Always get superior service from the All City team. Shout out to Michael for getting my gas pack…read moresystem running clean for the summer!

Service Representative, Mr. Tim came out to investigate issues with my upstair furnace not heating…read more He was courteous, professional, and all things knowledgeable about why my furnace was not heating. He explained in detail the issue and all options for repair or replacement. We will definitely use All City Heat and Air for future work.

I truly appreciate Josh's response. I reached out to multiple HVAC companies who cold not commit to…read morean appointment. He was available the same day. Pricing was affordable but most of all I trusted him to not take advantage of the my situation.

Trustworthy and responsible. They respond well. I stumbled into them and they said answered my…read morequestions.

My AC stopped working early Saturday morning. I use to use All American out of Kings Mountain, but…read morethe owner retired and recommended using CTL. CTL answered my call at 7:45am and was at my house by 10:30am! They fixed my AC in less than 10 minutes. I am so grateful they came out on a Saturday and were so fast! I will forever use CTL Heating & Air.

Collin told me it was normal for the A/C to not keep up, trying to save me money. When he came out…read morehe quickly realized the coils needed cleaning. Did a very good job at a fair price.

Unresponsive, Unprofessional, and Abandoned Warranty Work - Avoid This Contractor…read more I hired H&C Heating and Cooling [Hector Perez] to install a complete new Goodman HVAC system for my home. The purchase included a 10-year parts warranty and a 2-year labor warranty, which was a primary reason I chose them. Our heating system failed completely within just 1.5 years, well within the warranty period. What followed was an unacceptable experience. Despite numerous calls and text messages, the contractor has been almost entirely unresponsive. After the initial breakdown left my family--including young children--in a very cold house, after many calls and text he came to check the issue once but provided no fix and no follow-up plan. My wife said he said he found the issue and will come back in the morning to replace the bad part. Since that visit, he has completely ignored all subsequent communication. This isn't just poor service; it's a breach of contract and a dereliction of his warranty obligation. He took our money for a premium system and installation, then abandoned us the moment his work proved faulty. We were left to suffer in a freezing home during cold weather, which is an absolute failure of a basic HVAC contractor's duty. Do not be misled by advertised warranties. This contractor does not stand behind his work. The lack of communication, professionalism, and basic concern for a family with small children is appalling. I am now forced to hire another company at significant additional expense to diagnose and repair what should have been a covered warranty claim. Save yourself the immense stress and financial risk--look elsewhere.

Let me just say, these gentlemen came in to correct a cluster of mistakes made by previous…read morecontractors. They were knowledgeable, professional, and on time. They worked efficiently and communicated at every turn. I so appreciate these guys and would definitely send business their way. These guys smiled, our house is cool, we're ready for the summer, and that makes me happy.

One of my air conditioners stopped working in the evening on one of the hottest days of the summer…read more Called Putnam Mechanical and they were there the next day, replaced the faulty part and everything was back to working great. I always use them for my yearly maintenance.

On November 21, 2021, Putnam Mechanical, from Mooresville, NC, installed a Lennox HVAC system, at…read moremy business, Sweet Cakes Bakery. I have attached the copy of the contract. The contract drafted by Putnam contained an error in the model number of the air conditioner and a fraudulent representation that the unit included a "one-year parts and labor warranty and ten-year manufacturer's warranty". We relied on the ten-year manufacturer warranty when we decided to use Putnam to install a Lennox unit. We never received any paperwork for the unit, such as warranty, installation/instruction guide, or registration form. In fact, we could not register the unit with Lennox because the unit number in the contract is incorrect. It was not until the unit stopped working, in July of 2024, and Putnam refused to service the unit, that we hired another HVAC company. The new HVAC company took a photo of the actual unit model no. which is TSA036S4N44Y. We registered the unit with Lennox after learning the correct model number and clearly could see there was never any warranty on the unit. When we contacted Putnam regarding the broken system, we were instructed to call any other HVAC company to honor the warranty (Putnam manager and owner knows there is no warranty). We called 2 HVAC companies to get estimates for repair. Both well known reputable companies, stated in their estimate that Putnam did NOT install the proper 3/8 inch line for the refrigerant. Putnam used an undersized liquid refrigerant line which damaged the thermal valve. The pressure resulting from the undersized line directly cause the A/C system failure. We are a small business, struggling to survive. Putnam's use of the undersized refrigerant line (which should have been 3/8" per the Lennox installation guide), AND Putnam fraudulently leading us to rely on a nonexistent 10-year manufacturer warranty need to be rectified. If I were to be gracious with their mistake, you could say Putnam "may have" accidentally entered the incorrect model number in the contract, but the statement of the "one year parts and labor warranty and ten-year manufacturer's warranty" is clearly a fraudulent statement used to convince us to use their services over their competitors. Due to Putnam's fraud and incompetence our unit was damaged. If you want to spend thousands of dollars on an HVAC unit, only for it to last less than 3 years and have to spend even more money to fix negligent work or to get an entirely new system, Putnam is the way to go for sure. For the cherry on top, their owner, Michael Fortin, will speak to you directly on the phone and repeat the lies in their contract verbatim to really double down on their fraudulent practices. So if you'd like someone to lie to your face, choose Putnam! Otherwise, I'd look elsewhere.

I have had both commercial and residential systems installed and serviced by the Ross & Witmer…read moreteam. I am very pleased with their promptness, knowledge of their technicians, communication and follow up noting they are a third generation family owned Charlotte company. They care about their community and I would not consider using any other HVAC company for all our needs.

Michael showed up on time today and did a great job. He communicated with me every step of the way…read more Michael examined my three systems and repaired a defective part. I am pleased with his work.

It's hard to find good, professional tradesmen these days. I found Seals and I will never let them…read morego!! Very knowledgeable company. Whenever I have an issue with my Mini split, they come take a look promptly and get it fixed immediately.

I reached out in a very desperate attempt to get anyone to respond at 5:00PM, my tenants heat went…read moreout and the temperature was going to be in the mid 30's that night. I was surprised when Josh called and was available to come out that evening! I am so grateful that Josh believes in honest and compassionate work. He helped keep the heat going and was willing to speak to the warranty company. He made himself available to make the necessary repairs and the rates were reasonable and he didn't try to take advantage of my sense of emergency. I would absolutely recommend using Seals Heating and Cooling (finally an honest HVAC company). I am so happy I found this company.

Great experience with Air One Heating & Cooling in Huntersville. Billy and crew were very…read morerespectful and answered any questions I asked. He was the only company that gave me a written quote with equipment prices and scope of work needed. His prices were much cheaper for the same exact system that other companies wanted to charge me more. That enable me to also get new trunk and vent work replaced and a few other things too. The job was well done to my satisfaction. I highly recommend them if you need new system or service. I plan on using them again.

LOVE LOVE LOVE Billy and Air One Cooling & Heating! They are so fantastic that our neighbors have…read morenow used them for a new AC unit and repairs. I love recommending Air One because they are so professional and timely. Every person we refer to Air One has been so happy with Billy and his team, it is lovely! We discovered Air One when our home's AC went out in the middle of summer. We received a few quotes and chose Billy because he was way more knowledgeable than any other company that came out to quote the job. He shared facts, information and recommended the proper sizing based on our home. He is a seasoned professional in all things HVAC related and not a salesman. He checked to make sure our system didn't just need a repair and worked with our electrician to see if the old unit could come back to life. It was grounded and couldn't be saved but I appreciated the effort and try. Billy is about putting the right unit in your home and gives you options in that range. His team went in an attic that was swelteringly hot to say the least to evaluate the situation. Install was a tough order because they were carrying a massive furnace up a flight of stairs and in an attic on newly refinished hardwood floors and painted walls. Air One was INCREDIBLY respectful of our floors and did a beautiful job. Billy made sure to put a towel down when they opened the attic door every time. If you just let him know, he makes sure his team takes great care. He went out of his way to make sure our home was without AC for the shortest amount of time possible when they was a shortage of units. His team took the absolute best care of our family. He showed up for us and cared in a manner that is rare. When we had a cooling issue pop up a few months later and my in laws were visiting he rushed out that night so my mother in law wouldn't have to sleep in a too warm home. My MIL adores Billy and the other tech that was with them. They showed up at like 7 or 9pm on a Friday night to get our system back up to full speed. When we had other remodeling work going on Billy and his team got along and worked well with our other vendors. He helped put in venting for our range hood to send the air outside rather than circulate in the home. He and his team worked with our electrician and contractor to get everything set up smoothly. We passed county inspections of the project in a breeze and the system works perfectly. (It was installed 6+ months ago.) Billy and his team continue to amaze me with their service and knowledge. They are so well versed in what they do it is refreshing. Billy is all about HVAC and helped our neighbors sort out a semi complex issue to get the house to cool evenly. Through inspecting they find the issue and present the best solution. Truly seasoned pros. They always take and share photos to show the issue with their recommendation. We just had them out to service our AC units for our home. We have been very happy with all of our Air One experiences since we started using them a year ago. I have and will continue to recommend Billy & Air One Cooling & Heating to anyone in need of HVAC help. You just will not find a better company!