Repeatedly refused quote because could not provide VIN the car was a model only for that car…read more Received quote from others and had no issue with just yr make model.

Thanks Matt for great service and fitting us into your schedule, not only once but twice for both…read moreglasses. You are awesome at what you do :)

We are new in the area and it's really hard to find places where the services are top notch,…read morecompetent and trustworthy. We first brought our car for windshield replacement. Called a couple of places and finally decided to go to Capital Auto Glass even if it's a couple of miles out of our way. I always subscribed to the adage of never judge a book by its cover. It doesn't have a regular waiting area so if you decide to just drop off the car it's a choice but we also saw a couple of guys that were sitting cozily out while chatting with each other holding mugs of coffee and they all looked like customers to me. When they got done with our car, they called us that it's ready for pick up. We're pretty happy with their work. Then I found out that they also work on car windows and they quoted me the price, pretty reasonable which includes the parts and the labor. They also informed me before hand that it will take a couple of days to get the parts, no biggie. We are very patient people so this does not bug us at all. However, they called a couple of days later to just let us know that it'll be delayed but we already expected it because we're aware of the supply-chain breakdown situation that has been hitting some sectors especially in the automotive industry. Bryan didn't try to upsell us anything, he helped us solve the problem with the most cost effective solution. So he is putting himself into our shoe and that is what makes a customer come back and become loyal, the business integrity and credibility. Bryan and his team (Jordan and Cody) are awesome. The lady who answers the phone is very friendly and professional. We found another gem in this place. It can be hard to find a business place where you wanted to have lasting relationship when you are new in the area but we found this one. Their business place is located at the top of the hill so you will have to pay close attention to where you need to turn.

Capital Auto Glass is the premier glass replacement shop for Central Pennsylvania. I needed to…read morehave my windshield replaced and the employees at Capital Auto Glass were very accommodating. They worked with my insurance to pay for the repair. This is a one place shop to have your glass replaced. They were able to replace my windshield, re-calibrate all safety features and also install new inspection stickers. They also installed new wiper blades. This saved me various trips to the dealership for re-calibration and new inspection stickers. I highly recommend this hidden gem for any glass or other automotive repairs. Sam N.

They completely repaired a small star where a pebble had hit my front windshield. I cannot even…read moresee where the star was now! Literally cannot send a pic of the repair because I cannot tel where it was. Nice job--many thanks to Nathan as the repair always immediate and quickly done.

Stay away from this company at all costs! We needed a large window replaced in our home following a…read morehail damage claim with our insurance company. The estimates were coming in too high for the adjuster and he suggested having glass doctor come out and fix it instead of replacing it. Glass doctor said they could handle it, no problem and came to measure two separate days stating that the measurements obtained to provide an estimate were different from the second set of measurements. This was September. They came to install the glass on December 17th citing their need to source the grid pattern in the window as the reason for the extended wait. This wasn't true, they showed up with a piece of glass with no grid anyway. Not a life-changing problem but it wasn't great that it should have been done in the fall, not the dead of winter where the heat of the whole house gets sucked out a massive hole for hours. Turns out they measured incorrectly and tried everything to get the too big glass into the frame (including trying to alter the opening/frame) they got extremely, irrationally angry at us for their measuring error and the fact that they had to reinstall the old glass while they made a new piece. The work was rescheduled for Jan 12 and they showed up BIG MAD from the jump. It was absolutely insane- like we had any control over their mistakes. Whatever, window in, move on. As winter progressed, I felt that something was off with the window because you could feel the cold air. This isn't a window you can access without scaffolding so we had no way to check the seal or anything. I was also irritated that they didn't even bother to clean the glass after installation and damaged our paint on both the interior and exterior of the house. Fast Forward to May 2025. Lots of big storms and strong/sideways rain. Water was coming in through the window, pooling on the drywall ledge, cascading down the wall, and going under the floor. We immediately called glass doctor and were met with hard resistance and complete denial of any responsibility (This was the Friday before Memorial Day) and were told they were closing early that day, and couldn't come out to inspect it until the following Wednesday. We get a text on Tuesday saying that they were now planning to come that day instead. My husband had a work commitment and I had a doctor's appointment so he called and told them it would have to be Wednesday because it was now too late to adjust our schedules to accommodate their last-minute change. Guess who came anyway, without permission, grabbed a ladder, and was up against the side of our house caulking the window to cover his tracks. That's right, Nathan from Glass Doctor with his anger problems on full display (thank God for Ring cameras)! By the time my husband got off his work call, he was already 3/4 of the way around the window, speed-caulking to eliminate the evidence of the problem. He refused to have a reasonable conversation yelling "you're not going to pin this all on me"! He left in a fit of range refusing to provide his insurance information. There has been zero communication or response from Glass Doctor, Nathan, or Glass Doctor Corporate. Tried to find their MHIC info online and it looks like they might not even be registered! Their proposal does not list an MHIC number either (which is illegal based on my understanding). Let this be your warning, do not trust your home to these folks! Our brand new floors had to be pulled up to dry the subfloors and the drywall and insulation pulled out and will need to be replaced. At this point, not even a huge expensive repair for them to be dodging. This whole thing is crazy from start to finish!

I recently purchased a used, but practically new 2024 Ford F150 XLT and the back left driver side…read morewindow had a ton of deep scratches in it. I did not want to pay an arm and a leg to replace it, but it bothered me. I live in Manheim, and I figured I would give Big Crack a try. I was nervous about the appointment, as I wanted my new truck to be in good care. I dropped it of last night and got a call at 8:30 a.m. this morning that my truck was already done and ready for pickup. They perfectly matched the tint, and installed the glass with zero scrapes, bumps, or dents. It looks amazing and I could not be happier. It was affordable, and the people were amazing. Shoutout to the front desk ladies and especially Shannon, who took the time to come out and speak with me about my truck. I highly recommend this local shop. Their timeliness and quality are top tier. 10/10 experience.

What a GREAT experience!!!!! A horizontal break about 6 inches off the dashboard the entire length…read moreof the windshield was nice present at the end of a busy day. Another glass company said they could do it 6 days later. Big Crack Glass said, "How's tomorrow?" They showed up, made the change and we're on their merry way. They did run into a glitch - my rearview mirror broke the week before and I had an aftermarket one to replace. The tech couldn't attach it, so he instructed me to see the dealership. Lo and behold - Shannon showed up to put my EZ Pass back on and he had an adaptor for the rearview mirror. Woo Hoo!!!! If you need auto glass, the one call to make is Big Crack Auto Glass. They are your clear choice.

Highly Recommend Auto Glass Guyz in New Oxford !…read more Been using this company over the years from Windshield Replacement to Stone Chips. Extremely easy to find location and the staff are very friendly and helpful. They just took care of a stone chip in our 2025 Bronco and they did a great job ! I avoid the big glass companies as your treated like a number and they do a quick job with inexperienced techs. Support our local business as they do a great job ! Thank You .....

My windshield was broken and they came the next day and fixed it. Super quick and helpful! They…read morewere smiling and having fun! Great local company!

awesome place to get your windshield replaced. It is my go to place for auto glass repair and…read morereplacement. They work with your insurance company and they get your replacement window in quickly. And with onsite capabilities they can replace or fix your windshield where ever you are. Work or home. The employees are courteous and professional. When they are done they leave your vehicle clean. You won't even know you just had your windshield replaced.

This place was great to get my windshield replaced. They worked with my insurance and scheduled an…read moreappointment to replace it at my house.

I used them to replace a cracked windshield on my Hyundai Sonata. They came to my house and the…read moreprocess took less than 45 minutes. Very convenient, reasonably priced, and professional. Would recommend.

It started pretty good, but the quality of the replacement was nothing like OEM. Then the rear…read moreview mirror fell off! The company had a rep find me in Baltimore to fix it; yep that one fell off too. the guys from Mechanicsburg came again and this time it did stay on however they removed the Rain Sensor and I haven't seen them since. Then technician who did the last repair had black adhesive on his pants that was now on the seats. I had to clean it off with WD40. What a shit show!

Really great guys and work there. They'll get you in and out of there and know what they're doing…read more Best shop in the area hands-down!

Great people, great results. Referred by my auto insurance agent for a fender bender. While I…read morewas there, I asked for an estimate for some additional work, I thought they were very reasonable and told them to go ahead. I picked it up today and it looked great. They told me they had run into some problems with some rust repair, I held my breath and waited to hear how much more it would be, Guess what, no increase in price. They will not try to rob you and will discuss the repair with you and let you know your options. You get to decide which way you want to go. Ask a question and they will answer it. Ask about the repair and they will explain everything to you. They can even help you get a rental if you need one. Customer service is primary here and practiced every day. I will go back to them if I need autobody repair again. They worked on a 2010 Ford club wagon for me, it wasn't a matchbox car. They did some body work, some paint work, and some custom work. 5 star+ service. Thank you, James.