This Sam's can be a but tricky when it comes to parking and gas. There never seems to be enough spaces and gas lines are long. This is at peak times so I'd suggest to find s good off peak time and go consistently at that time to avoid those problems. I love using the scan & go feature wonder why others don't. Oh well, it keeps jobs and gives other check out options. read more

After eating at Bob Evans, I stopped by Sam's Club and then shopped at both Aldi and Lidl. Each grocery store definitely has its own mix of items, prices, and overall vibe. One thing that really stood out at Sam's Club was their scanning technology. The app's scanner is incredibly easy to use and picked up barcodes instantly, which made checking out fast and effortless. I was genuinely impressed with how well it worked. read more

Terrible Sam's Club location. Ordered a TV with next day delivery and no one picked it up to deliver. Spent all day with corporate... they said they'd call back and didn't. Spoke to store customer service and they transferred me to management (who never picked up) and curbside delivery (who never picked up). Called back and customer service stopped answering. Pitiful location for a decent brand, such a shame. read more

Small store, awkward parking lot. My least favorite Sam's club it's not worth the hassle can barely get by so many people in the cramped space . Need to be larger. read more

I believe I was racially profiled. I went in to pick up some baked goods. I checked out with 3 things, those 3 things were displayed in my cart as I had my receipt in hand while I walked towards the door. This Indian girl at the exit was playing on her phone or scanner, or whatever it was, while an Asian couple ahead of me waked out without her scanning their receipt or any item in their overflowing cart. Once I saw that, I also kept going thinking whatever that thing is they installed at the exit would "check" my cart. The Indian girl stops me, snatches my receipt and scans all three items. Not an "excuse me", not a "hello", not a "have a good day".... Please don't tell me it's random, it wasn't. They won't have to worry about me spending my money there EVER again! read more

This Sam's Club is incredibly busy, the parking lot is huge but a nightmare, the parking lot is not well lit, carts are littered everywhere, and there are just people emerging out of nowhere in the parking lot no matter the time of day or day of week I've visited. Thank goodness for the self-checkout and Scan and Go features that enable you to quickly get in and out! I used self-checkout. I just needed a few items for a party so my visit was brief. I wish there was a way, like Home Depot and Lowe's, that tells you which aisle and bay a specific product is to avoid wandering around aimlessly (the generic overhead signs are somewhat useful). read more

Sam's Club - Wholesale Stores Near Me - Catonsville, Maryland

See all

Customer Service, Communication, Processes, Management, Curbside, Systems, Surveillance, Investigations turn around time. Do NOT DO CURBSIDE! Idk if they are stealing folks items or just not paying attention. Either way - no one has the common courtesy to call you to tell you that they charged you almost $250 for items that you didn't receive. Of 25 items that I ordered on Sunday 9/8, only about 8 items were delivered on Monday 9/9. When you call the store, an automation asks you if it has been 3 days as if more items are coming. My total was $244. I called on Wednesday to say that I hadn't gotten my items. On line w customer service for 1 hour. My 3 year old needed them for her lunch for school, they offered me a $10 gift card for my trouble and said someone would bring it out that day. No one came. Super irritated and $10 for my time is an insult. Now it's Thursday, waited around today, took off work, for the items to come. No one came. I call back. Spoke to someone for 30-45 mins, he transfers me or puts me on hold, hangs up on me. No call back. I call back to ask to speak to a manager, each time I am calling the Catonsville store but getting someone in a different state. This time I speak to a manager or someone, we are on the phone for two hours recapping, my kids are hungry. I am a teacher. We are on the phone for another 2 hours. Sam's has already taken the money from my account for food that has not been delivered. Then I start looking at my home camera. The manager asks me to send the screenshots to an email. The Sam's email is so janky, her system can hardly tell me to the manager of the store is in Catonsville at the time and the email that she keeps sending can't hold pictures. Meanwhile my kids are in the back of my car STARVING. There is no resolution. She tells me it may take 72 hours and she will be off tomorrow. I pay for some premium service with Sam's Club that is like an extra $100. I want all of my money back. The managers name is M____a. The curbside person iis T____a.. Even in good customer service it is common courtesy to call someone to tell them you messed up their order, it was stolen, or whatever. Meanwhile ---- I HAVE PAID for ITEMS that I have not received and SAMS customer service doesn't even have a system that can take pictures. The rep is telling me it's my email and use my phone to email pictures, zips, and several page documents all day for work. FOOLERY. I want all of my money back. This INCOMPETENCE HAS TO STOP. You trust people with your money and time and it gets wasted day after day. This curbside store has a true 2 STARS (although when I go in the store it's clean not a lot of people around to help) and the ONLINE CUSTOMER SERVICE SUCKS!!! COSTCO it is!! So disappointing. It has been a week and I really was hoping to get our food. My child didn't have any of her items for her lunch this week. SAMs club employees just sending emails back and forth in an investigation instead of bringing my groceries. THAT I HAVE ALREADY PAID FOR ----AND PAID FOR AN EXTRA SERVICE W SAMS. Negative stars for me. Dont shop at SAMS CLUB read more

Sam's Club - 6 out of 25 items delivered from Sam's. - Wholesale Stores Near Me - Catonsville, Maryland

See all

Came here for one of their rotisserie chickens for a quick dinner option. And a key lime pie...and the Korean beef ready to cook with onions and seasonings. Checkout was a bit of a wait, but it's Sam's Club so what did I expect? They had a ton of other goodies, but I'm trying to stick to my list...which I didn't of course (hence the key lime pie and Korean beef impulse purchases) Overall, a great place to shop...if I could just stick to my list and stop impulse buying...my guess is that they know this already, lol! read more

Sam's Club - Korean Beef ready to cook - Wholesale Stores Near Me - Catonsville, Maryland

See all

This location is always a mad house and covid has just made it that much worse. The parking lots are horrible, and the spaces are too small considering this is a bulk store with large carts making navigating through tightly parked cars a catastrophe! The lines are always long, but over the past few months they have stretched almost to the produce section. With such extreme lines, I am sure that they are well over the recommended capacity limit for covid safety. I highly recommend downloading their mobile app and using the scan and go feature which allows you to avoid the long lines at the cash registers. They also offer a pick up option, where you order online or through the website and schedule a pick-up during a specific time. They have finally added parking for the pick up orders right on the front of the building, so you can pop in and out conveniently. Thank God for small favor. read more

Sam's Club - Wholesale Stores Near Me - Catonsville, Maryland

Why are they sooooo slow in here? Curbside order take 2 days to pick up. Online order takes forever. I mean I shop with the scan and go app so I get in and out pretty easily but when I'm doing my Spark Delivery and picking up orders for people, it takes forever. read more

See all

During a visit home to Catonsville I visited this Sam's Club off of Baltimore national pike which is by far the worst I've ever been to during peak hours. The parking lot is large yet always pretty much filled to capacity. The gas station usually has a long line so unless you have time on your hands pay a tad extra to get gas across the street. I'm not sure what the maximum capacity is but I would not be surprised if they surpass it every weekend. Once inside the store surprisingly I was able to maneuver well and get my items quickly. It took me 10 minutes to find what I needed. My biggest complaint is the self check out lines. There were 2 lines with 50 plus people in each, 3 registers per line. The customers all seemed to be confused on how to check out on their own without the help of an associate. I stood in line for 45 minutes mainly because everyone in front of me needed help checking out. I was so stressed out when I left the store. Not sure if the other Sam's Clubs in Maryland are like this but I would travel to avoid this one if I lived here. read more

I have a complaint that I need to share with someone :-) Overall the store is showing improvement from what it use to be. My complaint is based on a product that they carry. I love the flavored butters that they sell at Sam's, however the containers are half full. $6.97 for half a tub of butter. I called this highway robbery!!! read more

Sam's Club - Amount of butter in a container. - Wholesale Stores Near Me - Catonsville, Maryland

See all

The employees move around this store like they're slogging through waist high sand. Maybe it's a morale problem or just poor leadership, but the lines are usually long and the cashiers S L O W, especially if there's any sort of problem. The management or supervisor moved just as slowly and after about 15 minutes of delay while working out a pricing problem, not even a "thank you for waiting." Not my favorite location. read more

I'd give 0 stars if I could. TERRIBLE CUSTOMER SERVICE. Do not come here to shop or get a service done, especially at the tire center!! Yes the prices are competitive, but the customer service SUCKS!!!!!!! The tire center is always short staffed, the workers act like they don't want to work, and they love to inconvenience you!!! Go somewhere else!!! read more

Do not come here for curbside pick up!!! You might as well get out get what you need and come back to your car. It shouldn't take as long as it's taking for me to pick up toilet paper. Also ppl please read the sign! If it says curbside pickup reserved please park somewhere else. I cannot tell the you amount of times I've showed up just for cars to be parked there and not have spaces for those of us that are doing curbside! Seriously don't waste your time coming and packing it up you're just gonna be wasting your time and waiting an eternity to get your items. read more

Curbside pickup is TERRIBLE. All the curbside spots are parked in by customers shopping inside the store. When you finally fight to get a curbside spot to pickup your order is always at LEAST an hour late. EVERY TIME. My most recent order was for 5-6 so presumably it should have been ready at 5PM. Here's the email I got at nearly 7:45PM saying my order was ready. Email screenshot attached. The curbside attendant said 5 minutes more. I waited over an hour more before I left. The other option is to pay for delivery which has a base cost of $12 and a suggested tip (in my case) of $40. Are you joking? This club is garbage. They said in a previous review that they would work on this exact issue and clearly nothing has changed and I expect it won't ever. This was never an issue at my old club. I've cancelled my membership and had it refunded. Just go to Costco. It's not too far away. You'll spend more in gas idling at Sam's Club than you will traveling somewhere else. read more

Sam's Club - Wholesale Stores Near Me - Catonsville, Maryland

The lines were extremely long like any other day in Sams club so if you can use the Scan & Go checkout in the app but what made this trip bad was the concession stand register was down and you had to go to lane 1 to purchase your food items and of course I was super hungry the line was way down the aisle so I had to eat somewhere else read more

This place is the absolute worst! I had a membership a few years ago and hated it, so I let it lapse. I rejoined a few months ago and have had nothing but bad experiences since and am so pissed off every single time I leave that it's just not worth it. DO NOT JOIN!!!! Reasons? I'll list them... 1)The parking lot is a cluster fu@k with trash everywhere and parking is impossible because the spaces are tight and the isles are narrow. 2) the staff are ALWAYS rude if I ask where something is and the people who check you out are the worst and are defeated or abused by management. 3) the lines always go way down the isles. I've literally spent an hour waiting in line to check out just to be one away and they close the cashier and "merge" lines with no clear direction. 4) my final straw is that I just spent over a hour shopping and filling my cart and there was a power outage. How did they handle it? They had staff screaming at people to "leave your carts people! Leave them right where you are and get out!" While they were joking with each other that they get to go home now because there's so power. I asked if I could scan my items and pay on the app and they told me to just leave. Soooo huge waste of my time and they were rude to boot. Are they putting an entire store full of carts with food back on the shelf? The thought of that is just gross. There were hundreds of people in there! So let me leave you with this... if you shop this location you will have nothing but a bad experience. I have absolutely nothing good to say. Nothing. I'm taking my business elsewhere. Not worth it at all. I'd rather eat my teenagers dirty toe jam. Get it together Sam's Club!!! read more

This location is ALWAYS "over" crowded (before and during COVID). The "service" is slow. The lines are long, like the hour before a blizzard is supposed to begin. The staff members are/appear to be lazy and disinterested in helping you find/reach a product...no one seem to ever work in "this" department. The parking lot is like a mosh pit and you need to be prepared to walk; There are always random carts everywhere. Despite having an appointment and being early for the appointment, the tire department is always behind. I specifically asked my my tires to be rotated in a specific pattern. Based on the poor attitude of the employees i had to deal with, I refuse to allow them to work on my vehicle. read more

I love the convenience of scan and go in the store but delivery is always an issue and I end up being tossed between corporate and the store to get refunded for incorrect charges. Just had 4 chats to resolve a $24 (double) delivery charge. I was offered a gift card because they couldn't refund my card. In other words, the gift card forces me to shop with them again. I'm due to renew in 2 weeks. I'll be dropping them for sure. read more

We primarily use our Sam's Club membership for gas. The prices are great but the gas station can be very very crowded at times, you have to learn when to go to avoid those crowds! The scan an go feature is a real timesaver when you are at the pump. No need to swipe membership card and payment card when you use scan and go! Also love using Scan and Go when shopping inside the club, anything to avoid those long, long lines! Giving 5 stars for the convenience of scan and go in the club and at the pump. read more

Why oh why did the Sam's Club in Owings Mills close. I absolutely hate this store. The staff, Mangers and customers are so rude and disrespectful. This is ticking time bomb ready to happen. It's like playing Russian Roulette between the staff that hate their job and the customers having to deal with the nasty staff. Everyone is angry and have horrible attitudes. read more

Member Services may place you on hold for 30 minutes, and the curbside pick up isn't a great experience. For my 6-7p pick up time, I wasn't prompted to check in. I called Membership services for clarity, then placed on hold again. read more

I was in the store and saw a laptop for clearance sale. Spoke to the customer service after taking a slip with marked price and also marked "please take one". The lady told me item is not for sale and not in stock. She told me there are 2 available in other store in Laurel and when I talked over the phone at thee Laurel location, I was told item is cancelled. I was surprised that something is not working here. I asked to the lady at catonsville location that what if I want to buy the item that is there. She said no. Really? if that is so where do they go ? It was not a good experience. read more

i've been a sam's club member for many years now. i normally do my shopping online, but yesterday my mom and i were close to the store so we stopped in to purchased some items. big mistake! parking was ridiculous because they repaved the parking lot. we had to park so far from the store, which was an inconvenience. when we got close to the entrance there was a stench coming from the store..yuck! my mom and i walked in and was greeted by the greeter. we then strolled down the aisles that were neatly stacked with items. when we got to the aisle that has bathroom items, i kept smelling the stench again. i felt as if i wanted to throw up. the store had all the items that i was looking for which was a plus. but come on sam's club! you guys make too much money to be having the store smelling like that. shame on you! read more

I'm not so piss off with sam club today is my daughter and when I said they mess her cake up the wrong icing and incomplete decoration not I order for also not included uncook chicken I bought from them I usually put back in oven for warm up but not to cook it for hours and how they selling meat that is bad and spoiled and color change meat as well at this point I so it read more

Having both of the larger box store memberships I usually prefer Costco over Sam's club but have recently visited here moreso than Costco. I only shop here with the scan and go because lines are always long and I just don't want to wait. Some days are better than others You have to get there early in the day to get certain items. I hope things improve. read more

I mostly go to Sam's Club to fill up my tank once a week. Their gas is usually the cheapest in the area, but you have to line up through the parking lot. It's not a big deal and I have never had too long of a wait to fill up. Inside is all you have come to expect from Sam's Club. read more

The automated recording when you call in says they have a fresh deli, negative they do not it's all prepackaged read more

Sam's Club - Veggie pizza - Wholesale Stores Near Me - Catonsville, Maryland

You can get fruits & veggies & raw eggs for unbeatable prices. Check for quality. I've always been pleased with the custom bakery cakes - again at unbeatable prices. I advise the Plus membership to permit early morning access; avoiding the crowds & long lines is well worth the extra fee. read more

Sam's Club - Wholesale Stores Near Me - Catonsville, Maryland

Look I am sick and tired of hearing these out of state ppl complain about how bad Maryland is. Look if it is so bad then don't come back but I guarantee it is just as bad in whatever state you live in. But with the sound of some of these ridiculous reviews I should say "whatever planets you come from" I mean what are these ppl thinking?? They sure aren't thinking about the fact that these ppl are risking their health and in some poor cases their lives for, most of the time, minimal pay so that these vicious and ignorant ppl can by whatever suits their fancies. Not even what they need in most cases because those ppl are appreciative and tolerant of the situation. I just can't understand what is wrong with some ppl. And not 1 of these vicious and rude ppl even think about thanking these courageous ppl working these menial jobs just so the high and mighty can have their pistachios or the new flavor imported Gelato. Look I give all the respect and adulation to everyone working in these fields because it is these ppl that are truly keeping this country moving forward. Thank you so very much Charles Rowan Charlesrowan21@gmail.com read more

I have been shopping at this Sam's Club location for many years. I am always pleasantly greeted upon arrival. Staff takes the time to walk me to an item I am looking for but couldn't find on my own. The selection and pricing is good and it is rare that I don't find what I need. I started to use the scan and go app when covid hit and it makes getting in and out of the store so quick. I often marvel at the long lines of people waiting at the traditional check-out. For those who complain of waiting in line they should try out the app. My only complaint is that I am currently using a handicap parking pass due to knee surgery. They need more spots. I can rarely find one open and the walk into the store can be long and not safe for me with limited mobility. read more

2:30PM on a Tuesday and there's not a line with fewer then a dozen people waiting (there were only 3 registers open). So I pay with the app and guess what? It was a 25 minute wait to get out the door after I had paid! Of course you could go to CS to give feedback or return everything to prove your point, but the line for that was just as long. I am going to renew my Prime membership and let Amazon bring my purchases to me. You can't complain about online shopping killing retail, then treat people like cattle when they come to you. read more

No complaints, responsible courteous service. Car finished before day was over all went well

The worst Sam's Club I've ever been to. Went to do a quick online pick-up and it took 45mins. It would have been better to shop for the items myself since I didn't order much. The cashiers I interacted with seemed like they were very eager to clock out. The bathroom was disgusting. Never again. read more

Quite possibly the most terrible Sam's location I've been to. An associate here was unprofessional and lacked customer service skills entirely. This associate was rude and swearing at my spouse. Granted it was our mistake, we had unknowingly got an item from a box that was wholesale. My spouse actually said, sorry I am the one who took it from that box. And proceeded to apologize again and put it back. There is a way to tell your customers that what they might have done isn't correct, and it's possible to say this in a professional and tactful way. We would have no issues being corrected in a professional manner. In fact, this inept associate took it upon himself to swear, call us ignorant and tell us we lack common sense. This location severely lacks in proper training, and it shows. It is not okay to talk to anyone as if they are trash. It speaks volumes to your character to speak to someone with respect, while being firm, if there is a mistake that needs to be corrected. So, so, so appalled. After the fact, I called this location to speak to a manager. I explained the situation and she, kindly, reassured me that this will be addressed and training will be provided. read more

Sam's club customer service at the Catonsville location is horrible. They only have 2 cash registers open and 8 self serve. The lines for the cashier's 8 - 10 deep. This basically means Sam's wants the customer to wait on themselves. That horrible service. read more

Pros: + Can buy things in bulk for cheap + Fruit is generally fresh + Cheaper gas (though not the cheapest) Cons: - Long checkout lines - REALLY long gas line It's Sam's Club, so you go here to buy things in bulk at lower unit prices. They have a pretty good selection of most daily necessities. They have particularly fresh fruit. However, the store can be crowded at times, and the checkout line can be quite long, especially when there are 4 or 5 carts in front of you all checking out 20+ items. Also, the line to the gas station is almost always like 20+ cars long, so even though the gas is marginally cheaper (there are actually even cheaper gas stations nearby). it's usually not worth the wait. read more

Whew. It's some over dramatic folks posting, lol. I love this location...close, convenient and I've never bumped into a rude employee. Perhaps because I never really need one because everything is always easily accessible and easy to find. The one thing that could improve is curbside pickup...it takes too long for orders to get prepared for pickup. I usually just use scan and go however...I really don't understand why folks still stand in lines in this club. Unless you're paying cash, it's literally no reason to. read more

This store is always crowded and the lines are always unreasonably long. The employees are rather rude and show no interest in actually helping customers. Fortunately, their app has a option to checkout online. read more