We were coming to the Big Lots nearby when I saw this store. I'd been wanting to get this one item that my nail tech recommended. The store is large inside. It had a lot of merchandise, but was very neat. There was even more than one staff person working. They pointed me in the right direction of what I wanted. It was reasonably priced. I was able to use up a credit/coupon discount I had -- so it was even better... Good to know that this store is here -- in case I need something from Sally's in the future. read more

I visited this store to return hair color, developer and pre-coloring products that were recommended to me by the Sally's Hair consultant. These products did not work on my hair and I ended up with orange shading around my new growth. The daytime manager refused to take back the hair color since I did not have the box. Additionally, I paid full price and the product was on sale. Her assistant made a comment that I'm still getting money back- no, I'm losing money! Finally, they did exchange the products for those that the consultant suggested in today's consult. I think these people have a lot to learn about customer service! read more

easy to find everything! the employees were super nice and a great help! my hair came out great!

As an Instacart shopper, and a male who doesn't use beauty supplies, I was lost immediately as I entered the store. They have a plethora of products in any brand you can imagine, and my 12 minute timer surely was not going to suffice for this trip. Luckily, Gianna (the store associate) took her time and attention away from her stocking duties to walk me through the store in less than 10 minutes to get about 10 different items. She was kind and thoughtful and the epitome of excellent customer service! I hope her management team can see this and recognize her, because she deserves it! Thank you for the great customer service! read more

Being generous with 2 stars. Staff talks among themselves, no offer to be of service. I needed new hair brushes and I was obviously in the way of the lady restocking shelves. I really felt unwelcome. Wanted to purchase shampoo and conditioner. Went to cashier for help as none was coming from the 3 staff members throughout the store. I'm a Celiac and asked for Gluten Free brands. What a joke. She knew nothing about the ingredients. I bought 2 brushes and left. I won't be back. read more

DO NOT TRUST THIS STORE WITH YOUR MONEY!!! I never have had to do a better business bureau complaint report nor an FTC claim report on a store before. RED FLAG if you ever have to make a return here because they don't give your money back! And I've never felt so dumb and cheated like I have since shopping at this very location!! I made a return on a purchase and I blind sightedly made the assumption that my funds would return to original form of payment. Which was my debit card. I left the store thinking just that! Little to my knowledge, the dark haired old lady that works there gave me a cash refund receipt. And I later that week came to find it meant, that, cash was refunded to me. IT WAS NOT! I NEVER received my money back!!!! She now not only refuses to admit she made a faulty error, because not only did she not make the refund to original form of payment. But she refuses to admit she never gave me my ACTUAL MONEY BACK!!!! These people are crooks and have zero ethics when it comes to client and business relations. I gave them a month in chances, and even had corporate conduct an investigation. They are all cleverly covering up their tracks just to be in compliance. And it's disgusting!!! PLEASE be safe, and don't entrust your hard earned funds to these thieves. You are better off shopping at Amazon. This NEVER happens with online stores. I am done with Sally Beauty retail for life!!! read more

I've been going to Sally's every 2 weeks for years. I usually never go to this location but Im Glad I did because jackie was the most helpful employee ever! She just volunteered lots of helpful tips about the extensions I purchased, and she was overall such a pleasure to be around. read more

Rude staff, closes before they are supposed to. Need better employees. Kind of annoying. Every time I come to this one they are closed or the hours have changed. Save your money and just buy your stuff on amazon because going in isn't worth your time. read more

The woman at the desk was slow At opening up the store. She said she got there 45 minutes before opening and she wasn't ready for business. We had to wait in line for at least 15 minutes while she counted her drawer out and got ready for the day. Not good business sense at all read more

I have been going to the Royal Palm Sally's for a few years now.... from my first time going in as a mom of 9 totally out of touch with the world of "taking care of myself" they have been absolutely helpful!! Second to none in my book. And it's not just one particular person. All the staff I have run into or I have heard speaking to other people have been highly knowledgeable and caring. And if they don't know... which is rare.. they will still take the time to help you read the box. They have great prices, AWESOME products and the most SUPER SWEET & HELPFULL Staff, I recommend this SAllY's to anyone!! THANK YOU LADIES!! YOU DO A GREAT JOB!!! (even when someone is having a bad day.. Keep up the AWESOME work!!!) read more

Not one person spoke English, I know being in south Florida learning Spanish is a must but how do you have a store and none of the employees speak English? I ended up leaving since no one could help me with my questions read more

I finally found this location on yelp, yay! I was in the store last Friday for my birthday looking for hair extensions somewhere for the night out. Luckily I was the first person in the store because they just open for the day. The employee at the front desk was very friendly - at first she was quiet but then when she realized that I wasn't just dillydallying inside the store she then became really friendly and helpful. After I paid for my belongings she told me that I was able to get a free item in the store due to spending so much amount of money but unfortunately they didn't have that item in the store so she was going to write me a rain check well hours later as I'm driving around town she give me a call herself and tells that she didn't indeed find the product and that I'm able to come in anytime and pick it up. Thanks. I will definitely be back. read more

There was a woman who works there and she was just incredibly rude!! My sister and I were looking for a light brown or ash color and that woman gave us her uneccesary opinion, she said that color wasn't going to work for us and the fact that we couldn't pick what we wanted because the lady would just be looking at what we were picking!! Like that's none of her business!!! She was elder had wack hair and glasses and she had a horrible attitude!! read more

Be sure to check the return policy before you buy! I couldn't return unopened hair that I ended up not needing for my daughter's recital. They showed me where the back of the receipt says no returns...a lot of good that does since you had to have already bought it to have a receipt! A little customer service would go a long way for this store. read more

This place sucks. I ALWAYS regret going here every time. I don't want to wait in line while cashier is chit chatting with someone at the register. Officially done. There was a line of more people behind me and the other girl at the front just said she was going to leave. Horrible customer service. Always and forever. Tired of trying. I'd rather go to ulta and pay more. read more

Associate Andrea was extremely helpful to me. She has been working there for a long time and she showed me extensions, wigs and wig brushes as well. She was very knowledgeable. She is always smiling and provides excellent customer service. I sincerely hope that the Management realizes what a "gem" she is and a fine representation for your store!! Thank you Andrea! read more

So I've been a Sally member for 3 years. When I renewed my membership at the Jupiter location, they told me they were out of "stickers" to put on my card but that it will be recognized in their system the next time I go. Fine, no problem. I go to visit the one in Royal Palm and wouldn't you know, the "system" says it expired in May. I explained the situation and the lady behind the register called the automated service and said that it was still expired. I again told her what the other girl at the Jupiter location told me and she just shook her head no at me. I shook my head yes at her and finally I told her rather than arguing with her over a measly 5 bucks that I'll just pay full price. Bottom line, even if I WAS lying about a stupid membership, you don't tell a customer they're lying. I believe in second chances, so they get one more. No one likes being told they're wrong..especially when you know you've paid. I would have given a GREAT review on customer service over the incident had they have granted the discount this one time, but customer service must not be their forte. read more