Thank you Mandi and Home Instead for all of your very special care for our Mother. We are so very…read moregrateful for Home Instead's professional and exceptional care your care facility has offered. Mom will greatly Miss Diane and Maryanne. Our family was most impressed with Diane and the superior care she provided for our mother. Diane being the main care giver for our Mother 5 days a week, has helped our Mom with accepting help into her home. Having consistency with just 2 Caregivers weekly, helped our Mom with her Dimentia. Fraser Health was not able to provide the same person daily. Fraser Health was unable to be consistent with a main care giver for Mom. They would send different individuals, daily, and many times abandon their shift for our Mother's care entirely with only a 10-15 minute warning. Therefore leaving my Mother without a breakfast or dinner. Mom is certainly going to miss Dianne's company on a daily basis. We cannot thank her enough for the exceptional loving way she cared for our Mother. Thank you so much Dianne, Maryanne and Home Instead. Respectfully, Sandy Neuman

I want to highlight this remarkable business, Seaside Home Care Services (604) 369-0876, owned and…read moreoperated by Christina Lawton. This company provides in-home care and lifestyle assistance for seniors. A 5 star rating isn't high enough!!! My Dad required the services that Christina offers. The number one factor for me, when I was exploring various places was not only receiving top quality support, but also being able to trust someone with being in my Dad's home and providing the best help. I cannot recommend Christina and her colleague Jasmeen highly enough. They go above and beyond the call and they are without question, outstanding professionals. I believe there is an art to caring for Seniors and these two have mastered this. If you need these services or know someone who does, Seaside Home Care Services is THE business to contact. I have been so impressed and want as many people as possible to know about this business. It's an absolute delight to recommend them. Bernadette Barton

Rosalie, the visiting nurse, has 40 years experience, and it shoewed. She took numerous stitches…read moreout of eight sites on me. I was impressed that it was mostly painless, and very expedient - and she's just a lovely person, too.

The owner is rude, we spent thousands on this company. Hire privately. We learnt that staff are not…read moreaccountable from the booking staff, other than that the caregivers were okay. We hired privately and have had the best outcome.

I got a scooter last July and since then it has needed service three times. They were always a long…read morewait between the dat of my complaint until when. The repair was done. At first the toggle switch got stuck and they replaced it as I didn't want my scooter to "drive" me into the middle of the road while I was trying to live my life.about a month later, this had to be repaired again and the control box had to be replace. This repair took the better part of a day after a waiting period of a while. The last time I was stranded on the corner of Granville and Drake for over an hour until their technician could help me. He came, fixed it so I could get home but he told me to go straight there. He reported if to Macdonalds who in turn consulted the manufacturer. It turns out that they will replace the scooter. This is wonderful as I am afraid of using the scooter and getting stranded again or "driven" into the middle of an intersection! HOWVER, THIS DID NOT RESOLVE THE PROBLEM, I need daily access to a scooter so I can live my life as my legs are only strong enough to walk about a half block with my 4-wheel walker. I can't even go to the bank right now! I found out today that I have to wait until the end of March for the replacement!! This is unacceptable! I am moving to live with my son on March 5 in Victoria. I I have phoned three times since I was stranded and no one got back to me. They don't care about how this affects me. I have emailed Anne Drewa with my consumer complaint I have no idea how it is going to get resolved.

The Worst Care Of Anything Most People Couldn't Understand It's Now Over 7 Weeks I've Been Waiting…read moreFor That P.O.S. Company To Repair The Wiring In My Less Than 2 Year Old Scooter & They Will Only Rent Me A Scooter So That I Can Do Everything Like Doctors Appointments Grocery Shopping As Well So Many Other Things I Do Every Single Day! So I Ask Myself? What's The 5 Year Warranty For Because I Far As I Can See With All BS I've Been Going Through? That Warranty Covers Nothing At All Period Either That Or I'm Getting Ripped Off? They're Not Even Worth The 1 Star But You Have To Give At Lest One Right?

2020 has been a difficult year for many, but has been especially trying for me as my mom's health…read moreis in inevitable decline. I wanted to write a review for this wonderful facility and its accompanying staff who have been such a comfort during this time. My mother's health has had many ups and downs over the past year, with significant low points and some glimmers of hope. Despite the ever changing nature of her prognosis, the hospice doctors, social worker, and nurses have all gone above and beyond to provide resources and suggestions every step of the way. As the primary caretaker for my mother, I never felt in the dark about anything in the decision-making process - their professional input and compassion have been absolutely invaluable. A special shout out to Vivien, Julie, Tui, Yuki, Koko and Ramon, who have been absolutely indispensable in ensuring my mom is comfortable and cared for. If you ever find yourself in the difficult position of choosing a hospice for a loved one, I highly recommend Cottage, you won't regret it.

My Dad spent his last week here. I picked this hospice because it is close to our old house which…read morewas in this neighbourhood. I thought it may be comforting to him to see familiar scenery. There was plenty of parking when visitors came. The staff are very friendly and helpful. It is a small place so you get to know everyone very easily. The living room is very cozy with a fireplace and large glass windows with a view of the inlet (water).

We used Retire at Home, on our family doctor's strong recommendation, when my elderly father needed…read morelive-in home care on short notice after being released from hospital. Fiona came to our home and discussed our needs. She was knowledgeable, compassionate, reassuring and understood the difficult balance we needed of care without getting in the way of my father's independence. The care givers she sent were outstanding - skilled, warm and friendly, and knew when to help - before you even asked them - and when to give the family space. Fiona stayed in close contact with us to ensure we had the help we needed, and was infinitely patient when my parents kept changing the plan for their care. The care we received was on time, properly organized, highly professional and perfectly suited to our needs. It is rare to find a business you really feel you can trust and rely on, and even more rare - but critically important - when the service they provide is care for your loved ones. Retire at Home is that rare company. I highly recommend them.

After a recent hip replacement surgery, I hired these folks to help me through the first ten…read morepost-op days. Their care was courteous, reliable, and very caring. With their care I was able to relax and concentrate on my recovery. Thank you Irene for your very personal service.

Home instead provided wonderful support to my mom who has Alzheimers. The care givers that worked…read morewith my mom went above and beyond to ensure she was safe and cared for. The management kept me informed and were very attentive to our needs. Every interaction I had with the company was professional and empathic. I would recommend their service to anyone.

Hello My Caregiving Family,…read more There is too much thing I would like to talk about from today's meeting. I highly appreciated to come together and share together. I really felt as a member of Home Instead Family :) You are more than an employer or company. Your feedback, comments and advice are like a light for me to find my path. Each of them is priceless. I realize one the thing today we are not a caregiver who help seniors to survive. We are life changers who make great differences in our client's life. Thank you for organizing this event. I love Alaina and her ideas as well. She is very energetic and making people smile.