I am at this London drugs store several times a week often stopping at the customer service…read morecounter. PARISA has never failed to greet me and others, I've noticed, with neighborly friendliness. It's as if she has known everyone for years. She always seems to treat everyone's concerns, not as problems, but as a challenge to achieve customer happiness.

Prescription called by doctor on July 31st. Go into London Drugs today at 4 pm to pick up…read moreprescription and Pharmacy hasn't even looked at it. This is par for the course at London Drugs so will tell my doctor not to use them for my prescriptions anymore. My time is important as well.

This review turned out to be super long but feel free to skip to the last paragraph for the short…read moreversion. It's based on my visit in september. I got lost finding my way here because on Google Maps, it shows a marker of the store but in reality it's a TD bank. The building has very few signage telling customers where Pharmasave is. I assumed it was on street level until I went around the rear of the building and saw people walking up stairs. There was a tiny sign at the back lot that said "retail shops". I find out that I circled back where I came from to the front of the street. I hope whoever is in charge of the building signage can put better signs. I only realized the store was downstairs in the basement level when I saw customers going down the escalator to somewhere. There was no obvious shop sign with the pharmasave logo on it anywhere near the front entrance or inside the building. They really put better signage. What's interesting about this shop is that they have a huge and wide front entrance but they closed the store gates all the way until the cashier area. I guess it was a makeshift way of reducing theft in the other areas of the store. It sort of looked like the store was going to close soon because of this. I liked that this store has so many items. They were way more types of items than i thought they would have. From the top of my head, they got processed foods like chips, snacks, energy bars, candy, and chocolates. Then they got health related stuff, bathroom item area, cosmetics area, men's and women's accessories area, a well-stocked pharmacy with lots of supplements, many over the counter medicine, plus much more. I like that pharmasave recently started collecting air miles loyalty points. The staff were trained very well on how to process the points. Pharmasave only started collecting Air miles a week before my visit in September while other Pharmasave locations were still figuring out how to add it to their system. Kudos to the store manager for getting the air miles system implemented quickly at this location. The service here was good when I checked out my items. The staff lady was quick in getting me through checkout and was pretty friendly. She helped me point out some questions I had about my receipt and thanked me for coming. It would have been nice if there were more staff in other parts of the store to help me in case case I had any questions about items i see on the shelf, but it looks like there's only 3 staff total. 1 pharmacist, a store manager, and a cashier/clerk. What i didn't like were the prices. I found a couple things that were ranging from a little overpriced to extremely overpriced. A quick google search on my phone showed that some items were almost double the price of competitors. A bottle of shampoo I like to buy was $9 at Pharmasave but was only $5 on Amazon. On the other hand, there were interesting niche finds. I saw an ancient TV antenna cable that you can only find in few electronic shops hidden in the clearance section. Also, a pack of Blank burnable DVD's were only 80 cents. After about half an hour of looking for something decent to buy at a reasonable price, I got a cliff bar and some hand wipes that were cheaper than competitors. The cliff bar was $1 each but were almost expired, but the hand wipes on sale were cheaper than anywhere else. 5 packs of hand wipes and a cliff bar were only $12 after tax. Not bad! They were not advertised in any flyer so I'm pretty glad i found a hidden find. Finding hidden gems in mostly overpriced stores are kinda exciting in a way. I felt like a treasure hunter of deals of sorts. I give this Pharmasave 4 out of 5 stars based on this visit. They should install better signage outside the building so customers won't get lost finding it for the first time, like I did. I appreciate that the staff are friendly and efficient at scanning their newly added Air Miles loyalty points, which is better than some other branches. The store is one of the biggest Pharmasaves in Metro Vancouver, so you're likely to find the item you're looking for. Some prices are outrageously high, but it's worth it if you're willing to browse through the hundreds of items for unadvertised discounts on the shelves and items with little red handwritten clearance priced stickers. If you're a "hidden gem" hunter, this store is for you!

Kelli and her partner are super helpful and went out of their way to source a medication for our…read moredog when it was out of stock in most places for to a manufacturer issue. I recommend them!

Very personable and professional service. Was my first pharmacy choice, but I moved. Will miss…read morethe lovely people who work there.

Great pharmacy with a choice selection of items. Also goes to show that a good store doesn't need a…read moremillion brands of toilet paper - less is better.

Excellent store. I love the very high quality products they have in stock, and their manager Bruce…read moreis knowlegable and always able to advise. The compounding pharmacy is phenomenal, and the staff are patient and cheerful. Highly recommend.

I attended at this pharmacy this morning to pick up a prescription that the pharmacy had called to…read moresay was ready. I was one of two customers in the pharmacy. The pharmacist Petra was dealing with a customer who had some questions. I waited quietly for 10 minutes while Petra was talking to the customer. The customer then suggested to Petra that she deal with me as I had been waiting quite awhile. Petra responded to the customer " you are as important as any customer " and didn't even ask me why I was there. She continued to ignore me while the customer then left the counter to pick up an over the counter medication and go to the cashier to pay for it. Petra was conducting an internet search while I waited and the customer was at the cashier. The cashier asked whether I had been helped. I responded that I hadn't. Petra then walked past me on her way to speak to the customer who was at the cashier. When she walked past me I asked whether she could help me. She said no; that she was with a customer. She did not ask why I was there I asked her whether the cashier could help me. She said no. No explanation was given. Ultimately the cashier walked over to me and I told him I was there to pick up a prescription. He went behind the counter and retrieved the prescription and took it to the cashier position where I paid. At no time did Petra acknowledge me or apologize for not asking why I was waiting. Simply picking up a prescription where I was 1 of 2 customers in the store took 20 minutes.

The grocery store itself was fine but my experience was ruined by the attitude of a very rude…read moremanager. Tylor was extremely rude with our cashier in the transaction before mine and then during mine when he had to return for another issue. The way he spoke to her and waved his hands was wildly unprofessional and made me uncomfortable; I can't imagine how it makes the cashier feel. Unacceptable.

"Employees" walk around but when you ask where something is, they tell you they don't actually work…read morethere. One guy cut me off with a sneer before I could finish asking. The checkout cashier was uncconsionably rude to us, after being friendly and chatty with the customer before us. Was it a racial thing? Certainly seemed so. Layout was illogical and confusing. We really struggled to find anything. And no one to help. Never ever coming back here.

While London drugs, wholefood, IGA, all the big corporations are wearing masks to protects our…read moreelderly people in west vancouver, this particular shopper employees had 0 masks. Talking loudly and laughing with customers...no wiping down in between, no sprays, talking over the glass barrier, absolutely 0 precautions during this PANDEMIC time. When I asked why they don't wear masks while other companies all wearing it, the one that's laughing and talking ( all the areoles were coming out of her mouth while talking loudly btw) told me it's not their protocol and she doesn't feel comfortable. Now I know where this corporate company is headed in the long run, probably no where...FYI Dunarave's senior population is 90%. I feel so bad for them...just walk a little more and go to London drugs. You will be well protected...Horrible! And don't take your time trying to sell me your point system and looks shocked that I don't want to waste time to tell you my #, I just wanted to get out of there ASAP at that point! Horrible

If I could give 0 stars I would, I encountered the worst customer service here. I wanted to order…read morecompression stockings, a very simple request. The person I had the misfortune to deal with did not seem to know her job and I found her quite rude. A request that should have only taken 5-10 minutes turned into a huge deal. I was eventually told they would take a week to arrive. Three weeks later with no word from them, I returned to the store to find she had ordered the wrong stockings plus she had written down my phone number incorrectly. I have decided to take my business elsewhere. Customers should not have to deal with such incompetence.

Do not go here they are dishonest. They have tried to tell me multiple times that I am not allowed…read moreto have the generic brand of my prescription. Every other pharmacy I have gone to has filled my prescription with the generic brand because it is $200 cheaper and covered by my plan.