I ordered a few high end pants online that were delivered in individual tiny plastic bags. Literally jammed in. Anyway, tried them on, one was huge on me so the very next day I went to SUCKS to return it. The woman, then the manager wouldn't accept it saying it looked worn: pointed some little snug on the bottom and wrinkles/creases in some areas that only them saw. I literally got the package after 6pm the day before, so unless I worn them to bed.... it was a real pain to return them, but trying to accuse me of returning an used item- they can go to hell. Sticking to Nordstrom from now on. I prefer being ignored while I shop because I hate talking, but if that's not your thing- prepare to not be acknowledged at all. Oh and shoe department is a joke! read more

Ordered a $600 Burberry scarf and it arrived balled up in a piece of plastic. Buying designer items comes with the experience. The packaging with designer is usually exquisite. This was just disappointing. How can you gift an item full of wrinkles and zero presentation. I will be returning this on pure principle! Do better! read more

Saks Fifth Avenue - A $600 Burberry Scarf - Shoe Stores Near Me - Beachwood, Ohio

Customer Service: I bought a coat for my wife's birthday. She did not want it. Because I bought it ahead of time, when her birthday came around it was past the "30 Day" window for return but within a month of her birthday. It was unused with all of the tags and "No Return" and no store credit. Do not buy a gift from this store! it is no wonder these stores are going out of business with this level of poor customer service. read more

Beautiful store! KONE did an amazing job rehabbing/modernizing the elevator when they did in 2017! read more

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Amazing service by the employees and amazing selection of clothing and accessories. Had a great conversation with the lady who cashed me out and had a great experience all around. read more

If anyone is ever looking for an individual that is KNOWLEDGEABLE about fragrances and exemplifies CUSTOMER SERVICE and CARE for the individuals he is working with I urge you to speak to Neil in the fragrance section. My backstory: In January of 2019, I randomly roamed into Beachwood Mall and was making my way to my favorite store (Zara). After passing the cologne, I came across one brand of cologne I am fond of (Creed) and Neil approached me. After talking about the various scents I prefer, he introduced me 'Maison Francis Kurkdjian Paris' collection. I have been hooked ever since! Here's the thing - I never brought anything from Neil until months later. However during my passing through Saks, Neil continued to educate, be kind, and treated me as if I was a client of his. The consistency of attitude created a loyal client of his. If you are in Saks ask for Neil! You will NOT be disappointed! read more

I'm here to buy a Louis Vuitton purse, ease up people. I don't have to wear a shirt and tie to be able to afford Saks. Once you get to the Louis Vuitton store, way less stuffy people!!! read more

This is a really nice store at Beachwood Place Mall. I don't go to the mall often, but my experience was certainly different since Beachwood Place put more security all across the mall. There are officers at all entry points. The store is well organized and well lit. Good lighting is something I pay attention to. They have all kinds of high end brands such as Chanel, Gucci, Prada, etc. Saks has the only designer boutiques in town. The staff is clearly well trained. They appear to be very attentive and helpful. Several of them said, "hello" just as I passed by. My ultimate destination at Saks was the dress boutique. Although they have super high end stuff, the dress selection was lacking. The selection was not large. Truthfully, I might have been better off shopping online. I do like Saks when I am looking for something very specific. I will absolutely be shopping there again. read more

I have always had a good experience shopping at Saks, some things are a bit pricey, but the quality of the merchandise is excellent.

I would not recommend shopping here. They have a fairly decent men's clothing section. However, there is almost never anything decent on sale. My one major problem, however, is the attitude of the sales staff at this Saks. EVERY SINGLE TIME I have been in this store, I have been completely ignored. I have even purposely dressed nicely (nicer than I might normally dress), and even then I have been ignored. Why would anybody want to shop at a store that is way overpriced and be treated poorly? I would recommend heading over to the other side of the mall and shop at Nordstrom (much less attitude over there). read more

This Sak's sucks. Serial. Something seems amiss. Oh, I see. Sales assosciates are slinking away from customers lest they be asked for assistance. Assholes. See the shirts and slacks I'm schlepping? Sale? Sadly no. *slams slacks down and slips away* Suck my balls. read more

I have been to this store and they completely ignore you. Ridiculous. I walked around dressed well with my big Louie in hand and they continued to not even look at me. I have called THREE times today trying to BUY a Ferragamo handbag and they aren't even answering the phone! Pathetic. I'll take my business elsewhere. read more

I like this Saks! It is much better than Nordstrom in the same complex. It is also much better than the Saks in South Coast Plaza, people!! Handbag selection is pretty good here. There is both a Chanel and Louis Vuitton boutique. Prada has its own corner and there's always some nice Miu Miu bags on display. Coach collection is pretty sad, still. Decent shoe section as well- I saw 2 Chanel flats on sale today for $359! I also like the contemporary women's section, which is actually OUTSIDE of Saks proper on the 2nd floor. They have a pretty good selection of stuff (lotsa Juicy couture, designer jeans that take up entire corner, Theory, DVF, BCBG, etc). However, I don't see many good sales going on here. To me, the SA's have always been less than nice too. Do not be fooled- even though it's Cleveland and the economy is in the dump, I called the DAY OF a presale and was told everything was sold out! Gross. read more

This is a great store! Much better than my Sak's in Pittsburgh. It is bright and fresh. The set up makes sense. The sa's are very nice and helpful. This place is a woman's dream with a great women's shoe, cosmetic and fragrance section. They have a good selection of men's clothes and shoes as well. Sak's Fifth Avenue Pittsburgh take notes. read more

It's Saks. They're kindov similar wherever one goes. This one has been quiet lately, due to the downturn in the economy, which yields pretty good sales. I picked up a bunch of things at 40% off pre-existing sales the other day. Jared was my sales guy, and he was friendly and down to earth. Some of the other sales guys seemed a little less happy since I think I was the only customer in the section at the time... Did you know there are drinks in Saks? read more

While it's nice that suburban CLE has one luxury brand store, this SFA is AWFUL compared to NY, LA, etc. I am specifically referring to men's clothing, shoes and fragrance. The menswear dept. is extremely stuck in mid range labels. Much of the floor space is given over to trashy denim, t-shirts, Michael Kors, theory and Boss. Aside from a small selection of Zegna and SFA's own label knitwear (which is quite good, actually) there's little to tempt me. NOTHING at all like the 6th floor in NY or the freestanding Chicago store. It's a sad day when Sprezzy is let loose in a place like this can't find a single thing! Also, the shoe selection is meager at best. Only a few Prada's? My main complaint with men's fragrances is also lack thereof. No Acqua di Parma at all in a store like this? Only a few selctions of Tom Ford private label? Who goes to Saks for CK1? Two positives; the Italian gentleman tailor is brilliant -- he altered a Zegna sport jacket to bespoke standards for me. Second, if you hit the 70% off sale days you can hit gold -- my more"basics" SO got a load of shirts and sweaters for next to nothing (70% off + additoinal 10 % for using a gift card) after the holidays. read more

Saks always has a great attentive staff. They are there when you need them to be, but also when you want to just look, they won't bug you either. read more

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We were double changed for a purchase here and had to spend the next 4 weeks chasing them for a refund, with no resolution (had to go to my bank to issue a charge-back.) It was an incredibly frustrating experience. I wouldn't recommend this store. read more

I am truly disappointed with the inconsistent greeting and customer service exhibited. I feel depending on what brand I have on, I am greeted. If I have on yoga pants from working out it as if I don't exist. I watch greetings being based on appearance. That's not customer service at all. Also their shoe selection and store caters to an older demographic. It will continue to lose or not touch Millennial customers due to online shopping or competitors, due to lack of selection of clothing and shoes. read more

This location is trash. Don't come here during COVID. The experience is terrible. Mall entrance is closed. Half of the other doors are closed. Had to get in my car and re-park 3 times. When you get inside, the boutiques have strict guidelines. You have to have an appointment. I had a simple return at Gucci. I had to go out of my way to get here. I don't live in Cleveland. If this was the protocol, why didn't customer service tell me this when I talked to them?! I am so irritated that not only do I feel like returning all the other Gucci stuff I got, I am probably going to avoid shopping at Saks at all costs. The representative was rude too. It's times like this where I don't feel sorry for retail workers. read more

It's the best in Cleveland. Keeping in mind that Cleveland doesn't have great shopping as a city. I went to buy perfume. Everyone was super. They often host large "designer events" with Gucci, Louis Vuitton and other designers. It's the only super high end department store. So if your going to shop there, you need a Saks card to get all your points. This year my gift card was enough to buy me a new Louis bag! read more

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Very pleased with Saks. I am a customer for many years and also use the chat feature when I am unable to go to the store. I will continue to use Saks. read more

If I could give negative stars I would. Walked around this store desperate to find an outfit for a fancy dinner date this weekend. Two employees walked around me the entire time not once even acknowledging me despite me saying hello to one of them. I will cancel my Saks credit card. I went to Nordstrom after and was asked twice in 10 minutes by two different employees if I needed help at all. That's probably why Nordstrom was busy and Saks was dead. I'll never go back! read more

Being a former Saks employee I was very disappointed with the customer service I received here. The associate was very nice and helpful, however the manager I believe her name was Kathleen was very rude and seemed to talked down to me because I was not wearing my upscale outfit and was not dressed as a typical saks customer. I was VERY disappointed. read more

This is your standard Saks. The men's department is great, nice selection. John is always willing to help and show new arrivals. Ask for John. read more

This place rocks best place in Ohio to get clothing. They have a Louis Vuitton And a Chanel!!

GREAT HELP provided by Sharon Rosenthal, a veteran Saks Sales Rep at the Beachwood location. She provides exceptional customer service. I'm very pleased with her help! Sharon helped solve multiple wardrobe-gaps in a highly efficient way. I don't enjoy shopping so having Sharon's help was greatly appreciated! read more

I guess I'm rating this more on my experience at the MAC makeup counter than on my actual experience shopping Saks itself. The people who work at the MAC counter are about 1,000 times better than any other MAC employees I have encountered. As for Saks itself - meh. I'm too cheap to shop here unless something is a billion percentage off. read more

This store used to be my must-go in Cle. I rarely visit this Saks anymore. The selection of designer clothes, shoes, bags, in this particular Saks is awful compared to Saks in other cities. The women's contemporary section is especially lacking. The sales associates are rude, and completely ignore customers in the women's contemporary and cosmetics' department. I did, however, receive excellent service from a helpful Indian lady in the accessories (sunglasses) area. Ten years ago this Saks was decent. It is disappointing that this is pretty much the only luxury store in CLE. read more

I have been a loyal Saks shopper for many years. Over the past year or so the store, along with the staff, has become so indifferent to it's customers that I have not shopped there. I shop online, when there is something that I really want. Beachwood Saks usually has to order the correct size/color,anyway. The great sales associates of the past have all retired. They knew how to take care of their customers. The new associates, who are never the same, so it is impossible to establish with one of them, act as if they are working at a store with check out lines. I tried to discuss this with the Operations Manager on a one hour phone call and it resulted in nothing he promised. I then swore off Saks for another six months. Being tenatious, I called again and reached a wonderful woman who has been working with me to reestablish myself with Saks. I will give them another chance....I also called the Marketing Manager with whom I discussed being alerted to store events, which I was missing. She doesn't seem to grasp the concept of calls or mailing notes/invitations to the established customers. She is from the generation that feels email is all that is needed. The Saks emails announcing Store Events for the month do not have a proper link to the details of the event (fundraiser, tickets, appointment necessary?). Where did the customer service go that Saks was known for in the past? I believe it left with the wonderul sales associates that retired. I will try shopping at Saks again, thanks to Mary's encouragement. I am still very saddened that the Marketing Manager doesn't understand that some personal attention to valued customers would go a long way.....would a hand addressed invitation to an event or a call from an associate in that department be so difficutl? Perhaps, the new owners of SFA will encourage these practices once again and we Saks customers, who became used to this treatment will return and once again enyoy our shopping experience at the Beachwood Saks FiftheAvenue. read more

I like this store, the staff are generally very helpful and the store is always well organized. I have bought my furs here over the years and the staff in the salon are easy to work with. read more

Worst customer service I have ever received at a SAKS. The employee's there walk after you as though your looking to rob the place. Every time I come there, I promise myself it will be my last time. Hate that this is one of the only high end stores in Ohio. read more

They have the best selection of high end fashions in town. They also have amazing sale prices when you keep watch for the sales. Sometimes I find great deals at 70%off! The day after Christmas is the best time for the sales read more

Staff is awful, unprofessional and rude !! A lot of employees are poorly dressed with stains.

Many years ago Saks Fifth Avenue Beachwood lost my business. I continued to shop at the NYC and Troy Michigan locations. Then a very kind and lovely associate gained my business back. Well, it seems that Saks Beachwood has yet again lost me as a customer. The sales staff have become rude and nasty AGAIN. The behavior of the sales staff amazes me....YOU ARE SALES PEOPLE, WE THE CUSTOMER PAY YOU WITH OUR PURCHASES. Like most people, I am not spending as I once did, but I still managed to drop $5 - 7k at this location this year. No more, I am done with SFA, and my credit card will be closed. Again, you are sales people, you are not Dr's, JD's, CEO's, etc.....get over it, you sell clothes, perfume, accessories, etc., read more

I LOVE SAKS! And I LOVE my local Beachwood Saks. I can't believe anyone says bad things. I really feel like they've been working hard to erase the snob attitude from 10 years ago. I think they are super helpful. Not sure about the Men's dept. but I have found all women's dept wonderful. I was actually pleasantly surprised when I walked in with a bunch of online returns and a super nice lady helped me return everything when she could have turned away to sell something. Lots of good people there. Just talk to them, you'll see how nice and helpful they are!!! read more

I was a little hesitant about going into Saks after visiting the one in Columbus but I decided to head in anyways that day. The store was a little barren that day (just like the Columbus store was when I visited it) so I assumed I would be trampled by sales associates, thankfully I wasn't and I was able to make my way to my section. Upon arriving I was looking at the sweaters that I was interested in when I was approached by a nice gentleman, Jim Bradlin. Jim helped me find my size, showed me the changing rooms and was patient while I tried on all three multiple times. We then proceeded to the register where he asked me about my line of work and told me about his experience in car sales, once it came to the usual department store credit card offer I simply turned it down and Jim was very courteous about it. I'm in car sales so I understand customer service and how long and boring the days can be sometimes but Jim nevertheless impressed me. I was planning on going down to the Burberry in Columbus to buy my fall/winter wardrobe but after receiving a nice handwritten letter from Jim I will be going back up to this Saks after finding out what days he works. read more

Saks delivers upscale & world-class customer service! The staff offers personalized shopping assistance without the pressure of buying. Each personnel gives a client ample time to decide on a purchase. This Saks at Beachwood, OH has been exceptional among other Saks in other cities. This is the only place I love to shop! read more

Wow, after reading the reviews it doesn't even sound like the same beechwood store I shop at, I work construction and will stop in there and shop in my work clothes, the staff is kind and helpful, I think any problems people have saying staff is rude or arrogant, is just their own imagination or insecurity ! read more

The customer service at Saks has improved recently. Happy to see progress! I recommend that you find 1-2 good sales associates and stick with them when you shop. read more