S&T white Oak has had a complete change in staff compared to years ago. It runs a lot more friendly and smoothly on week days. Now the times are 9:00am to 4:pm for the lobby and 8:30am to 5:00 pm for the drive up. But they are open a hour longer on Fridays. Saturdays are 9:00am till 12. read more

Let's allow you to open an acct for your daughter. You just need $50 to start. 3 months later We'll have to take a 1/5 of your money because you don't have $200 in the acct. Then tried to transfer money between any of my 5 Accts. To the minor savings and it won't let me. Oh, you'll have to come down and fill out paper work to make that acct transferable. Why not just say in order to open a minor savings you need $200. Scam. read more

I opened an account with S and T 11 months ago. I was very careful in choosing a bank because I was leaving one that provided years of terrible service and was determined to not deal with that again. I spent over an hour setting up the account and making sure that I understood every feature and fee. I was very clear that we only use our savings account for short term savings and that withdrawing money from savings is a must. The S and T employee assured me that there were no fees for checking or savings and that as long as I didn't withdraw more than 6 times per month that I would have no issues. I was surprised to see a $6 maintenance fee deducted from my savings account. When I questioned it, I was told it is for going below the minimum balance. I asked for the fee to be waived as I was assured that I would have no issues using the account this way. I offered to keep the minimum going forward but felt it was unfair to tell me it was free and then charge me. She refused and forwarded my concerns to the local branch who has not bothered to contact me. I am now switching my 5 accounts to another bank (which I did not want to have to do) because they value $6 more than they value a customer. Penny wise and pound foolish behavior. I also have not been able to use the app in months since getting a new cell phone and multiple calls to customer service result in no help. They all say there is nothing they can do as it is a coding issue that the engineers need to fix. The app was part of the appeal to using S and T. read more

Opened a bank account last week with Cheryl Schwer. Not only did she explain everything perfectly, she answered every question I had. To top it all off she had a wonderful personality and scence of humor. read more

This S & T bank is a racket. I was completely embarrassed when the checks I ordered were missing one number on bank account when I tried to cash a check from my husband. I was in the drive thru and was told to come in and speak with Patty. I told her to call my husband on his cell phone and she said no because that's the number I provided so she was calling his work. After she reached him she told me that I needed to leave and work it out with my husband. After I talked to him, I got our S & T original checks from home and came back. I asked the teller to cash the check outright. Well, she didn't do that. She made me sign a cashiers check and when that happened I ended up having to pay an overdraft fee!! If she would have just cashed the check and deposited the cash into my account, the check that was going to come through wouldn't have been considered an overdraft. S & T bank is ridiculous because they just want money from overdrafts. I am moving my direct deposit to Huntington. I don't know why I didn't do this sooner. Don't do business with S & T bank if you want to be treated like a valued customer! I never overdraft but they keep charging me fees lately. Unbelievable!! read more