Really pleased with my experience for a hair cut and blow dry. I took a chance in a new stylist…read moreafter reading the bios on their website and she was amazing! I went from long hair to short. She was confident and offered great suggestions. The wash and scalp massage was incredible! So happy with my cut. I booked a color appointment in a month!

Once again, I'm leaving this place disappointed. Not with my service, because the stylists &…read moreaestheticians are ok, but the front desk is a hot mess and make for an incredibly bad experience. In January, they were running a promotion for the spa - spend $50 in Jan redeem for $100 in March. So at checkout I asked about it and said, "let's do it." I asked to go ahead & book the service. I paid the $50 and booked a facial for March. Never had a facial there. Don't know the people. Just wanted to use my promotional balance. Well, conveniently I was booked with someone who did not qualify for the promotional balance. Didn't find out until it was time to pay in March after the service was performed. So I paid $250 for a 30 minute service that should've cost me $150. On a previous trip, I spent THIRTY ONE MINUTES booking a next appointment for a highlight. Not 31 minutes waiting, 31 minutes booking. It literally took her that long to find a time that worked with my stylist 3 months out. The front desk staff is totally incompetent and the business doesn't operate with integrity. So disappointing.

This business is not reputable!!…read more In July, I purchased a package of 3 microcurrent facials, including tip, with Barbara (the owner). I had one facial on 8/8. When I called on 9/2 for another facial at noon on 9/24, Barbara booked me for 1pm instead. On 9/5 I called back, and spoke to Barbara, I told her AGAIN that I couldn't do 1pm. So, I she rebooked me for October instead. However, the original incorrect Sept appointment was never canceled (I kept getting text messages about it and had to call AGAIN on 9/22 to get it canceled again), and the new Oct appointment was never booked!! On 10/14, I called AGAIN and this time asked for a refund for the remaining two facial ($164) as I was unsuccessful in getting them booked. The woman on the phone put me on hold so that I could speak to the owner. When Barbara came to the phone, she said she wouldn't give me a refund and would have to talk to the owner. I said, "You ARE the owner, and I know you can give a refund." She said she had to talk to the other owner (aka: her husband, Ron) and would call me back right away. That was 2 WEEKS ago, and I yet to receive a phone call.

It's worth the drive for me to have my hair done. Michelle is great! Everyone has been so…read morepleasant. She is excellent with cut and color!

I moved to NC 4 years ago and dreaded finding a new stylist. Willow Salon came highly recommended…read moreso I booked a color and cut with Jennie. It's been 4 years now and Jennie is still my go-to stylist. Everyone in the salon is welcoming, responsive and knowledgeable. If you are looking for a new salon, can't say enough about Willow.

Willow Salon has the best hairstylists around. They always do such a great job. My hair always…read morelooks amazing when I leave. I will be going here forever!

Love my nails every time! All the ladies are so sweet. One time I accidentally chipped my own nail…read morea few days after getting them done, and they fixed them for me with no charge -- even though it was completely my fault. Always cute designs by the talented ladies. 5/5!

I walked in for a manicure and a pedicure and got special treatment from Nicole. Very reasonable…read moreprices for an extraordinary experience. Paraffin wax treatment was so nice. I would recommend whole heartedly!

This salon needs some serious oversight by management. An owner from Charlotte needs to be in the…read moresalon more regularly to be sure customers are treated as paying clients. I made an appointment on October 23, 3025. I spent over 30 minutes on the phone going over the appointment- who was coming and what I needed. Not to mention my children have been clients at Modern since November 2024. When I arrived my appointment I was informed Hannah S doesn't honor kids rates. I replied that I'd had this appointment since October and this didn't seem like a problem for me to solve. She "agreed" to take my kids. She first took my 6 year old. I told her she needed a good trim to get off all the dead ends as she hadn't had a cut in a long time. She cut so little I could not even see hair on the floor. I asked (trying to be polite) if she thought she took enough. From wash to blow dry the cut took 25 minutes (someone else did the wash). She then took my 10 year old. She spent the appointment interrogating my 10 year old about her age and then had the nerve to tell her that the records were wrong. I went back during her hair cut -- if she had any questions -- those were for me the parent. My daughter said outside of asking about her age and incorrect records she didn't say a word to her otherwise. Again - my child has been a client at this salon for over one year - if they don't have correct records that's on Modern -- not me (or a 10 year old kid). At check out Hannah was pleasant and directed me to someone in my "price range." I still paid 45 bucks for hair cut that hardly even occurred. Really stellar customer service -- nice work Modern.

My stylist lacked personality and figured nd her demeanor cold and aloof. I came in with photos of…read moreprevious color services and was told it wasn't able to be done with the two hour service. Please note it's a full head (shoulder length) foil bleach/toner highlight lifting 4 levels. I received same service but made darker and copper toner. My one request was not to go out orange. Guess what color I was given. Cost was higher than originally quoted. This doesn't cover the lack of check ins or offering any beverages which was offered to others.

Taking the time to write this review was important to me because that's just how GOOD Crystal is at…read moreher artistry. I've been going grey for two decades. No joke. It got to the point where I was coloring my hair (dark brown) twice a month to hide my roots, and I was getting tired of it. My husband, who is literally the best human on Earth, encouraged me to grow my grey out. i thought about it long and hard. Not only did Crystal have to do a grey blending with me, but also a color correction. I tried to bleach my own hair to lighten it and blend the grey myself, and boy did I mess things up. Crystal spent the whole day with me, making me feel like her only customer. She's truly a miracle worker. The salon is inviting, clean, and full of positive feminine energy. I even ordered delivery from a BBQ joint across the street so I could have lunch while I was under heat. :) Thank you, Crystal. You are worth every penny and more.

Purchased a Groupon and booked with Ono. Arrived to my appointment and she wasn't there. took 10…read morephone calls for her to answer only for her to say she canceled the appointment the night prior. She never did as I got a text confirmation reminding me about my appointment that day. She could've also texted me directly as it was such short notice. Decided to get a refund from Groupon and they never reached back out. Ono refuses to give me my money back. Groupon pays merchants for the Groupons purchased so she very well has my money. I have an esthetician as a friend that uses Groupon and she gives refunds knowing how difficult Groupon is. Wouldn't recommend booking with her.

Ono has become a great friend-- I've been so impressed with her cuts /styles. Gotten lots of…read morecompliments and have been with her almost a year.

I recently moved and was looking for a nail salon closer to my house than south charlotte. Someone…read morerecommended this place and I figured I'd give them a shot. I'm happy I did because I've had two manicures here and they have both been amazing. I have seen 4 different techs (between manis and pedis) and each person has been kind, welcoming, and thorough. The two manicures I've gotten have been incredibly detailed and both have resulted in the best grow out I've seen. At my old place, my hair would start catching under the edges of my SNS as they grew out. I went almost 5 weeks with my last manicure from Bellagio and not a single nail started to crack or peel up. They have a lifelong customer out of me now!

Hi, i go here alot and usually they are great. not today. i had a women named Jun and she was super…read moreaggressive with my hands and was annoyed with me for no reason. she told me "she would have been done faster if i let her do my nails and picked out a color faster." I was being time efficient with her the whole time and didn't waste time. i had been super kind to her the whole time and didn't say anything when she was being aggressive and rude, she even seemed annoyed when i asked for my nails a little shorter. I have also seen her be aggressive with my friend's nails and super impatient. Jun needs to be more patient and have respect.