Lousy for a drop off. Initially great experience with phone help except for receiving a second call from a different person responding to my voicemail. Better that than no call. Drive here at appointment time. ZERO idea where to go since no signs. No one to help. It's a good pickup time so even less obvious help. Annoying man standing with his back to me blocking my way rather than taking to me. Waved me off to the side and then made sure to let me sit here a good long while. I'm steaming and ready to leave. Poor experience. Very poor. Don't intend to donate here again. I know I was angry after circling and having to go out to the street to not block traffic and circling again and then chastised for not being in the place designated by the man who finally faced me. After sitting in my car he finally came up to me and told me where he wanted me to park told him I was instructed (in the phone call)) not to park. He told me I should have told him I had a donation. He didn't ask. Ugh. Finally finished. It wasn't horrible after sorted out but crummy for no need. Seriously. A couple of signs people...! read more

This place does not help people Their financial assistance requires a persone to wait until they receive a late notice about due rent. That's a red flag!!! Who the hell wants a late notice for rent or even an eviction notice given before Samaritan house will help. This just makes it harder for the person to secure housing again if needing to move in the future!!!! read more

Thank you , Samaritan House, for the lunch today. The colunteers gave out hot lunch, offered a bag of apples, bread, mini Kirkland waters, Trader Joe english muffins, Pain Pauline whole wheat, flowers, Trader Joe Greek Style salad with chicken, organic. We are all grateful for your services. Your neighbor, 7 -1, remains the landlord I guess covid 19 remains in the area. Thank you again. read more

Samaritan House - Franchises! we all appreciate. - Food Banks Near Me - San Mateo, California

Here is some advice,if you need assistance-do not call/leave a message for Samaritan House,they will not return your call. Do not email,even though,their email response states they will get back to you in 24 working hours,it won,t happen. I went to their offices directly today, met with Robin who helped me with assistance on the spot. Thank You very much Robin! read more

I called and ask about making a donation. No one answered, so I left a message. After waiting a week and not receiving a return phone call, I drove to Samaritan House. I parked my car and walked to the donation drop off section. I waited in line for approximately a minute, when a guy in a bright yellow vest approached me. He asked me to move my vehicle. I was parked in an area designated for cars, blocking nothing, and only planned to be another minute or two. But he insisted I move my car immediately. I went to move my car, saw there was no immediate need to move it, so I left. I am sorry but even if there was an immediate need to move my car that was unknown or unseen by me, there was a much more customer service friendly way to approach it. Instead, I contacted the SF Food Bank and they were gracious and happy to receive my donation. I am sure Samaritan House helps people, but they could help more if they didn't make it difficult for someone to make a donation. read more

Every holliday season, I see buckets left out for Samaritan House by well meaning people and organizations. The majority of these people, I presume, have never collected grocercies from this organization themselves. It's 2006 or 2007, I'm halfway through the most difficult (2 years) period of my life. I go into the Samaritan House, having grown up in San Mateo County and even collecting cans myself. I will never, ever, forget the lack of compassion and even downright garbage I was made to feel. A single white woman needing a bag of grocercies? The large Pacific Islander caseworker did his best to make me feel like garbage. There's more I won't post here. Now, more than ever, I'm in a position to give but pass, when I see Samaritan House on the label. Read the other review about the treatment of the actual clients. Want to give in San Mateo County? Second Harvest is better. Just a thought, as I stand outside the Worker Resource Center... read more

The best of the best for providing service to the under represented across the Peninsula! Your source for free day old bread if you're hungry and low on work. Also a place to re-gift those holiday kids clothes or new and gently used kids clothes. A Multitude of Services are offered from this location. http://www.samaritanhouse.com/new/contact/index.shtml Client Services: Hours: First come, first served: Mon., Fri, 9 a.m.- 12 p.m.and 1 - 5 p.m. By appointment only: Tues. 9 a.m. - 12 p.m. and 1 - 5 p.m. Wed. 9 a.m. - 12 p.m. Thurs. 9 a.m. - 12 p.m. and 1 - 5 p.m. CLOSED EVERY DAY FROM NOON TO 1 P.M. read more

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They give everyone the run around, from people trying to seek help to those wanting to volunteer. Poorly run and don't trust them!

As a matter of fact, definitely one of my old-time favorite philantropic places to go, when one is either out-of-pocket, in need of community resources to get back on track, and volunteer one's social work abilities to the cause! Located in sunny San Mateo, CA , nearby Belmont, CA; right in the heart of the San Mateo Peninsula - SF Bay Area- a community service/non-profit, that by on all indicators, continue to serve the community and the greater Bay Area for instance, minor to severe cash course cases, by which might be in dire need of food, shelter, employment, and all the dire necessities, when one is down on their luck. Of course, they provide for families in need, food pantry, shelter, employment, and/or other social work services and community resources that work together establishing a firm social network in the nearby communities. A dedicated resource that I have had the priviledge of associating with for years, one of the most truest dedicated networks that truly assist in one's most dire time of need. True to fact, please contribute to Samaritan House, and its affiliates, by giving a small donation, every little bit helps! Or just drop by to offer your donations and time to assist with the services and resources that they provide. A tremendous lift off one's shoulders, when you contribute to the cause of helping the underpriviledged, the sick-and-shut-in, the elderly and disabled, and disadvantaged families that are in need of care. Ciao, read more

Came here for help with housing was homeless with child. Big black lady turned me away. Same thing for my daughters father. She did not process paperwork for rental assistance even though he provided everything on the list. She runs the show. I'm curious as to who is getting help here. It's good for free food. read more

My experience with the Samaritan House is a good one. They provide hot meals to those in need, daily Monday thru Friday. The food is donated from Costco, Draeger's, Trader Joe's and other reputable places, providing tasty dishes, desserts, drinks and more. The volunteers are very friendly and gracious; Wendy & Gina are typically always there, making a point of remembering peoples names and smiling as they hand you meals. I have gratitude and appreciation for Samaritan House and their hard working volunteers. read more

All these reviews are LIES!!! They got people posting Good Reviews on a FUCKED UP SHELTER!! There are No Updated Reviews cause the shelter is SHIT and not properly SANITIZED. I have a sister that was in the Safe Harbor Shelter an the Staff was Rude and Disrespectful and they kicked her out cause her bed wasn't UTILIZED EVERY NIGHT, NOT FOLLING UP WITH CASE MANAGER, AND NOT FOLLOWING THREW WITH THE SAVINGS PLAN. My sister have a job that kept her from checking in from time to time and the Case Manager knew it. Case Manager told her to "Hold On" to her money for the Savings Plan and NEVER gotten the money from my sister. I called the shelter with questions asking about how the shelter is an the phone was answered with an Attitude the person didn't want to give me any information. I got frustrated and hung up the phone. The Shelter is suppose to HELP HOMELESS PEOPLE GET BACK ON TRACK of their lives and the shelter isn't doing it. My sister didn't get any help with services from her case manager from Safe Harbor AT ALL. These people just was there for a CHECK an to say they went to work. DONT GO TO SAFE HARBOR SHELTER BECAUSE YOU WON'T GET ANY REAL HELP FROM THEM....BEWARE CAUSE THEY USED THEIR POLICY TO KICK MY SISTER OUT WITH NO HELP OR ANOTHER SHELTER FOR HER TO GO TO. SHE'S STILL HOMELESS AND THEY DIDN'T GIVE HER MONEY BACK FROM THEIR SAVINGS PLAN!!! read more

The woman was totally condescending and rude on the phone when I tried to set up a volunteer time at the last minute. I figured that helping out late is probably better than not helping at all! Maybe they do good work, but they are not nice on the phone! read more

The employees are very nice and helpful! Great place to volunteer and donate to! They have lots of different programs for companies to partner with for food/toy drives, etc. read more