Didn't have what I needed. Took a while to get someone to man the counter. They finally offered…read morea card from another place. That's all there is! I got nothing else!

This could have easily been a 5-star rating, but Mr Electric worked hard for this 1-star instead…read more This experience could have been corrected at several points and resulted in a positive review. [TL;DR] Mr Electric was over 2 hours late, and did not reach out to me to notify that they would be late; I had to contact them to find out why they were not at my condo on time. In addition, the worker left my electric off at the condo unit for the entire weekend, and my front door unlocked too. [Details] I met with the Mr Electric representative on Wednesday; I needed an old pushmatic breaker box replaced and a main disconnect added in. The representative was professional, on time, and gregarious. He scheduled the work to start for that Friday at 8am; I agreed to meet their worker at 8am in front of the condo unit. On Thursday I confirmed the day and time with their office. The worker did not show up at 8am, and I had not heard from Mr Electric at all; I called them by 8:30 to see if there was some sort of issue and they were not aware of the scheduled start time. I informed them I was missing work in order to be present to unlock the door and that I really needed to have them tell me what time they would be present; I cannot just hang around waiting on them getting around to my project. They committed to being there by 9:30am. I returned to the condo unit by 9:30am and they once again were not present, and once again had not called me to inform that they would not be present. I had to call them in order to find this out. Their Operations Director drove to my condo within 15 minutes to apologize and to stay present to wait for their worker. I confirmed that the schedule was set by them, by their representative, that I had reached out a couple of times to confirm the start time and that I cannot keep missing work due to their missing the committed times. I also confirmed with the Operations Director, and their office dispatcher, that when the worker leaves that the electric will be on at my condo unit. They said, yes of course. I received a message from the dispatcher by 5pm that the work was completed and that the worker had left; they wanted me to pay the bill asap. I drove to the office, asked the dispatcher if everything was completed and he confirmed it had been. I drive to the condo unit and discovered that my front door was left unlocked, and that the electric to the condo unit was left disconnected. I contacted the office right away but they were already closed and they do not work over the weekend. I had to wait until Monday morning (today) to get this resolved. There was no discount or other effort to correct this experience, other than some apologies.

Great service, fast dependable. Great Communication!…read moreAnd a reasonable charge. We would use their Services again.

I would not suggest using this company. I had scheduled a time for someone to show up and install a…read morecouple items for me. The time they were scheduled to show up had come and gone. I called to inquire on if anyone was going to show and was told that another electrician was just finishing up a job and would be there soon. The electrician showed up about 30mins later. They started about 1:30 and were still there around 6:30 not finished. While trying to run wire from the attic they attempted to take paneling off of my wall to better get access to it. While he was on my ladder his foot slipped and cracked my paneling. My wife seen this happen. Granted he did apologize and stated if I had any issue the office would make it right by either replaceing the damaged paneling or covering the damages. They came back 2 days later and finished the install and left my area a mess. I brought the problems up with their office. The lady I spoke with stated she would get back with me after I sent pictures. The email I received basically stated that the electricians that were at my place lied. This is the email I received. ( After speaking with the electrician and our manager, it seems that he accidentally tripped over something in your hallway, which caused the panel to crack. He repaired it using silicone, and your wife said that it looked good & that you intended to replace it soon anyway. However, we understand that this is not an ideal situation, and we apologize for any inconvenience caused. Regarding the dust left behind, we apologize for the oversight on our electrician's part. He did not have a vacuum in his vehicle and asked to borrow a broom and dustpan from your wife. She assured him that it was not a problem, and she would take care of it. He apologized and asked her if she was sure, and she confirmed it was. While this is not our normal protocol, we appreciate your understanding. We want to make sure that you have a positive experience with us, so please let us know how we can make it up to you. We value your feedback and want to ensure that we can rectify this situation to your satisfaction. Please feel free to contact us at shelly@3RiversElectric.net or 260.908.8700.) My wife was overseeing the installation. She seen his foot slip while he was on my ladder which is why the paneling cracked. It had nothing to do with anything on the floor. They also stated they asked my wife for a broom and dust pan to clean their mess. Also not true. Had they of asked she would have gotten one of my shop vacs. I did not want them to put it back up broken. This looks tacky. I wanted it repaired properly. So from what I'm seeing is they will come to your place at their own time, destroy your property and leave the place a mess. They stated they would make it right. I don't see it.

James of AAA Plus Electric Company did a great job diagnosing and fixing my electrical problems. He…read morearrived on time. He explained to me what the issues were and how he was going to repair it. He showed me the wiring and outlets he replaced. This was extremely helpful. The final bill was very reasonable and fair. I am very happy with his work and will continue to use AAA Plus Electric Company in the future.

I would highly recommend them for any residential service, James come to do some electrical…read moretroubleshooting. He was able to fix the problem. He was polite, courteous, organized, professional, asked questions for clarification, and communicated well overall. The best news is that you get this professional service at a reasonable price. I am so relieved to have found this company and feel very secure that they are around to meet my electrical needs. (Particularly in this older home 1938) You will not be disappointed.