I was hitting brick wall after brick wall trying to get my adolescent some help. There are just not…read moreenough services in the Raleigh/Durham area for such. Additionally, it is such a great challenge to find who takes your specified insurance. Nonethess, I came across a very supportive, loving, listening, caring, empathetic, and kind intake coordinator at NewpoortAcademy. She was like a breath of fresh air. She has guided me through the whole process and genuinely cares about the patient. I just love this approach and is a great reflection on the organization. Thank you for caring enough to listen. Thank you for caring enough to help. I wish all intake departments were this compassionate. You all keep up the excellent patient care.

Never go here bad experiences my roommate tried to touch me they lost my white nikes my other…read moreroommate cut himself with glass and fated on people and threaten to smear shit on the walls and most of all lost my nikes

First off I would like to thank all the staff and people that make Hotel California By the sea so…read morewarming and really treat you like a person and are there for you.It was my 4th rehab within one year. Not only did they address my addiction the helped me through my divorce of 20 years. Having said that I want to reiterate you comfortable they made it from detox to discharge no other place does it like them if I could give them 10 stars I would. I know there are rehab places flooded online trying to get patients in. But that's the difference between HCBTS they treat you as a human being not an insurance payday. So moving forward call Mel get admitted and they will change your life for The good. I moved straight into a sober living house called Oxford that they helped me get into it's been a game changer. I also recommend the alumni meetings either zoom or in person they make you feel like you can accomplish the world but remember take it one day at a time and work the system just know you can do it there lots of support and they do follow ups on your progress. I could go on forever about HCBTS. So what are you waiting for call Mel and your life will change. This review is looking pretty epic! Nice!

I was about to go into detox here. I re called around midnight to see if my insurance covers…read moreimpatient. The first person who answered was demeaning immediately. I hung up. I got a another call by the assistant director and more professional, but still demeaning, "it's midnight". I said "got it, understood". Then quickly realized, addiction issues never deals with time, and the amount of money this place requests, this is beyond okay. I called back the assistant director, no answer but said on VM what I said last sentence. Then, I looked up the assistant director's background - Real Estate history Only. Nothing related to addiction or mental health.

Amazing!! Simply Amazing Staff. I will recommend to anyone in need. Love you all!!…read more From the Nurses, Tech, Counselors, and current patients are so welcoming with open mind and open hearts! Thank you!!

The clinical staff is fantastic. Well organized, from the Associates to the licensed they are…read morehighly skilled, educated, and compassionate while holding strong boundaries that are focused on your care. Tech and Nursing needs more organizing. Some nurses know what is happening while others are stepping in, perhaps for the day, and are unsure what has been documented and not. Techs have good intentions, however communication and consistency is lacking. Odds are this is due to those who oversee the departments providing lack of funding. Overall a wonderful place to start recovery.

The quality of care is amazing, the staff is great to deal with those in particular are Crystal,…read moreJames, Randy, Eva. Office staff are very easy too deal with also. The facility is light and airy very non institutional feeling. Staff are smily , joking and very personable.

My father has been living here. I am impressed with how he has been treated. He is improving and…read morethe staff is very supportive and caring. I have been able to voice my concerns and have spoken with staff, nurses and doctors alike and everyone is friendly and supportive. My dad enjoys the interaction with them and says the food is pretty tasty and that he enjoys the snacks and desserts they provide. The social service team also deserves a shout out. I appreciate the kind words of support and advice. Thanks again, Avamere.

God help anyone who ends up here. Terrible communication. No return phone calls, almost never any…read moreanswer at the nursing station. I did not manage to speak to my elderly father one single time in ten days. He fell twice while here and went to the ER each time. This is rehabilitation? Unused IV needles not removed for days. Discharged without his meds. Go anywhere else but here. I would zero stars if I could.

My wife's Stepdad was taken into this facility yesterday morning. He's 94 years old and blind…read more We've called a half a dozen times at least to try to get some information, we get nothing. We get transferred and told to leave a message, no return calls, nothing. We're in Seattle so the drive would be long and getting to actually see him is non-existent. This "facility" is, how do I say it, sad, pathetic, etc.. We're pissed. Imagine your relative, old and blind, laying in bed, alone, with no idea someone is trying to connect to him, that someone cares. Unbelievable. I can't imagine the "care" these people are taking with him, I don't think "care" is in their vocabulary.

I watched a friend receive care at Highland Care Center and I have to say I'm extremely impressed…read morewith the care I saw happening at Highland. The residents were the most uplifted in Spirit that I've ever seen at a convalescent, rehab, or nursing center. All the care staff (save one) I felt to be thoughtful, caring, respectful, and professional. They have activities for the residents that keep them engaged and lively, there's things going on, there's LIFE going on. Highland is clean, respectful, peaceful and I recommend this skilled nursing center without hesitate as often as I have the opportunity whether private pay, Medicare or Medicaid. Please check out their website, give them a call, and go out to the center to learn more.

Dear Highland Staff,…read more I want to thank you for treating Lois with so much love and affection. It is remarkable how you embrace the patients and families. Watching the staff, it was obvious they do not show up for "work", they arrive to interact, respect, and engage. I can not tell you the many times I witness the small daily acts of kindness performed by the staff. There is genuine affection and humor in their intense work ethic. I can not adequately express how fortunate I feel that my mother was in your positive, sweet hands. Thank you

If you ever find yourself needing inpatient rehabilitation, this is the place you want to be…read more I stayed at Virginia Mason-Franciscan Rehabilitation Hospital following surgery, and this experience played a major role in my recovery. This rehab hospital gave me a safe, calm, and genuinely caring environment to heal physically, emotionally, and mentally as I adjusted to changes in my function and prepared to return home. What stands out most is the people. Every person I interacted with, from front desk staff to nurses, CNAs, therapists, doctors, and case managers, treated me with empathy, patience, and respect. I never once felt rushed or dismissed. I felt cared for at every level. My occupational therapist, Beverly, was phenomenal. She brought incredible energy to each session, explained what was happening with my body, and used a wide range of tools and exercises to help me regain function. More importantly, she made it feel safe to try, adjust, and try again. Hiro was my main physical therapist, along with others including Alicia, Stephanie, and Annie. Hiro has an exceptional way of helping you feel relaxed and supported, even when the work is challenging. Physical therapy sessions felt encouraging rather than intimidating, and I gained real confidence in my balance and walking because of his approach. Dr. Wang and Corrine managed my medical care, and I always felt listened to and supported. My speech therapist, Abby, was also outstanding. Her work focused on real life transitions and helped me think through what life would look like after discharge. It felt like return to life therapy, not just speech therapy. My case manager, Lindsay, made the discharge process smooth and stress free. She coordinated appointments, handled details, and ensured everything was in place so I did not have to worry about what came next. The nurses and CNAs were exceptional. Names I remember include Bridget, Shane, Kristen, JoJo, Sarah, Courtney, Daryl, Anne, Rachel, Albert, and Ebony, along with many others who showed the same level of care. Their support was personal, attentive, and deeply human, which made a meaningful difference during a vulnerable time. The facility itself is excellent. I had a private room that supported my healing and gave me space to practice independence. The rehab gyms are outstanding and well equipped. The food also deserves recognition. It was genuinely good, and nutrition is clearly treated as part of the recovery process. I also want to thank Julee at the main desk, who was consistently kind and welcoming during my early mornings and helped me ease into each day. This hospital gave me the space to rest, recover, and rebuild. If I ever need inpatient rehabilitation again, this is absolutely where I would want to be. I am deeply thankful to everyone at Virginia Mason-Franciscan Rehabilitation Hospital for their care, compassion, and support.

It was a great stay for me to be cared by so many caring people at Chi Franciscan Hospital! From…read moreDr. Wang, to my nurses Victor, Beg/John & Amy, My Case Manager Sutela, my therapist Kiana, Kimberly and my Occupational Therapy Robyn the receptionist on the first desk you enter the property, they are all very nice and you feel the love and care for their patient. Thank you so much for making me feel so welcome and care. Violeta Gerella

The facility has a warm and friendly staff. However they are very short staffed. Joyce is an…read moreamazing physical therapist who is highly regarded. For a nursing facility the food was decent, and the care was solid for the staffing that was available.

I had back surgery on a Thursday and Ende up in the ER for a different reason on Monday. The…read morehospital stabilized me and sent me to Stanford Healthcare. I couldn't have been more pleased with care I received. Each and everyone there took the time and concern to see that my needs were met. Having seen a number of different simple places over the years with my parents and in-laws I was expecting less care than I got. Wonderful, caring staff from the nurses to the aides, therapists and all. Highly recommend if you have the need.