customer service is GREAT! If you have questions or service issues, they are top notch! From…read moresales to service, they are the BEST! J. Thomas

We have used Clayton Sales for all of our fireplace needs for 20 years. The service, selection, and…read moreprice are all great. The showroom is very benificial to homeowners that can't envision what a certain style would look like. Their installation service is excellent and I feel good knowing experts installed the units in a safe manner. They have everything from the basic unit to the very best out there. Clay and Mike are great to deal with because of their many years of experience. We wouldn't use anyone else.

I purchased an older home that needed rehabbed for my wife and I. The insert that was there did not…read moreinterest us for the new look. We contacted Clay at Clean Sweep by a referral. Best call ever. Clay is extremely knowledgeable in his field and guided us through the entire process. He installed a new Lopi wood insert as well performed some needed chimney repair and maintenance. We feel the value of the service was just as good as the value of the product. I would recommend Clay to anyone in search of fireplace work. Awesome product installed by an awesome company. I will finalize my remarks with two words....Honesty / Integrity. Clyde T.

They came out and did a 5 minute inspection. Charged me $90 to tell me they couldn't fix my…read moreproblems. We agreed on a price for them to come back to at least put a cap on my chimney. I didn't hear from them after a few days, so I sent a text to confirm they were coming back. I never heard from them again

Quick repair but I can't give them more stars: they were prepared to walk into my house without…read moremasks and unvaccinated. It's unconscionable. One of the repair people didn't even have a mask on them at all. Grocery stores might be fine with maskless masses but the threat of disease is real. I'm sure this review will make many excited to hire Jesse, but I hope it's a warning for the rest.

Replaced a $135 part on my furnace twice in one year but both techs called it a different name…read more When I found out, I talked to Charlie (the owner) about me getting a defective part and if he could get his distributor to compensate me. He asked "Who will pay for a tech's time to drive over to the distributor to attempt this?" I was floored. It should have been done when the tech went to get it in the first place. I guess Jesse's is all about the bottom line and not about customer service. It gets better; I kept the old part and my new HVAC service tested it and said to keep it--it is still good.

July 4th Weekend. 50 year old AC unit crapped out…read more They got it running in two hours. I'm going to have them replace the system this fall. Thank you so much.

We began using Steffan's to check our gas fireplace. We were so impressed with the service, that…read morewhen we found we needed a new furnace and air-conditioner, we called them. They insalled the A/C and furnac. Service was professional, prompt, no mess and reasonable. We would highly recommend this company. Joe and Marsha Creek 12/15/2023

A great experience from start to finish. We received a quote quickly after contacting AN1…read moreFireplaces. When the installers arrived they laid down drop cloths from the door to their work area. Though they discovered extra work needed to complete the work the price remained the same. The insulation they installed in the fireplace flue has vastly improved the sound quality and temperature of the room. Highly recommend Tyson Kilgore, his crew and company.

So pleased with my new fireplace! Tyson responded to my message within an hour and was at my house…read moregiving me an estimate the same day. It was just a matter of days before my new, efficient fireplace was installed and operational. It's been so nice to have a working fireplace after struggling with the old gas setup for 14 years. Plus, it looks great. I highly recommend AN1 Fireplaces.

Bratcher Heating & Air Conditioning has installed two systems for us in the past decade. We have…read morebeen extremely pleased with both installations. Most recently, spring, 2025, we decided upon a geo-thermal heat pump. They sell GeoComfort systems, which after my extensive investigation on the web looked like a very good choice. Bracher's salesperson, Todd, envisioned our installation as if it was his own home. The crew was friendly, efficient and competent. (And they wore booties over their shoes to avoid soiling the carpet.) When one of the pumps failed during its first hours they sent two technicians to fully troubleshoot the system and replace the pump. (The failure was not Bratcher's fault.) Of course, like any customer, we wanted a good price and Bratcher not only quoted a very reasonable price without frills and unnecessary extras (everything essential was included), but suggested we use our existing ultra-high efficiency gas furnace for backup heat in the winter since it gets pretty cold here. (Geothermal stops working when the outdoor temperature falls below 20-15 degrees F.) That saved us a lot of money. They also made sure we could continue using our Ecobee smart thermostat. They installed a new cable from the basement system to the upstairs thermostat at no extra charge. All through the complex installation Todd would stop by to insure the installation was proceeding as expected. The outdoor temperatures this week hovered near 100 degrees, but inside it's a pleasant 72 and we're hardly using any electric power. I assure you that Bratcher did not suggest or request this review. I just get effusive when I have a pleasant experience with a contractor and things go right.

A leak was accidentally discovered by me. I stopped the leak, however I was not aware of its…read moreorigin. I have contacted Bratcher as manager of the geothermal unit. Ryan Able came as scheduled, accurately diagnosed the problem, and successfully repaired during a follow up visit. Huge kudos to Ryan for handling everything professionally.

Need a fireplace, need service on your existing fireplace, this is where you go! Great people and…read moregreat products

I have been a customer for several years, but when I had problems with my fireplace, I called for…read moreFireplace World to clean and service it in fall of 2020. This winter (2021) I was still having problems and called for service again. They determined that I needed a new remote receiver which they installed. The repairman was not at my home for 15 minutes and I was charged $400 for service call and new remote receiver. Unfortunately, my fireplace is still malfunctioning, so I called another company for service. When dismantling the fireplace, they found the starter, panels and logs were not reinstalled properly in 2020 which was causing the fireplace to malfunction again. I am so disappointed to have been "duped" because I am a senior citizen. I found them to be dishonest in their repairs and in their charges. I am thankful that I found a new fireplace shop who has a high integrity and work ethic. Marge B

Our very old gas fireplace was almost impossible to start because the key was stripped, and then…read morelast season it began setting off the carbon monoxide alarm .... So we meant to get it looked at in the off season, but forgot. So come this fall, we started calling some of the bigger and closer chimney places, but they didn't seem to want to try to fit us in this season or didn't even know if they serviced our type of fireplace. We didn't seem like a big priority. So I saw how many good reviews Chimney Care Guys had, and asked my husband to call them. Husband handled 95% of the experience and it was excellent, they were so helpful and renovated our fireplace so it's now remote control operated (read: idiot proof!) and clean and no carbon monoxide! Just SO pleased with the service and the fact that they treated us like valued customers and got us set u for this season even though we waited until November to call. Frankly I'm so happy my 16 year old senior cat is back to her spot in front of the fireplace.

10/10 Recommend!…read more We've had the Chimney Care Guys out twice-once to prep for the winter use and once again for general cleaning/maintenance. We had the same 2 professional and kind technicians both times. They were quick, efficient and courteous. They cleaned the fireplace very well and offered to throw out the old log that was left in there. They even remembered that we had a kiddo who loved watching them and conversed with them. Very kind, very professional and will recommend 100%! They will be the ones we stick with for all future cleanings.