Find another shoe repair! Sam's Shoe Repair is unreliable, a liar and a cheater.... Dropped off my shoe for cleaning as the guy said he would clean it like new but after two three weeks it hasn't been done even though I went there couple of times to see if it is ready. Finally I decided to pick up my shoe but it still looked the same as I dropped off. The guy insisted that they have cleaned it and CHARGED ME $16.60 FOR THE CLEANING. What a CHEATER! Don't go there! read more

The sole of my boot had a hole it in so I brought it here. They said they can add new soles to the existing ones to repair the hole. When I picked it up, I was pretty happy with it. After I added new insoles, the boots felt like new - Sam's even polished them for me. HOWEVER, less than a week after getting them "repaired" (seriously, I only wore them for 2 days), the new sole was already starting to peel off! I don't know how strong the glue is that they used, but I was pretty pissed. Unfortunately, I do not live close enough to here to be able to go back and get them to redo it! I was extremely disappointed in this - for $40+ dollars for a "repaired" sole, I'd expect better quality. read more

I took my husband's Ferragamo shoes here once. They cleaned them and they looked great so I thought, "terrific, I've been looking for a good cobbler" since moving from downtown Toronto to Mississauga. Then I took in three more pairs. And I waited three months!!!! They had the shoes for three months and only ended up fixing two of the three pairs in all that time. Every time I went in or called I got the same nonsense that clearly indicated the young guy had done nothing, ZERO, about fixing the final shoes. He even said he works for Ferragamo, that he is one of their recommended cobblers. I will see to it that changes trust me on that. Because the quality of work wasn't bad on the other shoes I decided to give them yet another chance. I resell used purses and shoes, I have been growing the business so I need a reliable cobbler, a business partner to jazz up or clean what I find. I'm not a same day kind of client, I drop off and give at least a week or in the case of my husband's shoes, three months, without complaint I might add. So I dropped off a bag of shoes, four pairs and two purses. I arrived not on the exact week later I have them but two days after that and they'd done nothing. ZERO. They'd not cleaned or polished even one shoe, and both parse remained untouched. Thus proving my theory that my husband's shoes just sat for three months ignored. It's not that they couldn't do the shoes they left unfixed, they just didn't. UNRELIABLE!!!!!! I was asked to just wait and told that they would do everything right then and there. I went shopping and ran errands for an hour and a half. When I arrived back, they had done NOTHING. AGAIN NOTHING. I guess the guy had taken all kinds of same day people in the meantime just putting mine aside. So I was again asked to wait while he laughed and sheepishly apologized and got to work. I only got the shoes back in the end. The purses had to stay another week. Care to guess what happened today when I went to pick up the purses? They were due finished on Tuesday. I called Wednesday and was told Thursday, I arrived Friday. Wanna guess? I've now had a purse there for almost three weeks to have the zipper replaced. NOTHING. They did nothing. The one to be cleaned looks like crap, like they just did it and barely so and the zippered one he pretended to have "adjusted" it but it still worked exactly the same as before, it didn't work, it was not replaced as asked three weeks prior. How one adjusts a zipper I'm not sure but I clearly asked for it to be replaced. Then he says, "if you go get a zipper I will do it on the spot, we couldn't find the color". Pretty sure it's his job to find the zipper and replace it. Then he says, "how about a black zipper?" To which I think, "how about calling your customer a week ago to ask that question and have it done on time?". Without a doubt Sam's does okay work, nothing to call the guy's downtown Toronto about, (where I will go again), but they are totally UNRELIABLE. They will never be done on time. Don't ever give them shoes you need for an event unless you are waiting and watching them do the work. You can tell they lie when they forget to do the work and they think because they are okay at their job they can get away with it, they cannot. Sam's is not worth the money but especially not worth the time I've lost. I've never written a Yelp before. I've sat in my car for a half an hour loading the app and writing this, losing more time to them, because it's important to me people know what these guys are about. They could care less about their customers. Do not take them your business. I will find another cobbler and when I do I will recommend it here. Right here on their space. N. read more

Sam's Shoe Repair provides the utmost quality of service. He is not only excellent with the customer service aspect but it's obvious that he's a very experienced and skilled cobbler. I had a pair of shoes with very damaged, unwearable heels that he fixed up in less than an hour (which is very quick considering he had numerous customers prior to me). I'm so glad to have come across this place and will from now on take all of my shoe repairs here. read more

This review has been a long time coming. I've been a customer since they were in Erin Mills Town Centre (now at the back of South Common Mall) and keep coming back any time I need things done. Over time my family has had shoes fixed, resoled, cleaned up, and effectively brought back to life. They're a family run business and are great at what they do, so your outside the box issues with belts and accessories can get sorted out too - I once had a leather portfolio which was shedding inside and unusable. One trip and some fresh lining made it look like new again. I lived in the UK for a while and didn't come across comparable cobblers there when my shoes got beat up. Even now that I live downtown I take my stuff here because I know it'll be done well and it's a pleasure seeing them. Sam's has been my well kept secret for some time, and now you know. read more

Sam's Shoe Repair - Leather on my loafers restored to their former glory - Shoe Repair Near Me - Mississauga, Ontario

Really, really good. They restored my handmade shoes that I got in Portugal. The shoes were nearly worn out, but Sam managed to have them looking & feeling brand new. Highly recommended! read more

This is a first visit to this location as I had been to their Sheridan Centre location before, ran by the owner's son, I believe. Equally great customer service and work. They basically breath life into anything you wear, should you still like it and need it repaired. In my case, I had a nice winter jacket, whose handle of the runner or whatever you call it that closes the zipper, broke, as it was made of a soft metal. They put a new runner with a strong handle which will probably outlast the jacket itself, if anything, done in two hours and for a reasonable price. Since I was so happy, I decided to tip the price of the work, basically paying double. Thank you whomever did the work. Will definitely go back. read more

Great business! I needed my son's Goalie pad fixed ASAP that was torn during a practice. The gentleman at Sams reassured me he could fix it as soon as he saw it. 5 min later and a minimal charge his equipment looked brand new! It's very rare now a days to get a business with such pride and passion. These guys are great at what they do! read more

Fantastic service! I brought in a pair of black suede Jimmy Choo's that needed the heel repaired. I brought them to two different shoe repair places and was turned away because they were afraid to work on them. Sam's Shoe Repair was not only happy to help but they did the repair on the spot (less than 20 mins), did an amazing job fixing them and they were affordable too! I will be bringing all shoe repairs here from now on! read more

Great service. I had my leather belt shortened quickly and at a very reasonable price. Located inside South Common Mall.

This store is an absolute joke. I brought in my shoes on a Tuesday and was told to come back to pick up on Thursday. I came Thursday and they hadn't even started the work on them. Then Sam over charged me and very violently grabbed a bag from my hand. If he had touched me it would have been a nightmare for him. NEVER GO HERE! WORST CUSTOMER SERVICE EVER! Don't know how to deal with people. Moron. If I could rate it negative -5 stars I would. read more

I went to Sam's Shoe Repair in the Meadowvale location located beside the Rabba store, in attempt to get my purse fixed. When I walked in, a man in his late twenties approached me, looked at my purse and saw what was wrong. As he looked at the piece I gave him that was broken off, he examined it and explained it was the wrong piece. I then immediately went home and came all the way back to the shop with the correct piece within that hour. The same man then gave me a ticket to pick up my purse when it was ready. He took my purse, held the broken piece I brought him in his hand, and told me it will be ready by tomorrow. The man did not give me a time to come so I gave him more than 24 hours (28 hours to be precise). The next day, I came to pick up my purse. I walked in and pulled out the ticket the man gave me the day before, and I gave it to the woman working there. She took the ticket and looked at me clueless, and asked what I came for. The point of providing a ticket is so that they can match it up with the item they have for me. I had to explain to the lady what it was exactly that I was picking up. She was digging through other purses as I could see from where I was standing. I had to point out to her where my purse was. It was still sitting in the same bag I gave the man the day I dropped it off. She pulled my purse out of the bag by the broken handle and stared at me in a way of what is she supposed to do about it. I calmly explained to her that the man that took my purse said it will be fixed by tomorrow. She then gave the purse to another man that was working there that I had not seen the previous day when I dropped off my purse. The lady walked to the counter and completely ignored me, then began to help another customer. She waved her hand carelessly pointing to the man behind her, giving me no eye contact and using a negative non-caring body language, when she could have simply used her words and say for example "this man will assist you". The man came to me and I said "The guy I talked to yesterday said it will be fixed today". The man replied and said "He's not here!" I then asked "when will he be in next?" and the man replied "Tomorrow morning!" in a very aggressive manner and tone". The man was legitimately yelling at me saying the other guy was not there and "what do you want me to do?!?!" Followed by his impatient non-caring belligerence, I told him in the calmest way "You know, you shouldn't talk to your customers that way". He then began to fumble words together, explaining the guy that helped me will not be in anymore and saying he is going to get rid of him. I was confused because he just told me he will be in the next morning. That was when I said "I don't understand". Then the man said "You know what?! Take the purse somewhere else!! Don't come back here". He also said "I don't like customers talking to me that way!!" Followed by my response (keeping my cool) "How am I talking to you?" He did not respond. Instead, he said "Give me the ticket back!" I explained I already gave the woman the ticket, not realizing she gave it back to me. I opened my wallet and was searching for the ticket and he saw it and stuck his hands near my wallet to show me, and I still didn't see it. The second before I found it and was about to pull it out, he was about to pull it out for me, almost invading my privacy. He kept fumbling and yelling, telling me to get out and go somewhere else. As I still remained calm after being treated disgustingly, I asked him who the manager was and he yelled "There is no manager!! I am the owner!!" He then turned around and ignored me as I stood there in shock. I didn't know what else I could say at that point, and I walked out of the shop crying uncontrollably. This store location's employees were EXTREMELY unprofessional and rude. As a customer seeking their help to fix my purse, they failed to fulfill their duties and did not handle the situation well at all. I was and still am extremely upset about this incident because I did not do anything to them to be treated in the way they treated me. read more

This is the best location for repairs to shoes, purses and belts! My daughter moved to Toronto and cannot find another shoe repair shop that come close to Sam's! This family run business is fantastic and worth the drive to Mississauga! The location I frequent is in the South Common Mall at Erin Mills parkway and Burnhamthorpe ... Sammy (the son) runs the business in that location. read more

Cool guy. Family run shop. Fast and professional. Made my shoes new again. I just can't stop heel dragging...

They provide a poor and sloppy quality of work, which is both disrespectful to their clients and to themselves. The sole on my sandals came off, and the only thing they needed to do - is to glue it properly and accurately. They failed to do that though - obviously superimposing the sole on the sandal the right way was a very challenging task for them, they screwed up this procedure, then they roughly cut with the knife those parts of the sole which stood out of the contour of the sandals, and did not even bother to even try to polish it somehow when they returned this ugly piece of their work to me. The guy did polishing only when I asked him to do this, and not accurately as well. Also their attitude to their clients and their manner of speaking could have been much much nicer. If you want a good quality repair, at least gluing the sole , try to find other places or do it by yourselves, believe me, you will not be able do this work worse than them, that's the bottom of the abyss, and at least you will save your money. read more