Kayla did an amazing job colouring my hair! I did peekaboo highlights (bottom half blonde, top brunette), and she helped me through the process since I didn't know what tone I wanted to end up with. She was super patient, friendly, and helpful. Very happy with the results, and will definitely be back for similar services, root touch ups, etc. would recommend! read more

Trying a new place for a haircut is a gamble. Sure, hair will grow out if the cut is atrocious, but wrangling it in the meantime is a daily pain. After a not so awesome haircut elsewhere, I decided to try Ulta, a place I had had luck with in the past. I was thrilled when I called and was able to get an appointment the same day, and even more pleased when I arrived and met my stylist. After describing what kind of a haircut I wanted to the stylist (length, ability to pull into a ponytail, etc) and showing a picture of a time I had gotten a great cut, I could tell that she "got it". She pointed out my current choppy layers that I wanted blended better and described how she would go about remedying it. I relaxed and let her trim, and the end result was exactly what I had envisioned. Now I have manageable, beautiful hair that makes me happy, to last until the next touch up in a couple of months. Unsure of where to get your hair cut in Ann Arbor? Check out Ulta, and I hope you'll have just as positive of an experience as I did! read more

I just got a great cut and bonus style from Kendra. My hair felt so soft and bouncy afterwards - and my curls lasted through a humid trail ride under a cowboy hat. Not sure how she managed that. I styled it myself the next day and I still like it. Hooray! read more

My second visit and the coupons (they sent in the mail for joining as a member my last visit) are not applicable at all for the two items I purchased toady (grand total $40). Very easy to find loads of stuff here to fill that overstuffed makeup bag of yours. The cashier's demeanor mirrored my own sentiments about being there: don't wanna but sorta gotta do it. I'm not a makeup junkie so perhaps my patience for these sort of places is not what it needs to be. read more

I got the best highlights from Kelsey and I highly recommend going here. She meticulously highlighted my hair and I'm thrilled. I'm usually hesitant to get my hair highlighted because of the price but it was very reasonable and I'd say I'm hooked now! If you want awesome highlights in a professional friendly environment, go see Kelsey! read more

I love the convenience of this place . Prices are great for all the services they offer. A friend recommended i get a hair appointment with Monica .She is always very nice and my hair always turns out great. While getting my hair done,i noticed they did eyebrows. Was able to get an appointment with Abbie that same day and she did much better than any other place in Ann Arbor that i have gone. Everytime im in Ann Arbor i make sure to stop in . Highly recommended read more

I had a makeup class at Ulta's on Washtenaw in Ann Arbor. The instructor's name is May and she is a true professional. I listed my skin concerns and then she addressed each one always giving me choices. I found her to be friendly, polite and patient. read more

Awesome staff, came here for a hair cut and my girlfriend to get her brows done. Everything was well priced and they did a great job. Annabelle the stylist killed it for the hair cut, couldn't recommend it more. read more

The absolute WORST On Thursday, Nov. 21st, 2013, I decided to stop into Ulta for what would turn out to be my first and last time. A former colleague of mine had went to work for Ulta and I remembered her telling me all about how they had a "brow bar" inside so I stopped in to have my eyebrows waxed on my lunch break. The moment I stepped in the door I was greeted by a red-head woman behind one of the registers. I told her what I was there for and she then informed me that she was in charge of the "brow bar" in what I felt like was a snooty way - not a how-can-I-help-you kind of way you would expect. LEAH lead me to the brow bar, where I waited for at least ten minutes before she brought me two forms to fill out. I waited another five for her to finally get started - mind you there were only a handful of customers in the store at the time, which she also acknowledged later during our conversation. From the time she started prepping me (cleaning the area, etc.) I felt like she was kind of rough - almost like she didn't want to touch me or something. Anyway, I told her all I needed was to have my brows waxed/arched, but she explained to me the mapping process - where they fill in the brow before they even do anything, and how they do things a little differently there at the brow bar. So here I am thinking I'm getting a little more attention, like I'm being pampered, but then she started cutting them with scissors and all this extra stuff that was totally unnecessary - considering my brows weren't even that thick to begin with. Oh, and let's not forget the fact that she cut off ¼ of my right eyebrow and instead of apologizing or making me aware of it she covered it up with concealer and brow powder as if I would never find out! While the shape of my brow was nice, people kept pointing out that my right eyebrow looked A LOT darker and that it came a little farther over than it should have. So I wiped the makeup off when I got home and what I saw was amateur and just downright insulting! Not to mention she burned me under my left eyebrow, she never offered me anything for the burn. Not even so much of a tester to cover up HER mistake! There is no reason why I left there paying full price, let alone anything at all! I rarely write complaints but this is unacceptable on so many levels. You need to be prepared when things like this happens. And what I REALLY don't appreciate is how she played it off like it was no big deal and felt the need to remind me that "I signed the waver saying I wasn't using anything with retinol on my skin, etc" (which I am not). And this is the person who is supposed to be in charge of your brow bar? ARE YOU SERIOUS? When I called, I spoke to one of the store managers named Dawn, who insisted it was a "non-burning wax," and made me feel as though the outcome was somehow MY fault. Once we agreed upon a refund, I had to drive all the way back to Arborland to get my money back. Her and one of the other managers, assured me Leah would be "coached to," but I'm sorry, to me, that is not good enough. Her mistake cost me time and money - two things I was trying to save by coming to here. I went in looking for a confidence boost and walked out feeling foolish and embarrassed. When I left my brows were filled in super thick and boxy - something I specifically stated I didn't like nor did I want done. Now I HAVE to do it just to feel comfortable in public! The next day I had to drive to Briarwood before work. In the end had to go to Sephora, spend an extra thirty dollars for brow powder and an applicator brush, making my $20 wax job come out to over $50! And to make matters worse, it's one week before the holiday season! Needless to say, the ONLY thing I'll be recommending about ULTA to my friends is that they DON'T go there! P.S. It's now Sunday and I have YET to receive my refund. . . read more

just got my eyebrows done by Leah and they're amazing! I'm obsessed. I've always went to the same place but I didn't have time before my trip to Vegas so I took a leap of faith and made an appointment. Leah was so fun and professional. I love the end result! I left a 40% tip and I'll definitely be back!!!!! go to Leah! :) read more

I wish I hadn't decided to book a haircut here. Since I could get in on the day, I scheduled a 6pm appointment online and got a confirmation text shortly thereafter. I should have waited and gone to Douglas J. I got another text at 3:30 pm asking if I could come in at 6:30 or 7:00. The person texting said that the stylist was running behind and that they were trying to help her. After a few more texts back and forth, I went in at 6pm. The stylist said she started at 4pm. How could she have been running behind at 3:30? Turns out my stylist was very inexperienced and needed assistance (from the woman who was texting me) to complete my cut. And the cut isn't very good. Buyer beware. read more

Grace is amazing!! She's such a sweet heart and she knows what she's doing. I've been going to her for almost 6 months and I definitely recommend her! read more

I got my eyebrows waxed and tinted here, and it was a really positive experience. No waiting at the Brow Bar. $32 before tip. I'll be back in a month to do it again. read more

I don't understand why this place is listed as "pricey." They always have coupons for salon services, and if you don't have one with you, just ask. Haircuts from $20 and color from $43 is pretty reasonable!! I chose Ulta because they had next day availability, and I had just gotten the worst haircut of my life at another salon. It looked like a Carol Brady shag, when all I wanted was a trim. I hate spending so much money on my hair, but this needed to be fixed. Now. So I booked online (so easy!) and made an appointment with Adrian. Adrian completely understood my predicament, and was really funny and sympathetic about it. He softened up the layers and cut the straggly ends off the bottom. It was a vast improvement -- I will definitely be going back! read more

Store is very clean and the workers are friendly as well as helpful. Items were easy to find as well.

The only reason I am giving them a star, is because I cannot give no stars. The service i received at the Ulta Salon in Arborland Mall was HORRIBLE. The girl I booked with with Kirsten, supposedly had experience with thick hair. When I arrived, she had an attitude from the get-go and acted as if she had never styled hair. While washing my hair, water sprayed on my face the entire time - leaving me with make up running and smearing everywhere. She did not cut/trim my hair, as requested - I still have my split ends and it's the same length. She did however, use dull thinning shears and ripped hair from my scalp. It was a painful experience. After she looked at my hair several times, seeming puzzled and confused, she attempted to blow dry part of it. After only about 5 minutes or so - not using any product on my hair or attempting to style it, she said she needed the chair I was in because her next appointment was there and I needed to go. I was so insulted. And shocked she even wanted me to pay for it as well as book another appointment! Other customers and employees just gazed at me, which was even more uncomfortable and I knew it was much worse than I thought. I have NEVER left a salon in tears and looking worse than I did prior to my appointment. I did call and speak with the salon manager since, who has offered to do my hair personally as well as provide some sort of discount for my next appointment. If it's not free, I will NOT return. Don't say you can handle thick hair when you cannot. I would suggest not booking with Kirsten, unless you don't mind a bad attitude and poor customer service skills. read more