Our sump pump died. The tech came out the next day (other than plumbers needed 3-4 days) and he…read moreefficiently swapped out the sump and added a battery backup. The best thing was Tye's willingness to answer plumbing questions. We're in a new-to-us home with different systems than we're used to. Price-wise, I googled average costs and they were in the average range.

Rich was very kind and knowledgeable. He fixed our sump pump in under an hour & explained the…read moreentire process.

A somewhat urgent request, but we are on a routine-maintenance "subscription" plan with Summers…read more We have used Summers for the past 3 years for HVAC checkups, disposal replacement, hookup of a new gas stove, and bathroom plumbing issues. I always learn a little from their techs, although I occasionally feel a little sales pressure for system replacements. Today's call for help with outage of a fairly new water heater was answered by a technician arriving in about one hour. The problem was simple, the service call was only $59, and it was explained how to easily avoid the recurrence.

I requested a quote for my HVAC system to have it maintenanced and the ductwork cleaned. We…read morescheduled an appointment, a text message that morning was sent, he would be at my home in 10 to 30 minutes. It had been 50 min later. I sent a text inquiring if they're was a change in their schedule. I was notified the service man had been knocking at the door with no response. So he left they did not call. They did not text me to see why I did not answer the door. He went to the wrong address...that was two hours of my time that was wasted and they wanted to reschedule the appointment. The to let me speak with the owner. I would give them zero stars.

We had Mr. Rooter come out to take a look at what we thought was a fairly straightforward plumbing…read moreissue. After looking things over, they quoted us around $2,800 and told us it would take two technicians most of the day to complete. They also said they would have to cut into our bathroom wall, which immediately made us nervous. Before committing to that kind of expense and disruption, we decided to get a couple of second opinions. Both plumbers we called came to the same conclusion: the repair was simply an elbow replacement under the house. Neither of them could understand why opening up the bathroom wall would be necessary. We ended up hiring one of those companies, and they had everything repaired in about an hour. The final bill came to just over $750, and the repair was completed without cutting into any walls or creating unnecessary damage. I'm glad we trusted our instincts and got other opinions. It saved us a significant amount of money and avoided a much bigger job than what was actually needed.

These guys really know their stuff and have helped me quite a few times with plumbing issues.read more

Wanted to do a plumbing project myself while off this weekend (BLACK FRIDAY). Ordered parts kit…read moreonline for Wed delivery. Started the project, disassembled the faucet. Started to reassembly faucet. Laid kit out and found they left one of the 10 pieces of the kit OUT. Called local big box store that I ordered from - they have no kits in stock, nor do they carry any of the individual parts (especially the ONE gasket I needed). Trying to avoid calling a plumber for a fix I can handle, but did not want water off in home while another part was shipped. Called Northside Plumbing, explained situation (on morning of BLACK FRIDAY) and was told if I could make it before noon they had what I needed. I was there in 30 minutes and with help of the staff found part that was left out of my kit (very common part from very popular faucet maker) Thanks to their understanding and customer service, water was back on in my house an hour later. I wish I caught the name of the gentleman that assisted me. THANK YOU NORTHSIDE PLUMBING

I had some ideas in mind about putting a new faucet in my master bathroom. I also had old turn…read morevalves for the water that I wanted to replace. I went in and scheduled my appointment with Steve at northside. When my technician arrived Matt who I had been here before I asked him a lot of questions because I wasn't sure if what I wanted to do would work. He guided me in the right direction and he did the best thing for me. Hats off to Matt it's great to work with him! Very personable and conscious of my home and is always very respectful. I love using Northside they are the best in town! Great job!

Great people! Great Service! Great Price! Gordon & Sloffer…read moreare problem solvers! I won't call anyone else

They put my well in 32 years ago! I've had no problems all this time! My water finally stopped…read moreworking! I called them up and they still had my records from 32 years ago! An excellent man named Greg came same day! Replaced my pump and tank and miscellaneous parts! I'm just thrilled to have my water back again! They are awesome!

Friday August 22, 2025 Sherry refused to have a service technician call me so could determine if he…read morecould come out the next morning on an emergency basis. She made me give her all the technical details of what my issue was. Then she sarcastically said she was not a technician. I explained to her that I had a contract for emergency after hours issues and that the front office said I was assured a technician would at least call and determine if I need service right away or could it wait. This is not the first time I have been mistreated by after hours personnel, but it will be the last.

This is not the kind of competence and customer service I would expect from a company with a Better…read moreBusiness Bureau A+ rating. After scheduling an appointment giving them my address and waiting 4 days for the tech to arrive I was informed 5 minutes before the appointment that they don't service Mobile homes and hung up on, and wasted a vacation day from work for nothing.

Never use this company. Overpriced and dishonest. Terrible choice. Use literally anyone else.read more

We called Rolf Griffin to get a gas line pressure test done after NIPSCO subcontractors said we had…read morea leak somewhere in our gas line. Two technicians showed up with one, B, seeming to be in charge. I began to suspect something was off as he took quite a lot of time inspecting the lines, and other things instead of setting up to do the test, and then they went back to their van. After some time I went to the van to ask if they were going to do the pressure test. Long story short, he said if he did a pressure test at 15psi, it would blow out the pipes and create more leaks as our house is old, 62 years. He brought up other issues which seemed to have little to do with the gas line in question. They wanted over $1k to do the pressure test plus extra for any repairs. He recommended redoing all of the gas lines for about $3000! (Most places want in the $650 range for a pressure test.) I got the impression he didn't want to do any of the work. I told them I would think about it but called in another plumber. The next plumber showed up and inspected the lines and started doing the pressure test. His test was run well over the 15 psi that the Rolf guy said would blow out the lines. Right away he noticed that the heater I have had a valve just for the pilot light which was left open. When the NIPSCO subcontractors did their test, he did not see the small pilot light valve and left it open. Turns out I really didn't have a leak! My suspicions were correct, the Rolf Griffin technician was trying to take advantage of our gas being shut off by finding excuse to upsell us on work that we didn't need. Both the plumber I used and the NIPSCO technician who turned the gas back on said my lines were good, and refuted several points the RG tech had made, in particular, they were both surprised anyone would recommend replacing and redoing all of the lines considering the good condition they were in! As a side note, their texting system is a joke. I got texts from "Caitlin", most likely a bot, because it says if you have questions or comments reply to this text or call. I replied to her texts but either got no response or what appeared to be auto generated responses which ignored my comments, even the one to reply END to end their texts, as I got a text after that. A big frustrating waste of time and the $99 I paid for them to come out. He thought he had someone who was desperate as our gas had been shut off, and he could gouge us. I'm sure they train their techs to upsell, but this was ridiculous. I would never consider using them again. Edit July 9th.: As you can see Rolf Griffin replied to my asking me to contact them at that email. I did so, and haven't heard anything from them. To be honest I did not expect to, but there you have it.

We are in the process of moving into a new home and looked for an HVAC company that specialized in…read morethe Trane furnace that was installed. They came out on a maintenance call and provided a detailed review of what was right and what was not so good about our unit. That led to a second call where they installed an April Air humidifier. Jeremy and Ethan were knowledgeable, polite, thorough, and neat. They explain everything they are doing. I'm happy to be working with them.

I had a leak in my basement on my water main. My job involved digging in my lawn with an excavator…read moreto replace an old rusted out pipe. My water main was in the front center of my house under my patio so they relocated my water main so they did not have to mess with my patio. I called two other plumbing businesses so I had three estimates all together. The first two estimates were more than double what sheets estimated me to do the exact same thing. What could have caused me over $6000 had I gone with different plumbers, sheets did it for less than half the first two estimates. I highly recommend sheets!!

Upfront pricing. Charged me nearly $300 for using a faucet I had purchased and labor on top.read more

Talk about keeping the customer's best interest in mind. I want to give a shoutout dispatcher…read moreTanesha and Mr. Handsome Brian, we had a flood situation down in a basement and being that it was the first time dealing with this situation in a new house I needed some direction. Brian had 2 other jobs lined up and made sure to check in with me and get an update on the status so I didn't feel neglected. He made sure to communicate every option available and laid out the next steps. Definitely recommend Home Comfort Experts and ask for Brian!