The People who work there are wonderful. So very helpful. My only gripe probably cannot be…read morehelped....I have the hardest time paying my loan there. I can't get the online web page or the automated number to let me pay without actually having to drive there. It's hard as a working mom to get there every month. I tried to snail mail once to save myself trouble, and it got there 3 weeks late (lol, not Eastern Banks fault). I know I get what I pay for and the rates and people are great. It's just hard.

We are a small Condo Association and we wanted to purchase some CDs to invest our Capital Reserve…read moreFunds and Eastern Bank has outstanding rates and options. Andrew Millard helped us thru the needed documents, signatures and funding the CDs in a very efficient straight forward process, much appreciated, no surprises. Also, we learned that as a condo association, we are self managed, that the association needs to file State and Federal taxes annually, Andrew copied back statements (back 5 years) for our accounts that were not available to us via the Eastern Bank website, the customer service was excellent, timely and far exceeded my expectations. All the Eastern Bank employees at this branch are knowledgeable, happy and have a "can do attitude" for their customers. I would highly recommend this team of professionals for any banking needs

The absolute worst website I've ever used I can't get on…read morefrom my phone ever I wanted to deposit checks remotely and it said unsafe site I tried on my iPad and I got the same message This a constant problem I received a phone call from the cu and it was so garbled that I just ignored it The called me by a completely different name and the name of the person calling was not the same thru out the messages I'm sorry but I think it's time to find a new bank

I have been a member of Bridgewater Credit Union, then they became Merrymack Valley and now…read moreBrightBridge Credit Union and so far this change is the worse one yet. I also have problems with the online banking and they are not a member of the NCUA or MCUA. The closes branch is 3 towns away. I used to go to St. Anne's when I needed an atm, but now it says that I will be assessed a $3.00 fee. I went inside of St. Annes and they looked at my Brighthouse card and said that BrightBridge is not a member of the NCUA or MCUA and it is possible that I may be assessed a fee. I plan to get my things together and change banks.

Love this BOA location! Michelle was so helpful to me on multiple occasions regarding bond…read moredeposits. She was informative, accommodating, and polite - which resulted in my experiences going very smoothly! I had either no wait or a minimal wait time each time I came here, so I could get my tasks completed efficiently. Every staff member I looked at or spoke to me greeted me with a smile and a friendly greeting. Will absolutely return here!

This has to be the worst BoA location in America! No tellers ever, long lines with only one counter…read morerep. They love to take your money and customer service is just horrible. Manager's are clueless also. I have a BoA Account on my phone for business and when I take a photo of a check from one of my companies to my BoA it TAKE TWO WEEKS TO CLEAR, SO I HAVE TO GO TO THE DRIVE IN AND WAIT FOR 45 MINUTES SO MY SAME CHECK CLEARS THE NEXT DAY TO COVER MY PAYROLL............ If we were not a multi-state company I would run over to Rockland Trust with all my business. They know customer service.

Staff is always great and always available to help you out. Hours work out for busy people!read more

Quick and painless ! Ingrid moves mountains as a bank manger to get stuff done! Usually a very…read morequick in and out experience

Vikas was a great help and made everything so easy and painless to understand to do. He showed…read moregreat kindness and care for me and my family

From the owner: Members Plus Credit Union has been serving members since 1940. As a non-profit organization we…read moreserve the community and various employer groups. Our mission is to provide quality, innovative, competitive, and secure financial products and services to our expanding membership.

STAY AWAY Unless you like risking getting Coronavirus!…read moreTake a look at the picture of the local branch manager and an employee ignoring social distancing. When I caught them doing it and took their picture, they refused to let me withdraw money out of my own account. It then took me weeks to get my money. Very unethical banking practices. PUTTING YOUR MONEY UNDER YOUR MATTRESS WOULD BE SAFER!!!!!

There's a guy named Marty there. The most arrogant, unhelpful, lacking in customer service person…read moreI've ever met. I asked for some simple help setting up an account and he put hurdles in front of every step. When I asked where I could obtain all the forms that he said were required to open a simple account, all he could come up with was, "Well, maybe you could Google it." Duh, useless as a rock. Go to the branch in the Stop & Shop. The people and the manager are much nicer and much more helpful!

Rude Rude Rude!!! Lori was her name just cold no smile. Not what i have Ever Expirenced from any…read moreother rockland trust! I think as a bank teller you should at least have good customer service. Very disappointed and I will be calling the branch directly! Maybe if the employees cared about customers then it wouldve been a pleasant expirence!!! Go to the rockland trust anywere but here! Lori needs more training. Rockland trust has always had the best customer service, this is a first and hopefully last.

Great service no fee checking they actually pay you if you go paperless with your checking always…read moregreat customer service I have been a customer for ten years I would never change banks

Been going there for years. They are great. The workers are awesome and will help you with anything…read moreyou need. Make you feel like family.

Excellent customer service! I am so impressed with the professionalism of the staff here. I've only…read moreneeded to call customer service a few times but each time they were prompt, friendly, knowledgeable and helpful.

I just experienced what I expected was going to happen after this "merge". I called customer…read moreservice, got the automated response, selected to stay on hold while waiting for customer service and 20 minutes I'm still waiting and having to listen to this annoying music. I've been a RFCU customer for about 30 and this NEVER happened before. My first casualty post merge. It's very disappointing. RFCU was always about good customer service. Today- not so much

I couldn't have had a worse experience with Rockland Federal. If you want a bank set in the Stone…read moreAge that makes you print, fill out, sign and return forms to get setup on Autopay, then loses the forms and doesn't each back out before reporting to your credit bureau, this is your bank. I have 820 credit and EXCELLENT relationships for both my business and personally. We are filing a complaint as well with the BBB and looking at other options as well.

Lost my debit card the other day. So I called an cancelled it. Went to the bank yesterday to get…read morea new card. Got the card, thought I activated it. Went to use it at a store and it didn't work. So I went to the bank this a.m. to try to activate it again. Didn't work so I went inside. They printed me up a new card. Still didn't work. While at work I got a call from an unknown number. It was Harbor One Plymouth (Heather) calling to tell me that my card was ready. My only complaint with Harbor one is there isn't one close to where I live.

Love, love, love this Bank! Best Customer service around. They are always super helpful and…read moreextremely understanding! Nothing like the big Banks, where you just seem like a number to them. We have our mortgage and all of our accounts with them! They also have freshly made cookies and coffee served on Fridays and Saturdays!! Such a nice touch!