This a great place for all ages. The event center is brand new, clean and inviting to all…read more Definitely a place that I would have a birthday party or special event. Staff is great and accommodating. Thumbs up for me.

Great place for photo shoots the owner very nice gentleman very friendly this place offers other…read morecool stuff check it out

From the owner: Events Venue - Weddings Gardens. Bridal House and Photography Sessions.read more

My daughter was supposed to have her quicenera in April 2020, but then the pandemic happened…read more Nevertheless, on 01/29/ 2020 I had paid the venue the full amount of $8500.00 for 400 guests. I also paid an additional $200 of $400 for a snack table, for a grand total of $8700.00. We chose Sun Palace because it is very spacious, has a huge dance floor, and several restrooms. However, on 03/18/2020, the quincenera was placed on hold due to the pandemic. In September 2020, we began discussing possible future dates for quincenera, with a possible date in April 2021, contingent on pandemic. In January 2021, the venue was still apprehensive about setting a solid date. In March 2021, my daughter no longer wanted a quincenera. The time of her wanting such an even had passed. When I called the venue to see if I could get at least most of my money back, they refused and stated that they were not giving ANYONE their money back. They said I could use the venue for another event. So, we decided to use it for my son and niece for a combined graduation party. Although I knew $8700.00 was way too much money for a graduation celebration, I had already paid for it and I was empathetic of what the pandemic had cost several businesses. We had my son's and niece's graduation party in early June 2021. Although the place looked lovely, as it is already a beautiful place from the inside without decorations, there were many things that were extremely disappointing. Let me start by saying that I do not like to send any negativity into this world and this is the first negative review I ever write - and that's because I am in my 50's. I was compelled to write this review because I feel a responsibility to warn others. The first thing I noticed were the two tiny cakes on display. Because I had paid for a quincenera cake for 400 people, I expected more and was concerned that it would not be enough for invitees. So I asked the staff if there was more cake in the back and mentioned that I had paid for a cake for 400 people. Staff looked surprised and called the owner. I spoke to the owner over the phone and she told me that she had stepped out because she was at Sam's, that I was lucky that she had done "the favor" of making the two cakes the way we wanted, for me NOT to discuss with her staff about any of my concerns, and that she knew what she was doing. She said not to worry about the cake, that there would be enough cake, and that there was more cake in the back. I felt as if I had just been scolded and wondered why her staff did not just tell me there was more cake in the back. I estimate about 150 to 200 people attended. The event center only had one person to serve the guests, both food and drinks. Consequently, I became concerned whether or not the guests were getting their food. I had three guests complain to me about the server's rudeness and some asking if they could have more tea. I am not sure if this is customary, but the venue people were cooking the food in the kitchen as they were serving. Consequently, batches of food were coming out at a very slow pace and the portions were very small, like for a child. As a matter of fact, we were supposed to be eating by 7 p.m. and did not begin serving until 08:30 and were still cooking at 10:30 because not everyone had been served. Because I had paid for 400 guests, I was blown away when they told me that they had run out of food, claiming that they had served 400 plates to the estimated 150-200 guests that did show up. Then, they closed the door to the kitchen. Towards the end of the event, I found out that at least two couples did not get ANY food. The venue and us had agreed that the $200 that I had paid for the snack table would go to "pan de polvo" cookies to compliment the cake. However, they served chocolate chip cookies. After the event had started, family observed the owner getting off the car with bags from Sam's. Although my son and niece had fun and the guest stated that the place looked beautiful, if you ask me if it was it worth $8700.00, I would respond, hands down, definitely not. I feel the venue cut several corners, took advantage of our vulnerability during the event, and did not fulfil the contract. However, let me go on record and say that my sister-in-law used this venue for an event about three years prior and her experience was completely the opposite. As a matter of fact, I consulted with my sister-in-law prior to booking this venue. I'm not sure why my experience was so different, but it was. I will say though that, I will never use this even center again and will warn others if asked. I booked this venue so I too could enjoy my son's and niece's graduation celebration, as they were supposed to take care of everything. However, I could not and did not enjoy the celebration because I was concerned about the food, cake, drinks, service, and basically...EVERTYTHING they were supposed to take care of.

I had a wonderful weekend stay overall. One thing I notice immediately in hotels is the smell, and…read morethis hotel was very clean and fresh the moment we walked in, no musty odors at all. The elevators worked smoothly, which I also appreciated. Our room was great. It was already nice and cold when we arrived, smelled clean, and everything looked spotless. The shower had excellent water pressure, and I loved that they provided complimentary Dove products for the shower as well as hand soap and lotion. I'm a big fan of that brand, so that was a nice touch. The towels were also surprisingly soft, unlike the scratchy towels you sometimes get in hotels. The only complaint I have is about the breakfast. When I went down around 8:30 a.m., quite a few items were already empty and not being refilled even though breakfast didn't end until 10:00 a.m. Some of the juice flavors were empty, and several food items were out, so I didn't get to try everything. The tables in the seating area also had crumbs and were a bit sticky. Aside from the breakfast area, everything else was 10/10. The cleanliness, comfort, and overall atmosphere made it a great stay.

Terrible experience! Elevator was not working, no shampoo in the shower, carpet looks old and…read moredusty. The water would not drain in the shower. It was like taking a shower in a puddle. We had never had a bad experience at a Holiday Inn until we stayed in this hotel.

Great museum. Our family enjoyed the visit…read more Well kept, lovely architecture, and informative.

Absolutely captivating. I've been to museums across four continents and twenty countries. This…read moreplace is absolutely world class. For children or adults it's a must-see when in the RGV!

We were in town overnight and decided to stop here because it's brand new and close to where we…read moreneeded to be. A mixed bag. It is new, so that's a plus, sort of. The rooms are all designed with a full size refrigerator, stove, dishwasher, etc. so you could cook food if you were here for an extended stay. For a new hotel there are quite a number of areas where the finishing is just not done properly, especially for new. The staff are all pleasant. When we checked we were asked if we wanted a 1st, 3rd or 4th floor room. We opted for 4th. When we entered our room, the was a very odd musty, almost mold-like smell but we figured maybe just a 'new hotel' smell. After about 20 minutes the front desk called to see if everything was alright and we thought that was great service . . . until later. After leaving and returning to the room that smell was just bad so we went downstairs and were told 'that's why I called because they said to only use that room as the very last one'! Okay - so they knew there were issues? At any rate we got another room on the 3rd floor. We went out for the evening and came back and there was the moldy type smell still - not as bad as with the first room. Over - room was okay but we woke up with sinus issues due to the moldy smell - something is definitely wrong with here. Our adult kids (who also stayed here) had the same issue. The room has a thermostat on the wall, but it is not connected to anything, and the air-conditioning is from window wall unit that you adjust the temperature at that point. The breakfast buffet was actually pretty good with a decent variety of food, so we can't complain there. For whatever reason they have chosen to make what was clearly designed as a self serve breakfast buffet into a employee gets everything breakfast buffet. This does tend to slow things down. Fortunately, the lady who was working, the Buffay was very helpful and very pleasant, so props to her. Overall, not a bad stay not a great stay. For a new hotel it was a bit surprising not in a good way. They've got to figure out what the musty, moldy smell is in all the rooms or this place will go out of business very quickly.

Work brought me to the valley recently. Loyal to the Marriott brand, I chose TownPlace Suites…read more Pros: Clean hotel. Room had all the amenities, and more (refrigerator, stove, microwave, kitchenette, etc.). Comfortable bed, clean bathroom with a standup shower. Location is convenient with nice restaurants around, grocery stores within a reasonable distance, and quick access to the interstate. Cons: My only complaint was that the room did not stay cool very well. The room had a thermostat on the wall that did not communicate with the window unit very well. I had to manually adjust the temperature on the window unit itself, and it would randomly cool the room off. Many mornings I woke up covered in sweat. I would definitely stay here again. Next time I will address the air conditioning issue if I stay again. I recommend this hotel if your travels bring you to the valley.

Don't try calling the venue. Phone always goes to voicemail. When you do get to speak to owner…read moreshe's to good to be bothered. She's rude! Does not follow through on what's agreed on the contract. Instead of a beautiful balloon backdrop; we getting a curtain. Venue was suppose to open one and a half hour before event starts but owner does not know how to time management. So now we rushed to get thing settled before guest arrive. Save your money and spend it on another venue who's great full for the business and values customer service.