We went to Sammy's on the Marina for dinner last night for a birthday celebration, and received incredibly bad service and very average, boring food. The waitress who served us was friendly, but incompetent. The only good thing I can say about Sammy's is that the view was gorgeous.
We have been to Sammy's before and it has been wonderful and memorable, which makes this experience all the more disappointing. This is why:
Firstly we ordered drinks and wine to start, however the wine didn't come out until our main meals as the waitress forgot to put in the order. We weren't offered any more wine/drinks throughout the evening.
Secondly, we ordered a Salt & Pepper Calamari as a main (it is offered as both entrée and main), however when it was brought out with the other main meals it was an entrée size. Instead of taking it away the waitress said she would just bring out another entrée, as it was basically the same thing (we declined as that was a weird suggestion - why didn't she just go back to the kitchen and replace it with a main?). To offset this the waitress took two drinks off the final bill.
Next once we had finished our mains (pretty average - especially for $38+ per meal), our plates weren't cleared for ages and we were not offered dessert or more wine until over an hour after we had finished (by then the time had passed where we felt like dessert) despite trying to catch the eye of the waitress (she was busy rearranging menus on the counter). We were ignored pretty much from when the mains came out onwards. When we pointed this out at the end a new waitress took the total drinks off the final bill.
While it was an okay gesture to take the drinks off the final price, it was not really the point as you don't come to Sammy's for a cheap meal or a discount. We went there for a lovely dining experience for a special occasion, and would have preferred timely basic customer service and better food. For anyone looking for a better dining experience go to a local fish and chip shop and sit on the beach - the service will probably be competent, the food quality will be the same, plus you will get a nice view. read more