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    Sam's Club

    2.3 (75 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 2 months ago

    Services - Sam's Club

    Auto wheel and tire repair

    Sam's Club Photos

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    Rumit P.

    This Sam's Club is incredibly busy, the parking lot is huge but a nightmare, the parking lot is not well lit, carts are littered everywhere, and there are just people emerging out of nowhere in the parking lot no matter the time of day or day of week I've visited. Thank goodness for the self-checkout and Scan and Go features that enable you to quickly get in and out! I used self-checkout. I just needed a few items for a party so my visit was brief. I wish there was a way, like Home Depot and Lowe's, that tells you which aisle and bay a specific product is to avoid wandering around aimlessly (the generic overhead signs are somewhat useful).

    6 out of 25 items delivered from Sam's.
    Tashia T.

    Customer Service, Communication, Processes, Management, Curbside, Systems, Surveillance, Investigations turn around time. Do NOT DO CURBSIDE! Idk if they are stealing folks items or just not paying attention. Either way - no one has the common courtesy to call you to tell you that they charged you almost $250 for items that you didn't receive. Of 25 items that I ordered on Sunday 9/8, only about 8 items were delivered on Monday 9/9. When you call the store, an automation asks you if it has been 3 days as if more items are coming. My total was $244. I called on Wednesday to say that I hadn't gotten my items. On line w customer service for 1 hour. My 3 year old needed them for her lunch for school, they offered me a $10 gift card for my trouble and said someone would bring it out that day. No one came. Super irritated and $10 for my time is an insult. Now it's Thursday, waited around today, took off work, for the items to come. No one came. I call back. Spoke to someone for 30-45 mins, he transfers me or puts me on hold, hangs up on me. No call back. I call back to ask to speak to a manager, each time I am calling the Catonsville store but getting someone in a different state. This time I speak to a manager or someone, we are on the phone for two hours recapping, my kids are hungry. I am a teacher. We are on the phone for another 2 hours. Sam's has already taken the money from my account for food that has not been delivered. Then I start looking at my home camera. The manager asks me to send the screenshots to an email. The Sam's email is so janky, her system can hardly tell me to the manager of the store is in Catonsville at the time and the email that she keeps sending can't hold pictures. Meanwhile my kids are in the back of my car STARVING. There is no resolution. She tells me it may take 72 hours and she will be off tomorrow. I pay for some premium service with Sam's Club that is like an extra $100. I want all of my money back. The managers name is M____a. The curbside person iis T____a.. Even in good customer service it is common courtesy to call someone to tell them you messed up their order, it was stolen, or whatever. Meanwhile ---- I HAVE PAID for ITEMS that I have not received and SAMS customer service doesn't even have a system that can take pictures. The rep is telling me it's my email and use my phone to email pictures, zips, and several page documents all day for work. FOOLERY. I want all of my money back. This INCOMPETENCE HAS TO STOP. You trust people with your money and time and it gets wasted day after day. This curbside store has a true 2 STARS (although when I go in the store it's clean not a lot of people around to help) and the ONLINE CUSTOMER SERVICE SUCKS!!! COSTCO it is!! So disappointing. It has been a week and I really was hoping to get our food. My child didn't have any of her items for her lunch this week. SAMs club employees just sending emails back and forth in an investigation instead of bringing my groceries. THAT I HAVE ALREADY PAID FOR ----AND PAID FOR AN EXTRA SERVICE W SAMS. Negative stars for me. Dont shop at SAMS CLUB

    Korean Beef ready to cook
    Na H.

    Came here for one of their rotisserie chickens for a quick dinner option. And a key lime pie...and the Korean beef ready to cook with onions and seasonings. Checkout was a bit of a wait, but it's Sam's Club so what did I expect? They had a ton of other goodies, but I'm trying to stick to my list...which I didn't of course (hence the key lime pie and Korean beef impulse purchases) Overall, a great place to shop...if I could just stick to my list and stop impulse buying...my guess is that they know this already, lol!

    Deanna D.

    This location is always a mad house and covid has just made it that much worse. The parking lots are horrible, and the spaces are too small considering this is a bulk store with large carts making navigating through tightly parked cars a catastrophe! The lines are always long, but over the past few months they have stretched almost to the produce section. With such extreme lines, I am sure that they are well over the recommended capacity limit for covid safety. I highly recommend downloading their mobile app and using the scan and go feature which allows you to avoid the long lines at the cash registers. They also offer a pick up option, where you order online or through the website and schedule a pick-up during a specific time. They have finally added parking for the pick up orders right on the front of the building, so you can pop in and out conveniently. Thank God for small favor.

    Anthony S.

    Why are they sooooo slow in here? Curbside order take 2 days to pick up. Online order takes forever. I mean I shop with the scan and go app so I get in and out pretty easily but when I'm doing my Spark Delivery and picking up orders for people, it takes forever.

    Amount of butter in a container.

    I have a complaint that I need to share with someone :-) Overall the store is showing improvement from what it use to be. My complaint is based on a product that they carry. I love the flavored butters that they sell at Sam's, however the containers are half full. $6.97 for half a tub of butter. I called this highway robbery!!!

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    4 years ago

    No complaints, responsible courteous service. Car finished before day was over all went well

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    Page 1 of 2

    Ask the Community - Sam's Club

    Review Highlights - Sam's Club

    Also love using Scan and Go when shopping inside the club, anything to avoid those long, long lines!

    Mentioned in 4 reviews

    Read more highlights

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    Giant Food

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    Ignore a lot of the cranky reviews - Giant on Wilkens is solid. I've been coming here for 15 years…read moreand it has been a reliable store. It's a large place with a large variety of options for people of all tastes and walks of life. You'll find blue collar and white collar workers alike coming in to get their daily bread. Some of the more seasoned cashiers have been around a long time and are on a first-name basis with some of the customers. When Wegmans opened in Columbia, Giant upped its game with quality of food (one of the guys at the fish counter said they reduced the time they'll hold onto unsold fish so that they're competing with only the best). Likewise, the 2025 renovation of the store saw it expand by over 50% and now there's a café area with a Starbucks and some other prepared meals to go. While specialty items are quite as expansive as say a Whole Foods, there is plenty of specialty goods, including organic options, gluten-free options, vegan options, and imitation meats (which as someone feeding a vegetarian child, this is great when we want a change from beans, lentils, and tofu for protein). There is always an armed security guard by the entrance. I've never had any safety issues since I've been there. On rare occasions, you might find someone panhandling outside. I don't use the pharmacy, but there is always a long line there. I've looked around, and the prices here are competitive, unless you count a wholesaler like Costco. Use your Giant card and digital coupons, you can save plenty of money. Use points for discounts on gas at Shell. The parking lot is tight; I always feel like they could have made the spaces a foot wider, but oh well. A great one-stop shop for your grocery needs!

    staff who racially profile you if you are black when you walk in Apa Jackson very unprofessiona…read more Cursing called me a B*^^h ssa Ni&&39 all because I asked her why is she profiling me. I have the incident on video. She tried to fight me and told me she would get someone to unalive me. police report was filed. Video is 9 min long won't let me post it on here. I asked multiple times for a supervisor and was lied to about who was the supervisor. She also refused to give me her name but u found out after the real supervisor showed Up. Very unprofessional very disrespectful.

    Sam's Club - wholesale_stores - Updated July 2026

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