Terrible service. Nobody answers phone. Item picked up may 6th, still haven't received on May 16th. Tracking now says may 18. Finally spoke to someone. They flat out lied to me. Do not use this company. read more

I don't even know where to begin. This is the worst company I have had the "pleasure" of dealing with. They are beyond incompetent. AVOID AT ALL COSTS. They delivered a hot tub to me May 25. Multiple cracks in the outside panelling and a chip out of the tub itself. 350 pounds and they sent one person to deliver it ...he basically threw it in my backyard and left. They do not transport items with care. A month later and delivery people have come out FOUR times and refused to take it every single time ...and I've only got people to come out that many times because I constantly am calling and bothering them to pick it up I have spent hours on the phone. Every time I schedule a pick up I tell them exactly what they are picking up ..what the dimensions are and how heavy it is and every time they show up and refuse to take it citing various reasons such as no room in the truck or they didn't know what they were picking up or they don't have the right equipment. At the end of the day I'm now out over $4000 because Walmart won't process my refund until the item has been shipped back to the warehouse ...I have reported Walmart to the BBB. When you try to get somebody on the phone you wait on hold forever and then they tell you a different story every time... nobody knows what they're doing at this company I can't even believe they're still in business. They also don't wear masks when they come to pick items up which is kind of unbelievable given there's a pandemic raging right now. Will be reporting to BBB. Disgusting Customer Service and they hire lazy careless people. read more

Sauga continues... The delivery guy called me the day of the "supposed delivery" I got a call from the driver asking if my concierge would take the package. I said they should and has he already gone and been refused. He was also rude and hung up. Then I get a call from my concierge stating that the delivery guy REFUSED to go to my apt to drop off the package (because it's too large they cant accept and keep the package at the front desk). I called Walmart and they said theyll have sameday deliver the package next day. Then today I get a call from walmart today asking if sameday called me which they didnt. I just cancelled my order. But now i wont get my money back till walmart recieved the shipment back which I dnt think will ever happen. Filed a complaint with better business bureau. Wish there was negative rating I could give them read more

My recent experience would lead me to believe the Customer Service and/or Quality Control divisions have been discontinued within this company but I am an eternal optimist and I hope they will be rebuilt. After waiting weeks for a delivery I finally decided to inquire on the status. In the past few few days I have been either directly misled twice by individuals on the phone regarding my order status or I had the unfortunate luck to connect with two people completely unable to do their job. First they accused Home Depot of refusing a delivery. Home Depot confirmed they don't ever refuse delivery(a separate message being shared with Home Depot regarding the choice of delivery vendors). Second they advised it was going to be delivered today to Home Depot and it was simply was not. The end result was my having to cancel my order with Home Depot and purchase the product at a direct competitor (Lowe's to be exact). I noticed Sameday updated their website today. Perhaps they may wish to consider renaming the firm Someday which is a more accurate reflection of their service. read more

I supposed to receive my package on a Monday between 12pm to 5pm but I didn't. So I called them to follow-up the delivery status, after 30 minutes waiting a lady told me the package will be deliverd till 7pm. But the mailman never show up. read more

I'm not sure how they are still in business. I received a spot quote for them to pick up packages for my business and have them delivered in 3 days. Rate was decent, however 3 days later they are still waiting to be picked up. Customer service keeps assuring me they will be picked up, however I couldn't wait anymore and cancelled the request. They are refusing to credit my VISA because they are stating they picked up and delivered the packages, which is total bullshit because the packages are still on my shop floor. AVOID AVOID AVOID! USE A RELIABLE FREIGHT COMPANY, NOT THESE GUYS! read more

The delivery guy called me the day of the "supposed delivery" I got a call from the driver asking if my concierge would take the package. I said they should and has he already gone and been refused. He was also rude and hung up. Then I get a call from my concierge stating that the delivery guy REFUSED to go to my apt to drop off the package (because it's too large they cant accept and keep the package at the front desk). Concierge was aware of my delivery however the driver didn't want to go back into the truck and back at the desk to drop off the box. He told me call Sameday but didn't give me a tracking number and without the tracking Sameday customer car cannot help. What a bad experience read more

So i placed a walmart delivery. Not once was i informed that they only deliver to curbside and that i will have to meet in my lobby. The guy called i got frusterated and the guy said no hes not coming . thry rescheduled the delivery. And it took over a week to finally be delivered. Still only to the lobby. I asked what would be done if the person was in capable of coming down they basically said too bad they would send items back. Such a terrible company. Took a total of 2.5 weeks to recieve my order. read more

Warning to Clients, if you are a business and do business with these people or Day and Ross, feel free to expect a reduction in customer satisfaction. Know who you do business with. 1 star says it all. Ill give 5 Stars on the basis that I know there are so many 1 stars its like putting tits on a grandma, it wont make a difference she still old asf. read more

Why can't I give this company 0 stars? 1 star is too good for this company! As noted by other reviewers here, and on the BBB, and Trustpilot websites who have unanimously rated this company 1 star (the absolute lowest rating possible), this company is unprofessional and unreliable. They failed to deliver the entire order, lost half the order, and couldn't provide answers as to where it was. The jackass delivery guys, threw the box on the porch, didn't even ring the doorbell to notify us of the delivery, and failed to deliver the second box which made up the order. Where is my shit assholes? The fact that Walmart would use this company, which has a C- rating with the BBB, and unanimous 1 star reviews at every website I've seen is telling about how Walmart cares about its customers. Why is this company still in business? Who would contract them other than Walmart. Without the Walmart contract, this company would be dust. read more

I'm giving Sameday Worldwide one star only because no stars is not an option. I was supposed to receive an item that I ordered online via this company. This item was very important and time sensitive. However my order ended up on the other side of the country because someone at the company "miss directed it". The company would do nothing to correct the matter and were really rude about the entire situation. I do not recommend using this company to ship your items. Signed Unhappy customer read more

Disaster. Walmart had the gall to tell ME to call Sameday.ca MYSELF to followup. I'm assuming that they don't know that marijiuana isn't legalized yet, because the people i spoke to were essentially useless - if you're thinking you've talked to them, and that you actually have a delivery date confirmed based on their say so, you're more likely to win the lottery. It's 2018, and for all the technology available, these guys have no idea what's going on or where items are. If Walmart is looking to give Amazon a larger market share, then they are well on their way. Oh, one more thing - this is for a set of metal weights - apparently they use these guys when the item is large or heavy. read more

Better than expected. Ordered a Gazebo from Costco on Sunday with an estimated delivery time of 1-3 weeks. Received call from Sameday on Friday requesting delivery by Saturday. After reading all these reviews of false promises I was skeptical but resigned to giving up my plans and waiting for the package all day; the delivery window was between 9am and 6pm. Lo and behold, Sameday arrives at 3:30pm with my gazebo. Packages were in great shape and the crew making the delivery were courteous and professional. My only complaint is that I was supposed to receive a phone call a half hour prior to delivery which I did not receive. Overall happy with the service. People typically only write reviews for poor service so I'm here to break up the landscape. read more

Awful service. I was told by the company I bought a gazebo off of that I'd receive it not later that May 23. Today is June 9 and I still haven't heard anything. I have called 6 times and every time I have been given a different excuse as to why I haven't receive it. I have been told multiple times I would hear back from them that day for an estimate. Never receive a call back. Asked to speak to supervisor or manager. Was told she'd call me same day. Never heard from her. The employees have been rude and one even hung up on my mid conversation saying she's already had one frustrated customer today and when I said I was starting to get frustrated that she didn't want to deal with me and just hung up Ive never had such poor service ordering something online read more

Ordered an outdoor canopy from Walmart on line, delivered with several bent pieces. Walmart won't return at the store since it was bought on line..so did my return paperwork and waited for Sameday to call for a return pick up. Took several days to get the call and was asked my schedule for pickup. I was given a date and a ridiculous 6 hour window for pickup. One hour before the end of that 6 hour window I called to confirm pickup, was assured yes by 4pm, by 7pm was playing phone games trying to find out why it never got picked up and why I didn't get a courtesy call to tell me there weren't coming.. now playing phone tag to get them to pick the thing up. Why does anyone use this shipping company?? They don't deserve a rating ! read more

The worst shipping company I have ever dealt with, big mistake on the part of Costco Canada to use them for shipping. I live in Ottawa and ordered an item online on May 22nd, from Costco (not sure why Costco uses them). Order shipped from Costco Mississauga on May23rd, the tracking data says I was supposed to get called from Sameday on May29 to confirm delivery time, today is June 15th and still waiting for that call! Called them a few times and waited on hold for hours but they still can't confirm delivery time.. even Costco seem to start lying to me, too frustrating! I had to postpone my appointment with a contractor multiple times so far read more

Was confirmed the delivery, they did not show up on the appointment day. Promised another day; they did not show up again. This happened four times in total, FOUR TIMES. At that point I just canceled the order. By the third time, it got escalated and their managers got involved, so when I was promised the fourth time, I was sure they would come. Very unprofessional, always trying to push the blame to someone else, no accountability. It surprises me that they are still in business. People should speak out about these incompetent companies so that they see their actions have consequences. read more

Worst delivery company. Order an item from Costco. The tracking number provided to me gave a scheduled delivery date. Waited an entire day for delivery and no delivery. Called Sameday and they told me I have to schedule a delivery. What a horrible system that gives you a scheduled delivery date only to find out you have to schedule your own delivery date. This is the most ridiculous thing I have ever heard of. I called Sameday customer service and the experience was just as bad. I asked why do you give a scheduled delivery date if you dont deliver on that day. The answer was "we usually call the customers and let them know you have to call and schedule your own delivery date". This has to be one of the worst delivery companies around. I will never order anything online if Sameday is the shipping method. read more

Horrible. In Walmart website says delivered on 24th. Checked the website and to be told will deliver on 28th and someone will call me to schedule the delivery. 28th nth. So I called on 29th. A lady picked up the phone told me the truck was delayed in Vancouver and she is not sure when it will be delivered. I was this is not right and I am really frustrated. She was getting impatient and said " well I already apologized to you and I said we will call you soon to schedule the delivery, there is nth I can do" I am just impressed a professional courier company would be so entitled for forgiveness when the delivery is 5 days late and they couldn't even locate or provide me with an accurate delivery date. As a customer I don't even have the right to be upset or frustrated as she already "apologized". Well I don't need apology I need refund. read more

Worst service ever! Item was picked up on the 14th and Walmart indicated delivery on the 17th. Worldwide never updates their tracking details....item did not show up on the 17th....when I contacted them on the 21st,22nd & finally on the 23rd they advise that I might get delivery on the 31st....two weeks late!!!! Walmart definitely needs to change their shipment company. If I could give a negative rating I would. read more

Supposed to be shipped, never arrived. Call to the company met with apathy. They couldnt care less. Said the shipping times were just an estimate. Flippant attitude then abruptly ended the call. Stay away from this company. By the way, their tracking system is a joke. Shows when they picked up the package from the vendor and NOTHING ELSE. Laughable. If I could give them zero stars I would. read more

purchased product from Costco.ca. I have never had any issues with Costco..... but Sameday Worldwide is another story!!!! received call that package would be delivered the next day between 9-6.... waited the full day with no arrival. Called sameday to be told that they tried to deliver the item!!!! Really? where was the call 1 hour before delivery? if in fact you were at my door with no answer, where was the call then? if in fact you were at my house, what colour is it? exactly, driver had no clue!!!!! Costco really needs to rethink using this company, when speaking with Costco, the gentleman on the line said this isn't the first time he has had to make a call to sameday!!!! i was told to call Costco back when package is delivered, and they will then compensate for the inconvenience.... will be interesting to find out what!!!! read more

dont use this delivery company they dont even answer there phones , they too my package have had for 3 weeks lost it and dont even deliver to my area worst company ever!! robert / bobcaygeon 4168098191 read more

Costco used them to ship a product which should have taken 3-4 days. They picked up the item in Toronto and kept it in Ottawa for 12+ days with no attempts at delivery. Terrible customer service and extremely unreliable. I hope Costco stops using them. read more

Home Depot uses these people, and after 2 weeks waiting for my 1-3 day shipping, I had them redirect back to home depot. Useless. Ask any company using them to rethink their shipping company or take your business elsewhere. read more

Take everyone's advice and save your self the hassle. These people do not care if they waste your time. They don't care if they're inconveniencing you or if you lose money due to their error. They make false promises and their company name is a farce. BBB is going to be reported about this. read more

Absolutely the worst!!! DO NOT USE THEM. I ordered my Gazebo several weeks in advance of our 30th anniversary party. I tracked it. I live 45 mins away from their warehouse in Vaughn and they shipped my order to Ottawa!!! I emailed, called, and no one helped me. I got generic response emails. I got answers from managers saying there is nothing we can do. I gave a suggestion to ull the same product from their warehouse and deliver it to me now and when the one comes from Ottawa just restock it. They said no they can't do that. It would take another 5 to 10 business days for them to put in that request. I did everything I possible could and still they could not take care of their customer by offering a fix. I still do not have my Gazebo, they say it will be here Thursday but no one will tell me when. I explained that now in order for this to be ready for our 30th anniversary we will be working after work and probably in the rain for the next 2 night if it arrives Thursday so that it's ready for our party Saturday. Don't use them. It's not worth the hassle and they just don't care. read more

Ordered something from Walmart in early April, Sameday website tracking said it was shipped mid-April and will arrive by April 28th... It is now June, no package. I have phoned them multiple times, no one seems to know where my package is, and it takes them weeks to phone you back. This package is coming from Quebec, Canada to a place in Western Canada. I could've drove to Quebec and back in under 2 weeks.... Question for Sameday: Why do you call yourselves Sameday? You should really call yourselves Three Months of Pain with No Delivery. read more

I cannot give this company a rating because you cannot give a negative rating. Need to change their name from Samedayworldwide to Whenever we feel like it. Waiting for a vanity that was ordered from Home Depot on April 19th, 2019, still not received it. Received email that it was shipped out May 2, 2019, phoned on May 21st as not received yet. Told we would get the vanity May 24, got a call that the vanity would be delivered May 23, got another call that the vanity would not be delivered May 23 but May 24 between 10-4, called them and was told that the vanity would not be delivered until Monday May 27. Phoned Home Depot, they don't care. Hung up on me several times and had no information at all about the shipping company that they use. Now we will wait and see. read more

NEVER USE THESE FOOLS!!! Shipment picked up in Montreal and delivered to Mississauga next day. Great start. Then it's been there for TWO WEEKS!!! and still can't contact anybody to set up appt for delivery. On hold for over an hour!!! gave up. read more

I wish I would give 0 stars - I had few purchases form Rona and Home depot shipped through this company - and I did not receive them. No proof of delivery and the agent at Same Day says "it is written as delivered, so it was delivered". Over $3000 total lost and neither Rona nor Home Depot are not taking any responsibility. Terrible company. No issues with other delivery companies at all. read more

Horrible horrible company. Bought furniture from Walmart.ca. So far two weeks over due. I have called their support number every other day for one week. Each time I am told, "this is bad, we will have a supervisor look into it right away and have them call you back." No one calls back. read more

This is the worst customer service I have experienced in a while. It took me 45 minutes on hold to arrange for a delivery. I was told they would deliver on Friday anytime from ( to % bet would call my cell to give me 1 1/5 hour notice that they were en route. I doubly confirmed my cell number. I went out to do a few errands only to return home to find a slip on my door saying they rang the doorbell and no one was home.....No phone call. Ridiculous customer service and totally a mismanaged Company. Someday worldwide should soon go out of business and I will recommend to Costco to not use them anymore. read more

The WORST delivery company in the world - These guys are so bad they rate negative 10 Ordered a sun room from Home Depot - they delivered 2 of 3 boxes - because the order was incomplete Home Depot reordered the product - Same Day was to deliver the new order and pick up the incomplete order - took 18 phones to same day to make this happen - their customer service is awful. On the day of 2nd delivery I called them again to confirm they said everything was on Track and the truck was on the way. Truck arrived with one box - it was supposed to be 3 boxes - I told the driver to wait while I called the office - the driver said no he would not wait and he left took the one box with him. 5 mins later another truck shows up with 2 boxes - Called the office to get the other truck back - I had the phone number of driver - asked the office to call the driver and tell him to call back - they said they would advise dispatch and if I had the number to call the driver which I did. The driver said he would not come back. I phone the office again, actually called 10 more times - and I mean 10 more times - spoke to 10 different people not one of them would call the driver and each one of them said they would contact dispatch to have the driver return - not one person called me back this started at 10am with my first phone call, my last phone call was at 7:30pm and everyone I had talked to had gone home - I was told I would now have to wait until Monday to find out about my order. The drivers who came were RUDE - I will call the company on Monday to file a complaint against them. This is the 2nd time they have screwed up the delivery of this item. They sent 3 trucks over 6 weeks (because that's is how long it takes to schedule these delivery dates) and all 3 times the order came incomplete. They were also supposed to pick up the incomplete order on June 7 - called the office June 7 to let them know that no one came to pick it up, they checked their records - all the paper work was order they could not understand why no one showed up - they told me to call back on Monday to reschedule.... are you kidding me This company is BULLSHIT .... the people that work there are liars, rude, unreliable, incompetent, unprofessional - do not use this company read more

Terrible company...stay away....Exactly same issue as below costco customer..Ordered on costco online May 22'nd. Status says a call will be scheduled on May 30th. Still waiting for that call.. Spending hours every other day onver phone with out any result... No udpates or follow up from their side..Even tried costco support., theya re helpless and can only cancel the order. Biggest mistake from costco side to choose this crap shipping company,..hope they realise the mistake... Even as i write this feedback, I'm waiting on phone for this company's customer service.....Pathetic support... read more

Horrible experience with this company......website gives you insufficient information and for a package to reach from Mississauga to Toronto takes them an entire week. Customer service is useless and says because it is a residential delivery it is that long !!! Really !!! It is probably Walmart's fault too for hiring an unreliable company for their deliveries. Still waiting for my package :-( read more

The delivery of my package was really smooth. The driver waited for me till I got home to receive the package. Appreciate it!!!

Is it possible that a company can have a negative star rating? If so, this is the company to have it. Wal-Mart needs to rethink who they use. The phone service is horrible. Never return calls. They say they are a leader... Yes they are in bad service. They should be forced to change their name to Someday Worldwide. That is certainly the delivery standards that they adhere to. You might receive your shipment.. read more

Hello! Where is my package. Talk about incompetence. You said that you contacted me? I took a day off work so I can sit here by the door and wait for a package that never came and then find out that your company either showed up at the wrong house and called the wrong number because no one contacted me at all that day, and when I spent the afternoon speaking to the stores customer service they had no mention of the item being out for delivery. read more

This is a terrible company. Terrible customer service, disorganized and unreliable. Have had two bad experiences on large items.