I love this office and seeing Doctor Shimotzu, I feel she really cares about you and your well…read morebeing. The only negative is the appointment availability, if I have something wrong with me my appointments are always next day or within a week. However, if I call to get a physical wellness exam my appointment gets pushed out 4-6 months. It makes me sad because I like to keep tabs on my health every year but having to book so far in advance seems a bit extreme especially since my schedule or circumstances may change during the window that I am waiting. I don't have any chronic illnesses or huge health concerns but diabetes, cancer and high blood pressure run in my family and I would rather be proactive now that I do not have issues in hopes that my preventative measures will allow me to catch an illness earlier rather than later. I do hope they start allowing more flexibility for physical exam appointments. It would be nice if there was a balance of sick visits and physical exam visits available. Also, the front desk staff really needs to work on being more friendly.. I feel that they are always less than eager to help and when you call treat you as if you are a nuisance.

Dr Shimotzu surprised me when I had my first appt. I told her I had never ever had such a…read morecomprehensive visit with a provider. I trust in her referrals and recommendations for my health. I have the confidence in the fact that she knows me and my health. When I had my latest surgery, she once again made sure she gathered the medical information to fully understand what all was going on. I feel it would be very difficult to find another provider quite like her. These are words from a nurse that has worked with many different physicians out there! She's the best!!

I have been going here for the last few years. Dr. Perez is a great doctor to see. He is always…read morevery helpful and knowledgeable. I love their new facilities and design. It doesn't feel like your normal hospital visit. It is also in a very convenient location if you live near Shavano Park.

I have been seeing Dr Perez for years. I bring my whole family of 5 here. Today I was looking up…read morethe time they open and realized that his ratings aren't great. So Dr Perez is now the only physician in the office. He works with several Nurse Practitioners - Homer is awesome. I have received tailored - consistent care from this office. It isn't always the easiest to get in for acute need appointments, but just last month they were able to get me in. I felt better right after I started my antibiotics. I guess that rule - "only those that aren't happy will leave reviews" might be true in this case. I will admit I had not reviewed this office, and I have been a patient for 4-5 years. Plus they are always busy- obviously they have repeat happy patients. Try it - I have gotten great care - I like Dr Perez and Homer is a great fit for a FNP.

I only go to Shavano Family Clinic once a year for my Medicare checkup. . Every now and then I like…read moreto revisit my patient portal to review my test results. No matter how many times I reset my password it NEVER WORKS. I GIVE UP. The patient portal is soooo FRUSTRATING. There needs to be an easier way.

Ke Locke and team do a great job and I have always felt well taken care of there. I trust these…read moreguys more than about anyplace I've been in my 55 years of life!!

Wonderful attention and support from Dr. Mac and his staff. Several years into our relationship and…read morevery happy with the knowledge long-term health is in constant focus.

Amazing staff! I have only been here once, but I am…read moreimpressed with how friendly and knowledgeable staff is here. Upon arrival I was greeted and handed the patient paperwork in a prompt manner. The wait was about 30 minutes. So not terrible, and the waiting area had a beautiful big fish tank and peaceful feel to the atmosphere. The lady who did my blood work was a pro for sure. I have very small veins, and I'm always scared I'm gonna get poked up and leave looking like a Michael Myers victim. But she did it on the first try and with very little pain. Anytime I had questions about procedures I was given detailed answers and handed a booklet with even more info as well. They are very friendly and very thorough here, and I left feeling well educated and in good hands.

Will not stop spam emails even after repeated requests. Every email is a different domain and…read moredifferent email name. Sketchy operation.

This clinic is amazing with an amazing new philosophy to cut the middleman. If you have no…read moreinsurance and you need a pcp or some labs done, some imaging done at more reasonable prices! The kind of prices that insurance companies offer make sure you plug in. It is a membership fee you pay monthly you can update your health like I did do all of your physical without having to have insurance, I recommend Dr Vu! She is caring amazing she hears you and does her best to get everything checked off your list that you've been worried about. She is very thorough and polite.

Stone Oak Family Practice is superb in all aspects of health care. Starting with Dr Ramirez, whose…read morekind and caring manner puts one at ease. He does make us feel like family and treats us like it. But on top of that, he is most knowledgeable in his diagnosis and treatment plans. He also takes time to explain specifics. All of his staff reflect his high quality care in their demeanor and efficiently. I would highly recommend Dr Stephen Ramirez and staff.

Dr. Ramirez and his office takes great care of my husband and me! I have rescheduled same day with…read moreno issues, the nursing and office staff are super friendly, and Dr. Ramirez listens to our needs. In addition to general medical services, Dr. Ramirez took over my women's health needs when my OB retired, so now we don't need to see any other doctors (but he won't deliver babies). We moved an hour away 2 years ago, and this is still the only place we will go!

It's been a while since I've seen Dr. Cerda but I can honestly say she comes across as a very…read morecaring and compassionate doctor who remains knowledgeable and well informed. The wait time is not horrible but not perfect. And Dr. Cerda has done hospital rounds and treats the nursing staff kindly. I would recommend having her for your doctor if she is in your plan. She's definitely one of the good ones.

Dr. Cerda has been taking care of me and my family for many years. She is detail oriented,…read morepatient, caring and she listens to the patient and their needs. She takes her time and doesn't rush through the appointment, no matter how busy she is.

My husband and I came in for a scheduled appointment with his primary care provider following a…read morerecent accident. He had already been treated in the hospital and was specifically instructed to follow up with his PCP, and he was also due for his annual visit. Unfortunately, we were met with extremely poor customer service at the front desk. The receptionist repeatedly stated that the clinic 'doesn't treat accidents,' despite us clearly explaining multiple times that he was not seeking accident treatment, but rather a hospital discharge follow-up and routine care. We even provided hospital documentation showing he had already been treated, yet there was little effort or willingness to review or upload the paperwork into his chart. The lack of listening, understanding, and basic professionalism was very concerning. As a nurse, I found this experience especially frustrating and disappointing. Access to primary care--especially for appropriate follow-up--should not be this difficult. After reading similar experiences from other patients, I feel confident that changing providers is the safest and most appropriate decision for us. Due to the nature of this encounter, I also intend to report this experience and provide appropriate documentation to outside agencies to ensure this issue is addressed and does not continue to affect other patients. You never know the circumstances or backgrounds of the patients and families you are interacting with--compassion, professionalism, and proper communication are essential in healthcare.

PA-C Evelyn was extremely dismissive regarding my complaints and rushed the entire visit, brushed…read moreoff my complaints and cut me off in the middle of speaking. As a provider; I hope to never treat my patients or spouses in this manner. I want my patients and their loved ones to feel seen and heard, regardless of how many patients I have on my schedule

If I could give it zero stars I would…read more First off I had to reschedule an appointment on a Friday- took the necessary steps to make sure I gave them enough time for the cancellation- called before they were opened. I worked in a medical office I know how normal protocol works and what is proper etiquette. Here's the problem I have-SOMEONE IN THAT OFFICE CALLED ME AND RESCHEDULED MY APPOINTMENT FOR TODAY AT 8am. even though the front desk girl with the tattoo on her left arm argued with me that no one would do that there- so basically called a PATIENT a liar. When I asked if I could be scheduled she said we don't take walk-ins. Nah dip chocolate chip but at this point you owe me an appointment. Here's the best part, I am trying to be seen for a shoulder injury since my insurance won't allow me to go to an urgent care I had to see a pcp- gets even better my insurance ends on the 31st so now because of the front desk's mistake I can't be seen until my new insurance kicks in which will be 3 months from now. Also tried to speak to the clinic manager- she denied me of that too. You need to fire your girl at the front- sorry but not sorry I worked in the medical field I know that it's hard to maintain a smile during some patient visits but to outright deny them- is not okay. I will be calling daily to speak to the clinic manager. Your front desk turned a patient away- who was crying she was in so much pain- I already had to wait to be seen. and then you do this.

I've been going to see Rochele Nicolas-Wedige for the past year for some weird symptoms/nutritional…read moredeficiencies. Every visit she EXCEEDS my expectations and spends at least 10-20 minutes with me (compared to an average of 2-5 min with most physicians). This place covers everything from physicals, immunizations, check-ups, sprains/bumps/bruises, colds/flu treatment, weight loss programs, and just about everything in between. Rochele has always made me feel comfortable, un-pressured with treatment options, and always does an exceptional job of educating me on my results/conditions. The waiting area is always sparkling clean, and I usually only wait about 5 minutes before being called back, then another 5-10 minutes to see Rochele (unheard of with most family medical practices which usually make you wait sometimes 30-60 minutes before seeing the medical provider). Along with the medical practice, there is also an Airrosti location within the facilities, which treats musculoskeletal conditions with conservative care and transparent costs. There is also a Quest diagnostics testing center located here as well, which makes getting blood drawn/testing SUPER efficient and convenient! Highly recommend this practice to get conservative exceptional care!

ZERO STARS. The office staff is horrible. They do not return phone calls. Getting a referral…read moresent to a specialist is an absolute nightmare. Getting a prescription refilled is like pulling teeth. It's a shame because A. Chrisos is a wonderful physician who takes time to listen and cares but the office staff is completely incompetent. I would avoid this place at all costs!!!!!!

Went for annual physical. First visit. 11:00 appointment. Waited over 1/2 hour. By time I was to go…read morefor my blood work I was asked if I could come back later or tomorrow. The reason being it was lunch time. The mere fact that they asked me set me off. I told them that was crazy and if I had gotten in closer to my scheduled time there wouldn't be a problem. I told them that it was unacceptable. They reluctantly agreed. Honestly I won't be returning. Also as others have mentioned they try and get you to come back to go over results. Even if nothing is wrong. I've never been asked to do this. It's a money grab. 95.00 Girls upfront btw.. Awesome, as was the assistant that took my blood pressure.