They were very fast and reasonable. They did such a good job that I made a friend out of them…read more Great guy, Roy, and a wonderful family. If you're looking for a good old-fashioned quality work call Roy.

Really nice couple . Felt totally at ease and also felt I was not being gouged 100% recommend them…read more. Roy is hilarious perhaps without even knowing which is awesome . Work was done quick and very neatly !! ( yes, Roy I saw u wipe the water up ) thank you so very much

They came out the same day I called. Peter was awesome! very friendly and helpful. I will be…read morerecommending them to my family and friends.

I called a different company first to look at my a/c unit that wasn't putting out cold air. They…read morecame out, didn't test anything, declared my unit old and needing to be replaced. Time for a 2nd opinion. I called 5-Star. They came out the next day, actually looked at, cleaned and tested my unit. They verified the refrigerant pressure was good and replaced a part that was going bad. They verified that the air temperature the a/c was putting out was up to standards and left me with a working a/c. Exactly what I needed! Thanks 5-Star!

Best experience ever! Very professional and ended up being a silly thing. Will definitely hire for…read morefuture issues and highly recommend!

In the past week I have had occasion to utilize the services of Jim Oliver for two distinctly…read moredifferent reasons and I'm thrilled to say that I am totally thrilled with his services and his value. First of all we had a plumbing problem which he took care of in short order, then we had a dead tree in our back yard which needed to be removed. On both occasions I was thrilled with the results. Jim actually hauled off the remains of the tree for us and charged us a nominal fee. I highly recommend this home improvements man.

Marty was referred to me by a couple people I trusted . He was very prompt and I found him to be…read moreprofessional and friendly. I hope I never need to get a plumber again but would feel comfortable calling him . I am grateful

UPDATE. We had to replace the HWH burner assembly because he was trying to relight the pilot and…read morecaught it on fire. Broke out the viewing window of the pilot light on my hot water heater and seriously dented my hot water heater. Also jacked up my access door. When I called him about the next day about it he said "you must have had somebody else out there or how else would you know?" Ultimately had another plumber (my father) diagnose that needed a new gas valve and, because Marty caught it on fire, a burner assembly. BTW Marty also told me it was impossible to get a new gas valve for my hot water heater. Ordered on Amazon and delivered in two days. The parts were $300. He wanted to replace and quoted me $1,200. Communication impossible. If you call him he may call you back or he may not. Depends if he needs work this week or if he likes you. Twice he has just shown up at my house without calling at all. Including the original service call. He also likes to share his negative opinions about "you people coming up here and expecting blah blah blah." Meaning those of us who contribute to the very seasonal economy in Lexington. I've spoken to two others who will never use him again because his work was shoddy and his opinions were too freely expressed. As he left me there with a broken hot water heater, he said he could maybe come back in August when he wasn't so busy and suggested I lay a black hose in the sun for hot water and walked away laughing. So, unless you grew up with him, and that's a smaller pool all the time, I recommend a before and after picture with him IN IT. BTW when I saw his truck in Town I saluted him with the traditional finger reserved for people who have screwed you over. Not mature but darn it he makes me so mad. He turned his truck around, chased me down a street to a friends driveway where he started shouting that I was "that crazy lady" (apparently you're crazy if you don't like paying people $200 cash to break your stuff and then call him out on it) and, after that very professional exchange of views (not) he shouted to me, "get a bigger bike LARD ASS." What a class act.

I would be cautious who you let in your home. Things are not always as they seem. We give away…read moretrust without thought.

Great work only if they show up to perform the tasks in hand. Third time this has taken place…read morewithout a follow up phone call to explain why they were a no show.....Apparently my time or needs are without merit. This is a hard pill to swallow after being a loyal customer for 20 yrs. No one appreciates being snubbed without explanation . I recently referred a neighbor with succes. Enjoy your retirement Jim, and best of luck to you Cameron in the future.

I had many other company's out to fix my geothermal unit and they could not. It took the repairman…read morefrom preferred heating & cooling about 10 minutes to find the problem that was wrong and then he showed me what the other companies did wrong and charged me for damaging my unit while replacing parts that did not need to be replaced. I can't believe that other companies are that incompetent. For the money that spent for getting it fixed right by preferred heating & cooling was worth every penny.

This is one hard working man! He fixed my plumbing problems in an old mobile home. Not a lot of…read morepeople will work on these trailers. The job was done professionally and I'm hiring him for more. Wait until you see the pics!

Showed up broke faucet handle out and didn't know how to repair. Went to Home Depot said he was…read moredone for the day and went home. Said he would research and call next day. Never heard from him again after I paid for his visit. Left us without water and I had to hire someone else!

We had areas of drywall that had cracked seams and other areas that needed new drywall installed…read more Jason did an absolutely AMAZING job for us on both! High quality work at a very fair cost.