I asked customer service if they price matched.I was served by Clovis who said yes, but was obviously new because he did not what he was doing and had to ask someone which was fine, but it took the 15 minutes to figure anything out because they did not know how to use the computer. He was being helped by a short girl with long dirty blond hair who I am sorry looked hung over. I wanted to leave after ten minutes but they had my phone. The phone was displaying the ad on the Home Depot site on it. Even though I showed them that I used the keywords on the Reno Depot product to find the item online they said it was not the same. Plants are not name branded. It should also not take fifteen minutes to do this and they are wrong because it's the exact same plant. You can get them delivered to Home Depot special order, but you had them in stock so I was willing to get even with the cheaper pot.
This was a waste of time, frustrating and unprofessional. If they need to use the customers phone when they have a computer in front of them then they need more training. There was no apology for the wait and my family was left waiting in the car the whole time. read more