initially charged and estimated price, along with a $150 security deposit, but the deposit and the unused portion of the estimate were credited to our credit card within a couple of business days. The only complaint I would have would be that their website should be interfaced with their computer system, so that it is not offering you trucks that they do not have available. But, lucky for us, we ended up with a smaller/cheaper vehicle which got the job done just as well. We will definitely keep Penske Truck Rental in mind for our future needs.

I would like to say while I like Penske rentals, and they have good deals I did not have the best…read moreexperience this time around. With that I do want to say that jake really helped me out and attempted to remedy the situation to make sure I was a satisfied customer. When I went to pick up my truck I was supposed to have a tow dolly for my car, as I had ordered and paid for one. However, there was not one available, I was told by jake that he would have one by the end of the day as they were brining more equipment to the store and he would call me. The day went by and the next day I called jake instructed me that something had gone wrong and that he did not have my tow dolly. I explained to him I needed it as I was leaving in a few days and did not have the option of moving without it. Within a few hours he called me back to let me know they had a tow carrier (upgraded dolly) and that he would allow me to use it and no extra charge, as well as allow me to take a hand truck as well. While this may not have been the best experience overall I do want to thank jake for remedying the situation, and I would absolutely rent from Penske again.

Dibella and sons came out to Northern Liberties to plow our complex during the storm on 1/25-1/26…read more The gentlemen who came out did a difficult job very well and were kind and professional even after several days of constant plowing commitments. Thanks gents for a difficult job done well.

Had snow removed from sidewalk & around the car, The guys did a great job. Little bit of…read moremisunderstanding, but straightened it out. Will recommend to family & friends.

These guys managed to damage my car with a basic hitch installation and then acted genuinely…read moreconfused that I expected them to take responsibility. Don't worry, U‑Haul, lesson learned. No more trucks, no more trailers, no more storage units, and definitely no more "professional" hitch installations. I've spent plenty of money with this company over the years, but congratulations -- you've convinced me to stop. They installed a hitch on my vehicle last year. After a while it started making a loud creaking noise. I brought it back, and they told me the installer had over‑torqued it. He "fixed" it -- or so he claimed. A month later, the noise was back. So I took it to their legendary "Master Hitch Mechanic" in Mt. Laurel. Because nothing says expertise like a self‑appointed title and a faded U‑Haul polo shirt. Shockingly, he didn't perform any miracle repair. What he did do was show me the real problem: the hitch had damaged my frame. Fantastic. He handed me an insurance brochure like that was supposed to solve anything. I filed a claim, it was denied, and now I'm stuck with a damaged frame thanks to their incompetence. And here's the best part: after doing my own research, I found out this is a known issue with this hitch. U‑Haul should be covering the repair and taking it up with their supplier. Instead, they shrugged and walked away. As far as I'm concerned, this place is run by crooks hiding behind an outdated, faded orange sign. Do yourself a favor and take your vehicle to an actual hitch shop -- one where "expert" means more than a name tag and a torque wrench.

These guys managed to damage my car with a basic hitch installation and then acted genuinely…read moreconfused that I expected them to take responsibility. Don't worry, U‑Haul, lesson learned. No more trucks, no more trailers, no more storage units, and definitely no more "professional" hitch installations. I've spent plenty of money with this company over the years, but congratulations -- you've convinced me to stop. They installed a hitch on my vehicle last year. After a while it started making a loud creaking noise. I brought it back, and they told me the installer had over‑torqued it. He "fixed" it -- or so he claimed. A month later, the noise was back. So I took it to their legendary "Master Hitch Mechanic" in Mt. Laurel. Because nothing says expertise like a self‑appointed title and a faded U‑Haul polo shirt. Shockingly, he didn't perform any miracle repair. What he did do was show me the real problem: the hitch had damaged my frame. Fantastic. He handed me an insurance brochure like that was supposed to solve anything. I filed a claim, it was denied, and now I'm stuck with a damaged frame thanks to their incompetence. And here's the best part: after doing my own research, I found out this is a known issue with this hitch. U‑Haul should be covering the repair and taking it up with their supplier. Instead, they shrugged and walked away. As far as I'm concerned, this place is run by crooks hiding behind an outdated, faded orange sign. Do yourself a favor and take your vehicle to an actual hitch shop -- one where "expert" means more than a name tag and a torque wrench.

Terrible customer service! Women was so rude when I entered, which altered my entire attitude. Her…read morename was Leslie(if it was not its a lighter complected woman, with short blackish hair, I believe afro grade hair, heavy set) She was an older woman. There is another young lady that is similar in features but she was a sweetheart and might of been new because the guy who worked there had to show her some transactions) But this review is of the older nasty individual. If customer service is not for you, PLEASE LEAVE and find a job that you won't be so nasty and rude to the customer(s). I will never recommend this location just because of her nasty, brass, bitter, nasty, aloof personality. This just happened recently like 4/18/2020 and her and a fellow was the only one working. I hope she is not a manager....yikes! I will be complaining further. Somerdale location NEVER AGAIN