This place has all the hype, long lines outside when no other place has lines outside. 1. Reservation: needed if you don't want to wait 2. Service: annoyed, busy and don't care you are there 3. Food: meh The famed apple strudel: nothing better than what you get at an American grocery store Chocolate cake: can't even taste the chocolate This place is all hype and not worth it. There are sooo many great places to eat in Vienna and this is NOT one of them. Excellent marketing though. The marketing team deserves a raise. 4. Packaging: I never write about packaging, but this place deserved it. The box was pretty, it had a spoon already attached to the box was something new and creative. Like I said, the marketing team deserves a raise! But you won't eat the box, so.. priorities. read more

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Incomparable and unique. Sacher torte is as Viennese as the Waltz, the Ferris wheel in the Prater and Wiener Schnitzel. So stopping here and having this delicacy is a must. Don't have it anywhere else- it will be a cheap imitation- an utter travesty. The wait is worth it- not just for the delicious cake, but for the red velvet booths, the polite service, and luxurious black & white tiled bathrooms. Get two slices as no-one wants to share! read more

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I gave the restaurant a 3 stars because we had a waiter, who took our ordered and never saw again. I waited 20 mins before I got a waitress to come over and asked if we can ordered a dessert. The only good thing there was the Sacher Torte. read more

Sacher Confiserie Wien - Sachertorte - Chocolatiers & Shops Near Me - Vienna, 9

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We waited in line for about 15 minutes and it seemed like the lines just got longer and longer after we were seated. We tried four different sacher tortes at various cafes around Austria and I thought this one was the best. Moist with just enough jam and an smooth chocolate outside layer. We also tried the apple strudel, sacher sausages, and the asparagus and ham quiche. The apple strudel and the sacher sausages were okay but the quiche was a bit odd. I suppose it resembled a deconstructed quiche with a small thin crust and light dusting of egg, ham and asparagus sprinkled on top. Four stars for the sacher torte and three stars for the rest of the food. read more

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Gayle and I sampled the famous Sacher Torte here on one rainy Vienna day. And if you like it enough, there are gift packages available at the airport. Smoking is still allowed indoors at Sacher Confiserie, which influenced our appetite. We sat in the room to the left of the entrance, found a nice table, and ordered the Sacher Torte and coffee. We really appreciated the chance to sit and relax after a full day on our feet. On the other hand, we found the experience itself to be somewhat overpriced and overrated. There are plenty of other Vienna coffee shops around that offer a little more genuine experience and at a better value. read more

Overpriced and overrated. My group decided to enjoy some authentic sacher torte after attending the opera, so we walked the one block to Cafe Sacher. Even though it was nearly 10:30pm, there was still quite a wait for our table for 4. When we finally sat down, they had simply pushed two tiny circular tables together and basically forced us to sit all in one row instead of facing each other. It was awkward. In addition to the extremely overpriced coffee and drinks, we ordered sacher torte and apfel strudel. Both desserts were underwhelming and the sachertorte was dry. Two people in my group ordered the "signature" cafe sacher hot chocolate and I laughed after I tried it. It was like diluted nesquick. Not rich in any way and certainly not worth the 5 or 6 euros they had to pay for it. Our local host had warned us to stay away from here but there was so much hype that I had to try it for myself. I should have listened. Our group LOVED Demel and I suggest that you skip this place and walk to Demel instead. read more

If you're in Vienna, you've got to try the Sacher-Torte. And if you are going to try the Sacher-Torte in Vienna, then it had better be at the Hotel Sacher, right? (Though now that we're home, I see we should have also tried a slice from the Demel bakery. Who knew there'd been such an intense legal battle around cake?) We walked by the Hotel Sacher many times during daytime hours, as it's across the street from the Vienna State Opera and we were hopping on and off of trams nearby often. There was always a long line out the door, making us realize that if we wanted to eat at Cafe Sacher, we were going to have to do it way off-peak--such as after one of the many evening Mozart and Strauss holiday concerts with which we filled our evenings. And so, two weeks ago, on New Year's Eve eve, we took a tram and ended up back at Hotel Sacher around 10:30 on a Sunday night, when as it turned out there was still a line out the door, but at least a much shorter one, so we got a table after half an hour's wait rather than it taking an hour or two. Our wait was cold (hey, Vienna was always cold while we were there) so though the Sacher-Torte was what brought us there, I figured I should have a cup of goulash to warm myself up. The goulash was good, second only to what I'd have the following day at Café Landtmann ... but that's not what you're here for, I know. What you want to know is ... how was the Sacher-Torte? Forgive me ... but I was underwhelmed. It's not that the cake was bad, it's just that it was, well, extremely dry, and didn't have the dense, rich, chocolate flavor I was anticipating. The frosting, on the other hand, was everything that the cake itself was not. So you had a dry cake wrapped in rich fudge. I was conflicted, and was left thinking after each bite, "This is Sacher-Torte?" But before I start singing the chorus from "Is That All There Is?" with Peggy Lee, let me add that my wife says my problem with the Sacher-Torte was all on me--that Sacher-Torte is meant to be a dry cake, and for me to find fault with it because of its nature is misjudging it, because in its dryness, it's truly living up to the Platonic ideal of what it's meant to be. I'll let her have that ... for now. At least until I try a slice someday from Demel to compare. The Apple strudel, however, was so good, it vanished before I could photograph it! A final thought-- Expect to be surrounded entirely by tourists during your visit. I got no sense of there being any Viennese present, save for our waiters. Unlike the cozy atmosphere at Huth Gastwirtschaft, where we'd dined a few nights earlier, a meal during which we felt as if we were surrounded by locals enjoying a night out at their favorite restaurant, with Cafe Sacher there was a definite sense of the room existing for the tourist trade alone, which made the surroundings feel less authentic than I'd hoped it would be. Perhaps it was just our night, but it did leave me wondering about the customer base. I'd rate our overall experience there a 2.5, but since Yelp won't allow for that, and after my wife's input, I'll let them have a Yelp 3. read more

Sacher Confiserie Wien - Goulash. - Chocolatiers & Shops Near Me - Vienna, 9

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There is something to be said for being the original. During our recent tour of Vienna we tried many a cake and no Sachertorte was as good as the one at Sacher Cafe (The Annatorte at Demel was equal in deliciousness but that is a different cake and a separate review!). I found Sacher's original version to be more moist than most others I sampled throughout the city and the balance between the cake and ganache was perfect. I am confused by the numerous mentions of poor service as we had a splendid time and our waitress was warm and friendly. Also, there was no wait whatsoever. Perhaps because we sat in the smoking room and it was a weekday afternoon? But then again, the Viennese love their cigarettes and this place is a landmark so those can't be the reasons. We never felt rushed and lingered for a bit (without pressure to leave) to smoke and enjoy our coffees after we ate our desserts. Also, the atmosphere cannot be beat; it is like stepping back into a more opulent time with plush velvet seats and waitresses in formal uniforms. Touristy? Perhaps. But it is a must for any trip to Vienna. read more

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Came for the *original* sachertorte. Was definitely not disappointed. We wanted in line for a bit, but were seated cordially by the window where we could see the crowd waiting for the Queen of Spain, who happened to be staying in the hotel that day. (We got to observe from the warmth of the cafe. Cue smug smile here.) As for the torte...creamy, chocolaty goodness, with a generous dollop of whipped cream on the side. I washed it all down with a glass of milk, hearkening back to my cookies and milk days as a child. Worth it even just for the fact that you get to say you ate sachertorte where it was invented. read more

Sacher Confiserie Wien - The original sachertorte. - Chocolatiers & Shops Near Me - Vienna, 9

This is where the world famous Sacher Torte is created. The Sacher Confiserie belongs to the Hotel Sacher. Right behind the Vienna Opera, next to Kaerntner Strasse Take the time and check it out, have a Melanche (Austrian Cappuccino) and a piece of Sacher Torte ........ then walk down Kaerntner Strasse to the Cathedral and spend all your money $$$$ read more

Sacher Confiserie Wien - Hotel Sacher - Chocolatiers & Shops Near Me - Vienna, 9

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We came with high expectations and were very surprised that the sacher torte did not live up to its famous name! It was extremely "dry" and with almost no filling of the "marmalade". What DID surprise us was the apple strudel! A must-have!! Big portion and very tasty. The capuccino was great too. In conclusion: dont waste 6euros for a piece of cake that is not worth even 2 euros. read more

Sacher Confiserie Wien - Sacher torte: mehhh - Chocolatiers & Shops Near Me - Vienna, 9

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Yes, this is overpriced (we paid almost 20 Euros for 2 sachertortes and 2 coffees) and it is a tourist attraction, and they don't encourage you to linger, BUT if you know that going into this it was worth it once (I will return to Demel and Oberlaa, but not Sacher Cafe). Both the Sachertorte and the coffee were good and the atmosphere does feel historic. It is decorated in an overdone Imperial style similar to Hofburg or Schoenbrunn. They also have outdoor seating. They are across the street from a very large Starbucks that gives you an hour of free wifi. read more

A tourist trap. Extremely dry sachet torte that's over priced. I say it's not worth the wait or trip but if you insist. .. Tip: Skip the long line by going to the smaller cafe two doors down. Like in most European places they allow smoking inside. It was horrible. read more

Sacher Confiserie Wien - Dry and hard sacher torte and ok strudel. - Chocolatiers & Shops Near Me - Vienna, 9

My husband and I were really excited to visit this cafe to get an original Sacher Torte. We were not disappointed! The Sacher Torte was delicious, the cafe is gorgeous and baby friendly (had a lift and space on the sinks in the bathroom to change baby). It was very clean, had a nice atmosphere and great staff. We even bought a Sacher Torte cake to go downstairs in the gift shop. read more

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I feel like a party pooper but I have to say I was completely unimpressed by Sacher. We were lucky to be seated right away but the prompt seating only foreshadowed just how fast our whole experience would be. We ordered the famed Sacher Torte chocolate cake with a milk for me and coffee for my husband. The cake was dry, the chocolate wasn't any more delicious than other chocolate cakes I've eaten and the second our forks hit the plate, the waitress was over to clear the table and bring the check. She then continued to reset the table for the next people, making the message clear that she wanted us out. Start to finish we were seated for 10 minutes tops. So to anyone visiting Vienna and feeling tempted by Cafe Sacher, just skip it, you're not missing anything worthwhile and I wish someone had given me the same warning. read more

I feel like this is a dining equivalent of "wham bam thank you ma'am". From in to out, the employees try to rush you out, even bringing out the check before you're halfway through your latte. Bringing out the check without being asked is unheard of in most German/Austrian places..And before you're even allowed to take a seat, you're hustled over to a mandatory coat check.. For all the sacher torte haters down there, this isn't supposed to be the same as the typical rich/moist American chocolate cake you're used to. German desserts are on the drier/less sweet side. You're comparing apples and oranges if you expect your sacher torte to be along the lines of a molten chocolate cake from TGIFridays. Also, the sacher torte is better at Cafe Demel. "Original" is not always the best.. read more

sacher torte is highly overrated. especially since I had the fake sacher torte at la madelaine (a texan chain LOL) and it was way better. The original is dry and ordinary. Other than that, a great location and atmosphere for a viennese style coffee and newspaper reading afternoon, but try not to look like a tourist (hint: speak german) or you will be taken for one :) read more

Was in Wien recently. Friends ordered the Sacher Torte, I didn't see the need. I sampled their Sache Torte and was underwhelmed. Thankfully I didn't spend money eating dried chocolate cake and succumbing to the tourist trap. Heck, I even make better chocco cake than this. Meh read more

Careful, the old coffee shop is around the corner. The Konfiserie is more modern and comfortable. Staff here are obviously concerned about customer impressions, sweet, playful and attentive. Coffee shop around he corner is for coffee not service!!! LOL. Sachet torte original recipe is, in fact, drier than other places.. For what it's worth, good memories from a visit 20 years earlier. read more

This is the home of the fabled sacher torte. We came, we saw, we conquered. Our wallets cried tears of sorrow, Our stomachs and souls thanked us forever. Apricoty, chocolatey, and filled with legend, I'd love to have another tomorrow. read more

Hyped in every travel guide and site with a sweet tooth husband in tow, we had to visit Cafe Sacher for the famous torte and other desserts. Husband, cousin and I shared two sweet treats - the sacher torte and and apple strudel with melange drinks. The melange is what you'd expect: frothy coffee with milk. The apple strudel resembled a slice of apple pie with a thin, flaky crust and tons of apple slices (my favorite of the two desserts). As for the famed sacher torte - eh, actually not the best torte I had in all my travels of Austria, Hungary and Poland. I found the cake to be very dry, and the middle fruity layer of jam was extremely sparse. The chocolate ganache frosting was smooth and thick, which made the cake at least look pretty. Service was quick at this tourist trap (mostly because we only ordered desserts) and we actually got free mini-glasses of water (I know! Unheard of in Europe!) that are offered in a tray on the bar regardless of what your purchase was. read more

-- WHY TRAVEL HALF THE GLOBE FOR POOR SERVICE AND SURLY WAIT STAFF? -- We visited the confiserie in July when traveling to celebrate the 50th wedding anniversary of my fiancée's parents. We were treated to enjoyable meals throughout our adventure, but lamentably Sacher was a notable and dismal exception to our experiences. Some establishments value their customers, and put forth the effort to make sure their meals and service are memorable. Valenta's Stammbeisl was wonderful, and the owner there came out to ensure that we were enjoying our visit to his restaurant. So, what went awry at Sacher? In a word, service. Any restaurant worth its salt ensures that its wait staff takes care of the customer. Sacher Confiserie failed utterly here. From our arrival to our exasperated departure we were treated like the plague by people who I will only loosely describe as servers. As in, their job was nominally to provide service. Truly, calling them servers was an insult to people who actually provide a service to diners. When we arrived we were dismissively told to find a seat, which we did across from a very unhappy looking couple. This couple's unhappiness should have been our first clue. We perused the menu and settled on desserts including ice cream and of course, the famed Sacher torte. We were actually looking forward to trying the famous torte. It is, after all...famous! As we waited, and waited, and...waited (and waited) to place our order, we could see that the couple across from us was trying, to no avail, to get their bill so they could settle up and leave. Try as they might, no one seemed interested in taking these customers' money. They finally got their bill, but then waited and waited for their change, and finally they left in disgust. Without their change. It was frustrating to watch and had to be maddening to these poor people, because we could all see at least three Sacher employees standing near the cash register, talking and not seeming to get anything done. We waited 30 minutes to order, at which point my fiancée's mom got up and asked someone, ANYONE, to come take our order. Finally one of the talkers took leave of the fascinating cash register repartee and deigned to take our order. Unfortunately, he couldn't just come over and ask what we wanted. He adopted the put upon air of the unjustly persecuted. Sensing our impatience at waiting so long to get in our order, he went on the offensive: "(sarcastically) I am so sorry you had to wait so long! Please forgive me so old and slow!" Really, all we wanted was dessert. Not the pity party we were now being subjected to. We ignored his surly and sarcastic demeanor and ordered up. When we finally got to taste the famous Sacher torte, we were feeling pretty sour about our whole experience and frankly they could have served us heaven on a plate and it would not have mattered. Oh, and when they brought our check, we got the same treatment as the couple before us. It was obvious they were not going to bring us change. Fortunately we were forewarned and left exact change. Really, you could have taken any fresh-faced teen from In n' Out Burger, and they would have run circles around the arrogant, disrespectful, and lackadaisical "service" we got at Sacher. Here's a tip: go to Demel. Better desserts, service and experience all the way around. This place is clearly resting on its laurels, and they now take that as a license to provide overpriced, overrated food with awful service. read more

I advise getting a Sacher Torte in petit four format, to go. They run around 3.50 Euro each at the store adjacent to the confiserie, but this still provides an ample portion to give you a sense of the signature flavor. While some have called the cake dry, the petite four, because it's smaller, and has a larger surface area covered in chocolate, was extremely moist and delicious. I was expecting the chocolate coating to be waxy, but it had a beautiful creaminess to it. There's also the perk of being able to enjoy it anywhere, anytime. read more

Sacher Confiserie Wien - A Sacher torte petit fore - Chocolatiers & Shops Near Me - Vienna, 9

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Whether one likes sweets or not, it is a must for a tourist to try a piece of Viennese culinary history, the Sachertorte, at the place where it all began, Café Sacher. Unfortunately, there are many tourists in Vienna (including myself), so we had to wait in a queue and waited to be seated, one group at a time. We stood in line for about 30 minutes before getting seated. The cafe itself is elegant: high ceilings, red upholstered walls with mirrors and paintings of aristocrats (I assume), cushioned couches/chairs, and marble tables. I can imagine that is how one eats a Sachertorte in the 19th century. The charm-lacking service could be described in one sentence: The server came, took our order, brought us 2 Sachertortes and coffees, and later gave us our bill (no thank you or goodbyes). The Sachertorte was fine. It was no life-changing experience. But one tip I could give though is that one should eat the Sachertorte together with the cream; otherwise, the cake could be a bit dry to eat alone. The coffees were up to Viennese standard (aka it was good coffee). Lastly, eating a slice of history comes with a price. Our cake-and-coffee break cost us over 20 EUR. read more

You have to try it. The cake wasn't as great as some other Viennese Tortes we tried, but the chocolate was incredible. They should just sell their chocolate seals. We all enjoyed their hot chocolate, Ryan had his with rum in it and had no complaints. It's really hoped up, but worth a stop inside for some treats. read more

This is an elegant cafe in a luxury hotel, and it is historical: the British used the Sacher Hotel as their headquarters and it appears in The Third Man. The cafe has a classy, welcoming interior, warm and comforting on a cold winter day. Service is polite and respectful. Crockery and silverware are top-notch. The day before, I had strudel at Cafe Sperl; the dough had been raw, the apples were uncooked and sour. The strudel at Demel was overcooked, almost a little burned. A local advised me to try the strudel at Sacher. The strudel here was absolutely delectable. Staff at Cafe Landtmann and Demel were rude and condescending. Demel was filled with cigarette smoke and overpriced. Landtmann charges 3 euros for a glass of tap water, and the cake was kind of dry. The service at Cafe Central was arrogant and cold. The Sacher Confiserie, by contrast, exemplifies elegance and classiness with respect. Demel, Central, and Landtmann have mistaken arrogance, overcharging, and speaking down to your customers for quality. read more

Sacher Confiserie Wien - Chocolatiers & Shops Near Me - Vienna, 9

We visited about 7 years ago (me, my hubby and our little 1 year old). Not only did they warmly welcome us and the little girl who is wriggling in the carrier, they seated us at a nice area....encouraged her to toddle around the small cafe!!! What service. The food was great too! We loved the aspic!!!! I'd gladly go back again with our practicing foodie who is now 8 years old :) read more

Famous for the original Sacher Torte. The coffee shop is crowded & busy. Stays open until night. read more

It's touristy and overpriced, but when in Vienna you must have the sacher torte and this is the place to have it. For those of you don't know, the sacher torte is perhaps one of the most famous Viennese desserts--a dry chocolate cake with an apricot jam filling coated with a chocolate icing and served with cream. All in, it's a tasty dessert and even better when paired with one of the alcoholic coffees or hot chocolates. This is the "official" cafe at the the Sacher Hotel, and if you are like me, you don't want an imitation sacher torte which served practically everywhere in Vienna even if taste-wise it's the same chocolate cake. read more

A tourist trap, sure, but it's worth a try while in Vienna when you don't know when you're going to be back in Europe period. I sat at the bar and ordered the Sacher Torte and hot chocolate rum. Holy whipped cream and chocolate, that's for sure. The rum hot chocolate was heavy on the rum, that's what I tasted most of and I had a hard time finishing it. The torte was decent, although I found mine to be a little on the drier side of normal. I think since they have slices out waiting to serve might have something to do with it. The interior of the building is nice and old, you can take things to go with you, expect to pay upwards of 5 euro for a slice. read more

We came here for the sacher torte and coffee (we had the two most expensive ones). Long story short, way overpriced for decent, not life changing, but decent sacher torte and disappointing coffee. I would describe it kinda like a chinese cake -- not too sweet, but the perfect amount, and absolutely full of rich flavors. Anyways, the most expensive coffee (gosh I wish I knew the names for these two drinks) had way too much milk and included two espresso shots, despite verbal confirmation that it would come with three by the waiter and the second most expensive coffee drink had a thick layer of rum at the top that completely ruined the taste of the drink by overpowering the rest of the contents. While the visit was nice as it kinda check marked off this location, I felt like I was in a tourist trap the entire time, being rushed out so they can churn more customers. read more

This place is amazing! If you love chocolate, coffee and tea you will never want to leave! The cakes, the pralines, the chocolate, the coffee....There cannot be anything closer to paradise. Order the Sachertorte and be amazed! Everything is quite expensive, though, but you certainly get what you pay for! Ich liebe Sachertorte, sie ist ein Geschenk des Himmels! read more

The sacher torte was good but dry. The hot chocolate and espresso were good. The service was also quite good. On the gift purchase side it was quite inefficient. I waited behind 3 people and it took a half hour to get their orders square after many mistakes. I ordered three cakes to be shipped and the young lady took about 15 minutes to process this order. They definitely need an efficiency expert to help them give better service to their customers. read more

OK so you've GOT TO do this if you're in Vienna, of course you do...but...it is very busy, the famous epicurean Sacha-torte is nothing to blow your skirt up, and it's very noisy and crowded. Try and get there early in the morning, it's easier on the nerves. read more

We stopped by for a late night coffee and Sacher-Torte and we were not disappointed! I think this is one of those quintessential Viennese experiences and I would recommend it to everyone. I actually really loved the cake, even though it was on the dense/dry side. read more

The Sacher is one of the oldest Hotel and Cafe Insititutions in Vienna is well known. Obviously the Sachertorte is one of the things that tourists associate with it and you can get your own tasty piece with lots of whipped cream at the Cafe which is a real treat. Traditional interior, beautiful ceilings, you feel transported back to the old times :) definitely work going to! read more

Cafe Sacher came very highly recommended by a German native client of mine, and I can see why. I was super stoked to find that it was just minutes walking distance from the Hotel Bristol. She specifically told me to drink the kaffee mit schlag and to eat sacher torte. We always got full and stopped short of ordering the famed cake but we made sure to buy several to bring back to the States, to gift our loved ones. Very unique but not my fave--not as moist as the stuff we have here. The eiskaffee mit schlagobers however was so heavenly I vowed to drink one EVERY DAY we stayed in Vienna (heartbroken to report I didn't get to do that either). We ordered real food too, on separate occasions at both the cafe and the restaurant, incl. traditional hot dog with kraut and mustard--not as impressive as the other restos we visited. Still a great place to sit and sip and people-watch. read more

No no no, too expensive and not very good. The famous Sacher Cake is not tasty at all. Not sure what the hype is all about. don't go here.

Quintessential Viennese. It is a must have stop in anyone's Vienna sightseeing itinerary. In the main season, it tends to get awfully busy, but even if the pastry is ordered for take-away (or as a gift) they have never caused disappointment when I take my visitor friends there. The interior and the presentation are superb - a true jewel box from 3 centuries ago. read more