We needed to rent a car tow dolly for a long distance trip. U-Haul called to inform us that we…read moreneeded to pick it up at the Betteravia location. The couple who run the location are kind, helpful, thorough and committed to making sure you are safe and fully trained on the equipment you are renting. They hooked everything up for us and then made sure any and all of our questions were answered. They took time explaining all the straps and chains, and told us how often to verify the surety of the vehicles stability. They focused on our safety and the safety of our tow. We arrived at our destination safe and sound, the vehicle in tow was always secure. I am sorry I did not get their names, but they definitely deserve recognition for a job well done and an investment in good customer service that I seldom find at U-Haul. Thanks, again!

Left phone messages last weekend, and this weekend for equipment availability. Not 1 return call…read more How do they stay in business? Called the Orcutt location. They got my business both times. Go there.

Seriously, if I could have given them a zero rating I would have. We moved from Colorado to…read moreVandenberg SFB and they refused (multiple levels of leadership/management) to deliver our 10 U Boxes to us. Additionally, they made us rent a truck multiple days to make individual trips back and forth to retrieve our household goods. One trip was wasted, as they loaded the unboxes so we couldn't even get into them once we arrived home. Another day we had to rent another kind of truck because, "their equipment wasn't working." The ONLY thing they offered was to deduct the gas on the trip that was wasted and that wasn't even done correctly; as my husband had to call a manager and quibble about that. Every step of the process was frustrating and convoluted.

If I could this place no stars I would! They were supposed to be open when I arrived for my…read morereservation, no one was there. No one would answer the phones. Several others showed up for their reservations and couldn't get anyone either. after many calls to corporate with only a suggestion I change my date, the manager ( Jessica) finally called me and started yelling at me that it was my fault because I was late ( my reservation was at 8 am, I got there at 8:15) She told me she waited as long as she could. She was extremely rude and kept talking over me. Then told me she would be there "later" We drove over 400 miles to be there and pack up my recently passed mothers storage and take it back to Las Vegas. We were on a schedule and needed to beat the impending rain storms . Julia showed up at 10;15 ( it was her day off) and processed me- only checked the outside of the truck. They had about 10 trucks there but only one was operable. The catalytic converters had all been stolen. The truck I was given was trashed. The back had trash in it, the engine light came on while driving and the truck chugged, engine skipping all the way. It barely made it, not to mention it started raining and come to find out the wipers were stripped raw. I could barely see! Worst service, worst place, do not go there! I hope they recorded the calls so they could hear how I was treated on the phone by Jessica. I cant believe how bad the customer service is! I have reported them to BBB- I am still waiting on a call that was expected 4 days ago as promised.

I would give them zero stars if it was an option. I booked my rental truck a month in advance and…read moreget called an hour and a half BEFORE my pickup time saying it'll be a half hour late. No big deal. I show up and it's still not there and the ETA was supposedly 15 minutes which turned into 30 minutes and mechanical issues. We're driving to another state so of course we don't want to risk it. Luckily we weren't leaving for a few days so they said they'll call us the following day to pick it up. I called around 4 because they close at 5 and they had no idea about the status so told me to call customer service who also was zero help because they said they'll have someone call me back in 50 minutes-2 hours. No thanks! I cancelled and booked a U-Haul instead. Edit: that "call back" that should've been received between 5-6pm was received around 8:30am the following day! Wow.

The owner of this facility is wonderful. I noticed some of the bad reviews. I believe most of those…read morewere before the new owner took over. I highly recommend Nipomo Storage. Always clean and accessible. Keep up the good work

Very friendly and helpful. I was impressed with how clean the facility was. The price was better…read morethan other storage facilities I checked. Very happy with the unit I rented.

Elizabeth Thomas is amazing. She really made me feel valued as a customer and took the stress out…read moreof moving. She's very professional and curtious. I can't thank her enough for how much she helped me, but I figured I could at least let other customers know that if they need someone who is honest and really cares about the customers, you should definitely go see her.

Liz and Quentin were the nicest people! I cannot say enough good things, truly the best service…read morewith a big smile you would find anywhere! Thank you for your help and kindness, I will not forget and see you next time I need to rent a truck!

Everyone that I encountered was completely kind and very helpful. Very impressed with Meathead…read moreMovers!!! Very careful, respectful and willing to go the extra assistance needed to make it just right! I would definitely use them again.

BEWARE! They broke…read moreour treadmill and our TV. Then they tried so say that they were broken prior, which was 100% not true. The TV cost us 10 grand and we were not reimbursed anything for it. It was one of the very first 4K TVs and was built solid and they don't make them like that anymore. I still think about that TV at least once a month.

Great work Martian Movers!!!…read more We hired them to move our house into an apartment and they did a fantastic job! The crew was very nice, attentive and extremely respectful of our properties and belongings. They were so fast.... in less than 4 hours we were done. Some challenges as narrow stairs and tiny corridors were addressed always with a smile on their face, what a nice attitude! Highly recommend Martian Movers, you will be happy with them!

I am so glad I stumbled upon Martian Movers! Jason, Jacob and Eduardo did an amazing job! They…read moredissembled, packed, and loaded my household goods in a timely manner. Thank you so much for providing amazing customer service! I will be coming back to schedule with these guys for sure!

Have to request on line and SLO doesn't always have the truck available. Also, one person "John" is…read morea pain to work with at the SLO office. Not to mention the location is somewhat sketchy!!!