Deceptive, inaccessible & Scam company. Timeline of…read moreservices: Never hire this company as it is deceptive trade practices with customers and operates in a highly shaddy and directly inaccessible manner. The following text will show you that very clearly: January 17, 2024. - The heat in the house suddenly stopped working, in the afternoon at 1392 Sandhurst Dr W, Roseville, MN 55113. - I called the company for one hour service, and tech Jeff Hrdilchka arrived and looked at the heating system. After diagnostics, he told us that he found the high limit switch tripped and heat stopped working. He said he bypassed the switch and put on the heat temporarily. He further said that he will order the switch and most likely it will be installed tomorrow, January 18. We paid the full fee, for the part work done. - We fell for the company gimmick and enrolled in the club membership for best and efficient services, and paid money by credit card. Interestingly, the club form has no fee mentioned and has no email contact info. January 22, 2024. - No show and no updates on the switch until this day. So I called the company and the person looked in the system, and found that no switch had been ordered and there were no updates. She told me that she will have the manager call me. - Nothing happened. January 23, 2024. - Received a call with no updates, or reasons for delay, or even a courtesy apology. - Instead, now the company wanted to send another tech to diagnose the heating system and charge an additional $69.00. I scheduled it for January 25. - I received 2 calls just to confirm the appointment and nothing else. January 25, 2024. - the tech Erin arrived and told us that she will look again at the heating problem because the earlier tech Jeff was "new" and is "on leave." She said she wanted to find the "root of the problem," but never mentioned about the switch or about a 5 days delay. - Expectedly, after the diagnosis, she found "a lot of problems." Obviously, the furnace is quite old and she handed us the estimates for about $ 3600.00. Trying to be "so nice", she said she can get me a new furnace for about the same amount and can have the sales person come here "quickly," in a couple hours. - While leaving she said "oh by the way, due to a danger and her licensing requirement," she has to shut the heat indicating that we can turn it on after she leaves. She also "waived" the diagnostic fee. - Shortly after, Ben Jass arrived and after looking around, gave us the three estimates for the new furnace: $ 5096, $ 6125 and $ 7647. He was eager to know how soon we can have it installed and we said we will consider it in a day or so. He also declined to turn the heat on, upon being requested. - We turned the heat on but it did not work and the temperature kept going down and home started to get really chilly. - We were scrambling to call Erin, but conveniently, her phone was nowhere on any of the paperwork prepared by her. - We called Ben, the sales person, and he expressed his inability to do anything and talked to Erin who said the same thing. - We found out later on that the heat won't turn because "someone [Erin] left a wire unconnected" and after connecting the wire the heat was turned on. - I told Ben that how can we trust the company for thousands of dollars in this scenario, and hence won't be reviewing his sale offers. He quipped "that is ok." In these circumstances, I request the company to refund all the amount it has received from us promptly, because of deficient services and deceptive practices. Otherwise, we will be forced to report all this to appropriate legal institutions, BBB, and social media. And I will wait for no delay in acknowledgement from the person in the company in charge of dealing with such deficient services and deceptive practices. gurdhyan singh [Subsequent to that, they still shamelessly keep calling and texting to make appointments, and have not responded directly at all to my messages for full refund or refunded my money.] gurdhyan singh

A few years ago I hired Benjamin Franklin Plumbing to install a dryer. They came out, got it…read moreinstalled quickly and everything seemed great. Until about a year later I started noticing a faint gas smell on my clothes. I called the gas company to come out and check things out and they found the gas connection to my dryer was loose and slowly leaking gas. -1 point for Benjamin, but I didn't bother with a review because things happen and who knows if it somehow worked it's way loose. Then a few years later I have a vent cleaner out to clean the vent and you know what he tells me? The dang vent isn't even connected to the outside! All this lint has been collecting in my ceiling all this time. Can anyone say FIRE HAZARD? Then said vent cleaner started laughing at the electrical tape that Benjamin used on the dryer vent. When I told him it was Benjamin Franklin that installed it he said "not surprised - they have a horrible reputation." So basically... Ben tried to gas me And then start my house on fire Lucky I'm still here

These guys are hacks. Lowest quality work I have ever seen. i have a punch list on a new build that…read moreis a page long of all of the shortcomings from them. Never trust these guys,

Absolutely great. Got back to our initial inquiry quickly, were able to schedule soon and the work…read morewas super professional and done quickly. Couldn't ask for a better experience!

Excellent service Very prompt…read moreJob well done Customer service is friendly and helpful

Arrived on time, and was able to modify price when they saw the job was less complicated than…read moreexpected.

They came out within an hour. He had my kitchen sink unclogged within the hour rate. He tried to…read morefind where the bend in the pipe was because it wasn't straight piping, and that is probably where the clog started. He found the leak in my piping and put goo on it. No more leaks. He explained a lot to me. He was very patient and understanding what I went through before I gave up and called.

Called RWPH for a 50 gal Water heater replacement. Carrie was polite and explained their process to…read moreme in layman's English. Said a tech would be out 1st thing in the morning 7:30am. Garrett, the owner showed up personally and went through everything with me. Quoted a good price. I explained I would have to postpone the install for a day or two until I got paid. With a gentleman's handshake we worked it out that I could pay for water heater now, installed and I could pay labor when I got paid. Michael showed up with the new one and installed in less than 1.5 hours, amazing.i went to the bank to get the $$ to pay for it and found I got paid early. Called Carrie up and let her know I could pay in full. I asked about a Military discount and got another 10% off the original quote. Life saver... Thank you Garrett, Michael and Carrie for helping us out. Further projects will be referred to Red Wing Heating and Plumbing. Highly Recommend.

Eaton Plumbing and Heating does not exist in Prescott, Wisconsin. There is no 1054 Wacola Street. I…read moreguess that is why they never answered their phone. I drove to the address they listed and there was no such address. I had to select a star because there was no option of listing zero stars.

TLDR: If you have elderly loved ones getting plumbing services, BE THERE WITH THEM!…read more My father was overcharged for services. I was unable to be there to monitor the worker, unfortunately. 1) The worker invited his friend over to my parents' home to "help" him. The friend - some rando with no uniform on and probably not vetted by the company. 2) Said rando parked in the neighbors' driveway. I moved my parents' car so the service vehicle could park in their spot, to avoid this. 3) The "expert plumber" took 3 HOURS to install a BASIC kitchen faucet. He replaced a basic faucet, so no bells and whistles -- nothing complicated. He said, "The old faucet was corroded." Riiiiiiiiiight... 4) Charged my elderly dad over $950 for a BASIC faucet replacement. (Before discount, so over $850 in the end). Thank goodness for his military discount! 5) Didn't plug appliances back correctly. Had to call them to come back the next day to check their work. (In case it voided any warranties, if we did anything ourselves.) 6) His "supervisor" came out. I asked him why it cost almost $1000 dollars for a BASIC kitchen faucet replacement? He said, "That's just our pricing." 7) This company was originally called for a clogged toilet. The plumber flushed it a couple of times and said there was nothing wrong. No camera check, as advertised. (I had worked on unclogging it for several days, as it was unusable.) I guess, I'm a master plumber now. Bottom line: Get quotes, people! And read the reviews! These people are swindlers!

After what has been a really frustrating situation with our septic/main drain for a couple of…read moreweeks, Gabe is a ROCKSTAR! Even through my hubby's tantrums ;-) He remained professional and calm and got the job (clear out main drain to septic) done without a mess! And to everyone else involved, ya'll are rockstars too! Now, I'm off to flush all the toilets and do some dishes and laundry....I do know how to have a good time huh? ~PEACE~

Fast affordable service when you need it most! Quick response, was able to get parts same day and…read moreget us back up and running! Minnesota is too cold to not have great companies like this to solve no heating issues! Thanks again Mario!!

No call, no show twice!! Rescheduled the first missed appt. They reached out and asked to…read morereschedule that second appointment. I agreed they didn't show up to that appointment, Or the one I had scheduled before the rescheduled appointment nothing like waiting the four hour window. No one shows up, called multiple numbers for them. No one answers. No call back!! If you enjoy waiting around for someone not to show up schedule with these people.!!! Zero stars!!! The name under the account was Anubha...I have text, saying appt change no response back. I'd be happy to share.