I am very disappointed with Bell Tower Salon Spa services. They changed my appointment for a 90…read moreminute Hot Stone massage 3 times without a valid reason. I received a TEXT from Bell Tower (610)372-6379 on 1/26/26 at 4:40 pm that stated: "Good afternoon Marie. This is Cynthia, Guest Service Coordinator, at Bell Tower Salon Spa. I am reaching out to confirm your appt tomorrow (TUES) 1/27/26 for a 90 minute Hot stone massage with Paige at 9AM. I tried calling you but there is a temporary error message instead due to a cancellation Paige has later in her day to help streamline her schedule more efficiently? Kindly let me know at your earliest convenience. Thank you." I responded with a TEXT: "Yes on 1030 am tomorrow is good. Thank you." I received a TEXT back: " Thank you for your TEXTING Bell Tower Salon Spa. You have reached us outside of our business hours. We will respond to your text message during our Guest Services hours Monday through Saturday 9:00 am- 5:00 pm." (So why was this message sent at 4:40 pm then? Why was this sent so late?? Bell Tower said they will respond to my text but did not do so immediately.) I received another TEXT from Bell Tower salon Spa at a different number (855) 661-0746 on 1/26/27 9:06 am that stated: "Bell Tower Salon Spa: " Reminder your appt is Tuesday 1/27/26 at 9:00 AM. Please call or TEXT if you need to cancel or reschedule to not acquire a cancellation fee." I responded with a TEXT: "Yes." (To confirm) On Tuesday 1/27/26 I arrived at Bell Tower Salon Spa before 10 am thinking my appointment was for 1030 am. I was informed by the front desk that my schedule was moved to 12:45 pm that day and a TEXT was sent to me the SAME day as my schedule!! This is unacceptable and unprofessional to change my schedule time 3 times!! I checked my text in front of the clerk and I saw a TEXT was sent to me the same day of my appointment on 1/27/26 at 9:19am from (610) 372-6379 that stated: "Good morning Marie I apologize for the confusion but due to the late confirmation the appointment was not moved and the 1030am spot has been filled. We can move you to James at 12:45pm or Paige at 2:30 pm." This message was texted twice at the same time. 1. I did not ask for and I would not want a male for a massage therapist. That is my choice, the customer's choice! 2. I left my house by 9 am to do errands before my appointment time which was supposed to be by 1030 am. 3. When I spoke with Joanna ( Manager) to explain this, she told me that the system does not allow for the staff to see my response back to Bell Tower. I questioned her response and said, "How do I know what you are telling me is true?" Then I showed her my the texts that I received the messages and I responded back by texting. Joanna kept quiet and I knew she lied. 4. Joanna could not explain why my scheduled time was bumped 3 times when I questioned her. 5. Joanna apologized and stated, "We screwed up." 6. The blonde clerk did offer to have Paige give me a 30 minute massage, but I said that should have been a complimentary massage. The clerk said, that I would have to wait for Paige at 2:30 pm and offered a small discount. This was unacceptable and my time and trip over Bell Tower was wasted. Who authorized this change? My time was jeopardized for the convenience of the staff to "streamline" her schedule?? Is her time more important than the paying customer?? 7. I explained to Joanna that my husband has been a long time customer, buying gift cards for the last 5 years for our family and friends, but this will need to stop! 8. I am disgusted with how management handled this issue. This is poor customer service, poor time management, poor satisfactory and poor leadership. This was not handled well!! 9. I asked for a full refund on my gift card and will not return to this place. This was a first and last time for me here. The customer service here is disgraceful!!

I had two fantastic services last week: a facial with Jamie and a message with James, both of which…read moreI absolutely loved. They are both very professional and great at what they do. Jamie gave me the BEST scalp massage! (Yes, it messes up your hair, but it is SO worth it when you have a facial). And the rest of the facial was equally lovely. It was very relaxing and my skin feels fantastic. James gave me the BEST foot massage, as well as a total body massage! He is strong but uses just the right amount of pressure. I have had many massages over the years and including the foot is rare. To me it is such a treat! (Kind of like a scalp massage during a facial.) The whole massage was a treat, and I came out of there feeling like a noodle. The Spa itself is very nice. The accommodations are appropriate and the staff overall was great. I live about an hour and 15 away; I picked this spa because I was meeting a friend halfway. I enjoyed myself so much that the hour plus drive won't stop me from returning.

Good service barato y servicio rapido buen trabajo yo fui por un corte de pelo y me gusto sali…read moreBella se que voy a volver

i recently got over covid and been fighting depression, tried these guys out and i must say Chantay…read moreand i didnt get guys name but when i say good vibes , I mean good vibes- loved my cut came out feeling brand new and most importantly their professionallism when a irate lady started rudely mentioning how long she was waiting, mind you she was late to her appointment to begin with, but they handle her professionally and didnt let the atmosphere vibe change... i will be recommending and i will be returning for updates

If you need a perm, ask for Aaron (hopefully that is spelled right). Everyone is very friendly and…read moreopen. I'm used to sitting in awkward silence but we had great conversations. Warm environment and friendly atmosphere. Now to the service- quality was amazing. Best perm I've ever gotten and insanely reasonable prices. I'm used to smelling bad after a perm but no residual bad smells! Very experienced professionals here. There is no where else I will go from now on. Very impressed and satisfied with my experience.

When the shelter-in-place orders are lifted, I can't wait to make an appointment at my favorite…read moresalon! The atmosphere is fun and modern and the staff rocks. While you're getting your roots done or your bangs trimmed, they'll offer you a soda, coffee, glass of wine or beer. They have magazines available while you wait too. The price is great for the entire experience and this staff knows their stuff. My favorite stylist is Erin (I followed her from her previous salon to Salon Flo), but really the entire staff is great and friendly. Pro tip: be sure to make an appointment and schedule your next one while you're there! Parking is available behind the building via a one way street (enter on the side by Flannigans).

I started going to Ron Fierro's salon a few months ago. I've been plagued with damaged and…read moreunmanageable hair for years. After just a few sessions, my hair looks and feels fabulous. Ron is extremely talented, his cuts are amazing. Kendra applies my color and also does a terrific job using wonderful tones that compliment skin tone and eye color. Their great work is evident by all the compliments I receive. I also love the way Ron coaches and offers tips and tricks. The salon itself is beautiful and relaxing and of course the Aveda scents are amazing. A visit to this salon is a true spa experience.

I have been going to Ron Fierro for 25 years. Have been through all phases of short haircuts, long…read morehaircuts, perms, color, highlights etc. He is fantastic! Always up to date on new techniques, he is innovative and informed. He travels to courses frequently. Ron really listens when you have a request, he makes suggestions and delivers what you want. Usually it's better than you imagined. He has a great sense of humor and the staff are pleasant and helpful. The salon was recently renovated and it's lovely. The atmosphere is peaceful and relaxing. You will enjoy your visit and walk out looking and feeling great.

I wanted to find a new stylist and I found Citrine Salon by Kimberly on Yelp. I visited her website…read moreand was drawn in by the beautiful pictures. Citrine is a clean and cozy hair salon. Kim has many years experience and it shows in her work. She educated me on how to keep my hair healthy at home and did not push products. I brought my kindle with me and did not even open it. Kim and I talked the entire 2.5 hours about books, cooking, and music. It was a lovely experience and I look forward to becoming a returning customer!

Kimberly is THE BEST! She took the time to speak with me on the phone about my appointment. Had the…read moremost fantastic consultation and I'm super grateful! I had a cut just two weeks before elsewhere that just bummed me out. Kim talked to me about what I wanted, we looked a pictures...and I LOVE how she cut my hair!!! I received SO many complaints and that is just a really nice feeling. The salon is absolutely beautiful, stylish, an elevated experience and a welcomed retreat during these times. Kim take only one appointment at a time, so I felt so safe with pandemic restrictions. The 40 min drive was a no-brainer when I can sit in the chair and just enjoy the experience. I highly recommend seeing Kimberly at Citrine!

Like this place for pedicure- very chill, laid back, atmosphere without being too business driven…read morew/ high pressure tactics & upsells. Never feel rushed or disregarded. No assembly line here. Angelica appears young, but will take direction & honor requests with little bit of prodding. She has calm, easy-going, no drama, energy. Find her to be cautious, but genuinely interested in doing a good job & focused on service not her phone or coworkers. Reasonably priced, decent selection of colors, comfortable chairs. Give Lisa's a try. Will continue to patron so long as service remains solid. My best pedi experience in area.

Gel toes are at a good price point, Jenny is amazing and gives a great foot massage as well as…read morebeautiful toes!

Sammy at the West Lawn location has been doing my cut and color for years. She does great work! I…read moreoften have her do waxing, too. Not a fun time anywhere you go, but she's quick and accurate. I've had others occasionally and have never had a bad experience.

Sam is amazing with color and scissor work! Find her at the west lawn location…read more They took care of all my needs there. The prices are fair.