Worse emergency room I have ever been to. Came in by ambulance for extremely high blood pressure and they looked at me briefly and said since I did not have any real visible signs of stroke to sit in waiting room. It was dirty and homeless people were coming in and sleeping there- using used blankets. Part of room was sectioned off with caution tape. Plus waited for a full 12 hours to see a doctor who admitted me. I had a similar experience 3 months before not as serious and had relatives had similar troubles with them as well. I would go anywhere else but there till they get new managers. read more

I waited 6 hours while everyone else that had been in the waiting room when I arrived already had been treated and released. They mixed up my lab orders, contaminated an IV medication and finally told me the did not have a physician on staff and there were no hospital beds available. They were indifferent, unprofessional and incompetent. I left AMA for personal safety. read more

Such an awful experience. If you think you're in pain when you get there, just wait. The staff is full of attitude and less of answers. You will wait for hours and hours with absolutely zero results. This might be the place for you to come to with a loved one if you enjoy watching them suffer with no one willing to do absolutely anything. Also, don't ask for a blanket, you'll ruin the nurses day. I will never recommend this hospital. read more

Me & my husband came to er because he was having chest pains and shortness of breath. He has quadruple bypass surgery and you would think they would take him back but no they made him sit in the waiting room for 2 hrs and when they finally took him back they wouldn't let me go with him read more

I have been a lifetime patron of Saint Francis up until now, but this ER is the catalyst by which I'll be taking my business and my health elsewhere. I have had two visits to this ER room and both were catastrophically bad. On the first visit, I waited seven hours to get 2 stitches, which costed me s3,000 and was done by two learners with no supervision. They poked under my finger with novocaine no less than 12 times - a total of 6 CCs went into my finger - before successfully numbing the nerves so they could finish triage and do the stitching, and my insurance covered a generous s2,000 for the visit. When I very cordially confronted first the staff and then billing, I was essentially told "tough cookies, we did the procedure and you're paying for it in full." During just the novocaine administration alone, these two up-and-comers managed to extract from this normally even-tempered individual the types of sounds you'd expect in a dungeon from a horror movie. In other words, I'm not normally one for drama or elevated volume, but by joe they shot for the stars and made a very simple, straightforward numbing agent hurt far more and for much longer than the actual laceration for which I first went to ER. On my most recent visit, I was bringing a relative in for a post-surgery complication. We arrived and checked in around 645p, followed promptly by an unfortunate soul suffering from a tragic concoction of illicit substances and mental illness. I'll circle back around to her later in this review. A nurse brought us back to do a preliminary check around 930p or so. She was kind, professional and prompt while we were there as all the staff at Saint Francis tends to be, but examined the patient, determined a doctor would be needed - which, yeah, of course - and sent us back to the waiting room. No pain aid, direction, or uplifting words were offered to abate the apparent known turnaround time of I'm guessing 8 hours (way too long) to get assistance. Patient rotation slowed to a halt around 11p and at 1a we eventually just said "forget it" and left. Now, I entirely understand that COVID has turned plenty of hospitals and clinics into a logistical nightmare for both treatment and patient priority. It is not outside of reason to say the ER at Saint Francis is equally/more complicated due to COVID. However, the staff couldn't even be bothered to maintain control. The troubled lady I mentioned earlier came into the waiting room yelling profanities to start - a pastime popularized by individuals in pain and occasionally taken up by folks looking for attention - which gradually came to including racist, homophobic and aggressive rhetoric aimed at attacking everyone else in the waiting room. To elaborate, she showed up around 710p and proceeded to lash out at everyone in the waiting room from approximately 730p to an observed 1a. Some say she still can be heard in the waiting room of Saint Francis to this day. ...and once again, this could have been a non-issue if a single staff member could have been spared to hush her instead of leaving the waiting room to decide who gets to be the citizen officer and take matters into their own hands. See, the problem with Saint Francis ER is an employment problem. Administration has not done what they need to do to make sure this very expensive branch of their services is equipped with enough manpower to operate properly, and their clientele - I won't call them patients because Saint Francis doesn't treat them like patients until they're in the room - have to make up the difference by fending for themselves for the better part of an entire day or night. The staff they do have tends to be wonderful, but stifled in their ability due to the sheer ineptitude and/or apathy of the hospital administration. This problem existed before COVID, and now it's just beyond reason. So I've said what I needed to about what is happening over there, and now I'll say what I feel to the hospital directly. How dare you call this an Emergency Room? read more