This time I do have a complaint...
DO NOT GO TO THE HAIR…read moreSTUDIO ON 4TH ON SOUTH SIDE BETHLEHEM!!
I went there to get my hair colored purple on May 23, 2018 for the first time. The girl who colored it was there alone. She, apparently, thought she used a permanent, locked in color, as I specifically asked and was told it was. The cost for a double process? $ 130.00...okay fine...my friend paid for it as a gift for me...within less than one week, Wednesday to Sunday, a total of 3 washes, the color was completely gone!
So, when they reopened on Tuesday, I called and spoke to the manager. She said I had "porous" hair and that's probably why it had washed out, but agreed to redo the color. So, on Wednesday, May 30, 2018, I went back for a recolor. I was told by the manager at this point that the stylist was mistaken, that the previous color used was only semi permanent (although even that should still have lasted 26-30 washes). But that on this day, a permanent, Matrix color would be used.
So, I go home with purple color again. I purchased special matrix brand shampoo and conditioner from the salon (even though I had used Pantene color lock shampoo the previous coloring) , to ensure it would stay in longer and the following Friday even went to a different salon (as they don't carry this) and purchased a specially made color depositing conditioner to use between shampoos. Well, you guessed it...in 4 washes, it was out again!!!
I called and spoke with the manager again, asking for a refund, which she refused. She first said that the stylist used a locked in color, then back peddled and said it was again a different b4and, but semi permanent color used the second time. Her only solution was that she would go out and "purchase a permanent locked in purple color as,we don't carry it here at the salon". As it was my only recourse, I agreed. My friend who paid for it is from Pittsburgh. She called yesterday to demand a refund. The manager refused to take the call. So she called again and spoke with her today.
She is still refusing a refund, and is today again saying it was a permanent color used and it is my hairs fault the color came out within 4 washes!!!
This is complete and utter bs!! We paid $130.00 for ABSOLUTELY NOTHING! The manager was supposed to call me when she picked up the "new permanent color", which she never even went to get. So, now, my only recourse is to call out the salon on their poor quality and even worse customer service and satisfaction!
I now need to go elsewhere and pay again to get my hair colored a 3rd time. My sister has a wedding coming up and I'd love for this to be settled way before this happens...
Please if you can, copy and share this! (Idk how to make this shareable) Do not waste your hard earned money getting services at this salon. Satisfaction is NOT guaranteed!
