Josh really did an exceptional job on our couch and chairs. I highly recommend using Safe Dry.

Austin was so kind and did a top notch job on our carpet cleaning! My sweet dog had been very ill and passed recently. There was a related stain on one of my carpets that reminded me of just how sick she'd been recently. Austin was able to get that out and I'm so glad. read more

Austin was amazing! so sweet and quick and respectful! Our carpets look brand spanking new, money well spent!

Josh was great showed up on time quick and easy to work with really knows his stuff will definitely use him again.thanks again

Had my rental property cleaning in Murfreesboro tn and the tenant that moved out let a ton of stains and the odor , well let's just say wasn't pleasant. Josh from Safedry did a fantastic job and like he told me upfront , 10 days later the odor was gone and saved me from buying new carpet for the next tenant to destroy. $515 and worth every penny and saved x3 at least . read more

I give Safe Dry 3 stars because the guy that came did a good job and the carpet is definitely cleaner than it was. I took one star off because I made an appointment for 3pm and they did call me to say they were running behind and would be here at 5 which is fine! We were out at the store when I got a text saying my technician was on the way so we hurried home only for the tech to show up almost 40 minutes after I received the text. They also charged me more than what the website quoted, which was fine but I did not appreciate it. I wish I had read the reviews on here before booking, I probably would have picked someone else. read more

The technician cleaned the stairs and bedrooms. He did a good job. The technician in the past cleaned the carpet better though. Overall, decent quality service. read more

**I sent the following email after my service and have followed up with this company twice since then. I have yet to receive a response.** Hello, I wanted to reach out and let you know I am extremely unhappy with my experience with your company, throughout the entire process. Initially, I had scheduled online for 10 AM last Tuesday morning. 10:30 came and no one had arrived so I called. I was told there was an issue with the online booking system. I went ahead and scheduled an appt for the following day, asking twice during the phone conversation to make sure I would still receive the 3 rooms for $88, and twice I was assured this would be the case. I was working that day so my mother was at my house to be there for the cleaning. When the technician arrived, my mother was told that the basic cleaning would be $120 instead of $88, bait and switch. He also recommended the pet treatment, which was fine. She figured an extra $29 would be worth it to get the urine smell out. She agreed to have it all done. She said he only actually cleaned for about 20 minutes for all 3 rooms and the pet treatment so she was skeptical. I had wanted to have this done while my husband was out of town because he works from home and can't have noise while he's working. I had worked hard to get the rooms picked up and vacuumed really well. I was so excited to come home from work and have the carpets look fresh and smell good. I had wanted to have this done for a while and was really looking forward to it. So $169 later (with a $20 "environmental fee" I knew nothing about), I get home and the carpets look NO different than I had left them, possibly even worse, since there are random crunchy spots. There is still matting in high traffic areas that wasn't improved whatsoever. I'm honestly not convinced that any of the rooms were even completely cleaned at all, considering the short amount of time he was here. I was so extremely disappointed. They smelled no different either, despite the pet treatment that we were upsold on. Now my husband is back home and I won't be able to have this done again until he's either not working one day or is out of town again. My mother was nice enough to pay for this service for me even though I asked her not to. She is retired and on a limited income and now has completely wasted $169 of her money. I see on the website where there is a 100% satisfaction guarantee. I am writing requesting a refund so I can give my mother her money back. Thank you for your time. read more

I hired Safe-Dry to clean our couch. After the technician, left I noticed the stains on the couch were darker and more noticeable and the machine had ripped the upholstery on one of the cushions. The manager said they would come out and fix i, but the technician told me it was unrepairable and "there was no point in [him] coming back". I asked for a refund since I will have to replace the couch and the company stopped responding to my messages. Poor service. Unprofessional. DO NOT USE THIS COMPANY!! read more

If it was an option, i would give them ZERO stars. I never go out of my way to review a company... but I honestly hope this never happens to another new customer. Safe dry carpet cleaning is a complete scam. They quoted me $188 for 3 bedroom, bonus room and stairs over the phone with the front desk representative. I thought, great! BUT WAIT! A technician came out and then quoted me $1,363. After pushing back, they dropped their price from $1,363... to $900... to $400. This company is a Scam. Dont waste your time or energy. You think you're getting a good deal but you're not. They are looking to get on property to rip off everyone. Reconsider and call a different company. read more

I scheduled a carpet cleaning service for 4 bedrooms and 1 stairwell with Safe-Dry using their online scheduling. The price quoted online was $145 for 4 rooms and 1 stairwell to be completed on 11/12/2022. We were having this service done on this date as part of move out of our rental home. I understand there may be added fees or if the condition of the carpet would require a different type of service, however nothing said the pricing was based on square footage as measurements were not requested, only number of rooms and stairwells to be cleaned. At the time of the appointment, my husband was at the house to let the technician in, and the technician quoted $660 based on square footage. My husband was not aware of the difference between the online quote and the new price. The confirmation email of the quote did not say the final price would be based on square footage, and we would not have scheduled with this company had we been made aware of the final price being over 4 times the cost of the initial quote, and based on our time constraints of needing to have this completed before the end of our lease, we would have been unable to schedule with another service with another company. I called Safe-Dry office and asked to be speak with the manager who refused to give me his name even after I gave him my name, and explained to him the situation. Despite the reservation being under my name; my email, and my phone number, they did not make any attempt to contact me with the price change. My husband was only there to be present so the technician could enter the home to provide the service. The manager's response was "your husband agreed to it, so that is your problem." When I told him o planned to dispute this, he told me to "tell them I said Hi!". I have never experienced such deceptive practices, and such unprofessional treatment of its customers. I do not dispute a service was provided, however I am seeking a reasonable adjustment of the charges. read more

This review is for a recent visit , my husband had our carpets cleaned and one rug. Over 300$$ for 200Sqt and a rug. I wanted our space cleaned i have a shihtzupuppy and she had peed on our rug. In the past a different company came and did it for cheaper and better. They also did it at my house. When i came home i was upset to hear they took our rug. My husband told me they had to take it and clean it at there place. I was like okay I've never heard of that . They had it for over a week and i was worried I'd never see it again. Once it was back i unrolled it and a whole bunch of sand stuff went everywhere! I was confused and Realized it got all over our floors and puppies licking it ! I was freaking out cause i didn't want them to get sick and i didn't know what it was! Here i am putting the rug back and sand is everywhere in the rug in my floors. There was like glitter in it too. And guess what, the carpet Stilled smelld. I did my research and i bought a carpet cleaner and did it myself. I did a better job. So i called up and told them what had happened before i cleaned it myself, and i was upset just for safety reasons. How do i know the rug was even cleaned and what substance was in the rug that was now in my house. They offered to come back and redo it i told them I'd think about. Also the regional Manager was supposed to call my husband back it's been almost 3 weeks and we never heard back. I honestly just wanted half of my money back just from all the stress and cleaning up and safety. I had Family stay and they even said one of the bedrooms still smelled very bad and I was trying to explain to them we had our carpets cleaned and they shouldn't be smelly but there is still a smell even though the dogs don't go in there. I really feel like they took advantage of us and robbed us of our money. I figured we paid so much money that the quality and everything would be amazing turns out no.I do not recommend this carpet cleaning place. Unless you like to pay a whole bunch of money and have a horrible service. If I'm paying for something so expensive it should be done right and correctly the first time. I will update my review later if anything changes . I believe in doing the right thing and i hate leaving bad reviews.... just i don't understand how they can't give me some of my money back. I don't want them in my house again. read more

Safe-Dry Carpet Cleaning - Murfreesboro - My precious babies. Only pet friendly stuff for them. Their safety comes first. - Carpet Cleaning Near Me - Murfreesboro, Tennessee

Bait and switch. I scheduled an appointment over the phone with a nice young lady named Jessica. She assured me they were running a special for 3 rooms and hallway for $88. Any carpeted stair would be $1-$2 a stair, depending on soil level. I scheduled appointment next day for 9am. By 9:20am I had not heard from anyone so I called where I learned that the technician was having car trouble and it would be a few hours. I'm truly sorry he had car trouble, but the courteous and professional thing to do would be to call and let me know. Then, hours later, when the technician arrives, the quote was over $300 and each stair would be starting at $3. The technician indicated that unfortunately this happens to him often where the customer service rep gives a low-ball rate over phone and then when he arrives and gives final quote, he's asked to leave. I feel bad for him, too. read more

First, the technician that came out was good. Friendly, apologetic for the delay, etc. My complaint is about the business. I called this business over a week ago as I was researching prices for carpet cleaning. I looked on their website and saw the $88 for 3 room deal and spoke to them on the phone about it. On the phone they said my total should come to around $88 + $2 per stair but they couldn't know for sure until they came out but I could expect the price to be around $120-ish. So I scheduled for them to come out at 9am. At 9:30am they still weren't there so I gave them a call. They were apologetic, said a technician was out sick and someone was replacing them and they would check on their status and call me back. This was repeated 4 times and they never called me back. At 11:30, 2 and a half hours past my appointment time, I called and they said the technician was 3 minutes away. He did finally arrive around 11:30. The technician walked through my house and said it would cost $460 to clean! I had called and was quoted around $120! The technician worked it out for me to pay just over $200 but it was still $100 over what was quoted on the phone! The carpets do look good but it is not a service I would pay $460 for! This business is beyond unprofessional, untimely, and untrustworthy! I'll never use or recommend them again, and unless you want to spend several hundred dollars over your quote, then I'd advise against using them! Update - After posting this review on Google the company asked that I email them and I did. A few days later they called me. They said they were sorry for my experience and they would look into it. They then offered me a refund. But then they asked me to take down my review. I said I appreciate the call and the refund and though I wouldn't take down my review as it is truthfully my experience, I would happily edit it. They then said they couldn't give me a refund unless I took down my review. I reiterated I would edit my review but not take it down. The caller said they would ask their management if I could get a refund without taking down the review and they would call me back. It's been nearly a week and I haven't gotten a call back. Do not trust this company's reviews! They are offering refunds for negative reviews being deleted! This explains their high rating. This is just another example of their lack of professionalism and honesty. read more

Luke arrived on time ready to work. He explained everything very thorough. By far the best carpet cleaning service I have had. I purchased with a Groupon and saved a ton. Definitely would reccommend using this company. I know I will be making a return call. Thanks Safe dry! Thanks Luke read more

Customer service was impeccable, JD our technician was very pleasant and did a wonderful job on our carpet. Looks brand new!

Well...1st.. I'm in an Apartment and have a dog...sooo the $88.00 special sounded great! Buuut then a very nice dude changed all that because I have a dog! Ok ..I got it...a lil extra for chemicals... almost $200.00 for half a living room, small hall and a third of a bedroom...and u couldn't afford the other bedroom are you kidding me? He may be a great guy but servicing people isn't that great without charging more for what? I just recleaned my carpets by vacuuming and I got a whole dog of hair! I can't be a future customer! I'm so sorry...but I'm not happy and and I paid twice as much as I expected and got half way satisfied! Golly...move some furniture to get in the crannies, dust, hair...I had to do it myself even in front if him...and Im still doing it! Grrrrr....so much waste of money ...we even joked about Rug Doctor...doing it myself.. hahahaha, I will next time! Thanks for upselling me with the customer still...looking around and going what the hell just happened!!! read more

We had Safe-Dry out to clean our carpet last week and I am beyond pleased with how they turned out. I don't usually take time to write reviews like this, but I am so impressed with the work I just had to share! I've used a few other companies before and none were able to get my floor looking new again. I had almost given up hope and was going to rip it up, but I'm glad I didn't. The tech who came to my door looked professional and was very polite. I told him what I needed done and he assured me he could save my carpet.. I was skeptical at first, but he showed me a demo on one of the stains and it came right up! I feel like I really got what I paid for. I'm glad I didn't replace my carpet because I definitely saved a lot of money. My home is average sized I would say and he got the living room and 3 bedrooms done AND moved my furniture for me in just about 2 hours. It was dry when he left just like he told me it would be and I couldn't believe it. My white carpet is white again!!! I would definitely recommend Safe-Dry to all of my friends and will be using them again next Spring. read more