I recently retired and moved from the Sacramento area to Chico and thought it would be more…read moreefficient to move myself with rented trucks and movers in both locations. How wrong I was. I had driven my rental truck to Chico and waited for the two movers I had hired off of the U-Haul website. In our phone conversation I was assured stairs and heavy objects, including pianos, were not an issue. When I met them, I had great hesitation as to their ability to lift, carry, and move heavy boxes and furniture. The two movers had problems moving simple items out of the truck and took numerous breaks. My teen grandson and I had to start moving boxes and items just to get the truck unpacked. To make matters worse, the furniture dolly holding my very heavy and antique upright piano had broken during transit. Moving it was tremendously difficult and when the movers begin to tell me they could move the piano down the ramp, in spite of the broken dolly, I became very upset and had no faith in their abilities. I quickly Googled movers and Sorenson Moving and Storage came up. I called and asked if anyone could come right away to help and direct the move of my piano and was referred to Rick's son, Richard. I was very upset and I'm sure he could sense my anxiety over the phone and assured me he would have help there immediately. I told the movers not touch the piano until help arrived. True to his word, he arrived with another gentleman, and basically transferred the piano to another furniture dolly. The two of them, with minimal assistance from my hired movers, moved the piano off the trunk, inside my new home, did most of the work to transfer it off the dolly and got it placed where I wanted it. Without this help, I know my piano would have been destroyed. I am so grateful for the help, assistance and expertise these two men brought to my move in spite of the hired movers. I know I have one more move in the future and when that time comes, I will call Sorenson's again, this time to take care of my entire move!

In preparation for an out-of-state move, we contacted several well reviewed businesses here in…read moreChico and asked for quotes. Three of the four did come to our location and were to provide a quote. We did ask for three-four quotes due to the complexities of our move, thank you Covid, and gave everyone the opportunity to put on their thinking caps and come up with figures that made sense and wouldn't put us into one of the cardboard boxes we were moving our things with. Rich Sorenson called prior to our appointment to get a sense of the dates we were thinking about and to be the first on the planet of cell phones to ask where we were located. That never can be a good sign when you're getting ready to hire a moving company, amirite? He showed up without a mask (smack in the middle of Covid). We gave him one of our prepackaged spares since we're a first responder family. He claims he must have left it on the ground at the gas station. Nice. Asked a lot of questions. Took measurements. Seemed checked out (this isn't our first rodeo when it comes to getting estimates and moving). And then crickets. No email. No quote. No phone call. And yes, we did check our spam. Unless he was emailing in broken English from Nigeria, nothing in the spam box was from Sorenson's. I did read another review that spoke of the same net result. I feel bad for the employees who are missing out on work because their estimator is slacking off. But I can't be bothered with making a follow-up call to light a fire under the owner's son's butt when I found some phenomenal out of state movers here locally that were johnny-on-the-spot with their estimates. If you're like us and looking to move out of this godforsaken place, you might want to check out the smaller guys who are working hard to make a name for themselves.

I have been here for years And must say , I love this place…read more Super clean and always helpful Chris is the man

Over the past decade, I've had several storage units with this company, the longest running of…read morewhich was an indoor space 12' x 30'. In there I kept a, expensive boat and boat-related items. My experiences with this company have all been very positive since Chris became the manager. First off, the place does feel very secure. Whether I was storing a trailer of large boat outside, or in, I never felt concerned about theft or vandalism. Their security systems are excellent, and inspire confidence. Just as important is their customer service. Chris is always cheerful, upbeat, and goes the extra mile to make us feel valued as customers. I'll never even look at another storage option in Chico. All Secure Storage has earned my admiration and loyalty. Well-done!

We have rented a unit here off and on for a few years. The new owners have done a great job…read moreimproving it by painting the facility and adding brand new security. The new manager (Chuck) is on top of things and made us feel safe and confident to leave our belongs in storage. Highly recommended!

Pricing is very reasonable and the staff made it an easy transition between moves. Thank youread more

This place is great! A woman who worked there was so incredibly kind and patient with me and saved…read moreme from an incredibly difficult situation involving moving. I highly recommend

We have used a few different storage places around town but by far loved this one the most. The…read morefacility is clean, the staff is nice, I loved that I could set up automatic payments for my monthly bill, and the pricing is great! Most of all: they are easy going and there's no hassle when it is time to move out. Just call to let them know you've moved your things out, give the unit a sweeping, and take your lock. No notice required. We will absolutely come here if we need a storage unit again. The only downside: the annoying use of "your" instead of "you're" on the gate sign. But it gave me a chuckle every time I drove in.

The guys that help me with this move were professional, friendly and hard-working especially in 95°…read moreand higher heat. The move went smoothly and they understood exactly what I wished to have for the accomplished and work very carefully to ensure that they delivered to that specification. When I was going to college I worked for a moving company during the summer so I know how grueling that is - and I appreciate it that much more when those who do this strenuous a job job and do so with a smile and a great attitude. Thanks guys! You guys rock..

I was so concerned when my elderly Mother hired movers I had not researched myself. what a great…read moresurprise to meet three of the hardest working, clean, polite, professional and friendly guys I've met in a long time . David, Doug and Tahrique spent the day with me as we got a huge amount of packing done and items very professionally prepped for moving. Their truck is clean, they arrived on time, the took regular breaks as the law and explained they are taking a break. they didn't ask for anything, worked well with each other . truthfullly - these are some A-team young men. thank you and just know we are so happy with your care and respect of our things and our need to get them to our new home. I would recommend you to anyone . signed, the Franklin/Johnson family

Love this little business in upper Paradise! I went in looking for a small storage shed and they…read morehad one. Yay! Good price and very informative manager on site. The problem is that a week or two later I realized I didn't need it after all. I had already paid the two weeks prior and my check for the next month had already processed. What did David do? He promised to return my check when it came in! And guess what? He did! In big cities, you can't count on personal service and face recognition, much less refunds that fall outside of the actual contract. Anyone else would have said, too bad, so sad. Your loss is our gain. But not these guys! Thank you for being a true part of our little community! You guys rock!!

Rented a unit in December 2012. The whole time I was signing papers they were bragging about their…read morehigh-tech surveillance system and how safe my things would be. In January my storage unit had been broken into and I lost pretty much most of my valuable things. What was left was crushed or broken.

Very friendly and just a pleasure to work with. We order only several cubic yards of different size…read morerocks and the prices I deemed to be reasonable. The delivery time was as they stated and the driver was very precise in dropping the rocks at the desired location. Again, we felt like we were working with friends that we have known a long time.

Tom, in the office helped me calculate how much I needed for my yard projects. Melissa did an…read moreamazing job with delivery! I'm super impressed. Now the fun part begins!

The prices are great and the staff is really nice and helpful! The place is also clean and easy to…read moreget to. Have been here for a while now and am very happy with the facility. Would recommend it to anyone.

I had my LIFE there for a few years while I was overseas and they said "we know about traveling so…read moredon't worry you belongings are safe ( about 20k worth of music gear and family pictures, etc.) well. they screwed up and sent the wrong info to my bank for payment ( I have the bank documents) so exactly 90 days later they SOLD MY STORAGE!! When I called them they were VERY rude and said "well, we waited the 90 days required by law, it's not our fault you were overseas" needless to say no lawyer will take the case so I GOT SCREWED OUTTA ALOT OF GEAR AND MY WHOLE FAMILY HISTORY! and they didn't give a rats ars.....