Absolutely horrendous website. Asked for my make, model, etc. Input that information - an Atlas. The site asked if it were the Cross Sport model since it might require a different windshield. I clicked "NO." Nevertheless it entered it as a Cross Sport. I did this several times but the site was adamant that I had a Cross Sport. So, I figured I would "just call" Safelite to schedule an appointment. HA!! Don' bother. You cannot talk to a real person; it's all automated, even though they give you an option to talk to a representative/agent, when you select that option, it tells you that they are no longer have live, real people to help you out, but go to their website. Yes, a Catch 22. Website doesn't work, call and be offered the option of an agent, select that option and be told they no longer have real people but go to the website. My option: go to another company. Adios, Goodbye, So long, Auf wiedersehen Safelite. Now that's an option that will work. read more

A great experience. I had an appt. with Safelite in Fort Collins to repair a small chip. The small chip turned into a large crack in two days which required a replacement windshield. Russell was able to get me an appt. the very next day on August 14th for a replacement windshield for my 2018 Toyota Highlander. That was impressive because they're booked solid. Geoffrey is the tech that took care of the windshield. I liked the fact he walked my wife and I through the steps of replacing the windshield and recalibrating the front radar. He even mentioned how the old glass is recycled. He also skipped his lunch to make sure we could get back on the road quickly. That is really good customer service. Mercedes at the front desk helped explain the charges and how much insurance would pay, etc. Very helpful, friendly, and informative. We had a great experience and would use Safelite in Fort Collins again. But that's only if we get another rock chip. Well done. read more

Super quick, professional, and friendly. Was told 1 to hrs for swap but they were done in 45 min. Easy to get an appointment. Nice local restaurant nearby to eat and wait at. read more

Have used safelite multiple times in the past. Mostly they have come to my home to do chip repairs. This week I used them to do a windshield replacement. -They were easy to book with. I did my booking online. It only took a couple of minutes. -They did a lot of communication in regards to the appointment via text and email with reminders and opportunity to add the windshield wipers. I opted to not get their wipers. -The location was easy to find. I had the first appointment of the day and the parking lot was full when i got there. There is not a ton of space. -When i arrived there was only one person manning the front desk and he was occupied speaking with another customer and it took quite some time for him to actually get to me. It would bee great if in those types of conditions they had a back up who could pop up and help as my appointment was easy. I just needed to drop off my keys and then head out. -They did call me when they were done with my car. It took just under the 2 hours that they said it would take. They also had teh option of signing up for texts. -I arrived to pick up the car and it was easy to get in and out. Overall it was a good experience. The price was a little high. I used them as they were who i have gone through in the past when i was able to use insurance. I was not sure what another good and reliable company might be. If i needed replacement in the future, i would probably research prices some just to be sure i was getting the best price. The quality of work was good though and overall i was happy with my experience. When they came to my house in the past to do chip repair they were prompt and friendly and provided good service and it was easy to work with them and my insurance company. read more

Requested one long be filled. They said they found another. The first was quite visible after it had been filled. The second cracked vertically (and had doubled in length the following day). I asked why they filled both when I didnt know about the second it was so small and low as to not be a line of site issue. They said it was by law they had to fill all pings. I took the van to two other windshield repair services for their opinion. Both said no such law existed and that they only fix what the customer requests. Also that either the tool used for the repair was too hot or the windshield itself or both and that is what caused the repair to fail. They said cooling should have taken place prior to the repair. I requested one ping be filled. I now have an entire windshield to replace. Avoid Safelite. read more

Don't bother with Satelite, especially in Fort Collins. Had my windshield replaced and a month later the windshield cracked. I went over to the Fort Collins location and they blamed it on my having windshield wiper blades replaced. Are you kidding me????? They now say there is a point of impact on the glass. The glass is smooth, I can't feel a crack or point of impact at all. Called their customer service and they are worthless. So basically their lifetime warranty is worthless and they don't honor it at all. They simply try to blame the customer and then just walk away. I have used Satelite in the past without issue but after this experience they have lost me as a customer. But I'm sure they don't care and they will just play the lovely music and bs windshield warranty claims while you wait on hold with the worthless customer service. read more

The guy who was about to put on the glass for my windshield said there was some scratches on it and would have to get new glass or have it corrected before installing. I was so impressed with their honesty, and commitment to quality. More and more businesses will have the customers eat the cost of the business errors only to lose that customer for life. Safelite did the opposite and created a return customer experience for me. read more

Terrible. Installed our windshield wrong. Had to drive back down to have it replaced a 2nd time where they supposedly canceled the appointment (without telling us) and then didn't have the glass in stock. Alex literally didn't care, wouldn't send someone up to where we live... This has eaten up probably $100 in gas and 6+ hours of our time. When I got frustrated at his lack of empathy or even taking responsibility for their screw up, he shut down and caught a massive attitude. I am literally asking our insurance to revoke their payment to safelite so we can use someone else. I would NEVER use safelite ever again. read more

They do not talk to you unless you already have a scheduled appointment. My questions was not answered.

A new windshield is like the dawn of a bright new day! Safelight is great, I've had to purchase a few new windshields in my day and it's never been what I want to spend money on but, they do fast reliable work! Thank you, I feel like I'm driving a new car! read more

Safelite AutoGlass - Auto Glass Services Near Me - Fort Collins, Colorado

My main compaint is the difficulty in scheduling a follow up appointment. They came to my house to install a windshield, tech broke the new one installing it. Two weeks later, another tech installed a new one but couldn't recalibrate the new windshield, so I took it to shop. They said it could take up to 2 hours, so I came home, tried to call, impossible. Finally figured out how to reschedule with mysafelite.com instead of just safelite.com, but took about 15 minutes. Still not sure they will be able to fix it. I'm gonna find another glass repair shop. read more

Terrible website. Difficult to navigate and impossible to speak with someone to schedule appointment. No live person to speak with. Not even a local number to the local shop. You loose two windshield replacement and a tint job due to the poorly made website difficult to navigate, and no personal support. Good luck with your 100% website salesman. Your going to go broke with that website! Took my business to Anchor Auto glass. Should have done that in the first place. They have a phone and someone to answer it! Can't tell you if they are any cheaper because you CANT TALK TO ANYONE! Signed Over the top frustrated customer! read more

Saturday I phoned Safelite to get my truck's windshield replaced. The phone operator explained to me that there's an additional fee if the technician has to come to me. Also, there's another fee for early bird service as I wanted the work done on Monday morning. I opted to drive to the Fort Collins shop for a 1PM appointment. My vehicle was done in less than two hours. I had new wiper blades installed as well. The waiting room was clean and welcoming. The staff was professional. I highly recommend Safelite, Fort Collins. read more

THE WORST!!! DO NOT USE!! I have a highlander, they replaced the the glass 2 times, both were so distorted and wavy they made the driver and passengers sick while driving. When I had ascent auto glass replace the safelite glass they were astonished at what a terrible install job they did as well. Part of the windshield wasn't even glued down because they skipped a step. Not safe and poor quality materials. Do not waste your time! read more

First time customer here-I made an appointment online for a windshield chip repair and new windshield wipers. Even though the shop was busy, I was helped as soon as I got there. The staff was super friendly and my repair was finished in the time frame they said it would be. Ryan, the tech that helped me, did an amazing job on the repair and was extremely kind and helpful. He also installed the new windshield wipers that I ordered for free-I walked out no-charge! Will be going here for all of my future repairs, cannot recommend this place enough!!! read more

I tell you what, what started out as a real crappy situation, Safelite came through for us! I took my car in for a new windshield and left without the cruise working due to a camera in the windshield being damaged during repair! BUT they stuck with us all the while dealing with incompetent technicians at the dealership to get the calibration done on my car! Second dealership was able to fix the issue and Safelite took care of us just like they said they would! They did whatever it took to get my car in the working condition I brought it in as! Big thank you to Alex at the Ft. Collins store for being a pleasure to work with and getting the issue resolved! We will continue to use Safelite after this experience. read more

They do not do what they say they will do. They showed up with the wrong windshield. Then at the next appointment which is a very inconvenient 12 hour window, they broke that windshield installing it. Then they said they would make a appointment for the next week on a Friday. They did not make the appointment or show up. So I had to call again. Then they said they would replace my ipass sticker. They did not. I called again. They said they would call me back. They did not. They just do not do what they say they will do. Lots of promises but overall the just fall short over and over. read more

My fiancé Travis made an appointment that took 45 minutes with Safelite with many questions about insurance that were answered - repeatedly. When installers arrived Travis had to help install the windshield. He asked the employee if the cost of the windshield was handled through insurance for payment he said " yes". After the windshield was installed he asked for payment that was not the arrangement. After a heated debate and 5 Safelite employees at our home they left. We called Safelite Corp. and did not get anything resolved because of the franchise owner individual responsibility. After many weeks Safelite Fort Collins owner Ryan asked for payment and we pay them out of pocket. Our own insurance agent called and said that They would be paying. Be very aware of what you're getting into with this franchise Safelite Corporate protocol NOT followed at this location-you could be out hundreds of dollars you weren't expecting! read more

I'm pretty impressed. Last week, my brand new CR-V's windshield had the unfortunate luck of colliding with a rock kicked up from another car. The damage was only about the size of a quarter, so definitely fixable, but there were about 5 spiders coming out of the chip, and I knew that was going to be trouble, so I got into Safelite as soon as I could. They were realistic with me and told me it wouldn't be perfect, which I agreed with. But it ended up looking significantly better than I thought it would. From the outside, Luke and I really couldn't spot it- it looked like it could be a bug juice mark. From the inside, you can still see some VERY faint spidering, but I'm really happy with the way it turned out. It sucks to get a chip so soon after buying a new car, but hey, this is Colorado. The repair really looks good and it's going to be easy to live with. Luke did an awesome job, and I definitely recommend this location! Thank you! read more

I took my vehicle in to get a chip repair through my warranty. It was raining that day and later discussed that the chip had not been repaired at all! I have talked to customer service and spoke w/a female who said she would investigate it call back. NO RESPONSE SINCE. It has been a month! read more

if you ever choose to go anywhere to get a rock chip fixed choose to go here. sorry because of this hard worker named Skyler. after a super bad day/week he not only fixed my car but made me feel better. he even took it as far as thanking me for being an RN. something no one has ever done when doing a service for me. I appreciated everything he did. This man deserves a raise. read more

Easy to schedule, they finished faster then expected and did a great job replacing my windshield. And they took care of all the insurance paperwork! read more

I made an appointment a week in advance with my exact car specifications. I brought my car to the shop and it sat outside for 2 hours before being brought into the shop. After 10 minutes I received a call that the windshield wouldn't work due to the mirror configuration and they would have to order another windshield this time an Audi windshield? You knew what kind of car you were getting a week in advance why didn't you have the Audi windshield to begin with? Well after another weeks delay I get the windshield replaced and the first rainstorm I see that the wipers are not correct and are sitting too high and hitting the edge of the window meaning it is going over too far. Now I have a 3rd appointment for them to either fix the wipers or tell me they can't. Would not recommend this company at all due to the sheer negligence witnessed to date. read more

I've had a couple of huge cracks in my windshield -- when they were just along the bottom I didn't pay much attention, but after a bit of extreme temperature shifts one started growing into my line of sight & it was getting to be time to get it replaced. I had been procrastinating since it would be an out-of-pocket expense given that I don't carry comprehensive insurance on my 10 year old car. Safelite Auto Glass certainly isn't the cheapest place to go, but I do appreciate that they were able to get me in the same day I called. I normally don't like when you call some centralized place in who-knows-where, but the woman who took my call was friendly and efficient. The staff in the local shop were courteous and professional. I was out of there 20 minutes sooner than they originally estimated. I can see why this is the place that most insurance companies seem to use. I hope this is a service I don't need to use again anytime soon, but if I did I would certainly come back. read more

Poor after the sale service. Had a windshield replaced, and now the Lane Assist system malfunctions. They promised to take care of any issues, but our request for help has been ignored. Understand that sometimes things do not go well, but ghosting after taking the (insurance company's) cash is reason to consider a different installer, especially if it is out your pocket. read more

Ryan was super helpful and friendly! He ordered the parts for my molding issue on my car and replaced them within 15 minutes. Thanks so much! read more

Amazing customer service, very responsive and friendly, I had my windshield replaced in a couple hours and was very happy with the results.

Truly a consistent shop - Our Outback has had one more chip repair and two more replacements since my last review (we put on a lot of miles). Still timely and well-done work, and unfailingly friendly people. A very nice new perk since my last review is the system the shop has set up for ExpressToll. The shop used to provide a replacement transponder after windshield replacement, but now they are able to register it for you, too. read more

Great service. As an added convenience, they get you a new Express Toll sticker when your windshield is replaced. 75 minutes start to finish on a busy day. Highly recommended. read more

Safelite AutoGlass - Crowd has thinned. - Auto Glass Services Near Me - Fort Collins, Colorado

I have had two windshields replaced recently and neither one was without problems. On the first one, I purchased a rain shield protector that the tech was supposed to put on my windshield. Instead, he just left the product for me to install. If I wanted to do it myself, I would have just purchased it on my own. The second windshield was worse, the tech broke the rear view mirror. He said he was going to order a new one and have it put on, but it has been a week now with no communication, so I have no idea what they are doing about it. I will give them 1 more week.... read more

Great service. Very helpful. I have had them both replace a windshield and do a chip repair job. They were professional, upfront and did a fantastic job. I highly recommend Safelite. read more

I have had some health issues so I really did not feel like driving into town to get my windshield replaced. I figured Safelite would be pretty expensive but worth it under the circumstances. I have to say it was great. The price was a bit higher but nothing shocking. The tech came to the house as scheduled, called ahead to let me know he was coming. I gave him the keys and went back inside to work. He knocked on the door a bit later to let me know it was done. It looked beautiful and he was obviously happy with how it turned out. It is an older car, 1996, and it turns out he is a car restorer of sorts. I asked him some questions about some things I wanted to do to this car and he was helpful with ideas. Anyway, beautiful job. It turns out he left a tool in the car so I texted him to let him know and about a week later he came to grab it. After I gave it to him and went back in, I saw him checking on the new glass and install and he seemed happy with the job -- as was I. So I will use them again. I'd put a photo up but the windshield is the only part of the car that looks good :) read more

Great job! Booked the appointment on line and they were ready for me when I arrived. Repaired a chip quickly and I was in and out in the estimated time. read more

I was amazed at the efficiency and adherence to COVID practices at the Ft Collins store. Spencer was assigned to my car and he was amazing: extremely proficient (my windshield chip was perfect!), polite and spot on with his efforts (he also replaced my wipers). He was a 10 on every level. Thank you, Spencer and thank you, Safelite. read more

Great service and communication. Tech showed up on time and did a great job. Highly recommend.

Lost a rear view mirror off the windshield. I took it in without an appointment and Ryan ( manager/ owner) fixed it himself at no charge. He has my business.. read more

They clearly don't need my business and it's very apparent and painful. I've been on hold for 1 hour and 20 minutes, just calling them back immediately after they left me a message that they need to reschedule for a week later. If that wasn't bad enough, my wife has been in hold, waiting to speak with a rep over chat for 45 min, finally made it down to number 5 on the waitlist and then it kicked her off and said there are currently no representatives available. Wow. Painfully bad. read more

Where to start... The rep showed up late, didnt wear a mask, started fidgeting with switches in my garage without asking.. banged on my door so loud so many time made my infant child start screaming. Didn't install my rear view mirror, I speculate this is because he broke the plastic clip used to affix the my windshield and left trash on my passenger seat. After calling back I can't even speak to a representative, their automated system keeps hanging up. would use Zero stars if I could. garbage customer service, garbage company. read more

Great service. Convenient coming to our house. Replaced windshield and wipers in timely manner and it took no time out of my busy day. Would highly recommend. read more

Waited 3 hours and then called and said they weren't coming. Then they would not replace window despite their warranty.