Safe & Secure is there when you need them! They are so kind, helpful, efficient, trustworthy, and most importantly incredibly knowledgeable! I trust Safe & Secure 100%! They're so reliable! They deserve all 5 stars & more because they're simply the best! read more

We have used Safe & Secure locksmith for well over a decade and they are excellent!!! We have had everything from getting special safety keys to rekeying old locks, changing out deadbolts and locking knobs to getting keys copied. With multiple generations who have lived in our home, the key situation was a mess. I reached out to Safe & Secure and had someone come out to assess and then do the work right away. Locksmith arrived on schedule, thoroughly evaluated what could be done, then competently proceeded with the work. He was exceedingly professional, brilliantly figured out some creative solutions, and very pleasant. Took a couple of hours and voila! Our lives are so much simpler and more secure. We will continue to use Safe & Secure a highly recommend them to others!!! read more

Locked out of my vehicle with engine running. Safe and Secure Locksmith answered my call the first time and dispatched a locksmith immediately. The locksmith arrived ahead of schedule and soon had my vehicle safely unlocked! read more

The key stuck in the deadbolt lock and would not come out. I removed the lock from the door, but I could not figure out why the key was jammed. It was Family Day, so I took it to the Coe Lumber on Broadway and they said they did not have the special tools to repair it. They advised me to buy a new lock. I bought and installed the new lock, but it would be better if the key for the deadbolt matched the key for the handle. So, I took the jammed lock to Safe & Secure Locksmith when they opened up. In 2 minutes he had the key out using a regular screwdriver! He knew exactly what he was doing and the lock was working fine again. The charge was less than the new lock I bought. Professional service and knowledge to get the job done right! read more

JC has replaced my locks twice now in an emergency. He came to my place today within 20minutes. I highly recommend Safe & Secure Locksmith, ask for JC! read more

Don't go there if you don't want to be treated harshly. I was there to drop off a FedEx package, ended up taking the package back to ship elsewhere. read more

Excellent service from start to finish. I left a voice message that was returned promptly. They offered me my choice of time ranges for the day. Happily answered my questions about the costs and possible additional costs. The technician arrived when he said he would, worked fast, was pleasant and answered questions. The final price was a bit lower than the initial estimate. Cannot recommend them highly enough! read more

This was THE WORST customer service I have ever had . Lina was the rudest person and very aggressive. Will never be going to them in the future . read more

My experience was and is unpleasant. They cut me a new key and fob and it took a month before the immobilizer started taking 10 minutes to release my key. I couldn't find my receipt but when I finally found it I called them and had one of their techs call me and tell me to take it to the dealer and that it was no longer under any warranty. They obviously take no responsibility for their work. I won't even get into how they just showed up when I used their website to request a quote from them. Unfortunately I just assumed they were the company that I did give the go ahead to do the repair, until that company showed up when they were almost done. Any company that says it will not stand by their work and whose warranty is only a couple of months long is a joke and not worth giving your business to. read more

Arash is so professional. Got my car key fob done in less than 20mins. Will sure refer more friends to get things done there. I'm glad I've found this place. read more

A very pleasant experience with this locksmith. My door lock broke, literally, and needed a replacement ASAP. Greeted at the store professionally, and was promised a locksmith to my house between a certain. Lior promptly showed up within that time frame. He patiently took out my door lock, inspected the damage, and continued to remove the entire piece from the door. He started playing with the parts and started assembling it piece by piece. I half jokingly asked if he was trying to salvage the old lock - which may well be as old as my old timer house - and he simply said "yes". He asked for my key to the lock and said he'll go to his van and work on it. Sure enough, with 5-10 minutes, he returned and started putting the lock back into the door. And there you have it! A working lock! He even spent time grinding the door plate to smoothen the latch. In the end, I have a lock that is working like new, complete with a smooth door closing. I was ready to buy a new lock, and even drill a larger hole to fit the newer locks, but he saved ourselves much work. One less piece of metal to the garbage dump! Good CSR practice! Good on them. read more

Always great customer service from Safe and Secure Locksmith. Thanks, Alex for fixing my broken lock.

Very good service! They have the best locks! I have installed some multilocks, and bought great safes as well. Thanks Leo and your son is very helpful as well! Best regards, Christy read more

Alex was really great to work with and I highly recommend anyone to go his store for all your key needs! Had my car key done within a day and even gave a great price that can't be beat anywhere else Super easy to work with and incredibly fast service Definitely will be back again and become a regular here read more

Great service, very fast. Angel Daproza was the guy who came out to my house, for two different service calls in the past month or so. First to fix my front door lock which had broken, and then to replace a broken door lock/latch on my bathroom. In both cases, he was friendly and efficient, and did a super good job. In the case of the door latch, he was in and out of here in about 12 minutes! I would definitely use this company yet again if I needed the service, and hope I'd get Angel again. read more

The employee who installed the locks did a solid job. Which is good, because they where not cheap! But a few weeks later when a key broke in my lock I was told it would cost lots for them to come back out. I just spent $750 dollars and they want another $100 to pull out a broken key. This is a job that they have a tool for that would take them 2 minutes. No loyalty & no love. Im not impressed. read more

Normally don't write reviews, but this is a great shop! You can get keys duplicated around 3 bucks each (they dont do some kinds of bicycle keys though) and the service is fast, efficient and the keys worked out like 95% perfect. Nice staff too! One of the staff even changed the metal ring on my old set of keys to a more sturdy one! I guess this is my go-to place from now on! read more

Not pleasant to deal with. Also replaced handles, when asked not to and proceeded to charge me for it. After I queried - they were exceptionally difficult to reason with. Would NOT use again, sadly. read more

I hate to leave a negative review, and especially so since small businesses are an endangered species in Vancouver. But I feel I was taken advantage of by this company at a very vulnerable time in my life when I decided to change the locks on my house. Divorce stuff. The owner seemed interested and compassionate and I was very distressed at the time, so I shared the fact that I was locking out my former spouse. I was charged 'an arm and a farm'. When I called another company after the work had already been done, I was given a much more sensible quote. If only I hadn't been so desperate... read more

I had an emergency and needed to change my locks asap, and Lior was very friendly and helpful, and FAST! He came on a Saturday, and had it all done within the hour! He also explained to me what he did and why! Top notch service and very friendly! Definitely will keep his card just in case! read more

These guys did our office locks the first time and were fantastic. Thank you very much for organizing this. We wanted to use them again due to a security breach, however, they were unavailable. They made us an alternative recommendation that worked out well for us. Thanks again. read more

Excellent and professional service. I had a lock rekeyed by Guy, and was very happy with the work.

Scam alert. He quotes $65 call out fee, plus cost of parts AND then sneaks in a charge of $80 p/hr on top once the work is done. I negotiated, wrote everything down and confirmed the call out cost includes the work if its done within the first hour. He was there for 10 min total. When I called him back he starts arguing and telling me how special his company is. He said he would email me the details but he does not have my email address. Then he then tells me there are customers in his office and cant speak with me. Avoid this company. He may have jacked me but I hope this save you! read more

Excellent service. Thanks for being so helpful and quick with our new door installations. After having experienced a recent break in, it's good to have such impenetrable doors in place. Lior was more than helpful, and Chris who did the installation did a fantastic job. Thank you! read more

This guy is awesome. My key broke in the ignition of my car and then a spare broke in the side door on the same day. He got them both out in minutes and cut me new keys. Very fair pricing, very pleasant man. read more

Awesome service. I had moved into my new condo in April and wanted my lock to be changed . They were great as they were able to come on the requested time. It was done professionally and quickly. We were having issues with the elevator - he was nice enough to walked down many stairs once he finished helping me. read more

I asked them to cut two keys. Only one of the keys worked. I ended up being locked out of my house.

Lior from Safe and Secure provided quick and professional service. Would use Safe and Secure again!

Great service! Called at 9am on Jan2nd. He said he would be here between 10 and 11... Buzzer rang at 1001 and all done by 1015. Highly recommended! read more

These guys are great, I have never wrote a review but had to this time. I live in a condo complex and am the strata president. On a Saturday evening our front door lock to the building broke, nobody could get in. I called these guys and within 1/2 hour they were here and fixed the lock. Our building is older and was surprised he had the parts on his truck. If you need a locksmith Lior is the guy to call. read more

I don't usually write reviews for businesses, but in this case, the exemplary level of service I received has compelled me to write this one. I called Safe and Secure in a panic near the end of the day yesterday because the lock on one of the doors of my home was broken, and another local locksmith who showed up at 4pm (after being called at 9am) was unable to repair it. It was past 5pm when I called, and even though the business had closed for the day, Angel answered the call. After listening to me describe the problem, he said the person who specialized in the type of door/lock I needed repaired had gone home for the day, but he would stop by as soon as he could (I live in East Van and he was on the West Side) and see what he could do. He arrived within an hour, and after diligently working on the door for an hour, was able to pull out the damaged and unfixable locking cylinder, replace it with one that worked, and rekey the replacement cylinder to my existing keys. I was relieved I was able to have a door that locked before going to bed, thanks to Angel at Safe and Secure! read more